Converge ICT Solutions Inc. Complaints

Please po refund nyo nalang pera ako kasi ang hirap nyo kausap. 1month na wala pa internet namin para sana dadag connection lang namin kasi di kaya ng connevtion lang ang trabaho namin sa bahay..
Tatlo kami CSR kaya need namin hight connection or more connection ng internet.

Pero bakit ganito subrang tagal na pero wala parin nag install.. bayad na kami pero wala parin balita kahit agent nyo di nag update.
Call ako sa agent kahit sa office nyo walang nasagot.
Bastos kayo sa kliyente nyo.
Very very bad service.

1 week nyo naging buwan..



Accnt name:ANDREW ANDALUZ
Reference number SS-09-1539902
Accnt numbr:AC# 0020231011210

Nag pa g cash ng 800 sabi huhugutin ang application nmin para makabitan kami agad pero ilang araw wla ng response scammer dpat jan tinatanggal

I would like to follow up my application,August 23 I paid the initial deposit. No emails, no replies. I'm just tired to complain in your office. I'm tired of waiting. Please converge do your job. We students, we just need it to our online class. Its been a month. I always follow up through emails, click2call, and in your office. If matatagalan irerefund nalang po.


Job Order Number: 70391- FOR FOLLOW UP INSTALLATION - PLEASE MA'AM/SIR, WE NEED IT.


Reference Number: SS-08-1480126


Email: gabriela***@gmail.com


Account Name: Gabriel, Angelica


Account Number: 1050602082255


Mobile Number: 09955090914


Address: #95 Toclong II-A Imus Cavite


Subscription Plan: 25mbps

Click 2 Call took a long time to answer my inquiry. Installation process takes 1-4 months. This is bad. Customer service doesn't respond also. Can you please pay attention to our complaints? I no longer want your service. Refund my money now. Process it ASAP, thank you.

Folks, Could you please advise on how can we get our refund for not proceeding the installation of Internet.

Please! This is just a warning. Don't push us to file a case against your company.

Ask ko lng kailan nyo kakabitan...nagpreschedule ako NG Sept.12 pumayag kayo pero until now wLa p rin pumupunta...may kinabitan na dito bakit ung sakin Hindi nyo maisali...Kung Alam ko lang na ganito dapat Hindi kayo pumayag.pls.paki actionan nman kc need NG anak ko Ang net.hindi kayo makontak....Anong klase may serbisyo kayo?

My mom applied online and her application was approved. She was asked to pay the application fee of 4000. After paying, the technician arrived the next day to install her internet but the technician found out that there are available slots or ports in her area. Why does converge present a false belief on applicants that after paying everything is going to ok. They should have inspected first the area of the applicant to see if there are still ports or slots available before collecting any fees. Now the problem for applicants is refunding the fee that they have paid which not a small amount. And I have reading rants from other applicants that it is very hard to refund. I hope that this problem will be address by converge asap.

More than 1 month na nagbayad, pangako ng pangako na may pupunta na, kahit anino ng Converge, walang nagpapalita. Napakahirap pang tumawag sa customer service nyo, makaconnect ka nga, wala namang action.

I just want to refund our installation fee, because your agent said that it's impossible to install converge in our area. I already paid for installion.

I NEED MY CABLE RECONNECTED AS SOON AS POSSIBLE!
Account Number : 0020380183786
Converge Ticket Number or SRN : 003 - 313 - 099
I need THIS TO BE FIX BECAUSE MY SON IS HAVING HIS ONLINE CLASSES!!!!!!

First of all, I called on September 21 at around 8 a.m. and told the agent my problem. After saying that I need to restart the modem and he will get back to me at the time said which is 10 a.m., they did not call me back! Second, I called againt at September 22 at around 11:30 a.m. and waited for 1hour and 30 mins, imagine the time wasted just to get to talk to a customer agent. After around 1 hour and 30 mins, I was talking to the agent about my new problem which was that my cable was cut and he put me on hold for 5-10 mins which was dropped and redirected to a survey about their customer service. What a big fat waste of time. I called for the second time, wait time was now about 15-20 mins, and was answered by an agent and as soon as I was telling my problem, he dropped my call! I now called for a third time which was about 30 - 45 mins and told the agent that I wanted to speak to person whose position is much higher than him. He denied me this request and want to know my problem and for the duration of the 4 hours calling converge all I got was a service reference number or ticket number to reconnect my cut cable. WASTED 4 HOURS just to get a TICKET NUMBER!!!!!! POOR SERVICE! BAD AGENT ATTITUDE!!!!!!

2months na simula nung nagbayad ako sa converge pero hanggang ngayon hindi paren kame nakakabitan ng internet.
Sobrang crappy pa mg customer service nyo. Nanghhingi ako ng supervisor pero ang ginawa pinatayan ako ng telepono. Sobrang bastos! Lagi nyo dinidisconnect tawag ko! Ni minsan wala nag follow up saken. Pag pera tanggap agad kayo pero pag service nyo na ang kailangan wala kayo maiprovide! Sayang lang pera ko sa inyo!

Sir/Madam,

With due respect, I am writing this letter to inform you that I have been emailing your ICT and customer services to make a follow up about my installation schedule payment has been made last July 16, 2020 and until now I have never heard any follow up about your promised services. Upon checking my status it was "on hold" instead of waiting for your services which I badly needed for my work, I would like to request a for refund. Thank you and hope for your quick response

SS-06-1143590

Please reconnect may net
0020230741693
I paid it all
I am asking your company to do action this matter
I am hoping you would reconnect our site so that we can reach out students through your converge internet. I am glad if you will reconnect as soon as possible sir. Thank you so much for your understanding..once again I am expecting by tomorrow we will have an internet.. God bless your company.

Your company sucks.Its been 3 months since I've paid but still no Installation. Please I need my money back. I will be looking for another internet provider.

Waiting for installation it is already 1 month and still waiting if no answer from your office i like to refund my payment.

Ive been waiting for months for my converge intwrnet up untill now there no internet installed in my end and there a lot of people posting delays on installation and i badlynneeded the service for my job

I would like to know if you're still going to refund my money or not? You guys asking for installation payment within 7 days but when it comes to refund, sick horses are faster than you. I want my refund ASAP!

Sinabi ng installer na maactivate ung internet for 2-3 days pero nkalagay na dun sa form n binigay samen (ok ung testing ng internet) and nanghinge pa ng additional fee para daw sa pagkabit at paginstall nila kht dpat ksama na s unang binayaran un pero nagbayad pa din kame .. pero almost 1 week na wala pa ding internet and hndi na nagfofollow up ung agent and installer regarding sa issues and prang nanghihinge ng additional fee pra daw mapabilis ung activation. sana mabigyan ng attention ung concern ko.. thank you.

I just want to complain about the installation date of the converge internet. It was almost 1 and a half month since we apply then suppose to be september 14 is the installation date but no one calls and update us. There is no assurance about the date of the installation. Pls. Consider about our complain. Because the online class is on going and we need the internet. Thank you