Converge ICT Solutions Inc. Complaints

Converge installers in Dasmarinas Cavite might have accidentally or deliberately cut our PLDT Fibr connection.. Providence avenue, Villa Isabel Village, Burol Main, Dasmarinas, Cavite 4114 @ around 1:30 PM

i send my payment to a wrong account number because last time i recieved my account number it says on last number was 467 but on my real account number it was 647

I WAS GIVEN ONLY 7 DAYS TO SETTLE THE PAYMENT FOR INSTALLATION. THEN I WAITED FOR 3 MONTHS FOR IT TO INSTALL. WHEN TECHNICIAN CAME, I WAS ADVISE THAT IT IS IMPOSSIBLE TO INSTALL BECAUSE OF "FULL NAP". TECHNICIAN GAVE ME A FORM THAT WILL SERVE AS THEIR RECORD FOR REFUND. THAT WAS 3 MONTHS AGO AND NOTHING HAPPENED. I CHECK ONLINE HOW TO PROCESS IT BUT NO INFORMATION GIVEN. WEBSITE ALWAYS "ERROR SERVER". WHAT NOW? HOW CAN I GET MY 4000 BACK???
I SENT MESSAGES ON TWITTER, FACEBOOK BUT NO REPLY!!!

Hi , i would like to complain the slow service of my site transfer because i had emailed customer care of converge since 11/05/2020 regarding on site transfer and i had submitted all of the documents that i have. I'm working from home right now and we had already transferred site and as of today , 11/24/2020 , to response coming from their team and i had called multiple times and they had avoided my call. i want to resolve this issue because we dont have any source of internet in our new site.

This complaint isn't new. A lot of customers are complaining about their services. No action is being taken by this company! Your basically getting money from us and not giving us what services we paid for in the first place! Is that fair?!! Very poor service!!!! The Philippines' government is total bull shit and now your adding your company as one

I already paid the installment fee to converge yet, the installer does not install because there is no near nap box in our area. Actually I dont want to refund the money anymore but of course I'm expecting to install the fiber internet as soon as they can because I need an internet and I am a student and using internet for online class. Please make an immediate action. I don't want to wait too long anymore

No power modem started 15 Nov. i receive a tivket number. we cannot reach their hotline. until now nobody from converge.

We noticed that there's an uptick in slowness in our area. May we know the reason and the estimated time for resolving this? Our payments are being put in vain and we are not getting the quality service we deserve

I applied for connection last month October 14. But I was advised that converge doesnt have connection on my area. So I opted for refund. Its been more than a month now and I spoke with 3 or more people telling me that the refund has been requested. Php4,000 shouldnt be a big money for converge, so why hold it? Why require an initial payment if you know that some areas cannot have your services?

2 weeks of no internet connection due to LOS red light or blinking light, no response through email.

Converge contractor installed my converge modem/router this past October 27. but that day it happened that there's no power/current due to power interruption of CASURECO. aside of that the installer installed the modem to my house. because of no power, I've no internet since October 27. Then the installer told me that call him on his cellphone number if the power supply came back on the next day. but I'd already call him a several times and didn't answering my phone call. I already pay my initial cash out since October 24, so please converge have some action on this be considerate. I need the internet immediately for my homebased and for my children online class. thank you!

I talked to a rep on 11/21/2020 est time 4:55PM. It was a billing concern and she cannot answer any of the questions I asked her. I want the call recording to be pulled up and I want this agent out. If she have the audacity to disconnect a call, I guess she is not fitted to work for your company. Why hire someone to assist a customer if they're not willing to help? This was the first time I contacted Converge and so far it is a bad experience.

Nag hintay ka ng matagal sa installation tapos after makabitan di padin inactivate service more than 24 hours na. Sinabi nung nagkabit 24 hours maximum gang ngayon wala. Tumawag kami ng ilang beses. Dami na namin ticket pag chineck namin status walang progress pati mga agent nila puro sinungaling. Nangangako ng oras na hindi naman mangyayari. Work from home kami, 2 kami walang trabaho kakahintay sa inyo. Pag naman icacancel pag babayarin nyo ng fee sa pag cancel ng contract. Activate nyo naman service namin. ASAP.

There is No installation happened due to wrong mapping in my location for the last 3mons. I decided to come up with refund but its been over a month now refund is in vain.

