MLhuillier Pawnshop - Mexico, Pampanga (Mexico Branch) Complaints

Philippines - #14 1st Poblacion Mexico Pampanga Mexico, Pampanga
1-800-1-0572-3252

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Consumer Complaints ( 8 )

SENDER
riciane balara
napakabagal sistema, need na po namin ng pera ..napakabĂșlok ñg sistema need na po namen nung ayuda. paki bigay na po!!!!!!!
Comment
COMPLAINT #3106 - Other Issues
SENDER
riciane balara
paki ayos namannpo yung sistema sa pag claim ng sbws..ang dami bg napeperwisyo,dapatbhindi kayo ang tumanggap bg responsibilidad na yan..ang aga nag txt sakin ng SSS, pag dating senyo napakatagal makuha!!!! bwiset!!!
Reply by Nerio solis on 18 May, 2020
Ako po si nerio Lamar Solis NG tatrabaho s alternative power solutions inc.ay NG tatanong bkit?ala PO aqo s nabigyan s sbws KC raw po eh system generated daw PO Yun at bago lng daw PO aqo aqo eh nagsimula magtrbaho NG buwan NG febrero taong 2020 po slmat po.at Sana po eh magkaroon din aqo KC po mayhulog n rin nmn aqo khit papaano s sss
Comment
COMPLAINT #3093 - Service Issues
SENDER
Mariz Padua
I transfer money thru ecebuana apps. dated april 7, 2020 around 12 midnight but when I transfer it and proceed my transaction my lumabas sa screen na "can't proceed your transaction try again later" I try it 4x then my lumabas ult sa screen na "check your history" so I check it my balance nakita ko na lang nabawasan na yung balance ko. Nabawas na pala yung amount ng pinadala ko at yung service fee nag aantay ako ng reference no. pero wala ako natanggap so hanggang ngaun di prn nakukuha ang pera na pinadala ko kasi wala ako mbigay na control no. sa taong pinadalan ko. Please I need it as soon as possible. Please notice my complain its almost 1 week still I can't get the response from the cebuana team.
Service Issues Photo

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COMPLAINT #2913 - Service Issues
SENDER
Ron mian
I just want to report somebody in cebuana miagao branch. Mali yung item na binigay "gawad" sa amin tila binuksan at maraming staple sa plastic. Until now di sila pwedingbkausapin. Who is the right person to talk? Regarding this issue
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COMPLAINT #2567 - Product Issues
SENDER
Julius ceasar
My expecting amount to received is 4,140.

I was received only 4,015..

Why? I paid my charge in qatar. So that i received same full amount 4,140ph.

Its like i pay again another charge here in Phil

Please i need your explanation about this.because other remittance center is not like this.

I ask the teller to cancel my transaction ,and i will try other remittance but she cannot cancel because it on processing after he enter my control number
.
Please fix this issue.
Billing or Collection Issues Photo

Comment
COMPLAINT #2278 - Billing or Collection Issues
SENDER
Devie Jane Ringia
I am a regular customer in ML ever since but this branch is so unsatisfying.This happens on 11/08/19 12:56pm This branch in lahug or ML Lahug 1(gorordo ave., lahug cebu city) has the worst customer service ever. it was not just once but many times and I let it pass but today is exceptional. I went to get money with my Phil health ID (since I didn't know it was a secondary for ML). I originally used my passport for transactions but it expired last 2 days ago so I then used my Phil health. the girl with the red uniform asked me if i have another ID such as NBI clearance but the guy WITH GRAY UNIFORM then YELL at me saying HE TOLD ME LAST WEEK TO BRING NBI CLEARANCE WITH ME!!!? he continued yelling and accusing me instead of calmly advise me to bring a primary ID. this is so unacceptable. is this how describe customer service? IS THIS HOW YOU TRAIN PEOPLE? if then, I will never use ML again. I am hoping for a response to this.thank you.
Comment
COMPLAINT #2016 - Service Issues
SENDER
Rachel Ruth Deatras
Masungit yung isang staff they don't even greet their customers tapos magsusungit pa. Whats very disappointing pa is nung nareceive ko na yung pera ko kse pinatong lng at tumalikod na. Tama ba yun?kakaiba! Sa inis ko ako nlng ng thank you sa kanya kahit ang bastos ng ugali nya. Kung pwede lng sa ibang remittance center gawin yung transaction mas pipiliin ko sa iba nlang kesa ma experience KO ulit ang kabastusan ng staff na ito.
Reply by Alpha may tabilon on 10 April, 2020
Nagredeem aq nun isinanla ko s nito april 8 2020 tinanong ko yun staff nila kung my dagdag b n penalty at interest yun sinanla ko kz
April 3 dapat ang pgbabayad ng interest dapat 24480 lng xia pero dahil daw lumampas ng 5 days naging 25480 sb nila kz daw lumagpas n yun araw so sb ko s staff bat ganon akala ko my waived yu kz nga ecq ang quezon sb nila eh kz po lagi nmn kmi ng ooperate at yun totaly affected lng daw ang my waived or ndi mgbbyad ng interest ano po b pwede ko gawain dto.
Comment
COMPLAINT #1727 - Customer Service Issues
SENDER
Sha
Everytime na pumupunta ako for money remittance laging offline kundi offline walang pera. 7x ako pumunta ganon narinig ko guard. Well kung ganon lang din magsara na kayo
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COMPLAINT #1707 - Other Issues