Converge ICT Solutions Inc. Complaints

They said that the nap all over our place is need to repair and hindi daw alam nang installer kung kelan daw ma re repair kaya i re refund ko na lang yung binayad ko na 1500 sa installation and bagkos mag hanap na lang nang ibang ISP.

Started our service with Converge on Aug 2020. We had 3-4 complaints due to slow speed connection. And now I have another complain due to LOS. I first raised a complaint through IVR on Nov 1, called on Nov 2 to make another complain with a Technical Support agent, called again on Nov 5 and 7 for followup. It's been a week and they still don't have any details yet for the repair schedule?!?!?! I only had the service for 4 months and it has been a nightmare.

I was previously with another Internet Provider for more than 6 years before I transferred to Converge. I never had any major issues with them and when I report some iasues, it will be fixed within 24-48 hrs. I was only convinced to transfer to Converge because of my friends and word of mouth. And now even my friends are complaining about Converge's Internet service.... slow speed, often losing signal, slow resolution, etc.

We need this Internet service fixed ASAP as we heavily rely on Internet connection for our work/business, communicate with families and friends,  to get vital information, etc.

I've read a lot of complaints about Converge's poor service and it seems Converge is  not taking it seriously.

I just got off the phone with a Converge customer care agent to file a complaint and ask to be release from the contarct with no cancellation fee but they declined my request.

If Converge cannot commit to their  customers to provide reliable Internet service then please release us from our contract with NO CANCELLATION so we can transfer to  better provider. It' NOT FAIR to us (consumers) to stay with a provider who CANNOT GIVE SERVICE.

Last week lng inninstall tapos ng ngpaksbit kapit kwarto yan na blinking red paki gawa nman gamit ng anak ko z schooling nya ngayon z kabitbahay kmi nkiki wifi

HI CONVERGE TEAM,
PAFOLLOW UP NG INSTALLATION NAMIN MAG ONE MONTH NA HINDI PA RIN NAKABITAN NAGBAYAD KAMI NG ONE TIME PAYMENT NA 4,000PESOS. PLEASE PAFOLLOW UP NG INSTALLATION. KAILANGAN NAMIN NG INTERNET PARA SA ONLINE CLASS AT WORK AT HOME. SEE BELOW DETAILS
-LAS PIÑAS AREA-

Reference Number: SS-10-1663889
Date Applied: Oct. 9, 2020
Name: ARIES EDWARD GRUPO
Email: ariesedw***@gmail.com
Contact: +639053256090
Address: Building 3 Unit 4 calle Verde Tierra Hermosa II ALMANZA UNO, LAS PIÑAS CITY
Zip Code: 1750

Good day!
How long do we have to wait for the internet installation?
You already sent a person in our area, but they leave us hanging in the issue.They just look outside the compound and ask for us to wait for a short time; since they need to get the wire, after a few minutes they call and said that they can't do the installation, without informing us why. I already email in your site about this concern, but they just ask to pay the initial installment that I already done more than a week.

Subrang tagal ng action nila para mapapuntahan ng restoration ung area namin para mabalik ung connection ilang beses na po ako tumawag sa customer service sabi mag antay ng email sa schedule naforward na po ung case nyo..OMG so ano huhulaan nalang po namin kung kilan yun?kaya nga po kame nag pafollow up kasi need namin po ng connection sana naman po bigyan nyo kame ng specific date kung kilan mapuntahan dito dapat nga maximum 3days lang ung aantayin eh ano mag aantay kame ng isang buwan? Pano naman po ung nag ttratrabaho at nag online class na umaasa sa connection maging considerable naman kayo sa mga customer nyo kasi hanggat maari ayaw ko mag bigay ng complaint sa inyo sabihin nyo nalang kasi kung hindi na talaga maayos at makapag pakabit ng bago.

HELLO!!! NAGBAYAD NA PO KAMI NG 1500 OVER THE COUNTER NG BDO, DAHIL NAG EMAIL ANG CONVERGE ABOUT INSTALLATION NOTICE AND NEED NA MASETTLE ANG PAYMENT PAGKATAPOS KO MATANGGAP ANG MENSAHE NILA OR EMAIL. SO, NAGBAYAD PO KAMI DAHIL BAGO KAMI MAGBAYAD TINIGNAN PO NAMIN YUNG APPLICATION STATUS AT AWATING FOR PAYMENT PALANG SIYA. BUT THEN, NANG AFTER 1 DAY NAMIN MABAYARAN YUNG 1500 FOR INSTALLATION, YUNG APPLICATION STATUS PO NAMIN AY "CANCELLED" NA. SO, ANO NA PONG NANGYARI. NAGSETTLE PO AKO NG PAYMENT AFTER 2 DAYS. SANA PO MAIKABIT AT KUNG HINDI, SANA MAIREFUND NALANG. KAILANGAN PO KASI NG INTERNET FOR ONLINE CLASS PURPOSES. SANA MAPANSIN :(( THANKYOUUUU!!!

I applied for internet installation but to no avail. I need to refund the deposit of P1500.00 as soon as possible.

I need a refund. It's almost 3 months and we still don't have internet. I can't wait anymore. Please hear me out, Converge. Am I waiting for nothing here or what. Please serve the customers fair.

URGENT!!! PLEASE HELP!!!
Account#: 0020230687612
Modem Serial#: 48575443E814909F
Ticket #: 003659821
General Area: Sta Cruz lll, SJDM Bulacan
Contact Number: 09982661674
Issue: MODEM lights are off except power button since 25 October 2020 1:00 AM. No internet connection.

