MAKRO - Head Office Complaints

The frozen pizzas were in the promotion fridge so one would assume they are on special. I asked 3 staff members to get the correct person to ask what the special is as there was no price. 1st staff member said I don't work in this department and there is no special, second person said I will call someone, 3rd person said there is no special, then I asked why is it in the promo fridge, clueless?? . I got highly irritated as I have all my cousins friends over and thought it would be great to get a couple of pizzas as I saw on promotion.

I asked for the manager and was told to go to the office. I work in tourism / customer service and normally the manager goes to customer not the other way around??

Upon walking out I asked for the manager of the frozen food section, he was no where to be found and spoke to another manager which was very helpful and tried to assist. Finally the frozen food manager came and I asked him what the special was and he said R125. 00 for 4 or 5 pizzas??? What exactly is going on when management don't know what is happening in there department.

I'm highly disappointed I Makro as I do most of my shopping there. I should have taken a picture of fridge advertising Pizza on promo with no prices and taken names.

The manager that was helpful was a short colored guy with short black hair. Spoke to him at the back office at pay points. Im sure there are cameras to check. Time around 2pm. I'm wearing blue jeans and orange top.

Dear Makro
Every year my wife & I look forward to receiving our Birthday Vouchers.
This year being an exception.
The front desk at Makro Crown Mines tried to find out but failed in their attempts to contact you.
Please can you assist.
Makro Card No:
1. Mrs Sarojben Modi = 04811368
RSA ID = 510602 0524088
2. Mr Pradip C Modi = 50022244
RSA ID = 510807 5062089
Please can you oblige
Many Thanks
With Kind Regards

I shopped on 1 September but did not receive any pensioner’s discount. I was also overcharged for Yoghurt as the board said 2 for R50. I sent an email to customer service on 2 Sept but no reply

I bought stock of alcohol at makro when I got to the bar we packed alcohol inside fridges unaware that the beers has sachet of tablets inside and that ruined my business cause my customers kept on coming back with the same complain as I was selling to them without realising that the beers are like that please help me asap thank you

REF 2658800

Our TV broke down almost 3 weeks ago. It's under guarantee so we took it in to Makro Amanzimtoti, where we bought it. After a week they didn't even send it in for repairs yet. Now nobody can tell us anything. So much incompetence, it's ridiculous.

Good day

We placed an order for a fridge the payment was done and not allocated to the product.Is not the first time that it happened.Every time I phone they say the payment will me allocated to the Carnival Mall in Gautengs branch.

They also promised to phone me no one has phoned me

Could this please be resolved .

3 weeks ago a problem was reported with Makro It took them 72 working hours to report when i received a call from insurance and took details, then i waited 1 week for repair man to attend Then it took him a week to file report and got it suppose to replace the machine We kept on phoning but this seems to be the normal by no one responding to any of our calls
Completely ignorant and i was also given a fake telephone number by staff members that is suppose to be on customer service. THIS IS UNACCEPTABLE I will report this to hello peter , put this on facebook and twitter Will also contact Makro CEO

I ordered groceries in April and Makro failed to deliver the 2 months later, yes 2months later they delivered a quarter of what I ordered and was promised a refund on the 26th of June, I'm still waiting. now you dont even answer my emails anymore when I called I was told the matter is escalated to the finance department and here I am still waiting for my money. your service was horrible and your customer service department is even worse.

My application for a Samsung phone and Makro voucher is successful. Issue is that I want to retain my cell c number and requests for this only happens during weekdays - I was there the previous Saturday. The sales lady re-applied and the contract again approved, I said I will come again the Thursday. Last week Wednesday I went to Makro Cape gate and Janine could not promise that I will get the phone as she had to request something or change the date as I said I will come to the store the Thursday.

I told Janine that I will come again on Saturday,29 August. On Saturday the salesperson told me that as the contract was not activated during the week, some request expired and that she can only request during the week.

I left the store very angry and not impressed at all.

I want to know what guarantee will I have if I go to the store during the week, that I will get my phone. Please note that I did not confirm that I will come to the store this week. I was at that stage very disappointed in your poor services.