Our internet was not working since the 11th of November. I opted to wait for a day after the typhoon for it could possibly be just a short outage and the internet will come back again. My neighbor who is also a Converge User doesn't have any issue with their internet, So I called their hotline number which took me 1hr of waiting time to be able to speak to their tech support. However, every day I called their Tech Support they kept of spitting promises that never happened. I was told that they have a 28 to 48 hrs TAT, but it has been 8 days without any Internet. I am working from home and my work is already affected because of their failed service. TAT is not being met. I spoke with a tech support named Kurt who said will raise the ticket and he did, in good faith I trusted that they handled my complaint well, it took me another 2 days of waiting. Again, I called on 16th November and spoke with Manuel and was informed that Kurt failed to send it to their support team, he kept on promising to have this expedited and kept on telling me of their 24 to 48 hrs of TAT and then he said he will call me back at around 10 am to provide and update, but never received any call back. The next day I called again 17th November I spoke to Romeo who let me speak to his Supervisor Aaron who kept on spitting promises that he could never keep. He promised to have this expedited as usual as how the other Tech Support kept on promising. As usual nothing happens. Then yesterday, 18th November I called again to follow up with my ticket and spoke with Ivy who she said she was a Tech Support, she put me on hold for 5 minutes on a dead air, I thought I was cut off, she came back and told me, that they are having system issue and even told me this " Ma'am even us we do not have an internet" that what she said per word. What the heck! you are an internet provided and you do not have any internet, by saying that to me do you expect me to be calm. I have deadlines at work that need to be met! but this unprofessional way of handling customer is beyond comprehension! she then told me, that she will call me after an hour and that didn't happen.

Days pass and no response from them so I decided to follow up (still no response), I even message their messenger account to check on my ticket but after providing our converge account I never got a response either. Yesterday (November 17th) (Converge ICT) declared an outage and that it would affect a lot of consumers, but they posted a message saying the issue was resolved, but until now my internet connection is still not working it's still blinking that stupid red.

It has been a frustrating 9 days and counting and now I have received a billing statement for the billing period of November 1 - November 31, do you expect me to pay a service that never happened! I didn't even have an inkling of internet connection.

Our wifi was not working since the 10th of November. We opted to wait until it worked again for it could possibly be just a short outage. Novembery 11th when the typhoon hit and we lost electricity on the 12th around morning so we understood the situation since it was unprecedented. Electricity came back but not our internet connection so I filed a complaint to their technical support which they acknowledged. Days pass and no response from them so I decided to follow up (still no response), opted to message them on their twitter account but after providing our converge account I never got a response either. Yesterday (November 17th) they (Converge ICT) declared an outage and that it would affect a lot of consumers, to which again, I understood but they posted a message saying the issue was resolved but until now our internet connection is still not working. So i went to follow up and still got no response from either e-mail, twitter or facebook messenger. It has been a frustrating week and I would be more understanding if they generated some sort of response to any of my queries.

I would like to file a formal complaint to Converge ICT Solutions Inc.for their poor service and request for rebate For no internet connection for the past few days.Badly needed the internet connection for my work and online class of my sister,


Problem : LOS Blinking Red No internet connection since November 12, 2020

They are the worse internet provider!!! We've been calling since last week to request transfer of our internet, but their agant just keep telling us they will send an email for the job order. All the requirents have been sent and we even paid the fransfer fee 2,500 in advance! Your agent always says they will sent an email within 24hrs or 24-48hrs and agent Kath even said she will send the job order at 6pm sharp that day. We keep waiting but nothing happens. Don't you know how inconvenient it is for your costumer? Especially now we have work from home. For pits sake if you can't done your job properly why don't you increase your manpower? Your agent always give lame excuses that they already made a letter and was submitted to the concern team. If you do so, what happened to that letter? We encountered like 4 agents on the phone and said the same thing over and over again. Please make sure to do your job because we're also doing our job as costumers. We never missed any payment monthly and sometimes we pay in advance!!! I'll give you 2 days to transfer that internet, we've been waiting for some time now. If you can't do it, I'm so done with you!!! I'll make sure to request for a refund. But judging by the complaints of other customers, I guess there will be no refund

I am complaining about the incompetency of your customer service staff in their knowledge of your processes, specifically the list of requirements for change of ownership.

I had requested for the said service, and have complied with the requirements but those 2 times, I was given an incomplete set of requirements. Today I received another email, stating that my submissions were incomplete and was sent another to fill out. This will be our 3rd submission.

This is an inconvenience because the person I am transferring this account to cannot claim reimbursement from his company for his payments because it has still not been transferred to his name, and because I have spent so many hours calling your hotline, accomplishing your requirements, writing follow up emails, and now this letter of complaint.

I hope to get at least an acknowledgement and explanation for this.

We got our internet installed after more than a month. It was August 3 since they came in our house. Eversince that day we never ever had even 1gb of the data being used. Not even 1mb for pete's sake. We go to your address made us paid another 4k for the service you provided kuno that we never experienced even once. It was for the past 3 months. We paid it just to reconnect but to no avail. Still no internet connection. What kind of service do you have? Worst ever internet provider!