INCREDIBLE CONNECTION - HEAD OFFICE Complaints

good morning. i want to lay a complaint at Reneilwe Moagi at your kolonade store. was there last week monday 14 des to fill in a credit form for a notebook. every day there was a story why it did not go through. 1st they needed my wives id book. i send it to them monday at 12h00 with 2 additional payslips of mine. went to the store on thuesday. he told me he did not get the id book copy. we scan it again.phoned on wednesday. he was off and they told me the form was not mailed yet.
thursday went to store again. he had to type to head office that my wive did not get a income because she is not working. went to store again on friday. everything still pending. while he is not phoning me with feedback. saturday afternoon he told me i must redo the form because he typed in that my wife is getting a pay. after i told him that she is not. i went to the store to get my bankstatements of 3 months to go somewhere else because i need a notebook for krismis for my child and cant go on like this. after a WEEK he told me the form is filled in wrong. serious. !!!
and he lost my bankstatements witch is confidential!!!!!
he told me monday that he will put it the statements on a file. now it is just GONE!!!

seriously

there is no service.
in a week i had to drive up and down. still no notebook. and no bankstatements.
they dont care about my privacy. on the bankstatements is my id number and everything!!!

we love incredible connection. but have to buy somewhere else now.

very disappointed and unhappy about service.

regards
pieter swartz

To whom it may concerns

On Black Friday last year me and my wife bought our children gifts from the above mentioned store a Sansui cellphone and a Huawei Tab lid and where offered to purchase insurance on the products,which we did.

On the 5th of October 2020 we went back to the store for repair on the broken screen's of bought products and where told by the Technician that it will take 3 weeks. We went back after the 3 weeks and where told about a technician that gave minute notice and that the one phone is gone and they where still waiting on outstanding papers of the other phone and blame also the courier company for not collecting the products. We ask to speak to the manager and he told us he will investigate and will phone us back the next day,he never did.We went back on 11 December 2020 and did not get get ant fruitful information back from the manager.

We are totally disappointed in your companies service and will take this to our lawyer for further assistance.

Kindly advise as to how is it that ever since we bought our Television last year it went in for repairs did not even last a year and went in for repairs twice.Now only to be advised by the salesperson that we have to pay out of our own pockets. My question is that how is it possible that you need to repair a brand new television twice in a space of one year.And we were told that the Sansui make were brought in by numerous customers already as the giving problems.I am a very unhappy and disappointed customer.When we purchased our tv last year cash we did not expect that would only last us a year!

We made a quote fora tablet. After calling the sales rep to ask about the order after we paid via aft and explaining to him that we had problems woth the bank by printing proof. He said it is fine to come with the statement which will also be a proof. I am standing in the store noe for the second time waiting already for 20 minutes. We needed this item yesterday for the function already and now still i have to wait long time after they received the proof of payment yesterday already.

The Asus laptop that was brought in February this year froze many times while my daughter was in class. We took it for repairs twice. The 3rd time we asked for a refund but the staff at The Glen Mall are refusing to refund. Every time the laptop went for repairs it didn't take less than 21 working days. My daughter missed out on classes, assignments, exams. All these count towards her year end mark. She has missed her final year exams because the laptop had to sleep at Incredible Connection for another 21 days before David and Taufiq told me to come fetch the laptop with no explanation. When I brought the laptop to them I was clear I wanted a refund, they didn't say that's not possible. They just told me to go fetch the laptop. I feel this is the most inconsiderate and uncaring thing a store manager can do. I believe this matter could have been handled much better. All this time they kept ignoring my emails and blocking my emails. I had to use a different email address to even get a negative response from them.