Please assist

Regards

J Jooste

Makro must be making buckets of money not to care about customer services and complaints. Having just borrowed R4Billion from Walmart one would expect better service so that you can pay back your loan!!!!!!!!!!!!!

Good day,

I purchased a Gas heater in May and Makro did not have stock and had to arrange for a refund.

I have for the past 3 months waiting and calling Makro for my refund.
My order number is MAK2502882 and every time I call this issue is being escalated to finance and management.
I am tired of calling you with my airtime now.

Regards,

I logged a return on the 11th June, 2020. I am still waiting! When I mail your "care line" I simply get ignored. I posted on your Facebook page only to get an "automated" response. My case has now been "escalated about 11 times and still nothing! I have contacted Massmart head office...NOTHING!! Do yourself a favour and read the posts on your Facebook page...a lot of the complaints are about the same thing...waiting for refunds. I can simply not understand how such a large company can have such terrible service and still be operating. I for one, will NEVER support Makro ever again. I am not holding my breath that anyone will respond to this complaint either. My return ref number is 00888022.

I lodged a complaint with Ntombi TEFO ( 936143).

I was told 48 hours for feedback, nothing to date and i did ph in once after complaint. I am a trade debtor with Makro and considering covid -19 we are essential services. Firstly your quote for trade debtors who deal with goverment departments should be extended to at least 30 days. Especially during covid we are purchasing much more and we have to at all times give our customers 30/60/90 days quotation validity. Acompany trade debor should be allowed a longer validity on the quote.Once we receive a quote orders are placed for the same items on a draw basis and your prices keep changing which is unfair to us small and loyal companys to Makro. We are also faced with a problem regarding credit limit. We have been given R 50.000 FOR +- 10 YEARS. Everytime we apply for increase we are turned down , reason is we are not spending enough with Makro. My question is if you do not increase limit how are we to purchase. i had this conversation with John Marc , EG: We are receiving orders for +- R500.000 . You have increased our limit to R70.000 . I have managed to procure all the orders with other suppliers for even lower pricing. This was brought up with all the senior management @ Makro Amanzimtoti. Also My last order with Makro +- a week ago i have a serious complaint. I paid shelf price same as a normal customer. When i queried i was told that my price was already -3 % and i could not get the price quoted 2 weeks ago ( R 24.90 ). Item in particular was 600 by 2 kg Speko rice and paid R 27 same as a customer buying 1 unit . Question if my 600 units was -3% and shelf price was the same,It has to be agreed that Makro might be selling mant items @ losses and were is the logic. Maybe this should be refered to the Competetion to investigate. I suggest this needs urgent attention.Act quick or this may become ugly for Makro.

SINCE MARCH UP TO NOW I HAVE STILL NOT RECIVED MY ORDER , I PAID FOR EVERYTHING INCLUDING DELIVERY , I CALLED RIVERSANDS MAKRO SEVERAL TIMES TO NO AVAIL .THE AMOUNT OF AIRTIME I HAVE USED CALLING UP RIVERSANDS FOR FIVE!!!!!! MONTHS IS AT THIS STAGE LIABLE FOR COMPENSATION.I HAVE NEVER RECIVED SUCH PATHETIC TREATMENT , DISCRIMANATORY TREATMENT !!!!!, 5 MONTHSSSSS NO DELIVERY , I GET EXCUSES FROM MAKRO RIVERSANDS EVERY TIME I CALL .I M NOT ONE TO TAKE THINGS PUBLIC BUT I HAVE REACHED MY LIMIT.I WAS TOLD TO FOLLOW UP MY ORDER WITH A SHADRECK MANZINI AT RIVERSSANDS , WHOM EVERY TIME I CALL THE LINE ALWAYS GOES OFF BEFORE HE COMES TO THE LINE AND NO ONE CALLS BACK .I M SICK AND TIRED OF FOLLOWING UP MY ORDER, REGARDLESS OF ITS SIZE, ITS MY RIGHT TO RECIVE MY ORDER WITH IN THE SPECIFIED TIME FRAME NOT A FLIPPEN 5 MONTHS , I HAVE LOST MY COOL .ITS HIGH TIME I TAKE THIS A NITCH UP , YOU NEED SOMEONE TO GO PUBLIC AND ACT CRAZY FOR SOME TO JUST ATTEND TO MY QUERY.
I KNOW MY RIGHTS AND RIGHT NOW YOU HAVE VIOLATED MY RIGHTS A CONSUMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

