Clicks Store - Head Office Complaints

Some of the worst customer care we have experienced at the above mentioned store.12 Customers in the check out queue and only 2 cashiers. The customer care lady standing at the till points and cannot see that the customers who pay her salary are frustrated. When I went up to her to complain about the lack of service she gave me a surly look. While we stood in the queue the customer care lady was chatting to one of the cashiers and it was not about business.
Thank you but no thank you Clicks you have lost a customer for life. I vow never to put my foot in any other Clicks ever. Maybe the EFF should demonstrate about non existing service
George Koning
0721890730

Model number: JA-2867
After one times use, the plastic has completely melted and i cannot use it, can i exchange my item? I have the packaging, but not the purchase slip, i did use my clicks card aswell, if that is of any help, my card number is : 0200556055640
This item was purchased about 2 weeks ago

I hereby wish to express my disappointment with the encounter I had yesterday in your store.

Upon entering your store with a shopper bag with fruits which you do not sell, sold especially by Woolies. I was stopped by a security guard and was asked to leave my bag at the door.
This puzzled me as it has never happened to me at Clicks before. I asked her why and refused, she then said it's fine. As I was proceeding to the till point, she stood there waiting on me and told me that big bags do not enter that store and that is the reason why she asked me to leave my bag.

There more I think of this I get disturbed. I stay in that facility and for me to go back to that store, I need you to clarify to me if this is a process, so I may get a different chemist.

Iam so angry at clicks at lillIs quarter lifestyle centre in Hillcrest,12 old main road

The pharmaslcist read out my details on the club card for everyone iwas then attended by 3 ladies who are also pharmacist and all had to read my profile of which that is my privacy I felt victimised and embarrassed,I didn't even buy what I wanted. Iwould like to file a complain and be attended.the policy of client confidentality was victimised and i was left with no proud in me. Those pharmacist needs to be dealt with.

Bonitas paid Clicks an amount of R566.04 on medicine for my mother G J Steenkamp. The first claim was on 12th June 2020. My mother died on 2nd June 2020. Kroonstad Clicks Pharmacy credit the amount when we give the notice of death to them. Why was there another claim? You and Bonitas have to sort this out, asap. Keep me posted. Ask Charmaine at Kroonstad Clicks Pharmacy.
R Potgieter
Daughter of the deceased.
NB. Could upload just one file. There's much more.

I went to clicks Tzaneen as I was playing they moved me from 1 till to another since his swiping machine was not working and the next lady who helped me was rude from on set, I asked her simple question and rudely say I don't know without ask the first guy who was helping me and she further said just go back to that guy who was helping you and ask him. She didn't even care and extremely unhappy and much worse disappointed. I will appreciate if I get feedback

On Tuesday at 10am I lost my mother to brain cancer. I had rushed from home to the hospital and got there just in time to be with her till she passed away. I suffer from depression and anxiety and I had run out of my meds that morning so my Dad and sister took me to clicks to collect my pills. Because the past few months we had been cash strapped I would only be able to take 7 serdep at a time from the pharmacy but when I got to the pharmacy assistant Sharon Abrahams a hour after my mom passed away in my arms was attitude of note. I asked for the remaining tablets on my script for the month and she insisted that I had already had enough. I advised her that I did not take all of my pills the previous week I only took enough to last me a week. She then rushed off in a huff and flung the cage on the counter and said to me. 'My mom is also laying in hospital and I cant even see her so don't speak to me about your mom. I was so shocked at this response I kept quiet and paid for my meds. As I walked to the car I burst into tears. My Dad and sister immediately got out of the car and went to try resolve the matter. Sharon was totally unapologetic and my sister asked to speak to the pharmacy manager Lance. Lance was great and the next day he had some roses delivered to my house. The reason I am writing this complaint is that I have been a very loyal member of Clicks and have always stood by the brand. My family is well known in the Pinehurst area and what was the worst day of my life was made so much worse by Sharon. I fear ever walking into that Clicks ever again in case I see her. I dont want this to go public but I fear that having such a beastly woman dealing with clients is simply not on. Every month our family buys huge amounts of goods from Clicks and the day of my mothers passing will now always be remembered by the callous act of this staff member.

