Converge ICT Solutions Inc. Complaints

Hi!

I have been consistently following up through email regarding installation. It’s been months since we settled payment but up to now, we still haven’t heard from Converge. I think no one even bothers to fast track installation process after they got our
payments. So disappointing. I think we can report them to DICT or something.

This is beyond unacceptable!

I already payed initial payment for about more than a month till now its still waiting for payment!??!

Subscriber’s Account Number: 0020230864530
Subscriber’s Name: EUTEQUIO SAMSON
Ref# SS-07-1183868

[Ticket# CTS-002841449 & CTS-002841455] 1050602075751 ConvergeICT


Hello,

I am very very frustrated to the Highest level of my Frustration. You asked me to pay for a certain amount for the initial payment of 1500. I received a confirmation from my payment and you were telling me that I am up for installation and asking me for some requirements online and when I attempted to submit the requirements your system won't even notify that it was successfully submitted and keep getting the same status and now the status of my reference number SS-05-955922 says "NOT SERVICEABLE"????

Why did you ask for payment if it is not serviceable?

Why did you send us messages that we are for installation and yet our place is not serviceable?

Is this something like a JOKE? Are we playing games here? Because we are not.

I need someone from your manager to contact me. This is unacceptable. I will wait until the end of this week. After that, I will contact all the government agencies that could address this and tell them that you are misleading your customers. I can complain all I want. I have my evidence that I paid the amount and I got a screenshot of your System saying that we are "NOT SERVICEABLE" . We got a screenshot of all the messages we received from Converge.



Elizabeth Sanchez
mobile: +639063585658
email: 120220***@gmail.com
skype: Beth12022011

Hi , we are paying for 70 mbps and the speed comes max of 10 mbps and most of the times less than 5 mbps. It’s very intermittent and goes down to Kbps sometimes. Acc no
0020230688785.

Greetings!

I write to inform you that at around 3:45pm 03 August 2020, I received a call from Converge contractor with mobile number # 09751079486 informing that they are on the way to our home to install my internet.

However, to my dismay and disappointment they have not shown up until this writing. I tried to reach consumer service hotline 02-8667-0850, but after almost an hour of waiting my call was cut. It is really very disappointing experience.

Almost everyday I have been making calls to customer service, but I cannot get thru. They have also a Mobile feature click to call, but also a useless feature.

Worse, this contractor reported that our residence is over span from Network Access Point (NAP) that is why the status of my application is on hold.

What is even much worse is when I applied anew thru sales representatives my application is now approved and for compliance. Meaning, I had to pay another installation and deposit fees in the amount of Php4,000.00, which I have paid already since July 15, 2020 with Transaction Ref.# MA_BP20200715-761120 via BDO Internet Banking.

My children are in need of Internet connection for their education and if Converge cannot install my application they should inform me and reimburse my payment.

I have conveyed my concern thru email to their customer service, but no update or response from them.

Converge Customer Service is the worst customer service that I have known.

Please do something about it. Below are my details for easy reference:

Service Accnt. # 0020230864215
Accnt. Name: MIRALDI M. MUKSAN
Address: 007-M Alsalam St. Salam Compound Culiat Quezon City
Contact No. 0927-258-7934
Email: mmmuk***@yahoo.com

Thank you and hoping for your immediate action on the matter.

Best regards.

Hi,
Would like to cancel my application and request a refund. It will be 2 months since we applied online.
Thank you.

Hi All,

SS-06-1128188 - Minerva Adagao

I have submitted my application June 22, 2020. After waiting for a almost 2 months I received the call from the installer, the installers had me waiting then they just said that it will under go for another inspection.

this is very inconvenient for me, I had waited for almost 2 months and they have really tried checking it, they just stayed for 2 minutes and said that it is for inspection.

I'am really upset and disappointed that after waiting for 2 months, this is what i get. They didn't even explain why they cannot install it and not even responding to text messages. Kindly action on this ASAP!!!!

My application # SS-07-1197371. I just want to complain about the over due of the installation of our internet.
Please do action on this matter as soon as possible.

This happened last August 15 and up to now we do not have an internet. This is the same isssue with PLDT contractors wherein the alleged parties will remove the existing subscribers to connect new applicants. The technicians are from Fastel Services. They also asked money from the new subscribers.

We still dont have internet for 3 weeks now! Reported multiple times, cx service, email, even the sales agent!! We lost work ours, days, still no one came to do the repair!!

We have NO
internet connection since august 14 and customer service will say they will update you but after that no more reply from them on email chat text .

I paid may 20 2020. Application got cancelled. When I should get refund? What is the process? Almost 3 months but never get the refund

Applied around June 2020, passed all requirements and checks that they will be able to install internet at my home. paid the PhP4000 requirement and waited.

After a long wait, the installer finally arrived, only to tell me they don't have a way to install at my placed. To my frustration, I already requested for a refund because they can't do anything anymore. The moment the installer left, I called converge right away (it takes around 40mins to an hour in queue for someone to get to talk to on their customer help desk). They said it might take 1-2 weeks to process the refund. I waited for 2 weeks, followed up countless times every 2 days after that. All they can say is that they will FOLLOWUP and ESCALATE the issue to the billing dept. It's tiring, frustrating, and a total waste of time getting these canned responses and no action at all. I understand the volume of requests but this is beyond acceptable already. Their Facebook page is flooded with complaints, no answers on direct messages. Need I say more? I'm pretty sure a number of customers are feeling the same sentiments. If I had money to spend I'd go directly to the top and sue their asses. For a freaking measly 4k installment refund.

In behalf of all subscribers of CONVERGE ICT, I would like to seek for your attention regarding our complain. It’s been months since we’ve settled the payment slot for the installation of our internet but all of us waited for a couple of months now and we’re still not getting what we paid for. Our internet connection hasn’t been installed ever since. Some of us took 2-3 months before the installation. And majority are still in pending and waiting.

Really looking forward to your assistance on this matter. If we can publicly announce how incompetent they are, maybe that will serve as their warning. Thank you and I look forward to hear from you in case you have any questions.

All the best,
Leslie Aubrey Igharas

I emailed your office about a retraction of a certain amount that is still reflected in my SOA because of the loss of connection we had experienced last June 1 until 18. But the amount was still there.

Unreliable connectivity, always no connection, slow.connections if ever the service is available...very unreliable...slow response on complaint

Ive been waiting for a month since we paid for installation and all the other fees needed yet there is no installation of the internet yet

Hi, im really sick of your service all i want is to refund my money. The installer says he cant install the service and im fine with that. Just in case you need my address E 76 Abbey Road Bagbag Novaliches Quezon City. I just hope i dont need to contact you regarding this but please have some nerve to return my money. I cant reach you thru phone it always disconnects me everytime it seems that the last representative i talked to blocked me. Im old and i cant go outside to complain in to your office. I emailed you but all i can hear from you is asking for my address and that was 3weeks ago. No follow up at all. This complain cant fit in to 100 letters its getting me even mad. I hope its clear.

Converge ict collected our money but never provide internet service. WHERE IS OUR MONEY! PLEASE REFUND!!! Its been a month already but did not receive any response. There are thousands of people like me who paid them but never get the money back

The converge ICT does not process my refund for about a mo th already. Company is a scam no response somemore from their csr.