Converge ICT Solutions Inc. Complaints

KEEPS GETTING DISCONNECTED FROM NET , no one had physicaly checked the area or technician, BILLS ARE BEING PAID ON TIME.

Internet signal are not stable,very weak,loosing signal most of the time,hard to connect especially overseas,i lost some of my clients abroad because poor signa,my daughter got absent several times online class,its better to cut off your service from us

Hi,

I have applied for installation on Dec 17,2020 and got my account number 0020231147351 and also paid on Dec 17,2020 (See attached receipt). The customer service said the refund will take 10 days but until now it still no update and got no refund. We also called the customer service countless times (ticket no. 004614297)

Reference #: 2020-12-17-5270294
Acct #: 0020231147351
Acct name: Lea Estipona Parrel

We filed our application on line last November 30, 2020 and we paid the connection fee. During our first follow up, the status revealed that the application is on hold status, and the operator told us that we gave the wrong installation address. I gave the correct address, but everytime I call, same issue is raised (wrong address). When will this be resolved?

Hi,

I have applied for installation on Feb 4,2021 and got my account number 0020231212316 and also paid on Feb 10,2021 (See attached receipt). They said on the website that it will take 3 days for it to manifest as paid but until now it still says awaiting payment. We also called the customer service countless times (ticket no. 004753933) for details and also to know when we will get the internet installed. But they cannot provide concrete information and time frame when the internet will be installed. Please this is much needed for work-from-home set up.

Reference #: SS-02-1947657
Acct #: 0020231212316
Acct name: Mari Anthony Abiog

What happen to Internet Speed of Converge for 1 month I received 10 to 13mbps only but my plan is 25mbps , VERY SLOW INTERNET every day, REPAIR my internet connection ASAP!!!!!!!!!!!!!

for almost a week we have no internet access under account number 1111202027608 located at 162 Elpidio St., Bragado Homes, Mabalanoy, San Juan, Batangas for Mrs. Merlita S. Pasatiempo's account. we have tried using trouble shooting techniques but it doesnt work. when we check with the connection it says "network log in required". I have called your costumer service office twice and according to them configuration will be and needed to be done. I was actually requesting already for a technician to look into this. it has been a week already and no progress has been done. please exert your effort in extending your assistance since 6 students depend on this for their on-line studies.

We are constantly being disconnected even when we are paying our MRF due to wrong computation of our first bill. May we request you to reconcile our account and make an adjustment please. May we know why you started billing us for October 2020 when we only get activated and started using the service dated 12/16/2020? Fyi Our first bill should only be composed of prorated charges and advance billing. Kindly resolve this issue as we are very inclined to fix this - also provide us a timeline, we no longer have much patience to wait - it's so hard to contact your customer service if you have any. Thanks

My contract 0020231171564 are still on hold they didnt update it after the installation last january 11,2021, I lost my internet connection since yesterday march 2,2021 So called on the customer service they said that the account number 0020231171564 are cancelled but they install it last january 11,2021 and they said that will replace my account into new account and will transfer the payment I made from previous to new account. But this is the third time if ever. I just want to make the process fast because this is inconvenient for me since Im working from home.

My contract 0020231171564 are still on hold they didnt update it after the installation last january 11,2021, I lost my internet connection since yesterday march 2,2021 So called on the customer service they said that the account number 0020231171564 are cancelled but they install it last january 11,2021 and they said that will replace my account into new account and will transfer the payment I made from previous to new account. But this is the third time if ever. I just want to make the process fast because this is inconvenient for me since Im working from home.

Please look into the calls I had with these reps, I was told by them that my request for site transfer is confirmed since my new address is serviceable and request has been forwarded to reliance team and awaiting job order creation. But last week I received an email stating that new address is NOT yet serviceable and only options now is to either request for temporary disconnection which you will charge P300 or change of ownership to be charge additional P1000. I am complaining on how my request has been mis handled because of MISINFORMATION given by your CSR's. [Ticket#004654614] C_FTTX_0020231106660_CIC_DELOS REYES ERWIN_SITE TRANSFER REQUEST

I want my Refund. I keep waiting for 2months. Converge Service is Trash and I can't call converge as a Company because all of they're doing is bullshit. I swear to God I'll file a case against Converge, specially "Fraud."
Here's my account:0020231100000
Name: Resty John Victor Buena

We are the developer of Belvue Residential Communities located in Muzon, SJDM Bulacan and we are writing you this letter to explain to us the illegal installations of 5 internet connections to houses inside without prior approval from us, the developer.

