Converge ICT Solutions Inc. Complaints

0ct.10 2020

The Branch Manager
Converge.ICT Solution.
Caloocan City

Dear Sir/Madam,

I am writing about the company two(2) street posts installed in front of my lot property located at Lot 31-B Blk-21 cottonwood st.rainbow 5 village phase 3 deparo caloocan city.These posts was installed without my knowledge and i have not recieve any notice from your company during the installation.As per meeting with the Home Owners Association President the posts were observe and confirm placed in wrong position.

This is causing stressful as the posts i have mentioned are blocking peoples entrance to my lot and greatly effected our house gate structure plan and proposed enclosure fence to the said property.Please see attached photos of the posts stationed together,i have no idea if this was structured and planned without consultation from the lot owner.

I would appreciate it if you would immediately conduct site visit and asses how your company will remove or relocate this posts as soon as possible.

I am verry happy to be a home owner in this subdivision but tottaly shocked when i saw this posts.im looking forward to resolved this issue.Could you please respond in writing to this letter within seven days to confirm what action you will be taking?

Your sincerely,

Liezl romero
Homeowner/Lot Owner
09274327560
Lot 31-B Blk 21 cottonwood st.rainbow 5 phase3 deparo
Caloocan city

cc:Converge Company Customer Service Central Office.

We paid the first payment but then they cancel it, and now we lose 1500 php. We dont know how to contact them for us to get the money back

I applied last sept2,2020 , until now Iam still waiting for you to install my internet .We do understand the situation but please understand us as well because its already more than a month than the usual 10-15bus. Days that you've given to us it takes so long for you to install it . Please terminate the application and refund our money if you can't do want you need to do because we made a payment prior to your give time frame to us but you can't do what you've promise to your customer.

HANGGANG NGAYON DI PA DIN AKO NAKAKABITAN ANO NACONVERGE ? MAGREFUND NA LANG KAYO KUNG AYAW NYO MAGKABIT !! KUMIKITA KAYO TAPOS WALA MAN LANG SERBISYONG BUMABALIK GALING SA INYO ? DIBA KAYO NAKAKARAMDAM DAMI NG NAGREREKLAMO SA INYO !!!

my application #SS-07-1308511
name: Mary Grace L. Lopez
contact#0905-538339-5
Subscriv=ber account #: 0020230893422


Cancellation of installation has been requested due to reason of almost a month of waiting and we urgently in need of this due to schools demand and my sons online class is ongoing and were a bit late...

now im seeking assistance to refund my payment .thank you

It a month already since i applied to have internet but until now i'm still waiting for me to get the service i already paid same day i applied super slow service that until now my internet wasn't installed yet I'm very disappointed to Converge if only I'm aware regarding this kind of service i wouldn't paid. The online class already started my children having difficult because we still don't have internet installed. This is very poor customer service and i won't recommend this to my relatives and friends.

3 weeks na since installation day hindi pa den activated ung modem namen, walang kwenta customer service puro automated sagot ginagawang tnga mga subscriber e.

2 months na akong naghihintay makabitan ng internet from converge, bayad na po ako ng initial down payment for installation, please lng sana maaksyunan na ,hindi na kasi nkakatuwa

I am calling 4 times to your customer service because the connection is very slow and suddenly he ask for my serial number and the connection was lost . I am working from home and i spend 400 pesos just to call your customer service . I request to ring me back if the call got disconnected because the call always hang up . The representative always ask for my contact number but there is no call back was made . This is very inconvenience for me . I call again if there is a ticket was created before the call disconnected to the 2 representative but there is no ticket was created such a bad record for the customer service like this . I am also a customer service in BPO and everytime the call disconnected we will cb the ch . such a poor service . i felt bad . Buti kung binabayaran niyo araw namin eh sa ndi pagtatrabaho haiissstt !!

REQUEST TIME OUT IS ALWAYS this is installed 3 days ago only

NEWLY INSTALLED AND REQUEST TIME OUT IS ALWAYS POPPIN

After onstalling the modem we are waiting for the connection but jntil now there is not.. we need to follow up always and the agent still tell wait. before they tell wait only 5days But now coming 1month .

Dear Sir,

Good day.

No internet connection was provided. Despite multiple times of phone calls, email follow ups and pm's via FB chat function, but to no avail. The call center agents will just tell to wait for 24-48 hours but still they fail to give the needed action. The modem/router was plugged in since it was installed as per advice. Sicket Number: 485754433CACD59F

More than one week of waiting for the service being paid already but not yet delivered, is adding stress specially to our present pandemic situation.

The internet connection is badly needed as I am in a online class.

Seeking your assistance to add pressure for Converge to take appropriate action.

Thank you & stay safe.


Account Name: Aimee Manto
Account no. 0020230617155

We have applied last July 15 and untill now we are still waiting for installation since the nap box near in our area is full, we want to just cancel the application and get a refund.

I filed for internet application last July 14, 2020, payment dues were already settled, now its October and still I had no updates. Poor customer service transaction, always same general emails without solution to the said concerns.

First day of on-line classes of my child we have no wifi and internet access. I have chosen your company as one radio dj was so proud introducing converge here in legazpi city bicol-albay.

It's already elapse on the specific days for my internet to be installed and yet no one contacted me for update. You ask for payment but you cannot provide the service as what it suppose to i'm very pissed off.

We have a problem day to day of LOS red that will cause of no internet signal since Last Month of September. We are not currently use the WIFI for our kids for their Online Class now. Please fixed these issue

Thank you

Dear Sir,

Good day.

The application fee of PHP1500 last Aug 17 has been received by CONVERGE ICT SOLUTIONS, INC with reference no #2020-08017-2649434 and the installation was done on Aug 30. To date, no internet connection was provided. Despite multiple times of phone calls, email follow ups and pm's via FB chat function, but to no avail. The call center agents will just tell to wait for 24-48 hours but still they fail to give the needed action. The modem/router was plugged in since it was installed as per advice. Ticket Number #003115549 & #003239095 was issued.

More than one month of waiting for the service being paid already but not yet delivered, is adding stress specially to our present pandemic situation.

The internet connection is badly needed as I am in a working from home status.

Seeking your assistance to add pressure for Converge to take appropriate action.

Thank you & stay safe.


Ma. Cristina R. Pimentel
Account no. 0020230966010

you are not replying about my refund status in email, i already filled up the application for refund process last september 2020.

It has been 1 week since mainstall yung wifi pero until now di parin naaactivate. Antagal ng nakatengga sa bahay namin pero wala paring internet. Ang unresponsive pa sa mga chats and messages. Maiactivate nyo na po sana yung wifi within this day because magoonline classes na po kami. Mafix nyo na sana po itong problem namin. I will look forward sa response nyo about this matter. Thank you