INCREDIBLE CONNECTION - HEAD OFFICE Complaints

I bought a laptop and within 2 weeks it was already giving me problems. But I only took it in for repairs on the third week and now I could not get a replacement. I told them it was essential they work fast on it because I needed it for school projects but it’s been 9 weeks now. I’ve finished school and they don’t even call to give updates on the device unless I call in to ask. I am deeply disappointed and fed up and would just like my money back because this has made my life difficult and I really want nothing to do with a laptop that was broken before a month was even done after purchase

My laptop had a keyboard issue and due to the 3 year warranty I sent my laptop in. 15/08/2020 is when I left my laptop with them and I was told it will take 3 to 4 weeks to repair it. I phoned in 12/09/2020 and nothing was done. I called DIT and they told me that approval from Incredible is outstanding. DIT received approval on 15/09/2020 and said my laptop will be ready on the 28/09/2020. Pathetic service from Incredible Connection. You use this as means to finish my warranty.

I purchased a new Epson L565 printer a few years ago. Recently the printer was taken to Incredible Connection for repairs and they replaced the printer head. Got the printer back and everything was working fine. Until I tried to scan and noticed that the feeding tray was missing on top of the printer. Took the printer back where they replaced the tray with no explanation why someone broke it. Got printer back. At some stage I tried to scan again, but the feeder was not taking the paper. Suppose the tray they fitted was not for this model. Took printer back again. They fitted another paper tray and replaced the printer head again. Don't know who damaged the head? Took this branch more than a week to send it in for repairs. Got my printer back 11 March. But I am unable to make copies or print. Printer giving me a paper jam error. Incredible Connection says I must take it up with their repairer??? This is bullshit.

Ordered 2phones and only received one I can't even track the damn order and customer service line doesn't even have a clue on how to help me I can't even get hold of them I just want my money back

I went to Kempton Park Incredible store to apply for a cellphone contract,everything went well until I was phoned by a sale rep that she made a mistake with an application,the one she applied for didn't come with a voucher and she promised to fix it or apply for a new one for me otherwise I must bring back the voucher?I've been waiting for the verdict since,and one day I got a miss call from her and couldn't return her call,after some days Vodacom billed me again and as it is I'm still waiting for the answer.
While on that with the voucher I got I wanted to buy online with it and deposited the difference as was told it does work online,only to find out that when I phoned their customer service to follow my purchase was told that's not possible,for several days I phoned,phone hung up on my ear as the consultant couldn't understand what I was saying(meaning I'm illiterate)got hold of the supervisor who apologized and promised to sort this out as I now wanted my refund cause I fought a losing battle,it was on the 23rd September when I sent them my proof of payment and i'm still waiting till today to be refunded,took this matter to their Facebook page was contacted and once more banking details were requested on the 8th October 2019,STILL WAITING

I purchased a laptop from this store on 30 April 2019. 2 Weeks later an update ran and my son, not knowing he had to restart, did a shutdown after it reached 100%, the hour being late and him being sleepy. As a result, it wouldn't restart the next morning. I called the store and the manager told me they did not cover software issues under the warranty. Imagine my dismay, having to spend more money after having saved for so long to be able to afford a laptop for my son who had just started university, as well as being a single parent. I think Incredible connection could have assisted me with my 2-week old Asus. I will never support this store again, my family, colleagues and friends were as appalled at the poor service I received.