Clicks Store - Head Office Complaints

Good day my name is palesa, today I went to clicks eyethu mall and I had the worst costomer service from your employee Nqobile Hlahane who was giving me an attidude when I wanted to scan my card, he continued and said I was not focusing on him and if i was I would have got what i wanted from him, this is harassment, he even eefused to scan my card just because I told him he was harrasing me and I dont like it.

Please sort this guy out before I take further measures thank you.

I went to buy morning after pill, I was given a form to fill and thought I filled correctly and honestly but the person assisted me showed the form to the lady who was assisting another client at the next counter and she said to me you cannot say your last period date is today I then said can I have alook because I dont remember writing a date I tried to re read questions becasue she was not even showing me where I wrote she just gave the form and go continue assisting another client still talking to me saying we need the date of your last period I told her I dont remember and she said but we need the date we dont give morning after pill without the date I told her I dont remember its been and she says what you mean its been I said yah its been years and she asked me so you dont go on periods I said yes and she said but we need the date I said ok give me the form the I will lie because I dont remember she said no but you cant lie grabbing the form me and saying go to Link Phamarcy because they dont use this form. I said but this is not the first buying it and she continue saying no but we need exact date. All this conversation is happening loud in fromt of the other client. Because I dint want cause a scene I left but while I was leaving the counter I counter see both of them talking I couldnt here what they were saying but I could see that its about the service I needed and what made me feel that this poor service is that it was happening in front of a male cistomer and it wasnt treated with confidentiality. I understand that at the pharmacy some matters need to be treated woth confidentiality in terms of customer service. As I said I didnt wanna cause a scene after I had left the store I called for the manager and a guy answered the phone and she told the said lady she is Pharmacy manager at Click she is going to tell her I called so she will call back but its 2hours she never called. Manager or manager such poor service was not acceptable to me. I would like for this complaint to be addressed I respect the Clicks rules that was ok to say no we cant assist you if thats the case but being loud in front of other customers and seeing them talking about my after I had eccepted that I cant be assisted its totally wrong and I believe she got the message that I called but not making any effort as an unhappy customer.

I was unhappy with service recieved at Clicks PE, Summerstrnd branch. We wanted to buy deals that were on discount 4 with 50% discount but when the lady we sent went to store she wasn't assisted they told her the appliances we wanted were on original price, whereas everything we wanted we chose from the advertisment paper how can we cannot be able to buy now they kept on changing the appliances for her for more than an hour she left with nothing, this is unacceptable we are customers and we deserve better

I bought a Silver Scent EDT100ML product for R649 and other small cosmetics stuff, but when I got home the Silver Scent perfume wasn't there inside the Clicks plastic bag with other small stuff I bought in the pinetown store,

My request for you is to check on the CCTV footage that the Lady didn't not put it inside, I went to the store and they said they're got nothing to help me with but took my contacts.

Cashier name:Zimasa N
COO08 #0179 10:10:58 26NOV2020
S00214 R005

I was at clicks pinetown ,pine crest from Monday to purchase a KAMBROOK MICROWAVE on promotionR899 ,until Today I haven't found the stock simple because the stuff hide stock for themselves for 50% Off Black Friday deals and refuse us customers to purchase and the manager is aware of that I even spoke to the manager and she denied to have stock and refused to show me stock on hand as proof to be satisfied when I requested her to do so.i am so disappointed with the service I got from the manager. I will be glad if I can have proof of no sales made on KAMBROOK MICROWAVE tomorrow as to show indeed they had no stock.

I purchased an item valued ar R550 on the 27/10/2020 at the Pavillion Store. I did not retain the slip but had used my clicks clubcard.I returned to the store and explained to the supervisor, providing details so he could pick it up. After waiting 15 minutes he returned, with invoice picked up, but said only a voucher could be given not a refund. I asked what information was on the original receipt that was needed. The response was nothing this is policy. Upon calling customer care i was told the store manager could make a decision based on specific circumstances. He refused to.

The security lady at Clicks Jubilee Mall was uncalled for, rude and had a very stinky attitude. The store manager seemed to take her side instead of understanding the whole issue and the context of it. And they made wait just to teach me a lesson. This was absolutely wrong

I visited the Sancardia Pretoria branch around 11:00 today 24-Nov. I had purchased 3 Clicks B-Complex (60 tablets) and paid for 2 (Promotion buy 3 pay for 2).

I noticed I had kidney pain since taking them. I stopped and after 3 days the pain was gone.

I greeted 2 staff and asked for the manager, one of them was the manager. I explained above to the manager.

