Bradlows - Head Office Complaints

I did a settlement on July but they still debited I went to the shop in pinetown to report they gave me a run around told me so many thing that i should go to my bank and reverse knowing very well that they won't at fnb they went back again they told me to wait 2 weeks but a month has passed I haven't been refunded my money back

Hello I'm Linda Emlinha Ntshinga I bought a wall unit last year December in bradlows furniture in Butterworth when they deliver they deliver an old broken wall unit Sienna wall unit and the delivery was made at night when I go to the branch they promised to come and fetch it but they never did that I don't know how many times I go and complain there the manager always promise but he never exchange it its almost a year now but I'm done paying it my contact number is 0718820980

I bought a defy fridge 323 liters on the 24 this month at your shop 130 car market and Von Brandis.the fridge was on special price cost 5800rands. They delivered the fridge same day but the water dispenser is not working.

I bought the furniture at Bradlows Pinetown about a month ago. Upon delivery, OI discovered that the furniture was broken. the delivery guys took pictures and said they will address the issue with the shop, I also called the shop and spoke to Bo, who was my sales assistant, and I was promised that the furniture will be replaced within a week. That did not happen. For about 5 weeks I've begging and nagging that the furniture should be replaced. Three days ago I complained to the branch manager, Jonathan, he promised to get back to me but he did not, three days later I'm still waiting for his call.

Good day.I have sent my complain last week about my refund that I made last month,no results towards my complain.I think this matter is beyond me now.If it was me who is not paying the matter would be already taken to the legal professionals now.

i bought a kitchen unit last year even today is not complete the didn't give me stove and washing machine.can you please help me before i take this forward and expose your shop and how they treat people.your manager is always lies and i payed lot of money here.and tired of his game that's why write this to you cause I'm about to act now if you fail me as head office.

my bedroom suit was delivered last year November, I did advice the manager at jeppe joburg branch, she promised to exchange it, then the lockdown happened, I went back to the branch on the 8th sep 2020 to follow up, then she did deliver as promised but it was a display I told her im not happy about it had it looks worce than the 1st one, please advice what needs to happen, did call the complain dep, twanana helped to log a complain ref number 9000072897 on the 18th, the branch called me I advised them im not happy I need a new bedroom suit, I called again yesterday Lungile told me it was resolved and logged another query, can anyone help me.

I bought a couch on the 31/07/2020 and on 5/08/2020 I sent a mail informing bradlows that the product had defects. Till today the product has not been replaced instead they have taken the product on for repairs. How do you repair something that is not even 7 days old? I've been calling them and no one seems to have an idea as to what's happening with regards to my query and in the all this time I'm expected to pay for a product that I do not have. Please assist in the matter as this has gone on for far to long and I am sure my rights as a consumer I being violated.

Hi.My name is Khahliso Radebe. On the 31st August 2020 i made a credit application at Bradlows Evaton Mall. Customer number (105031094) , for a TV. Fridge. Microwave.and a 4 plate stove. And it was approved(Bradlows Ref number 8012388576).An sms was sent that the goods will be delivered on the 15th September 2020.but they didn't deliver or call to notify us.i made follow-ups. And the Branch manager promised that the goods will be delivered the following day. But they were not delivered. Made another follow up on the 17th September 2020.spoke to the Manager again . He promised that the goods will be delivered later on that day. But on the fridge and the microwave was delivered and her further promised that the rest will be delivered on the 18th.and he will contact me to arrange the times for delivery. But he never did. As to date( 21st September.)havent received any call from the the shop about the delivery. Soo its quite evident that I'm not taken serious by the Branch manager.He is very deceptive. My right fair and honest dealing (Right no 6) was violated. May you please assist me on this matter. Thank you.

Good day, I bought a Fridge and a Top loading washing machine in Alex Mall , I was told to pay R2026 an I will get my R1000 cashback after delivery. 23 July 2020 i received those things. August until now I have called the store servral time to find out whats going on . I still get an unclear respond . I am so dissastified with this. Such a big Company to run false advertising is dissapointing. The lady who works there Nelly has been , telling all kinds of stories(lies)

Good day,

My name is Miyelani Nkanyana, i had opened an account with bradlows and was made to pay a deposit of the things i wanted, later on i was told that they have declined after paying the deposit, this is about 3 weeks ago.

I have been trying to make follow ups on them refunding me the money since i never even received the things i had payed the deposit for due to them telling me it’s been declined after they made me pay for a deposit.

I am utterly disappointed in the service of bradlows and how quick they make clients pay but fail to attend to their complaints.

I have been patient enough that now i am thinking of involving my attorney to resolve all this.

I purchased an item online about 3.5 weeks ago and they said it will take 5-10 working days delivery. Till now i have not received my order and icon not track it, it shows no details. I am really frustrated and when i call the call centre no one seems to assist me with telling me where my order is.

Evening.I bought laptop in your store and find out that it has problem,I took it back.My laptop had lost in your store mechanist.The store promised to refund me between 7-14 days.Those 14 days of refund process are already passed.I would like to know what is happening regarding my refund.Thank you.

i now do not know how many times i have done this with no response or no results towards my complain.
the deal was cancelled at the beginning of August and till today i have not recieved my refund on a deposit i feel i should not have paid in the first place.

i have sent all the neccessary docuuments to bradlows in Pinetown ( Dales Avenue) and they promised to refund me but i have waited for about 4 weeks and i get no clear answers as to what is happening.

i feel now the matter has to be taken over by legal professionals because my voice is not heard at all.

the promises made by bradlows staff are not met and yet bradlows is very quick when it comes to debiting from peoples accounts

I have paid my account in full. I was told that I will receive a paid up letter within 5 to 7 working days.It has been 7 working days and I have not received any feedback regarding the paid up letter.

I was approved an account last year November and on that account they were suppose to give me 4 Plate stove and a television but they only delivered stove only. Upto date I haven't received the TV. I was being assisted by the manager at Bradlows Festival Mall Branch. I asked him to cancel the account but insisted he will help me. I'm sure the Stove is fully paid now and but deduction from my account going on. Last month(August 2020) when I visisted the store, they told me Thabiso is not there any more and I ask them to assist me and they took the case with Area Manager. They ask me to do affidavit expecting them to solve the issue but still not assisted. Its a month plus days already but they haven't help me.

Should I stop the debt order from my bank account because I'm paying something which I don't have?

Three dining room chairs were picked up for repair on the 09th January 2020 and up to this date they were not returned.I have complained at the store but they also gave up.I don't like complaining because I want good service but Bradlows has failed to deliver good service to its customers.

I was told my fridge would be delivered on Saturday 05 September 2020, it is Wednesday 09 September 2020 and no one has delivered my fridge. I have phoned in many times to get empty promises or no assistance. I want my fridge delivered today.

Good Day

18-03-2020 . i signed a laybye deal for the Cambridge Lounge Suit...
i have paid more than half of the total amount ...
Today after me phoning and enquiring about my order ,, i am told the product is discontinued...

please urgently advise

Hi. I logged a complain regarding a sealy Argo bed I purchased at your Wonderpark branch. I explained to the shop assistants that I can feel springs on the bed and when I sleep on that bed my body get hurt. They gave me run-arounds. I have been in and out of the store since late June. Now they tell me they can't exchange for me. I'm very unhappy and disappointed with the way they handled my issue. And nobody came to inspect the bed.please just let me have a different bed because this particular one disappointed me.your urgent assistance will be appreciated. It has been 2 months since I complained.

Regards
Paulos (072 1199 817)