MLhuillier Pawnshop - Mexico, Pampanga (Mexico Branch) Complaints

I have been turned away twice once at 16:44 and once at 16:30. Their closing as listed on site and at their location says 17:00. If a person works a day job usually they can only visit the branch before it closes or not at all. But the staff is in the branch and the sign at the door still said open. It is highly annoying to go out of your way only to be told they are already closed 30 minutes before the time that they were supposed to close. I only needed to pick up my Lazada packages which is a simple matter of putting an OTP into their site and releasing the package, it does not take a lot of time. They should change the sign to 16:30 instead.

I paid for my housing loan pag ibig with housing loan account number316304070271 but unfortunately they send my payment to pag ibig members contribution.and still my payment has not posted and with already additional penalties in my housing loan account number.

He was very rude and insulted me.It was humiliating but I need to raise my complaint.I mistakenly gave a wrong receipt pawned item. I was very disappointed. I try to explain my side if they could give considerations to void transactions but this Eduardo Y Garcia Jr called me in insulted me do you want my staff to pay this. He continue to talk with a loud voice with no mask and continue to insulting me. I try to explain my side but he keeps on arguing. As a valued customer, you can talk in a good manner and respect the customer as human. I will never ever go back on that branch. Its a nightmare and humiliating.

gusto ko i claim pinadala sakin from pangasinan ng tita ko. unfortunately secondary lang id meron ako kasi nawala ung isa kong wallet and andun mga ids ko. then yung lalaking teller sa blumentritt napakabastos sumagot.
so i asked bakit ganun eh nakalagay sa website nyou na pwedeng philhealth ids or private company id. which is meron akong dala.
then sabi nya in a rude and sarcastic way "maam kung kumuha kana agad ngayon kesa mag iingay ka jan" imagine???? hindi ganun kadaling kumuha ng id. plus un lang ang off kong araw so nag init tenga ko sa sinabi nya as if di sya fronliner sumagot. madami pa sya sinabing pabalang na sagot. wala ba kayong training? or ayaw nya lang sa trabaho nya. teller din ako kaya alam ko na may iba pang options. hindi yung aayawan mo agad yung client plus hearing the situation. kasi badly needed ko ang cash and hindi na mapapabago ung name ng nagpadala kasi lockdown. sinabi ko din un sa kanya. so pumunta ako sa ibang branch (herbosa branch ata) then ung teller dun binigya nya lang ako ng card nyo kasi secondaryang ung id ko. see??? so my option naman pala. nakakasira ng araw yung ganun at nakakasira ng company name. and by the way di lang sya sakinganun sumagot. pati sa mga sumunod pang client ksi nag stay ako sa branch nyo that time. feeling ko sya na may problema. di nya deserve ung pwestong yun. mas madaming nangangailangan ng trabaho at mas deserving pa kesa sa kanya. i hope na di nyo itotolerate yung ganyan kabastos na empleyado nyo at frontliner pa mandin. hindi ganun sumagot sa client no matter what the situation is. he deserves punishment. and by the way that day trinay ko na tumawag sa call center nyo pro mali ung number. ayoko lang kasi ng ganun kabastos na tao.

Why dont you explain to the customer if the remittance has issues. Kung kayo kaya palipat lipat sa ibat ibang money remittance sender,anong mararamdaman nio. Mahirap bang iexplain sa receiver na may mali sa remittance. I hope m lhuillier company do something about this. That branch of yours really have issues.

My mother always collect at mlhullier bulacao every month for the remittance. But on this occasion there’s something wrong with world remit. My mother end up going to the branch 4times. But the teller is not helpful at all. I think since my mother been there’s for more than once, the teller is giving her cold shoulder not even explaining what’s wrong. But my mother went to other branch and they explain that there’s world remit is experiencing technical error. I don’t think he should be in a customer service because he doesn’t have one. My mother don’t want to complain but I’m not gonna allow anyone treat my mother like that. It’s awful

napakabagal sistema, need na po namin ng pera ..napakabúlok ñg sistema need na po namen nung ayuda. paki bigay na po!!!!!!!

paki ayos namannpo yung sistema sa pag claim ng sbws..ang dami bg napeperwisyo,dapatbhindi kayo ang tumanggap bg responsibilidad na yan..ang aga nag txt sakin ng SSS, pag dating senyo napakatagal makuha!!!! bwiset!!!

I transfer money thru ecebuana apps. dated april 7, 2020 around 12 midnight but when I transfer it and proceed my transaction my lumabas sa screen na "can't proceed your transaction try again later" I try it 4x then my lumabas ult sa screen na "check your history" so I check it my balance nakita ko na lang nabawasan na yung balance ko. Nabawas na pala yung amount ng pinadala ko at yung service fee nag aantay ako ng reference no. pero wala ako natanggap so hanggang ngaun di prn nakukuha ang pera na pinadala ko kasi wala ako mbigay na control no. sa taong pinadalan ko. Please I need it as soon as possible. Please notice my complain its almost 1 week still I can't get the response from the cebuana team.

I just want to report somebody in cebuana miagao branch. Mali yung item na binigay "gawad" sa amin tila binuksan at maraming staple sa plastic. Until now di sila pwedingbkausapin. Who is the right person to talk? Regarding this issue

My expecting amount to received is 4,140.

I was received only 4,015..

Why? I paid my charge in qatar. So that i received same full amount 4,140ph.

Its like i pay again another charge here in Phil

Please i need your explanation about this.because other remittance center is not like this.

I ask the teller to cancel my transaction ,and i will try other remittance but she cannot cancel because it on processing after he enter my control number
.
Please fix this issue.

I am a regular customer in ML ever since but this branch is so unsatisfying.This happens on 11/08/19 12:56pm This branch in lahug or ML Lahug 1(gorordo ave., lahug cebu city) has the worst customer service ever. it was not just once but many times and I let it pass but today is exceptional. I went to get money with my Phil health ID (since I didn't know it was a secondary for ML). I originally used my passport for transactions but it expired last 2 days ago so I then used my Phil health. the girl with the red uniform asked me if i have another ID such as NBI clearance but the guy WITH GRAY UNIFORM then YELL at me saying HE TOLD ME LAST WEEK TO BRING NBI CLEARANCE WITH ME!!!? he continued yelling and accusing me instead of calmly advise me to bring a primary ID. this is so unacceptable. is this how describe customer service? IS THIS HOW YOU TRAIN PEOPLE? if then, I will never use ML again. I am hoping for a response to this.thank you.

Masungit yung isang staff they don't even greet their customers tapos magsusungit pa. Whats very disappointing pa is nung nareceive ko na yung pera ko kse pinatong lng at tumalikod na. Tama ba yun?kakaiba! Sa inis ko ako nlng ng thank you sa kanya kahit ang bastos ng ugali nya. Kung pwede lng sa ibang remittance center gawin yung transaction mas pipiliin ko sa iba nlang kesa ma experience KO ulit ang kabastusan ng staff na ito.

Everytime na pumupunta ako for money remittance laging offline kundi offline walang pera. 7x ako pumunta ganon narinig ko guard. Well kung ganon lang din magsara na kayo