Clicks Store - Head Office Complaints

i have been trying to call the clicks in Beacon Bay East London, Someone keeps on dropping the phone instead of transferring my call.

My little sister works at clicks Melrose arch she tested positive for covid 19 last week and her manager tells her she should come back before 14days of isolation ends worse part is that 8 other employees have also tested positive an are expected to go to work 8tested positive and one passed away due to covid 19.... The shop only closes one day for fumigation then its business as usual more and more stuff get infected there and others get reinfected.... Something needed to be done there we cannot put money first when employees are at risk please look into this matter urgently

I was ignored in the repeat script queue by the person that was assisting us and worst of all I was not the only pupil that received this kind of treatment as the ladies before me also had the same encounter with the same person whom was assisting us, not only did he make us wait so long but he was very rude and unwilling to assist.

I was not feeling well due to medication and I received such bad attitude from a guy called Jimmy Govender which left me feeling much worse I became nauseous and I had to call for the manager and still the guy just walked away from me I had to ring the assistance bell in order to get the manager's attention, a lady call Benedict whom I was told is the manager came and she was very polite and explained that I should follow another self prescription queue for my next over the counter medication but the time I have already spent before being assisted the first time was just too much especially because I was already not well enough to stand and I had informed the first person that was assisting me.

Very disgusted in Durban North Broadway store to see all cashiers wearing masks below their noses. When I called for the manager he had put his badge upside down presumably to avoid identification.!!! His name was Lovu or similar. He saw nothing wrong with the half mask, was fairly abrasive about it and did nothing. In a store that houses a pharmacy I found this shocking, and unacceptable in any store currently. Very poorly run, always a long wait due to lack if cashiers, i will definitely not be back there. I wanted to photograph the female cashier and she ran away very fast leaving her till. The manager informed me that
that was her constitutional right but couldnt explain her panic.

As an ex employee I was told by my current employee to get a IRP 5 and and UI 19 form of which I was told to contact the head office requesting these forms and it should be filled out by them too. I would like to know why in the world do I need to be placed on hold for minutes only to be transferred to the wrong department also telling me they would get back to me only to be still waiting for a week now. Why? How do I get the necessary help in order to proceed for my claim? How? Somebody that is capable please assist!

HEREWITH A THREAD OF EMAILS TO WHICH NO SATISFACTORY REPLIES:

PHOTOGRAPHS WERE SUPPLIED OF THE EXPIRED SEED CRACKERS, ORDERED IN MARCH 2020, EXPIRY DATE 2018

More than a week later and NO FEEDBACK except giving me a ticket number and the matter has been handed over to Online division.

Clicks this is beyond shocking.

From: Carol Crous
Sent: Saturday, 04 July 2020 10:08
To: Clubcard@Clicks <club***@clicks.co.za>
Subject: FW: FW: Card no 0200000359737

Hi Arlene

See below.

From: Service@Clicks <ser***@clicks.co.za>
Sent: Saturday, 04 July 2020 09:57
To: Carol Crous <carol***@bassgordon.co.za>
Subject: Re: FW: Card no 0200000359737

HI Carol,


Thank you for your email.


At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve.


Your query has been escalated to the online team. The reference number is as follows: 16055823


Please note that you may receive a delayed response to your query, as we are experiencing high email volumes.


We sincerely apologise for the delay and thank you for your support, patience and understanding.

Kind regards

Carmen Londt | Customer Service Consultant
Tel: 0860 254 257
Fax:0867 254 257
Website: www.clicks.co.za

One of your employee tested positive in your kokstad branch yet other other employees are told to work as usual with no tests conducted or 14 days self isolation. That’s totally wrong. Meaning the company values money over their employees.

Usually I receive an sms informing me of my medication that is due for collection. This is past overdue. I deal with your Columbine square branch in Joburg south. I use 500mg convulex capsules. I am having difficulty to contact them. Pls help. M.H.MAHOMED. 44 FAAN STREET. RIDGEWAY. MY CONTACT NO IS : 0723057826.

The queue in clicks Mafikeng choppies Centre it's disgusting. Since we queue outside in this cold weather. I was here on Monday the store was closed, yesterday I came and leave because of this stagnant queue, today the same again. Can't you please improve the service in this store. We can't go on like this. It's almost two hours standing outside on the dispensary queue. Please treat your customers with respect.
Regards.

Good day on the 4th of July 2020 i went to submit a prescription at Vlicks in Jabulani Mall like normal in this Pandemic pensioners and pregnant ladies are regarded as high risks and since most shops they do not allow us to stand in queues i entered the mall i went straight to clicks and was stopped by a security at the door and was told i have to go outside in long queue and i asked for a manager she came through and asked me what was wrong about me i said I'm pregnant and as per my knowledge we're not allowed to stand in queues and she asked based on what that i cannot stand in a queue and if was regarded as high risk i wasn't going to be at the mall and there was no rule said by clicks that we should be treated differently and she won't do that i must go outside like any other people hey we has some argument and told her she's houng to be reported because all the clicks I've been when going to buy my essentials we're are given first preferences with the pensioners and all other shops so the Mamnager So Called Dudu came with her attitude and was also rude to me i was very very disappointed in all honesty i had to submit my prescription else where in another clicks the next day please she needs to be dealt with and her level of understanding is way out and no customer service at all when we argued i told her and she said you must also write what you're telling me i don't care. Can this matter be dealt with immediately.