The installations of these wires were haphazardly done with wires from ports from a 3rd class subdivision (villa muzon), across Linawan Road and your illegal installers just jumped these wires to our Belvue fence. 

Your contracted installers deliberately defied our denial of their entry to install in the absence of 1.) Letter of Request from Developer 2.) Work permit approvals from Developer, Barangay and LGU. They conspired with one of our guards (who admitted and whom we immediately fired) to illegally install these 5 wires on a sunday when our office people are not present. Several witnesses can attest and a cctv footage confirmed this incident.

With this, we are demanding your immediate reply to your contractor's illegal actions and to immediately take down all these illegal connections and PROPERLY APPLY FOR A PERMIT TO INSTALL internet ports inside Belvue to service interested homes.

Again, please reprimand your contractors who doesnt know legalities of your trade. For you are tarnishing the good name of your owner Mr. Dennis Uy. 

Please call me 09338177437. Thank you.

Regards

Richard Reaport
General Manager 

Week signal,i upgraded my mbps from 25mbps to 50mbs to better signal but it was so sad,no improvement,my daughter get absent for 2 days,because of lost signal,much better to cut off your service ,i'll continue in prepaid load,i've losing a lot of my client in online market

I apply for converge internet service and they ask for security deposit and i paid 1500.however according to them the area is not servicable, i was told that i will receive the refund after 15 days. Its more than 15 days and i havent receive my money back..

2months na kong walang internet fully paid n ko anu ba yang serbisyo ng converge sayang lng binabayad ko tapos ang hirap nio pang makontack wala kau care sa mga customer nio wala nmn problem kundi pinutulan nio lng ako tapos hindi nio na binalik kung ganyan tuluyan nio ng alisin terminate nio na pra wala na kong binabayaran sayang pera ko sa inyo

2 months no internet connection fully paid nman ako bakit ganun nag oonline pa nman mga anak ko tumawag po ako lagi di nmn ma contack ung mga number pahirapan dapat nmn maayos ung service nio sana maayos po agad ung internet nmin maibalik po wala nmn sira

I lost my connection for about 3 days. I sent them an email many times.Created my own ticket and called support number that is not working I decided to finally go the nearest converge office in our area early in morning 9AM I gave them the last 5 digits of my acct number only to be told that the repair team is on the way. I went home and waited for a day. No one came and I just wasted my time waiting for nothing. They made me look like a fool and i lost sleep because I waited for several hours.
ACCOUNT NUMBER;******23861

Last week our internet was intermittent fluctuating and often no internet for several hours but today we don’t have any internet at all, when can this be fixed ?, it is being used for online schooling for my son and daughter, please inform when there will be no internet so we are prepare to find a solution. I need tomorrow for my children schooling

Hi,
This is very terrible experience from an internet provider name CONVERGE ICT. Very annoying and very poor service in all aspects.
July 2020, I applied for an internet connection. After making a payment in early August 2020, there are people who checked our location and said that the application is subject to approval. After that first and last conversation, no feedback was received, no emails or phone calls. They are very active to follow up on the payment and after the fucking payment has been done they will stop calling applicants to follow up or at least update us about the application. The service was very poor. They are only after the payment, they don't care for your application, and most especially your refund request. They took you for granted and now it is already 7 months and this is my 3rd request on this site and they keep on sending you an acknowledgment email asking for your damn information which was already made multiple times.
Once again, the details are:
Name: Solomon Jardinel Surtido
Account #: 0020230892256
Add: Delnacia 4 Riverside, Brgy. Sauyo Q.C 1116
Contact# 0935-053-2543 / 0906-514-0643
Email add: michelle***@gmail.com

I am looking forward to a good response from their end.