I recently purchased a drone online. Product was faulty and hence returned to store in Pavillion. Online advised refund will be processed and nobody is responding. Called store and nobody returns the call as they always busy. Online emails sent about 10 emails and nobody responds

good day

in the month of September 2020, i settled my account in full. i received a call from your call center to thank me for settling my account and i then proceeded to ask her if my account is closed she said "yes it is". the month end approached and my money was deducted , i called and sent several emails for my refund but not once was i assisted .

when your company need the money then you harass us but when i need my money back your company fights and ignores their clients.

this is highly inappropriate and ignorant of your company.

i have been patient and quiet for months thinking you will be helpful however im sure you are just robbing others.

i will put this on all social media platforms and hello peter.

i demand a resolution to my issue and a refund.

i would appreciate a response as soon as possible

thank you

I purchased a JBL bluetooth speaker 4 months ago on laybye which i paid R999, R1000, R1500 and R1500 respectively each month @ the Mthatha BT Ngebs incredible connection.When it came to collecting the Speaker i was told theres no stock and they can only give me the one they have been playing in the store.This was unacceptable for me as i expect to get a JBL bluetooth speaker from a box as im fully aware of how a bluetooth speaker wears down over time from been used in the store and who knows whats missing and how it has been handled.I insisted they order me a new one in the box as it is unacceptable for them to offer me the one they have been playing in the shop.This experience alone proved the kind of customer service incredible connection has is unacceptable as i was buying this speaker for my son and i was planning to send it before the end of November 2020.As it stands i was told to wait for 5 days as they are ordering a new one and if i get back to the store and they still cant assist me im just going to request my money back and never step into that store again.Im a professional myself and i know my rights and this experience just proves how unprofessional incredible connection is.

I went to increably connection in sandton to buy a Samsung 40" which going for less it was R2399 but the other guy kept it for his friend so he ignored me when was talking to him

On 7th November I filed an online complaint about a fraudulent transaction for R 9999 on my credit card.On 8th November I called the complaints line about this issue and asked that delivery be halted.I was given the case number 9000147926. On 9th November, I received an email from Tshepo asking for card details as the transactions did not reflect. Despite my having informed the company on the 8th, the goods which had been acquired fraudulently were still delivered on the 9th. I am extremely disappointed that the delivery was processed despite me having informed IC of the details in advance. I have now lost R 9999 because of the slow response from IC.

I purchased a laptop from Gateway mall in the 20/2/18. The right hinge and screen on the right became problematic end of Oct 2020. I did register for the online warranty. I took the unit into the Ballito Branch on the 2 nov. Upon entry we were greeted by Kubash having hearing our complaint immediately jumps to the conclusion and says YOU HAVE DROPPED IT. She also said they will take very long to repair it if we still want to go ahead to book it in. A week later I received a call from the tech Bernard saying it's lockdown etc and if we can wait so long as spares come from another country and they have to ship it out etc and long wait etc. My concern is the attitude from Kubash with accusations, secondly to ask if we still want to book it in. Then the tech and his call with still complaining it's going to take too long. I bought a unit from incredible connection south Africa. Consumer policy is 21 working days. I'm monitoring this. Called the branch to speak to manager Safia no response. This is terrible service and incompetent staff at its best

Not so Incredible at all.
We bought a Lenovo laptop online during lockdown. It arrived and kept blue screening. On logging this issue, customer service told me to take it to a store. So much for eCommerce!
The technician at the store was most helpful, and sent the machine away for assessment. A week - ten days later, we got a brand new replacement laptop from the store.
This machine started blue screening once a day after a week, increasing to blue screening every few hours.
I asked for a refund as there is obviously an issue with this batch of Lenovo. Took it back to the store and they sent it away for assessment.
Two weeks later, no news. I have to call the store to ask for updates.
Bottom line: Shocking service, bad eCommerce model. Learn from Takealot. They get how to do eCommerce.

I bought a Dell Inspiron laptop on the 13th March 2020. Approximately 6 days later I went back to the store as the laptop kept on freezing. The laptop waa booked in and checked by the instore technician. It was than returned to me 2 days later saying the laptop is good and in perfect working condition. Since than the laptops have been freezing constantly. I took it back to the store recently and the technician looked at it, pressed a few buttons and told me the laptop is good. I came home, switched the laptop on and the screen froze after I enter the password. My laptop is now booked in again. I don't understand how a supposedly new laptop keeps giving me so much problems.