I am absolutely disgusted and appalled by the service and behavior of one of your cashiers at Long Beach Mall Clicks, her name is Deborah Fisher. I'm suprised she still has a job there as I refuse to shop at that clicks if she is working there.
I went there today to purchase a few items and I found a cute jewelry tray under the clearance section but it stated buy 1 get the 2nd free (next to it was a same branded tray that was going for R55 instead of the R115). I was a bit uncertain as to whether it was also on sale since it was in the clearance section and if I'd still get the buy 1 get 1 free deal) but I knew I'd get help from the cashier upfront to just clear my confusion and boy was I wrong. Firstly I realized that I could get 1 more tray free as I purchased something else that had the same deal so I asked if I could quickly go and get it and she says to me, "hurry up don't keep me waiting", I then came back I told her the trays were in the clearance section and all she did was continuously say, "and then? What now? And then? Yes? What do you want me to do?" in an extremely disgusting and disrespectful tone about a good 5 or 6 times. I asked her how much 1 was and she just pointed to the screen... As a loyal clicks customer I have NEVER been treated with such disrespect at any of your stores until I came across this ill-mannered lady...

This observation of your in-store processes and controls has been made over a year or so. You tend to display a certain price of your products on display BUT when the price is rung up at the cashier it differs - always in your favour and not that of the customer!! The detection of this discrepancy is normally discovered when one gets home and then it is too much trouble to take it up with the applicable store. When you advertise "specials" the same thing happens - the marked down price is not captured in time on your system and the discrepencancy again is only discovered at home. I want to challenge you - I think you are following this practice deliberately!!
Your internal systems and controls are not in sync with your advertisement. If you require proof I shall provide it. I look forward to your response.

Numerous times happening to me that the price of the items on the shelves differ from the price at the till.....I have to call the manager to correct and she is not so happy to do so. Please,take care

My phone was stolen yesterday at Clicks kokstad, and when I asked for surveillance evidence to check who stole my phone I was told that there are no cameras in the store. I believe that I could have recovered my phone if there were cameras. Please install cameras in the store.

Good day yesterday 02 Nov 2020 I visited your store in Newlands East. Your cashier a gentleman was not wearing his mask properly. His nose was not covered.This is a high risk for your customers and his colleagues. Also there is no social distance lines in the queue. I cannot risk myself or my family by shopping at this store.

Service and time of being served is ridiculous...15 min or customer is a bit much!! I have been standing in que for 15min..it has not moved 1 person.

I made an appointment to have our antibody tests done on Wednesday, 28th October at the Clicks in Retail Park East London. The nurse informed us that the test told us if we have had corona as well as having it currently. Not knowing much about the test it came out positive and the nurse said I needed to get a swob test done. We proceeded to do this and had to take off work as I thought I had COVID. Unaware that the COVID antibody test is not a diagnostic for COVID. We have now wasted all the money to do these tests to come out negative of COVID. I am unhappy that the nurses are unaware of how this test works leading me to financial loss.

Hi, I shopped at clicks cresta mall today, omo liquid (1.5l) was on special @ 2 for R95. I checked my till slip when I got home and was charged the normal price of R65. 99 each. Please assist

I saw an advert on tv regarding pay day savings went to the shop to buy their toilet paper which was on special as shown on TV but they said there's no such . still the advert is showing on TV. If this is a mistake please fix it but I'll never buy from clicks again .

I bought a portable blender from clicks Jabulani mall. And it stopped working first time using it whilst making a smoothie. I took back the blander to clicks waterfall corner and they refused to exchange it for me simply because I didn’t have a receipt, I wasn’t even asking for a refund I just wanted a blander that works. Yes I misplaced the original invoice had I known that the blander was gonna stop working I was gonna keep it safe. I was told by management that they can’t assist me so I left the blander at the store because I doesn’t make sense to take home something that doesn’t work. What am I supposed to do with it? I bought this blander 2weeks ago (October 2020) on promotion. I am highly disappointed. That’s just how my money went....down the drain! I paid R350 for a blander that doesn’t work.

Dear Clicks Head office and Melkbosstrand Clicks,

I have to say that I have experienced possibly the very best customer service from Candy at Melkbosstrand Clicks of all time that I am with Clicks.
She assisted me, friendly an quickly, and I was impressed and very thankful for her assistance in my matter. I was very sick and could not drive, because my body was numb. My mom also called all the way from Pretoria to try to get someone in click to assist. Candy offered. She brought me all my medication, with powerrades and snacks.
Remarkable person for your company.

Keep her close. She is remarkable, such a caregiver and friendly.
There was also a women who assisted her. She was as nice and helpful. I really thank you this to women for taking their time to help me when I was in need.

Kind Regards

Store manager very rude... Staff not trained for clicks products i spend an hour in a store with no help instead they refused to refund the money me for a sling i bought a few hours ago they kept the sling and did not refund me please please please i want my money and m taking this further

Good day. There is no 1.5m markers in the que at Click in Tzaneng Mall Tzaneen.As this mall is so busy covid will spread very fast in confined spaces as what I was put in to today. When I told the cashier he basicly laughed at me.
Poor service.