Hi I'm Hendrick in soshanguve I was in soshanguve plaza & mabopane mall your stores is running low in stock of vitamins shelf's are nearly empty no one is filling up shelf's in vitamins pls rectify that in both stores I was looking for vitamin D I couldn't find it my email
address thendr***@gmail.com

I have been emailing ser***@clicks.co.za saying i have not received my goods since the 17th 2020 of June and tomorow is the 8 July 2020. Where does the 1 to 3 working days apply? this is really bad service i rather request that my money gets refunded and i can go and buy the stuff i ordered online, someone was in contact with me saying the issue is with the courier and my delivery, dont these guys know of google maps, other courier companies get my house address quickly, i guess they just want to blame someone else and not the bad service they provide, if i dont get my stuff by this week Friday please refund me asap. And i will never ever buy online again!!!

Product availability fakes
As we tried to order the bettaway product - it was advertised nationally and not available
Its pathetic

My mom got bone cancer for 2 years and I am getting a targinact from the pharmacy every month. I asked them to pre-order that I can just pick it up. Again today I arrived to collect and they do not have. She started with chemo and need zofer. They also do not have this. My mom needs now to be in pain until Monday. Why if we make a promise to a client we do not keep our promise. It is now everytime I need to collect, there is something they do not have.Why do we not keep stock of things like zofer and I need to run up and down to collect things. Not happy and nor looking forward to this weekend

I ordered online 4 days ago and still have not received my goods. Clicks said to allow 3 days for delivery - still nothing. I NEED the stuff I ordered urgently!!! Clicks have been frustrating me for a while now - the staff is unfriendly and NOT helpful at all. (especially at Gezina branch) There is always a queue with only 1 or 2 cashiers open. It's not a good experience to buy at Clicks at all. I'd rather go to Dischem next time.

On the 30 June 2020 I went to Clicks Botshabelo Mall for my repeat medication collection. I was in the self medication queue at first till I noticed that there was a collection queue only. When I got to the pharmacist I remembered that I also had to buy texa allergy syrup, I asked her to assist me with that and she refused saying that I had to stand at the back of self medication queue and I told her that I was in that queue before and I asked her to help me because I didn't know that that I was in the right queue in the first place. She said I should stand infront of the row to be able to be next in the self medication queue and I asked if she could not speak to other pharmacist on my behalf because I was worried that people in the queue will not understand because the person I was behind is gone. She told me she won't help me. I decided to ask for her Manager. The manager was also one of the assisting pharmacist and when I got to him and tried to explain my story, he cut me off and told me that he had the whole story and the pharmacist was right and I was wrong. I tried to explain that I did not know that I had to stand in another queue and I was asking for assistance because I did not know the procedures, he refused to understand my point and told me that I was wrong and I will not tell them what to do or break their rules for me. I was so humiliated infront of all customers and I did not expect the matter to be handled that way. I thought as a manager would be interested to hear both sides of the story. Their names are Tumelo Tshabile and Motlagomang Mashaba.

Yesterday I was in Clicks in Menlyn Main Pretoria Gauteng, I went to return a damaged toaster that I had purchased on the 05-06-2020. First time I went to the store I asked a Mrs A if its allowed that I may return a toaster without the box she replied …. YES. My response to het was that I will come back later with the toaster, I went back after work only to get the worse service. I was than told by another lady Mrs B that she will not be able to assist because I DON’T HAVE A BOX.
I was told that should I want a new toaster I must take the same toaster without the BOX. I ended up telling them I will logo a complaint about this because I can’t be forced to keep a damaged item because I don’t have a BOX….as I walked out the store, I was called back by Mrs A that she spoke to the manager that they will assist me. I need yup getting a new toasted even paid an additional R100.00 to get the one that I preferred. Mr B still gave me attitude stated that I must keep the BOXES OF EVERYTHING I BROUGHT IN CLICKS if I want to return or exchange the items. This was really bad service and I will not recommendation anyone to use that specific Clicks again

Hello,
I have been trying to contact Clicks Constantia all day. The dispensary do not pick up their phone. They have sent me an sms to say that my medication is ready. But by the amount I know that they have for the second time not given me a generic pill that I requested. On the sms it states, phone if you have changes, how do you do this when no one answers the phone. Phoned 3 times and held on for 10 minuets each time.

I visited Clicks at the Sasolburg Boulevard on 24 June and on checking my slip two days later I realised I was careless by not checking in the shop as I was billed for an item that I did not buy and did not get,for R249.00 and then was overcharged for an item that my daugher wanted it was marked down to R100 and I was charged R135. I realise that I have absolutely no proof but this terrible feeling of being deceived and losing R284 in these tough times made me decide to make this complaint.
The item was "Bounce SS Grape E/P R249" and the item marked down "stylist 4pc mirror". Cashier name on the slip Yonela (cashier was male) Number #2566 at 10:29 on 24Jun2020.

Yesterday I went to clicks Golden Accre mall in Cape Town. We are in the middle of a pandemic but clicks does not provide wipes for trolley and baskets. Clearly to me that is totally unacceptable. Please do something. The senitizer is a bottle that is being touched by everyone as you have to press it down. Clicks you can do better stop being negligent.