J&T Express Philippines Complaints

I would like to file a complaint against this rider name, Alejandro Impas ,this is not the first time he pissed me off..He is unprofessional in the way he handles his delivery.He can’t even memorize the place he used to deliver with.. It is very inconvenient for customers like me who is 8 months pregnant to wait so long before he arrives just because he doesn’t know the exact location where in fact he already delivers here multiples times already...I hope J&T could choose their riders properly .This is so annoying.

I was expecting a delivery today thru lazada. I received a text from J&T, item will be delivered today with the name and phone number of the personnel who were supposed to deliver the item. It already passed 5pm and my delivery hasnt arrived yet. So i texted the number provided

J&T DELIVERY!TN: 910000599254 Rider:Robert R Sabado639484129503. For COD pls prepare exact amount. Photo proof of delivery is required. Thanks and be safe!

When i texted the number provided, this ROBERT R SABADO replied:

Mam bogus buyer po yan.

Paano ako naging bogus buyer???!

I'll be expexting appropriate action will be taken or this will be escalated.

My number is 09989341968

I was on quarantine the time they deliver. The rider cannot contact me since The number I registered is not working. So I called the rider that time but after informing that I am on quarantine and our house is under lockdown. I was advised to get it in their office. He also advised me to reschedule it but it was the 3rd attempt to be delivered. Bacolod is under MECQ and I cannot just travel knowing that I just finish my quarantine.

I hope you J&T will give consideration for certain circumstances and not just return it to the sender. Now both me and the sender has problem already because of being inconsiderate of your delive try.

Hello J&T ,

This is very disappointed to informed you that some of your riders is lazy , i paid 160 for shipping of my package but your rider want to meet up only. I paid for door to door delivery not for meet up Tn: 930114099304 Rider: Marvin Valmoria Contact #: 09757560904.

Hello! I am really pissed off this morning because of your couriers! Actually this is not the first time it happens! Your drivers will not deliver my order to my exact location and they will ask us to pick it up in the area wherein it’s really far from our home!!!! This is an absolute bullshit!!! I am working at home and it’s very inconvenient from our side! I keep on asking my little sibling to collect it even it’s very far, and when my siblings will arrive to the said area, the courier’s not there!!!! They should do their job very well! I need you to sort this out ASAP!!!

The assigned person who will deliver my parcel did not sent me any text or call me before the delivery.I am from Mabinay,Negros Oriental...For how many times this things happened...And on the 1st day of delivery I ask the one who call me if can I get it on the next day since I am not aware so I did not bring money that will suit the said amount.But the he just said the they will return it to the sender on the next day...please make an action to solve this.Thank you.

Before putting "customer is unavailable" as remark make sure you contacted your client that you can't deliver the parcel on the said address otherwise the customer will assume that you will deliver the parcel on the same day.

Hi, i would like to inquire if there is an existing cut off time policy for your daily transaction?
I am a bit frustrated when i went to J&T Bogo City branch around 2 pm this afternoon to ship/return a parcel however, i was denied transaction because they had already cut off all transactions for the day!!! Apparently they only do transactions between 8-11am. What a short time of doing business!!! If this is the case then youd better close down!!!

I was notified that my package will arrived today earlier in the morning. It was also picked up by the rider in the morning. So, I waited for a whole day but he texted me late at night saying that he will just reschedule it tomorrow. I would have told him, he better deliver it first to me before delivering to other places. But I was kind enough. Isn't there any liable cost for us buyers when the rider couldn't even gave us reasons why our expected package cannot be delivered on the expected date?
This is the rider by the way;
Peter Alinsoot and his number 639270191777.

I never received any text message or any phone call from the rider of J & T that's why I'm having hard time receiving my items for Shopee. Please fix your service people! 【Genesis Javiniar】, Cellphone Number is 【639169939466】

We order from shopee and the seller send pictures before shipping. But when the item arrive here the box us already dented the item is damage.
And its the courier fault for mishandling the parcel even though the sender already stated that the parcel is fragile.
I hope you can help me.

Up until now. The parcel was bot being delivered to its location. I keep on calling person to deliver the parcel but he is not answering my call or even my text messages. The courier name is Eric Cruz and his phone number is 09273431743. I hope you helped me with this. Thank you

Nagkamali ng sorting, nakarating sa ibang lugar ang parcel ko, tapos pinapareroute ko kasi nga mali naman nila, di na nagreply ang rider pati ang admin. Ang tagal tagal kong inantay ang parcel tapos ganyan! Brooke's point Palawan branch, Rodelito Yap! Pakituruan nyo naman ng tamang customer service.

Items were not received but its tagged as delivered yesterday. Tried to contact the delivery man Joel Faner at 0930 781 0186 but I haven't received any response at all. Please help me fix this. Thanks.

