Converge ICT Solutions Inc. Complaints

We lost our internet last May 30, 2021. Filed complaint thru converge customer care hotline on June 1, 2021. Converge informed me it will fix between 24 to 48 hours. However, when I did a follow up they said a technician when there and was trying to call me. I asked out security if there is a technician that came by. And she replied none. It more than a week since we lost our internet and no feedback or action from converge. This is really frustrating.please help them improve.

Been using converge for a year+ now, and there some months that the internet will be down and you have to get in touch with someone on there customer support to address the issue.

Just this month I have encountered a intermittent connection - where my internet goes down every 30 mins(exact) for like a week while talking to someone in there C.S. and then they fixed it, but then just 3-5 days after the issue is back and I immediately told them about it, they asked me for Ping Test, Tracert, Speed test again on the email again like before.

But now they won't reply back after that. 2 weeks later still have the problem no reply to the emails and the Call customer support just always let me do the pingtest etc. on the cmd. And they will just direct me to email support and will get ignored again once I provide them the PING TEST, TRACERT, SPEEDTEST on the email.

This problem has been already up for 3 weeks now and still no help or update from there tech support team.

ALSO they send another bill for this month, what a scam.


Waste of money and time.

Screenshot is there last message and after providing the stuff this asked for, no one will message back or update me.

Never happened before since all the problem I encountered was fix before.



SO if you are really unlucky and the people from the tech support don't know how to fix your issue they will pretty much just abandon the customer.



hire a knowledgeable IT.

Opened acct. 3/26/21.
On 5/7 payed 1,920.00 and again on 5/24 1,200.00 total of 3,120.00 (based on the statement that I got from their office) then got disconnected last night the 27th. Their reason I still owed 2,045.00. (but look at attached pic.)

Hi, We've applied for converge service online on May 10 and was advised that there are available ports on the area. We were provided the reference number: SS-05-2558313. We completed the application and received the payment instructions and processed the payment on May 11 through GCash reference number: 5403 3601 7 for account number 1464 6020 50321. A few days later, a technician went to our place and checked the area but we were informed that there are no available ports and there are still 27 pending applications for the box.

We requested for the account to be cancelled as we will be relocating house and I've sent a cancellation request a d was provided this ticket number: 005 478 939 on May 18. I was also asked for my valid ID, a letter request and Receipt of initial payment and the account name and number, which I did. I have not received any updates after sending these details.

I would like to cancel the account and receive the refund immediately as I was misinformed that there are available lines. And we will be relocating thus no longer need the service on the previous address. Hoping for your quick response otherwise, I will seek assistance from NTC.

I've attached the screenshot of the created ticket.

Hi, would like to complain against Converge ICT Solutions for not giving me SOA for 8 straight months. I already sent them an email since January but they don't really like to reply and give attention to my request. I continue ask for updates but still no replies received, even in my contact number.
Hope this will make me received the SOA I'm requesting for almost a year. Thank you

we have been experiencing a lack of internet since yesterday, we were able to pay for the internet at the right time so we were so shocked and disappointed when we suddenly lost our internet, we hope for your quick action regarding what we are experiencing loss of internet

hi my name is Walbert letargo and my account number is 0020130777599. Our plan is fiberx1500. I have been experiencing connection issues. All devices connected to WiFi are abruptly disconnected. This happens 6 times every hour. I already texted customer service here in plaridel bulacan but I am not getting the help I need. I am paying my Bill so I deserve to have good internet service! And yours is the worst!!!!

This is the 9th day that we don't have internet connection. The CS team could only advise us that this is due to the ongoing outage in our area yet we are the only one affected in our neighborhood. We are all working from home and it is already affecting our work. This is already unacceptable. We cannot just wait around without internet connection as we need to make a living also. Please urgently provide us alternative or urgently fix this outage!


Ticket#005311758
Acct#0020231212316
Acct name: Anthony Abiog

Nag upgrade ako ng 100mbps but pag nag speed test ako 9.58mbps lang.ano to lokohan 3 ang anak ko nag aaral s palagay nyo mabilis b yan

Claire Dela cruz
Ref no. 1464602021970

I already paid april20 due amount of 1535 but no available soa until now then the bill of April20 due is increased to 1650 i though i have been paid the april20 bill of 1535 .. why is that happen ?

Ticket #002895577 pending since August 2020 for the refund of our overpayment due to incorrect account number that Converge texted us to use to pay our bill.

They threatened that if we dont pay the bill with another account number, they will cutoff our internet. So we payed it again.

We requested for a refund and provided the necessary documents. Today is April 2021 already but until now the status is stll "In process".

