Converge ICT Solutions Inc. Complaints

Philippines - Reliance Center Annex 1 #99 E. Rodriguez Jr. Ave. , Brgy. Ugong Pasig City, Pasig City
02 667 0848 , 02 667 0850

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Resolved Complaints ( 2 )

Converge ICT Solutions Inc. has 2 resolved compaints. Good Job!


Consumer Complaints ( 665 )

SENDER
Kim Lopez
I received a text message about a promotional offer of upgrade. From 25 mbps to 35 mbps just add 99 pesos. Well, I applied for that.

I received a text message saying that it has been applied. However, speedtest says that my internet speed is still 25 mbps. I talked to Converge and they just gave me a ticket number and promised me that they will provide an update. Unfortunately, I never heard anything from them.

Since the promo has been applied to the account, I am worried that I will be charged for something that I am not getting. I don't think Converge values their customer. They just want your money.
Comment
COMPLAINT #7910 - Product Issues
SENDER
Kris Ariane P.Torres
Good day po kasi nakabayad na po ako para sa installation ko po isang buwan na po dipa po kami tinatawagan po tsaka sa sa gmail ko dipo ako makapag send ng message sa iconverge po para mag follow up po sana about sa installation ko naka on hold parin po yong name ko po sa application ko po anu po ba ang dapat kong gawin po doon? thank you
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COMPLAINT #7902 - Other Issues
SENDER
Michael Robert Gines
I am trying to activate the SIP ALG to allow VOIP calls since we need it for our work. We are not able to reach anyone thru phone, we only get busy tone. We tried sending email request but no one responses, we submitted tickets online but have not heard anything back. We've been trying to reach out to them since May of this year but has not heard anything up to today. Our work is greatly affected and we need it fixed ASAP!Please help
Comment
COMPLAINT #7897 - Repair Issues
SENDER
Jerlie D. Sinlao
I have no enternet connection.Converge router was red light in LOS portion. It was started in Oct. 23 in the morning and until now I don't have enternet connection. Kindly fix my enternet connection. I've done paid my monthly plan bill. Please response to my query.
Reply by Celine Dianne Montano on 29 October, 2020
Same Here!
Reply by Kristine Corral on 31 October, 2020
We have the same problem .LOS red light no internet connection since oct 27'2020.
Comment
COMPLAINT #7894 - Service Issues
SENDER
SIGALES, JOSEPHINE
SABI NYO 5 DAYS LANG MAG KAKARON NA KAMI INTERNET PERO ISANG BUWAN NA MAHIGIT WALA PA DIN KAMI INTERNET KUNG DI NYO AASIKASUHIN REFUND NYO NA LNG PERA NAMIN, AYAN TIGNAN NYO YUNG PICTURE KUNG GANO NA KATAGAL KAMI NAG AANTAY!!!!!
Comment
COMPLAINT #7875 - Other Issues
SENDER
Stephanie Tan
Our line was cut by a delivery truck last October 20, 2020. We called and the agent said repair will be within 24-48 hours. It's been seven days since we first called and nobody came to fix the line. We called everyday to follow-up but all the agents just say "I'm sorry". Yesterday we called and requested for a supervisor, the agent said the supervisor will just call back but again that's just -BS-, nobody called and the line is still not fixed.

Get better subcontractors to do the field work, you're hiring incompetent people. Get better agents to handle the calls, and establish a better system to address your customers concerns!
Reply by Antonio Marfori on 28 October, 2020
That was the same reason given us by the technician. The same reason I found out was given to almost all the 20 or so complainants who were not ammodated last Friday, Oct 23 because the number of complainants that it was impossible to accommodate all. More have already left when I arrived at 2pm at the E Rodriguez office.

I didn’t know that there are these many trucks going around everywhere. Something is not right. If a line has been disconnected a warning should be triggered at Converge. That warning will not happen if another user is connected to your line. I can only surmise that unscrupulous linemen and illegal connections are behind this.