During the month of may 2020 . I ordered a TV from Makro online ,but immediately cancelled the order and requested for a refund .
Until today I have not received my money .
I have send emails and make several calls but without success.
please help

On Saturday 15 August 2020. I went to do my shopping at Makro Silverlakes. I was assisted at teller 36 when I paid.i allowed the cashier to till everything. While busy packing out the grocery, the lady who was packing asked for the trolley I had. I asked the teller to ring everything that was on the trolley including a bag of cheese twirls. My bill was R3630. 90. While I was at the door, the short lady who was a packer told me that I didn't give the teller the bag of cheese twirls. I told her I did & she checked the slip and it wasn't there. I went back to pay for it. I wasn't impressed by the way the short packer approached me & the situation. She treated me like a thief. I mean I gave the teller everything and it's not my mistake she didn't do her job thoroughly. I left angry because I shop at Makro most of the time and has never been treated like this.. I am not a thief.. I'm not coming back to such bad and rude service.

Please note i am disgusted with your Stubinsvally Roodepoort store customer service. I REQUESTED A QUOTATION FROM Nthabiseng.Matshwele on the 5/08/2020 to date i cannot get this quotation 10days it takes to make out a quotation???? i called the store they put me though to the quotations department no body answers my call not even the switchboard operator comes back and tell me i had to call several time for a manager in quotation they say there is no manager in that department no wonder we got to beg for service, does Makro operate with no managers or store managers

Good morning

I refer to order #MAK2646640 and want a EXCHANGE, not a refund please

I HAVE PHONED SEVERAL TIMES ABOUT THIS, CAN I GET A RESPONSE PLEASE, REFER TO TICKET 939318

I WANT A EXCHANGE FOR THE SAME PRICE THAT I PAID

SEE ATTACHED EMAILS

Kind regards

On the 10 July I purchased a new Dell laptop model 3593i3. I unboxed it and switched it on. On Saturday it did all the updating of systems apparently. I mentioned to my son that this was slower than my antiquated laptop with 200gig HD. As I have used Dell before and my son has 1 and a monitor by Dell, I decided to purchase this one. On Tuesday morning 14 July (as a pensioner I do not have transport and must rely on others) I returned the computer because it was dead slow. I spoke with the General manager Ross, I think his name is and was told that I could not exchange it for another as I don't want the Dell anymore. It was said no it has to be checked by a technician incase I tampered with it as some clients do. I was highly offended by that remark as I do NOT do that sort of thing. Besides what I know of the workings of a laptop is dangerous.
Bottom line is that I'm sitting without a laptop, Makro has my money and Pinnacle are doing nothing about it. I've paid for something in good faith and have NOTHING TO SHOW.
I have no other means of communication besides the laptop that I don't have
Pathetic service all round

On the 10 July I purchased a new Dell laptop model 3593i3. I unboxed it and switched it on. On Saturday it did all the updating of systems apparently. I mentioned to my son that this was slower than my antiquated laptop with 200gig HD. As I have used Dell before and my son has 1 and a monitor by Dell, I decided to purchase this one. On Tuesday morning 14 July (as a pensioner I do not have transport and must rely on others) I returned the computer because it was dead slow. I spoke with the General manager Ross, I think his name is and was told that I could not exchange it for another as I don't want the Dell anymore. It was said no it has to be checked by a technician incase I tampered with it as some clients do. I was highly offended by that remark as I do NOT do that sort of thing. Besides what I know of the workings of a laptop is dangerous.
Bottom line is that I'm sitting without a laptop, Makro has my money and Pinnacle are doing nothing about it. I've paid for something in good faith and have NOTHING TO SHOW.
I have no other means of communication besides the laptop that I don't have
Pathetic service all round