He told me that they do not refund items under promotion. I said that it was fine and asked him for his name softly and politely. He refused.
I proposed that he take back the 2 items and refund me for 1 only as I no longer could ingest these tablets because of the side effects.
He got very rude and in front of the staff member told me I could report him, I did not require to have his name.
I felt very bad and rushed out of the store. Despite living closer to Dis-Chem, my first choice has always been Clicks even during Covid19. I no longer feel that way after a poor customer experience.

Gaviscon products are currently advertised online an in-store as 20% less, but at till point only 10% is deducted, even though on till screen and receipt iy shows minus 20%, where in fact, if you do the math, only 10% is deducted. This is not accurate advertising, please correct on your system.

It's becoming a problem when buying items at clicks as I am constantly charged incorrectly. This is an ongoing issue with all clicks stores. The price you see on shelf is not always the price that you pay at the till. The queue area is always congested and you don't always have the space to check the items that are being rung up or the ability to check your till slip at that point. I purchased a 3 pack oral b toothbrush set which was marked 45.95 on the shelf, I double checked the bar code on the item as I saw it on the website site for 60.99 but did not check the price at the till. When I got home I checked and found I was charged 60.99 and not 45.95. This has happened on several occasions but previously the stores were quieter so I was able to rectify while still in store. I have to say that I am extremely disappointed and will in future go back to shopping at dischem as this issue never happens at dischem

Dear Clicks, this morning I went to Clicks Cascades to collect my repeat medication. Firstly I was served by the Nonhlanhla Dladla. When I was given my medication went to the car check ( luckily I had taken a copy of my script) I realised that the medication was not complete. I went back to the pharmacy and Nonhlanhla and another assistant who I don't remember her name told me that the missing medication was not loaded on my card and I had to go back to Hayfields where I had originally loaded my script. I patiently went to Hayfields to check what is happening with my script and was helped by Avashnee who was firstly very unfriendly with no customer service. Avashnee told me that the medication that was missing needed to be paid for of which I didn't understand because in the last script the medical aid paid for everything and I just had a levie, I was slightly very irritated by that. I had another script for schedule 6 medication that had to be processed by the Responsible Pharmacist who was in duty that day, unfortunately I don't remember his name (Male). I patiently waited for him to process my script and call me to be served. When he eventually helped me, he let me know rudely again that they do not have stock of the medication. He handed me my medication that was issued by Avashnee,he did not put it in a cage to remind me that I needed to pay so I walked out of the shop with my package. When I was about 50 m from the shop Avashnee came to me and shouted at me why didn't I pay for the parcel. I decided to not cause and scene and kindly told her that I was handed the parcel and assumed everything was taken care of. I walked back to the shop and paid for my parcel. The Responsible Pharmacist or even the Assistant did not even apologize for not putting the medication in the cahe as per your procedure, when medication needs to be paid for. I wasted so much of my time just doing something that should have been so simple. I decided to load my script at clicks because I knew it would be convenient. I think you need to train your staff on customer service because they are not doing us a favor by coming to work, we are paying for this service.

I went to Edgemead on Monday needed something for my spasm in my shoulder the lady gave me Norflex and Gen Payne and told me I must take 2 Norflex three times a day. I took 2 that nite.thenext morning took 2 again and in the afternoon another 2. My heart suddenly was pumping to fast and I started to sweat also very nauseous my hands was shaking I really thought I am having a heart attack my colleques from work help me . I phoned a different pharmacy and ask them what the dosage should be and they told me only 1 tablet 3 times a day and said I have overdose on the pills I then phoned edgemead and explained that the pharmacist MBHONI MALULEKE WROTE 2 TABLETS 3X A DAY HE JUST SAID I AM SORRY ABOUT THAT . IT is now 3days later and still feel shaky specially in my hands. this was a very very scary experience

I felt embarrassed and belittled by conduct of your manager at your Greenstone Mall, your other staff were also embarrassed at this treatment of a customer.

I went into your branch on the 7th November 2020. I noticed that the biscuits were on special, I then called one of your staff to enquire about the other varieties mentioned (the regular price was R99.99, and the special was R23.99). He then said that the special had been put into the wrong place. I told him that I had already taken 3 and he would have to honor this. He then stomped off saying something about he will not authorise.
When I went to the till, they called him, but he refused to come, I insisted and the staff said that he would not come (this was quite embarrassing as there were other customers and staff), I asked for his name and said that his conduct was not befitting to a manager and that I would report to HO.
I would like this matter addressed and feedback given - when I have a chance I am also putting onto Hello Peter, when a mistake like this is made, this price needs to be honored, in addition I demand an apology and this so called manager reprimanded. So unprofessional - does not deserve a position of authority.