On Tuesday, 27 October I purchased Microsoft Office software from Incredible Connection Richards Bay. After first payment I was told the system rejected the particular product and that funds would be reversed. I particularly said I don't want problems about this but I was assured the first payment would be reversed. Today is Saturday, 31 October 2020. Funds have still not been reversed. I spoke to my bank, Standard Bank twice. They told me the Merchant must arrange for the reversal of funds. So far, the store has told me they find it difficult to successfully reverse the money. The amount under discussion is R2199, 00. I want my money. Following this email, I'll be lodging a complaint with the Retail Ombudsman. Farther, I will approach the Small Claims Court.

I bought a tablet. Which worked for a week. The charger didnt work from the onset. The battery life of the tablet lasts for 30 minutes. I was unable to return it with 14 days. When I returned it I was told to wait for 10 days .I stay in Groblersdal to go Gauteng and pretoria it's a lot of money for me. The manager at the store was so rude as well as his staff. I personally do not want that tablet back becuase it gave me issues from the word go. Even if the manufacturer fixes it I personally do not want it back because chances of not working are high when it stopped working while it was new.

I applied for a laptop last week and I'm writing exams tomorrow I still don't have a laptop. Lindo at the glen branch Incredible Connection Store Manager could not assist in following up and says he is waiting for Head Office, called Head Office they don't speak to clients yet I wanted to lay a compliant. Never dealt with this level of unprofessionalism in my entire life. I will never do business or recommend incredible connection again.

Bought a Dstv Explora 3 A on 14-08-2020 and since then had a problem, phoned Multichoice a few times because decoder said reboot in progress the whole time, went to Cape Town and it still gave problems, as I am a major rugby fan, wanted to watch rugby when coming back from Cape Town, Multichoice office didnt have stock and went back to Incredible Connection and the Technical Officer said to me he can’t replace it and I lost my cool and threw it on the ground in shop and bought I New one there and then, actually I shouldn’t have bought a New one and support maybe another company as we are very good customers and buying plenty of apple products there, but I’ll think twice now to support Incredible Connection

I bought a brand new laptop from incredible connection in canal walk which has been faulty since I bought it. I phoned the store about the laptop issue and I was advised that the faulty laptop can be taken to an alternative store closer to me. I took their advice and went to Tablebay mall, where I was advised that the laptop is fine after it was tested. I was told that the laptop should operate better if I removed one of the installed viruses. There were a few other reasons too such as windows 10 software causing the issue etc.... I knew there was a fault with the laptop because it was slow in starting up , and kept restarting whilst I was working. The mouse cursor doesn’t work sometimes... the camera also doesn’t work, so I can’t do video conferencing. It would also make screeching noises while the screen went blank. Despite being told what to do, I knew there was an issue but was hoping removing the antivirus would solve my issue.I went home removed the antivirus but still had the same issue. The issue with the laptop actually became worse. All within few days of purchasing the laptop . So I go back to the store where I initially purchased the laptop and I’m told to phone a 0800 number .... the store manager said there’s a procedure to follow and they can’t assist me, other than me having to complete a form, and the device will be sent back to the supplier for test. Why cant incredible connection take responsibility for a faulty product but they quick to sell you a product and take your money. I’m highly dissatisfied and disappointed by the service I received today, knowing that I have supported incredible connection all these years. No ownership was taken. We asked the manger to speak to a area manager or a their superior and apparently they not available. Why must one beg to receive service ??? What happend to customer service and ensuring your loyal customers stay happy ? The ones that actually support your business receives no support in return. That laptop is suppose to assist me in sustaining my business... it’s my lively hood and helps me to support my family . But I guess that’s not important. Prior to this I’ve spoken to online support and made calls to the store... it’s really very frustrating

I took my old tp link in to incredible connection watercrest mall i was told the machine was faulty yet the tech only tried it with my sim card and he said teh machine was faulty yet i bought a new tp link and when i inserted the sim card it wouldnt work the technician who installed the machine for me said the sim card was faulty not the machine and they kept my old machine so basically i spent R2200 on a new tp link when there was nothing wrong with the old one

Account settled but still debited monthly installment.. difficulty receiving settlement letter as promised. Been back and forth to store and still no joy. Manager promised to escalate problem to finance department but still haven’t heard a word or helped to resolve my issue.