I haven’t been enjoying my internet since middle of may. It was reconnected briefly last first week of Sept only to lose it again. We still do not have internet as of this writing.
Comment
COMPLAINT #7867 - Repair Issues
SENDER
Jacqueline D. Dela Torre
We have been experiencing no connection at all since october 21, 2020. What is happening with your service. Billing is almost approaching, are we seing rebate or just like old times that you bill us completely while your service is becoming poor.
Comment
COMPLAINT #7865 - Service Issues
SENDER
Frederick F. Valdez
We don't have internet connection. LOS blinking RED. we already tried to plug out and in the yellow patch cord and restarting the moden But still LOS blinking RED
Other Issues Photo

Comment
COMPLAINT #7840 - Other Issues
SENDER
Cleo Ann Soliven
october 26 2020 11:50 am I was talking to a live representative when he placed the call on hold after verifying the account and he never came back. i have a very urgent matter and this has been on going since october 6 2020, i keep calling their office but their stupid agents keep disconnecting the call its either they pretend they do not hear me , restart my modem without my permission or they never return after placing the call on hold.


Account number: 0020300199862
Ticket number: 003460370
Comment
COMPLAINT #7825 - Customer Service Issues
SENDER
Juan Roberto Santiago
I have applied for converge around July and decided not to go through with it after a month for its taking too long for them to have the service installed. Now the refund is already available as per their website refund status checker since Sept 10. but I didn't receive any text from them for the tracking number for me to claim the refund. Imagine having to wait for around 2 months for the process and another more than a month for them to release a text for the reference number. I have been calling their hotline for the past 2 weeks and getting the same lame excuse that they will work on it or it will be handled by another department when I specifically chose the refund department, such unprofessionalism shown by their lack of experience being a provider. I already asked for the refund but still getting emails that they want the service to be installed and when can it be scheduled.
Comment
COMPLAINT #7799 - Refund / Exchange Issues
SENDER
Maria Jenileen Alano
I have been trying to create an acct using the app but apparently, it says to call for tech support. I tried checking mg SOA via the website and it says SOA not available. How would I know how much to pay and the due date if I have never been sent an SOA ever since? It could be helpful if Converge could automatically send SMS or email at least a week before due date. It seems the system is just too slow to generate information.
Comment
COMPLAINT #7797 - Billing or Collection Issues
SENDER
ana marie b. clemente
i was paid for the month of october but we don't have a connection we need the internet for the online class
Comment
COMPLAINT #7796 - Billing or Collection Issues
SENDER
Mick Garcia
10-21-2020.
I lost internet connectivity due to an LOS problem (loss of service) which was excacerbated by a previous LOS issue. Cable broke and was given a band-aid fix by simply clasping together the disjointed cables. The issue went back after strong winds blew that day. We immediately opted to send am email and create a support ticket with them. A ticket number was created but the response was god-awful and bysmal. After an hour, We only got an acknowledgement, asked for troubleshooting and after we replied, there was no response after that within the day. The first ticket number was 003602096


10-22-2020
Next day, having no trust for their email support and me wanting to avoid in calling in to tech support over the phone, as i could easily lose 100 pesos in a single interaction, i opted to lineup and look for someone to talk to in their regional office, just to find out that they had no physical tech support and that they would just have me call with their people through their bat phone. So i did and got a ticket anway. I demanded that they make sure they have someone come over since it would be three days of no internet by that time and we just paid our bill.
They gave me a new ticket number so it goes to a regional team so the previous ticket number was already void.
003616277



10-23-2020
The next day we were hearing from no one. Almost 12nn and we hear or see no signs of anyone contacting us. We called back to check up on them. Gave them our ticket number and asked for the technicians to be paged. We stressed our need for an onsite repair already especially we work from home and our livelihood is being affected. We ended the call on a good note and we hoped for the best after that. However the day ended with nothing happening.

10-24-2020
Then the next day came, before 12nn we went back with them and asked what happened to our service. The representative said the someone attempted to contact us the previous day at 3pm but we were not picking up. I was on my phone the entire day and no one called. Both my numbers, no one reached out. But I asked why no one came to our address anyway. They knew where we were. So we demanded that they get back to us immediately. The rep however said that it won't be until "after lunch" until they get back to us. But I didn't want to have that. If the dispatch team can't do it now, have someone in who can. Call ended while I was put on hold as i lost all prepaid airtime of 200pesos for that entire interaction.

I waited the entire day. Still no one came. I loaded 100 pesos to my prepaid phone again to follow up, talked to an agent, gave her my ticket number, asked for the technicians to be paged, put on hold, only for the call to be dropped. I used up my entire 100 pesos for that entire joke of a call.

The day ended without me getting service. It was a saturday. And now is a sunday and I'm yet to expect them to come over til monday. This is a complete joke of customer issue handling and they need to step up.