l recently had a baby welcome to which l received a clicks brand bottle warmer. l only used the bottle warmer for approximately 4 days when l noticed the rim had a crack. l went to the nearest Clicks (Ferndale on Republic) to get an exchange. l was told this was physical damage to which l explained that the warmer had never fallen at all. The lady further told me that if it was a heat problem the bottom would have melted and that they haven't been any complains regarding the warmer. l did not study physics but l know that heat can make things crack not necessarily melt. The fact that l may be the first person to complain about the warmer does not automatically excuse the product from any fault. l am disappointed in this experience, l thought l had gotten a good bottle warmer but got the complete opposite. lf l had caused this damage, l would not have driven to Clicks to complain about this especially with COVID-19 still looming.

She took her time and was singing while assisting me refuse to give me her details. I was shocked on my way out there was another incident with a client and one of the staff members shouted loud she's been picked on because of her skin colour. Please can you sort out this matter this lady apparently only helps out on a Sunday at Capricorn Park. Kind Regards Elsabe 082 425 3855

Very very poor customer service at Northmead clicks pharmacy. The pharmacist was not willing to assist me any further, she just said what the doctor prescribed me they don't have and refused to check where I can get the spray she said the clicks system wont show which clicks store has the spray, she just stare me in the eyes not keen to help, no alternative given. Her name is Ntombi

Clicks Cape Gate, cew around up to the back and only 2 cashiers available, what kind of service is this? Terrible

Extremely unpleasant experience for my daughter and I. Made to feel like delinquent children in front of all customers after asking a simple question in a neutral manner. I need an apology and your pharmacist needs to learn people skills.

I am writing to you with much disappointment on my 20th wedding anniversary.

To get to the point here, I visited the Clicks branch in Norkem Park to get my wife a gift to celebrate our 20th wedding anniversary. A very knowledgeable and polite lady by the name of Shirley assisted and recommended perfumes. Shirley showed me the gift sets and convinced me to take 2 sets as there would be 50% off on the second gift set. I agreed and selected the Red Door and White Diamonds. Shirley removed the gift sets from the glass locker and left it at the counter form me.

I continued to shop and my son took some deodorants. I also saw a price and advert for D'licious sweet treats. The price was if you take 3 it will be 30% off and 4 will be 50% off. I decided to spoil the wife with that as well. There was a guy with braids that assisted me and explained that special. He removed that advert from the shelf and went to confirm it with management and I never saw him again.

My son and I went to the tills to pay and was told that the chocolates were 3 for 2 and not 50% off. The guy that went to look for management has disappeared and no where to be found as he had the price from the shelf with him. Linda the manager tried calling him several times on the speaker system with no success. He could not have left the store as there was one exit. This took about 20mins of ordeal at the tills. I am then told that the special explained to me by Shirley does not exist and I need to take 2 of the same perfumes for my wife. Linda tried calling Shirley who was apparently busy and could not come to the tills. Then the other manager Mr Khumalo arrived and this is now past the closing time. Apparently Shirley is sick and throwing up at the back and can not come to the front. Suddenly Shirley walks past and I called her. Shirley explained the very same special again to Linda and Mr Khumalo that she sold to me. There is some discussion in their own language and then Shirley looks at the products and says oh sorry this is not what I thought. It is different. So we can not give you these prices. I am then told to give my wife 2 of the same gifts or maybe give her sister the other one.

By now I am more than an hour in the store and going on 40mins at the tills. My son is with me and I still need to get food for the family at home. Mr Khumalo says, sorry we can not do anything about the price. I said that I will contact head office and the response was no problem, thank you and its fine. I left the store with out anything at all to gift my wife on our 20th anniversary. This was a tradition that we followed for the last 20+ years of knowing each other. I got home and I was surprised with a gift from the wife and spent my evening explaining the ordeal at Clicks Norkem Park.

My disappointment is that over the last few years I have never had a good experience at Clicks Norkem Park. I kid you not, every single time that I visited I had to call a manager at the tills as there would be a price discrepancy. This takes more than 30mins to resolve. It was the same at the old branch across the passage and nothing has changed. Is this a marketing strategy to lie to the public and get people to buy stuff as most people do not double check and take it for granted the the price is correct.

This a day never to be forgotten in my life and I doubt that the wife will forgive me either or forget this unfortunate day due to the lack of training and incompetence of the staff of Clicks Norkem Park.

Regards,
Preggy Naidoo
0823986579

I am a frequent purchaser of Clicks toilet paper. The current quality is so bad and tough that I would rather use a newspaper itself. I am hihhly disappointed that they have compromised their quality.