Converge ICT Solutions Inc. Complaints

Internet was down since 1:00am today in the middle of my wife’s on-line class at Harvard Business School. Can you please attend immediately, since we have encountered the same problem with Sky Cable and hoping that this will not occur with you. In addition, we have observed that from midnight, we either don’t have internet connection or very low and intermittent connection. Can you make the necessary billing adjustment by not charging us the monthly fee? Your landline cannot be contacted, why? Can you not attend to all the complaints?

I WANT A REFUND DUE TO YOUR BAD SERVICES. I DONT LIKE TO BE PART OF YOUR VERY RELIABLE AND VERY ACCOMODATING AGENTS. I KNOW THIS SITUATION IS VERY HARD, BUT HAVE YOU ALSO CHECK YOUR SERVICES IS GOOD? DO YOU REALLY MIND THAT LOTS OF PEOPLE WHO ARE APPLYING THIS ONLINE TO HAVE AN INTERNET?. I KNOW YOU ONLY WANTS MONEY TO SCAM THE PEOPLE THAT EAGER TO HAVE AN INTERNET. PLEASE BE COOPERATE THIS TIME.

Hindi pa din kami makakabitan 4 months na sabi nyo madlai lang makabitan bayad na kami lahat lahat hindi pa kami nakakabitan

Its been 3-4 months ago when i applied on you ict converge
Until now no one arrive here to install my service last month some one called me from your end they said they are going to install my net its been 1month ago unti now no one come here that would be harrasment on my end im so disappointed with you it sucks im paid for that last july 15 of 2020 until now its installation que Hi! Your application #SS-06-1084955 is currently queued for installation. Some one called me to intall it when by the end of the year

After more than a month of waiting...dumating na Yung installer. Masaya na Sana kaso

I APPLIED TRHU AGAIN LASY JUNE 11 AND PAID LAST JULY 13. UNTIL NOW IM WAITING FOR THE SHITTY INSTALLATION!!! 3 OF MY NEIGHBORS GOT THEIR INSTALLATION YESTERDAY AND THEY APPLIED IT JUST LAST MONTH!!! IM REALLY STRESSING ABOUT THIS CONVERGE INSTALLATION!!! THE AGENT THAT I DEALT WITH IS SO RUDE TELLING ME THAT SHE GOT NOTHING ABOUT MY APPLICATION AND DONT CARE TO FOLLOW UP!! THIS IS THE WORST SERVICE EVER I ENCOUNTERED IN MY ENTIRE LIFE!!! GIVING ME NIGHTMARES WHEN I THOUGHT OF THIS SHIT!!! I WANT TO REFUND MY PAYMENT BUT I DONT KNOW WHOM TO TALK TO0. IT LOOKS LIKE IM DEALING WITH GHOST COMPANY HERE ??? NO ONE TO TALK TOO????
AccounT # 0020230843037
Job order FOL 078029

Una sa lahat since August 25,2020 line was disconnected and I know the fact na my lapses sa part q dahil d aq nakabayad dhil nawalan aq ng work my pandemic kc at d q gusto mawalan ng trabaho pero nghanap aq at natanggap nito august ngmesage aq sa inyo na mgbabayad aq sa 1st week ng sept dahil ang sahod q darating nmn pero wala kayo consideration pinutol nyo pa rin so nghanap aq ng pambayad para mabayaran kayo dahil need q sa work ung internet at anak q kso wala tumawag aq at pinangakuan aq na w/in 24 hours macoconect na at nangako c ms. OYEN na tatawagan aq for update pero wala aq natanggap so tumawag aq nakausap q nmn ung John at sabi 24-48hours marereconect at tatawag ulit so nghantay nmn aq wala pa rin sobra katangahan na niniwala my maayos sa problema q so ngmesage aq sa email follow up at ngcomplain na pero wala pa rin until now so ayun para wala kayo pakialam sa customer nyo sabgay ganun tlga pag lumalaki ang companya wala na kayo pakialam sabi pa nga ng isa sa installer nyo na madali lng ioon ung Connection button lng yan pero tamad kayo lahat kahit ung customer support nyo wala kayo pakialam sa consumer nyo d kc ata kayo nakaranas ng problema dahil pandemic sana my pumansin nmn at lagay nyo ang sarili nyo sa katayuan nmin mukha kami mga TANGA diba.

Slow net......................................................... ... .... .... ........................................................................

1month of waiting but no response from converge.. no customers service for applying for refund.. work from home panaman aq so i really need internet connection...