Rude rider, without proper manners. Inappropriate attitude. Not respectful and Harrasses customers zero rating if I must say.Rude rider, without proper manners. Inappropriate attitude. Not respectful and Harrasses customers zero rating if I must say. Rude rider, without proper manners. Inappropriate attitude. Not respectful and Harrasses customers zero rating if I must say.

I have a package which picked up last Aug. 23 from its sender by jnt today is Sept. 6 and its not yet deliver. The question is what took them so long?! Why it goes to Catbalogan from catarman when calbayog is just near catarman than Catbalogan, Why my other package which I just made recently will be delivered today. Why jnt didn't give me an update regarding my recent package

J&T did not update earlier about my parcel's delivery and I have only received the text now and come to find out via Shopee Update that the parcel delivery did not happen because unable to push to delivery. LASTLY, THEIR CONTACT NUMBER FOR J&T KABANKALAN IS NOT WORKING THEY SHOULD UPDATE IT SO CUSTOMERS IN THE AREA CAN REACH OUT AND ASK FOR UPDATES ABOUT THEIR PARCELS!!! VERY DISAPPOINTING EXPERIENCE ~

9/1 11:19 origin of package Davao city
9/2 4:09 still in davao city
9/2 18:18 sent to cotabato city - why cotabato city? Magpet, North Cotabato.
9/3 still in cotabato city - my God is that express service?
9/4 8:01 sent back to davao city - what a delay. As of this time still in davao city. What a shame to your service. Please act on this or else......

Tracking#: 770045867616

May issue po yata tayo sa FALSE INFORMATION.

1.) Sabi sa text niya, di raw ako ma contact- wala naman akong narereceive na calls or texts aside sa last message which was the only one I got.

2.) Ang location ko po is known kasi matagal na pong internet cafe tong sister ko, known din ang mga malalapit na establishments and mga kilala na namin halos lahat dito pati mga guards kasi kinakaibigan namin

3.)Always may bantay ang cafe kahit di kami nagpapapasok, bukas nga ang pinto pero may naka harang na grills. I have my 3 siblings na nakastation near sa door & infront sa door so makikita nila and maririnig nila kung may tatawag plus may CCTV cameras kami so if incase needed to file a complaint to have this kind of irregularities sanctioned. We condemn false information that impacts our profile, business in both ways & the loss of time since the parcel is needed for health purposes.

4.) Same day, na deliver yung isa kong parcel na di tumawag nor nag text pero nahanap nila ang place ko. Same time + date dumating sa Tacloban, same courier pero different delivery personnels... yung isang parcel ko nadeliver nga after 6pm on that same day.

5.) Ilang beses ako nagmessage pero walang reply until today.

6.) Paid na ang parcel, ano pa ba mahirap sa pagdeliver nalang?

I hope your company would invest on your customer service trainings, credibility & responsibility build up, consistency on doing SOP & communication skills.

UPDATE:
09/02/2020 6:02PM via Shopee app
Your order is out for delivery by courier Jay Jay Cacharo cellphone number is 63908***9752

Since I am agitated already, I have been checking this parcel frequently for any changes & saw this so I immediately sent this text message:

Please deliver my parcel at (name of establishment) fronting (name of establishment). (same address, basically, I was trying to help about the location).

I didn't get a text or call from you so I just want you to know in advance that this is well documented in case I have to file a complaint due to irresponsibility & credibility matters.

God speed!

Tracking number: 7700****7616
-6:39PM & 6:40PM (message was sent twice so we can be sure he received it)

Sorry sir iam not the courier
-7:06PM
i am their supervisor but i will check your parcel to be delivered..
-7:07PM
*both from Mr. CACHARO

So, I replied with:

Please pull yourselves together cause that's what it says in Shopee App.

Please have it delivered today cause yesterday's delivery was a mess.

I am close to filing a serious complaint to put a stop on these inconsistencies of your company.
-7:09PM

We both had a 2min 36sec call from 7:12PM (He called) which circled around on yesterday's delivery complaint.

Will check your parcel right now sir
-7:16PM a text from Mr. CACHARO

Thanks for the help Mr. Cacharo.

Pls be open minded in helping Mr. I***** G*****'s challenges from yesterday's delivery. I don't mean harm but improvements only. I am a pro employee but not on the wrong doings of an employee. Please improve your service matters from communications to technicalities.

I appreciate this extra mile of helping me and the people should know how you stepped up to clean this problem.
-7:20PM my text to Mr. CACHARO

Ok sir
-7:25PM a reply from Mr. CACHARO

Di po nadelivery kagabi 09022020 at di rin po nadeliver ngayong umaga 09032020 as promised by Mr. CACHARO- both promises didn't happen.

Tha parcel with tracking number: 990039548883 was shipped last June 8,2020 but up to the present the parcel still did not arrived