Consistently requesting for follow up since it's been almost 2 weeks now that we don't have Internet connection. Haven 't receive any call or update about it.

I paid installation fee last sept 16 and was advised installation will take 4 weeks. After a month, converge sent someone to try to install their service but wasn't able to because the port near my area is still not activated by Converge and that was 3 weeks ago. I am filing this complain as I've been calling every 3 - 4 days since mid October and was promised that they will just turn the port on and install the service. I've been spending my time to follow up and call and all I get was a lie saying my ticket will be prioritized but I never received a call or email from them.

Our converge connection was broken. We called several times and went to Noveleta branch but they only gave us ticket number. I gave them a call several time to fix it because this is urgent. The internet connection is used for online classes and the students are getting depressed because they were not able to take the exam because there were no connection at all. We called the technical support but they just said sorry the repair team does not have a schedule for the onsite visit. it’s been a week already.

Please help me about my connection it was installed oct 27, 2020 how ever it was no connection oct 31 kindly help me to restore my connection really need this to my job.
account 0020230996719
Name: Jeffrey Salas
mobile: 09065067303
address: blk 13 lot 21 capitol parkland maligaya park subd.

Sa sobrang tagal ng installation at naka put onhold ang status ng application ko kaya irefund niyo na lang ang installation fee.

DEAR CONVERGE,

Sub: Complaint Letter for Poor Internet Service ( DISCONNECTED FOR ALMOST 7 DAYS )

Ticket Number CTS-003639772 ConvergeICT



Respected sir,

With due respect, I am writing this letter to inform you that my internet connection is DISCONNECTED from last 2/3/4/5/6 days. I am facing trouble.......... My daughter having exams/module education and my most of the work is done online and for that, I need internet connection.

We have already made a complaint but no one took any action upon it. I request you again to send someone from your office to check my connection.

I expect a quick response as satisfying your customers should be your first priority.

THESE 6 DAYS SHOULD BE DEDUCTED ACCORDINGLY ON MY MONTHLY BILL...


136 P DE LA CRUZ SAN BARTOLOME NOVALICHES QUEZON CITY

09392857678
Thanks

Mam/sir

2 months ang 15 days n poh aq nag hihintay n makabitan nang internet nang converge aug p kami nag bayad nang 1500 bakit hanggang ngaun wla p ring napunta n magkakabit pero yung iba nauna p kami nakabitan n cla unfair nmn yun sana nmn bigyan panasin

MAY I PLEASE REFUND THE PAYMENT MADE FOR THE INSTALLATION OF MY INTERNET PLAN WHICH I APPLIED AND PAID LAST JULY.

ATTACHED BELOW IS MY EMAIL SENT TO YOUT MESSENGER ACCOUNT.

A REPRESENTATIVE FROM YOUR OFFICE CALLED ME AND IMFORMED ME OF SUPPOSEDLY SCHEDULE OF INSTALLATION. HOWEVER IT DID NOT MATERIALIZE AND DECIDED TO CANCEL DUE TO LONG WAIT.

(message July 27, proposed installatiom Aug 15 to 19, did not materialize. Applied July 8 and Paid July 11)

Good day!

May I please follow up the schedule of installation for our internet connection. To be honest, we are very dissapointed that it was not installed after almost a month from the date of application and payment. Please be considerate that the said internet line we applied for is for our business, thus, it is needless to say that is highly urgent and caused losses on our part. We understand that we are in the situation of pandemic and delays were inevitable. However, could you please find a way to expedite the installation the soonest possible time.

Reference Number : SS-07-122 6488
Account Number : 105060206521
Date of Application: July 8, 2020
Date of Payment : July 11, 2020
Account Name : YP Your Pharmacy

Thank you and looking forward to your immediate attention and action.

In this regard, I am demanding the REFUND soonest. The attached receipt is for reference.

I tried to reach your customer service hotlines but to no avail.

Looking forward to your IMMEDIATE response.


You may send my money back through Gcash or bank deposit.

Thank you.

I am attaching the OR proof of my payment.

Hi,

I have sent my request for site transfer since September 7, 2020 thru email as advised by the representative i talked to their customer service hotline. I included all the details needed for my request however, up until now my request is still pending and no action has been made. It is very frustrating that it's almost 2 months but i can't get a clear answer why they can't accommodate my request. I just wish to transfer our wifi modem from 3rd floor to the 6th floor of the same address. It is very inconvenient for me and my husband who is working from home together with our son who's also having online classes with our current internet connection. I am hoping that you can grant my request the soonest.

Here are the details for reference.
Job order #0000655858
Ticket# 003631748

Thank you.

On July 27, i paid an amount 1500 , on aug 7, 2020 an converge representative went to our area to check the availability for the internet. But he say that my area is difficult to install the internet or should i say not available in my area?. So i decided to cancel my application but the converge is very poor in service, they not respond to our complain, Sept.5,2020 i call them, and follow up may refund they told me that ineed first to cancel my application before the refund, but ihave many email about my cancellation ., and i call again on Oct13 to follow up again, they need my requirements to cancel my application, but i already give in Email , they say i need to wait the text from LBC but till now No text, and update, and also my status is still "NO POLE ATTACHMENT" ITS HOLD ..., please help us to solve this problem

Already paid for the application of fiberx named to my wife.but still no update or any notice. Upon checking my application online, the system says that still waiting for payment. How long will it takes to install my application?! They must notify the applicant whether sms, email etc. 12days of waiting without any info made with their part.