The customer support deleted my explanation about this matter in their customer support FB page and asked me to send it in a private message only. But doing that they will just send you auto replies, or direct you to a chatbot or send you copy/paste messages of customer supports to tell you that the ticket is in process. So far, they are very consistent to unresolve this ticket.

Ma'am/Sir:
Evert time I try to connect in our Wi-Fi (Converge),it keeps on saying "denied access". I hope you'll address this as soon as possible.

Ticket number: 004392159
User account: Shella Ann Asidera

I request a site transfer March first week to make sure Converge has enough time to process and allow leeway for any delays. I completed the requirements and followed up religiously. I specifically mentioned the date of transfer as i need to move from my old to a new apartment on March 29. Prior to my movement, i have been calling to get updates from the site transfer team. I spoke to so many employees telling the same story all over again whenever I call and I get the same freaking response from all your agents! No follow thru, mo response from site transfer, no updates when i requested to keep me posted. Nothing! I dont have any delays in my payments and your csr and site transfer team are very incompetent! I am working from home and I dont have internet since April 1! Do you know how much i lost from not being able to work??? And now, i requested to temporarkly disconnect my account until you are able to reinstall, they decline bec. I have to wait for the installation to happen!! So you mean i have to pay my monthly dues without using the service?? RIDICULOUS! They keep telling me it has been escalated and prioritize, well guess what, your team does not have sense of urgency! No update on the delay, no phone number to call the right people, nothing! This really sucks! You people have to change your process. Prinopromote ko pa naman kayo sa mga relatives ko. I hope no one has to undergo this crappy service! Read the notes in my call logs. I have to pay whenever i need to call you! Do you know how much that costs considering the pandemic?? Every penny counts and you people dont seem to care! Not single one of your customer service cared to get back to me when i requested to! I am very very mad. No one deserves this.

Nag pa upgrade kame ng fiber dati kase kaming naka docsis march 25 kinabit nila pero hanggang ngayon wala pa pabalik balik kame sa office nila sa pulilan pero ang lagi lang sinasabi i monitor lng daw tas nung april 7 may nakausap ako lineman nila na nagkakabit ng linya sa katabi ng bahay namin tinanong ko sila ang sabi sakin di daw sila nag kabit baka daw iba inadvice nila na ibalik ung router baka daw na mali kase ang tagal na di parin gumagana pumunta kame ng sabado dun dala ung router kinuwa nila ang sabi gagawin daw ngayon monday pero ni isa walang lineman na dumating nakakatamad na magpunta dun na wala manlang nangyayare naka ilang ticket narin ako sa customer support nila puro bot lng sumasagot tas sa click2call nila binabaan ako ng telepono

Hi good day! Nagpasa kami ng mga requirements at nagbayad na nagkakahalaga ng 1500 pesos para makabitan ng internet connection sa converge pero ang sabi ng installer eh wala daw bakante na facilities dito samin. Ngayon sabi ko ano ba pwede namin gawin ang sabi ng installer maghintay ng new facility na ikakabit o magrefund daw. Bakit po ganun ang daming mga bago na nakabitan dito sa amin ng internet connection pero kami hanggang ngayon wala. Napakatagal na nun last year pa. Paano ang binayad namin. Ganun ganun nalang??

To whom it may concern,

I would like to file a formal complaint against Converge ICT. As we are paying in full amount for almost 4 months. And yet, our problem (Intermittent Connection) is still unresolved. We tried calling them and they tried configuring to their end (network team) and even tried an on-site visit of their technician. All they are telling us that everything is normal from their end.

They are not doing anything to resolve our issue.

3 weeks of slow and intermittent connection..Customer service never provide an immediate resolution.Whereas they only created numerous new ticket on every call made.Promised to have a technician to come and fixed but never came.Crappy service.and never got any adjustment on the day they have an outage..As per ivr for almost 3 weeks of hearing outage in our city.They never tend to resolve it..

I would like to file a complaint with Converge ICT Solutions. I have been ran around in circles for more than 2 months and nothing is happening. I have requested to have a transfer of ownership but until today, there is no action. I have been calling them several times and those agents I talked to tell the same shit! They mentioned that they already sent me an email but geez! I provided 3 of my email addresses even my company email address but to no avail. I did not received anything! My internet bill keeps and reminding me to pay but they cannot even action my request! This is completely absurd! Please see attached for my request. All other private information aren't added like IDs. Please help!

I have cancelled my application 3 months ago and I still haven't got any refunds at all. This is a form of nonconsensual money lending scheme. All customers who have the same issue with me should file a class-action lawsuit.

matagal na po kaming naka pag bayad for installation bakit po hindi padin kami nakaka bitan pero yung mga kasabayan po namin ee nakabitan na..