Its been 1 week since without internet connection and some of your client tell us that it only takes 3hrs and what now? 1 week and you do nothing about it.....the only thing you do is to activate the wifi...You only respond in famous artist like liza how about us normal citizen?
(mahina sa english)

i need you to activate the wifi connection i will tell you if you sent an email to me lance.m***@gmail.com
(1 week na wala parin)

We've been waiting for our installation for over a month now and we are calling your customer service every other day! We are also contacting the agent that we talked to to process the application but of course we know that they are only agents just like us working in this house and can't do anything for the installation but to follow up. To be honest, we are very tired and frustrated to wait and call and just tell us that they will follow up our request, this is very unprofessional work of your company! Imagine the struggle that we are having to work from home and it also affects the studies of the children here. If you are not going to fix this within this WEEK! I am sending this complaint to the Better Business Bureau (BBB), I will contact the Federal Trade Commission (FTC) and I will forward this email to the Department of Trade and Industry (DTI). It's funny how you messaged directly to "Ms. Liza Soberano", and processed the installation of our neighbor who's a "Teacher" and just took 2 weeks, obviously this is about connections and all. 

Sonce July 28- September I am waiting for the installation of my Converge internet connection. Here are the dates:

June 28, 2020: Application date

July 28, 2020: Payment receipt acknowledged

Your payment dated 28th July 2020 04:51 AM of PHP 4,000.00 via PAYNAMICS for account# 0020230854789 has been received by CONVERGE ICT SOLUTIONS, INC with reference no #2020-07-28-2285626

August 7, 14, 21, and 28, 2020 Text Messages

Hi! Your application #SS-06-1120244 is currently queued for installation.A Converge rep will call to update on the proposed installation date. We sincerely apologize for the delay brought about by impaired mobility due to the quarantine situation imposed. Thanks for your patience and understanding


Today is already September 8, 2020 and
I am still patiently waiting but getting really FRUSTRATED!

How can CONVERGE delay tge installation for more than a month while in theur ads it us said only 10 days?

We paid already to get service but until now we don't have update. We decided not continue and just wanted to get a refund since my relatives told me that service is bad and so do customer service. I experience bad customer service been waiting for update or response for 3 weeks no once seems to care. We juat like to get a refund. Seriously thinking to take legal actions and would post this as well to social media to encourage people to file complaint as well if this is not resolve. It's so frustrating.

After promising an improved response time, nothing seems to have changed. We lodge for an assistance request as we have an outage since last week and the auto response is quick to acknowledge my email and says that CS will reach out shortly. So much of "shortly". Can you define what this means to manage the expectations of your subscribers? It's been 5 days ever since and 2 email follow up emails and no response still.

The installation process took so long, no schedule, no customer representatives active to answer some concerns, hard to reach (not reachable at all) contact number. But when it comes to payment they can easily get the payment. I hope that this service provider should face some consequences.

Sonce July 28- September I am waiting for the installation of my Converge internet connection. Here are the dates:

June 28, 2020: Application date

July 28, 2020: Payment receipt acknowledged

Your payment dated 28th July 2020 04:51 AM of PHP 4,000.00 via PAYNAMICS for account# 0020230854789 has been received by CONVERGE ICT SOLUTIONS, INC with reference no #2020-07-28-2285626

August 7, 14, 21, and 28, 2020 Text Messages

Hi! Your application #SS-06-1120244 is currently queued for installation.A Converge rep will call to update on the proposed installation date. We sincerely apologize for the delay brought about by impaired mobility due to the quarantine situation imposed. Thanks for your patience and understanding


Today is already September 8, 2020 and
I am still patiently waiting but getting really FRUSTRATED!

How can CONVERGE delay tge installation for more than a month while in theur ads it us said only 10 days?

We have/and are religiously paying for 25mbps to this a-hole of a company, but gets aliw connection everyday sry

This is the worst service I have encountered. After paying, they will leave you hanging. Until now, our internet haven't installed yet. Do not ask for payment if you can't do what you've promised. Asking for refund is also a pain in the ass.


SS-071-214-940
Blk.50 Lot 13 Maya Maya St. Brgy. Longos Malabon City

DO SOMETHING ON THIS!!! IT SUCKS THAT MY NEIGHBOR WHO APPLIED LAST WEEK GOT THEIR INTERNET INSTALLED. SHITTY CONVERGE!


#RaffyTulfoInAction

It's been 2 weeks since we had a problem with the internet connection even if we payed at the exact due date