I work from home and my livelihood is affected. We are serious with our respective jobs and the people at converge should be too.
Reply by Anonymous on 27 October, 2020
Sir try mu mag-email ng complaint dito sa mga emails na to, [email protected]; [email protected]; [email protected]; [email protected]. Parehong pareho tau ng dilemma, same day tayo nawalan ng net oct21.. hnggng ngayon wala pa rn kming net.. almost 1k na nagagastos ko sa regular load kakatawag sa kanila..
Comment
COMPLAINT #7792 - Service Issues
SENDER
Mary Ann Zambra
I paid an installation fee of 1500 last july 8,2020 and requested for refund last September due to network unavailable in our area,yet until now received nothing, please notice my complaint
Comment
COMPLAINT #7786 - Refund / Exchange Issues
SENDER
Delbert Ruan
I was inform to send proof of payment and valid id to be send on the email link so my application will be cancelled since it takes forever before they can installed the service. But until now they didn't process my cancellation request i badly need my money that they took from me
Comment
COMPLAINT #7774 - Refund / Exchange Issues
SENDER
VIVIAN VILLASOTO
I filed for internet application July 14th 2020 because I am a teacher and I'm doing online classes, I received an email from Converge that my application is approved and need to settle the initial service deposit. I settled the amount due, and got a confirmation email stating that the payment were received and my application status is now for installation.
Waited for couple of weeks, I received a phone call August 24th from their dispatch team and I was advised that my services will be installed before the month ends.
Now, it's October and I haven't received any updates from the dispatch team of Converge to install my service. I've escalated the issue multiple times via email and through customer service, NO ONE call me back about my installation date and always same general emails were sent without solution to the said concern.
CONVERGE ICT SOLUTIONS INC you must have a better solution on this issue because out job is at stake and we have family to feed.
Comment
COMPLAINT #7769 - Service Issues
SENDER
Raymond G. S.
We have no internet for over a month now. Already logged a complaint ticket. They only respond once through email just to make basic troubleshoot. I replied to it, and no response anyore.
For the 1st 7 months the service was good. Then one fine day, the service was cut. No advisory whatsoever is given as to what's maybe wrong in our area.
To be fair, when I applied for connection it was immediate. The very next day I got fiber. I was like "Wow, that was fast". And we didn't have any downtime for the next 7 mos. but there were few hiccups. So I thought Converge is really good. Not until I experienced this out of service last month. Where before I even boasted to my office mates that Converge is awesome, now I detest it and regreted going for it.
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COMPLAINT #7768 - Service Issues
SENDER
Nicker son manguerra
I was paid but i dont have connections... I emailed my concern no answer and when i called your system sucks... I cant reach nl one... Unsystematize
Reply by Rico Orellano on 26 October, 2020
I applied for your fiber X 25mbs plan and I also paid for the installation fee. Yesterday your employee came to our house and told me that they can't install the wifi because there's no nearby pole but it is not and my box is in Taguig City. Why did you put my box in Taguig City? And they suggested for me to write a waiver and pay for the extra meter so they can install my wifi. Why do I need to pay another 2000 pesos to install my wifi?
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COMPLAINT #7739 - Billing or Collection Issues
SENDER
Azineth Canete
Dear Sir/Madam,


My name is Azineth Ocier Cañete. I am residing at Block 1 Lot 1 Primavera Hts Subd. Brgy. Tungkong Mangga CSJDM Bulacan.

Last June, I applied fo a plan through you sales agent, Domingo Velo. I made a payment after receiving an email from your office that the application is already in process. The payment was made on June 17, 2020 at 7am. I received an acknowledgement email of the payment I made. Ever since then, I have been waiting for my internet to be installed. It has been almost 2 mos and still no update. What’s worst is, I have been reaching out with your sales agent who did nothing! I’ve been asking for an email address or a contact number so I can follow up my application, but he did not bother giving me information at all.

I do not want to continue with you rubbish service, but please care to refund my payment of Php 1,500.

Thank you.


Best regards,


Azineth Cañete
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COMPLAINT #7734 - Other Issues
SENDER
Christopher Launio
They commit to give an update within 7days, however to-date I haven't received any update from them. I checked it online and my refund request is not yet on their system.

Note: It's been 7days already since I last applied for the refund
Comment
COMPLAINT #7706 - Refund / Exchange Issues