Converge ICT Solutions Inc. Complaints

Hi
I just want to complaint about my installation it takes 3 months and still on queue. Every day i keep on follow up regarding this but no one could answer my inquiry

I have reported the issue via ref# CTS-002985121 and no has bothered to provide an update on whats the status of this report be it via the app, facebook, facebook messenger, call or even via email. 6 days of no internet and no updates is an absurd amount of time.

You have my number. you can call me back.

BAKIT BA NPKA TAGAL NYO MAG KABIT HUH?? NPKA tAgal na namin nag aantay!! Nasasayang lang pera kaka load para sa online class!! Nauubusan na din ng slot!!
PAKI AYOS SERBISYO NYO!!
0020230981982 PAKI AYOS NA AGAD!!

I applied to get Fibr internet connection. I received an email that my application is approved and that I can go ahead and pay for it. I applied Plan 2500. Total initial payment required is P5000 as it includes 2500 installation fee. I paid 5K on July 10.
On July 20 I called their CS to follow up. I was told it shows ok the system that I still owe them 2500 but it shouldn't bee the case. I was guaranteed it will be escalated to their support team and should be fixed in 3 business days. Nothing happened.
I called again after two weeks.i was told the same thing. Showing I owe them the money but is a system error and that I shouldn't have the problem. August 31, I received an email asking for my payment. Again saying It still.owe them 2500. Based on how things are explained on the email, I really don't owe them anything anymore and my installation should push through. Today Sep 1 my application was cancelled.
Was just told the application won't push through.
Now I have no internet, no money and my job is out on jeopardy from waiting to get connected.

I received a text message asking me to pay a certain amount last april. I made a payment but I checked that the account number given to me was a different one. So I call in to make a request for a payment reversal and sent an email. I received a call from converge asking me to pay again so I included her in the email thread. It has been months yet there is no response, no update and I kept on getting notifications. Aug 31, we do not have internet connection and when i call the line it says that my accnt is disconnected. So today, i pay 4,875 and my service is still not restored. I don't get the point of sending you an email request and following up on the same issue FOR MONTHS, yet there is no response. It is a neglect in your part and we are suffering from it!!! Do something on this.

I already paid my Internet installation through GCASH last July 10 I want a refund since I received today a cancellation notice in my application.

PLEASE REFUND MY APPLICATION/INSTALLATION PAYMENT THROUGH GCASH ALSO!

Nakakadisappoint kayo. Paasa lang kayo ng matagal. Pakirefund and sagutin nio ung email ko pls. lang.

Bills has been settled, still you cut our connection one week after our payment. It's been a week and no one's answering in your hotlines, nor my emails in customer service. In just a few days, new bill will arrive. I don't want to pay for a bill that we haven't use.

3MONTHS NA NAKAPAG APPLY SA CONVERGE MATAGAL NA DIN AKONG BAYAD WALA PADIN GANG NGAYON! DI MAKAPAG TRABAHO DAHIL WALA PADIN. PAKI KABITAN NA KAMI ETO ACCT NUMBER 0020230858555

June 29 blinking red ang LOS ng modem. using Converge ICT fb messenger and yung troubleshoot app, I raised a ticket, ticket number was 002549014. After few days wala pa din gumawa. I called na sa CSR inabot po ng August 15 yung repair. Naayos naman then August 17, 2 am wala nanaman blinking red nanaman. Nakailang tickets na ako, at calls still wala pa din pong repair team na dumadating. tapos eto dumating nanaman yung bill reminder. Nung first 2 weeks na nawalan nanghingi na ako ng rebate nde pa daw po nagagawa ulet kaya nde pa sila pwede magbigay ng ticket. May nagpunta na pong team that time so dapat po naifile na yung rebate ko for that at panibagong rebate na ulet tong 2 weeks ulet. Homebase po ang work at start na ang classes sa school,kaya kailangan kailangan namin ng maayos na net provider kaya pinili namin magconverge pero very poor naman po ng service.

EUGENE FEL RUBIN ACCOUNT NO: 1060702040034 / SS installation request SS-06-1092113. Payment completed july 18/2020 1500php upfront pymnt , CALAMBA LAGUNA,
* promised instl takes 3-10 udays due to low manpower,

1. pumila na po ako sa converge office in calamba twice , and was told since covid installation will be within 30days from payment date.

2. contacted cus service multiple times, was informed that ticket has been created to expedite installation,

3. email sent - no response.

if hindi mainstall dapat di kayo naningil ng upfront payment, i am counting on the days na nasayang and weeks na tagged ako by my company indefinite leave since hindi makapag work from home because of you guys,
please.. kunti namang justification and update, you’re being inhumane..

may line kayo at poste like literally 10 steps from my home obvious na nklagay converge tapos di parin mainstall? sobra nman po ginawa niyo.

I will be filing formal complain this weekdays with the help of my classmate who is a lawyer specialized in labor. i will see you in court in due time and i’ll make sure you’ll pay me for what i’ve lost..

I need to report my bill on converge ict,my line is cut last june and I requested it for pause coz we transfer the house, when i call the converge I request it to pause coz there is no available line..my bill is still ongoing..i will not pay for it!

I have been chasing them since June via email and through their online portal but installation has not been scheduled yet. They were quick to collect the setup fee but no response when it comes to taking action on my concern. Every week I am receiving a message that I am queued for installation and that someone will call me but I never received any phone call. Is this how you treat new customers? Please look into this asap. Application SS-07-1296775. Acct 1050602071124

I've settled my payment which was overdue so I made sure to make the payment as soon as I can. Yet they haven't return my connection which is badly needed for home schooling and work from as well. I call them everyday yet no one answers. I emailed and message them as well but no action was done. Their customer service really needs improvement.

Delayed installation we apply last May 29,2020 and paid the initial dep.last June 27,2020
Here are the details:
Account name:Marilyn R.Barcelona
Account # 10502050339
Job order#52601
Address:#12 Cabuco St.Ph.2B Molino 5,Bacoor City Cavite.
Cp# 09073961645
Email account: angelobar***@gmail.com
Please make some action for this matter..

We've paid Php 4000 for the fiber 25mbps plan last July 13 but until now they didn't installed it. All their Hotline numbers are hard to reach. In spite of our current situation right now, I follow up several times by taking long queue outside their one manned office in Molino Bacoor and still got one answer "wait for another 2 weeks".
Lastly, I just wonder that there are people who pay late than me but they are still the first to be SERVED.My account number - 1050602061997

Tkt number 002849674..called several times to make sure wifi will be transferred before end of the month. Completed all necessary documents and even paid all balance. But no update nor reply to email. What a shame! Is this really a reliable service???

Im myrna l nario.i paid installation fee amount 1500 for plan 1500 25mbs last aug.07,2020 but up to now no response or call my no.for my application for internet.my account no.0020230933036.hope give me update from your co.thank you.

Its been almost 5 days that we do not have any internet connection and i have not received any assitance from converge except the ticket number that was issued. I tried to call their hotline yesterday but i was just put on hold for almost an hour before the line was cut.

CTS-002904013

My mom went to the Converge office in San Pablo City, but they did not entertain my mom even after giving them all the documents. I have paid in advance but CONVERGE did not reconnect my internet subscription. Customer service sucks. They are not very helpful even after filing several complaints.

My account 1050602048189 has been queued for installation from July 7 up to now. Nothing changed in the status of my account despite my consistent follow ups. Every time I contact you through email and text messages you always tell me to wait for your installers' call. Unfortunately I didn't receive any call from them. How long will I have to wait?