Converge ICT Solutions Inc. Complaints

EVERYDAY I TRIED TO CONTACT CONVERGE ABOUT THE PENDING INSTALLATION BUT THERE'S NO ONE ANSWERED. I tried to contact Converge through different medium and social media. But I failed to get a response. My application is queue from July till now. I already been paid. Follow up the installation forthis referrence number. SS-07-1227652

Hi. I'd already paid my installation fee of 4,000 pesos. My account number is 0020230954687 and reference number of SS-08-1418721. I really need connection asap so please help us connect or internet.

We don't have internet services since August 30th and it is now more than 1 week. We have called thrice to follow-up for the technician and no one came.

We are paying for the full 30 days charge, yet no internet connection. This happens as well way back of July. From 1st of July up until 7th of July no internet connection.

I expect that my bill wilm be adjusted from the number of weeks that we don't have the service.

By the way, you should improve your customer service support. You should have a dedicated chat and email support as well.

hi :) I just ask how long will we wait? Can i ask when will my schedule for Converge installation be? My job order code is 002932322. We have been waiting for almost 3 months. June 20 we applied, July 11 we paid, and aug the job order was given. please converge !! we have been waiting for a long time, we need an online class please.

We already paid an installation fee of 1,500 to the account that they have provided, it's over a month now but still no update on when will they install the internet. All of their customer's services hotline is down and there's no way to contact them. Even their agents are stressed for the follow-up but still no progress and update.

May I know when will my schedule for Converge installation be? My job order code is 00071387. I just don't think it's fair that there were some applicants in our area who applied recently and had their internet installed within just 2-3 days when we have paid earlier than they did. Kindly look into this. Will be waiting for your immediate response. Thank you.

It’s been more than a month since I paid for converge wifi fiber but still installation has not taken place. They can not be contacted via telephone nor cellphone and does not even reply in emails and Facebook account. I just want the wifi to be installed already so that we may use it.

No internet connection August 20, 2020 p until now, wla nman ko unpaid bills bayad ko n before my due date p advanced p nga...dmi ko n email pero wla nangyayari prang wla action n ginagawa

Nagstart na online class wala pa din, hndi pa din kami nakakabitan,baka abutin pa ng pasko to sa daming ng pending niyo for installation, kung wala kayo balak magkabit ibalik niyo nalang ung binayad namin

I applied for an internet connection for converge on second week of august thru its staff. The staff told me to wait for the application number before I go to the converge office to pay the installation and deposit fee. They told me there are going to install may internet connection from 15 to 20 days 2 weeks after I settled my account to converge i got a text message from converge that one of their staff will reach me out thru phone call to propose an installation date but since then I haven't recieved call nor text messages. I want the management to install my internet for my online class. If they fail to do so I will go to DTI to file a formal complaint against Converge.

Hello Converge!

A month ago when I paid you for the wifi installation but why until now you still do not have us wifi installed. We badly need wifi now because online class has started! PLEASE UPDATE YOUR WEBSITE FOR MY SCHEDULE OF INSTALLATION ASAP.This is my reference number SS-08-1368200. Thank you!

-Dolmarie Torres

April 2020 pa aq nag payment ng pag install ng internet tapos hindi naikabit kase wala n daw full n daw ilang buwan na wala update ang account q kaya ang sv ko to refund n lang sv 3 months daw ang aantayin para marefund q hangang ngaun wala pa din September na wala pa din ung refund ng payment q.

Someone from installation team called us last August 9 but couldn't push through due to wrong address. I've been emailing custom***@convergeict.com since then but until now September 5, still no update. I applied since July. It's been 2 months.

It's been more than 3 months since I applied. They say my application was on hold due to over span of 354 meters. Until now there is no one responding to my emails if there any update.
I hope they could fixed this ASAP.

I've already settled my bill last september 2! IT DIDNT APPEAR ON YOUR SYSTEM! AND I JUST CHECKED EARLIER THAT SOME OF MY PAYMENTS WERE NOT DEDUCTED ON MY MONTHLY BILLS! Now, I have a huge remaining balance. I thought that it maybe a glitch on your system and it will be okay in the next few months but nothing changes. My bills piled up and now I don't have any internet connection because your system thinks I have an overdue balance. When are you planning to check on my account and reconnect our line?
YOUR TICKET TICKET THING DOESN'T HELP ME!
YOU'RE NOT ANSWERING ANY OF MY CALLS.

ONE MORE WEEK AND I WILL STOP PAYING FOR NOTHING.

nong feb.pa po aq nkbayad bkt po gang ngaun ndi pa aq knakabitan sana po masolusyunan nyo nmn klngan na po nmn magkaron ng internet kya umaasa po kmi na makabitan na kmi

We requested for an additional 10mbps last 8/28/2020. We received a message that there might be a disruption within 24 hours due to the upgrade and we were asked not to switch off the modem. 24 hours passed and up until now, we still don't have any internet connection. Their customer service is impossible to reach. It's like when you encounter problems with them, all you can do is wait.

I have already paid the fee that they are asking last july but up until now they have not installed my internet connection

Ilang beses nako tumatawag sa CS HOTLINE nyo ni isa wala akong napala. Bayad nakot.lahat lahat sa balance hanggang ngayon no internet connection pa din.

1 week na ako wala internet. LOS indicator ko red and blinking. lahat na ata ng hotline email fb page nag report ako ni isa wala man lang nareply. tapos pag bayaran bilis mag email na narcv nyo na. ano to kayo lang makikinabang? tama nga yung sinasabi nila. bulok ang serbisyo nyo