MAKRO - Head Office Complaints

Good day

I visited your store at Springfield park and notice that your security issues pegs at doors ,this is to monitor your numbers in store.Firstly in this day and age surely there are better ways ,I refused to take the peg and was rudely told and aggressively by security I have too,since when do you tell a customer I need to carry a peg,I asked for a manager who later arrived and we chatted ,within his reasoning he stated in not a direct tone ,you can't tell us how to carry out policy in our store, despite giving a strong reasoning how you can do this quite easily . But I can stop shopping ,and imagine if many other do as well in these times. It is quite appalling that such a large retail group cannot find easier and less intrusive ways .I do feel your security at door needs training ,he is far too aggressive, secondly find a better way to control your numbers.

Thank you

I am disappointed I called bosch management for a machine that was giving me problems from the 3rd month of purchase due to covid 19 they were not able to exchange or refund first excuse this was in May and March and machine was purchased in December...


Then when I could not handle this issue I went into the store and wrote down all the issues and problems of the machine but for them to submit but they saying that I only made one complaint of the machine shocking which is lies they must have the proof because they saying the technician said that the only fault was that it was shocking which is utter nonsense!

I complained because it's not filling enough water for the clothes to wash,


Its choosing the water level on its own,

It's selecting warm and hot water even after we have pressed cold as we do not have a geyser!


It's spinning so fast that it's tearing all our clothes!

The technician himself admitted to not checking the machine properly for all defects!

And apologized said he is only a technician and not the service provider or the person who built or sold the machine!

He says it requires a new circuit board, glass door, rubber fitting and motor because it's spinning too fast!

I have wasted so much money on airtime calling and insisting for help!

I don't want it fixed because he had that opportunity to fix it but he said the machine was perfectly fine...

I want a new machine or a credit put back into my account so I can buy something worth the money i am spending I can't invest in something to give me problems within 3 months of purchase then have the problem worsen as the months go buy!

This is not value for money as i have to keep visiting the doctor because of my arthritis problem, post nasal drip and allergies!

I buy skip auto and omo auto for the machine I can no longer handle this because my bone structure is deteriorating as the washing is becoming too much for me!

You are not running at a loss if I'm returning to purchase something else!

I'm the one running a loss

I bought a Bosch washing machine and due to Covid 19 apparently they were not allowed to exchange or get them to assess the machine in March...

Then again in May was the same issue as the level hasn't changed drastically...

However by then in August the exchange and returns policy had expired so because of this they refusing to change???

How and why is that?

I don't understand this when the entire world is in the midst of crisis they refusing to do what is right!

There's no such thing as a machine giving issues or problems in the third month!

There's no such thing as a machine needing to be fixed in 6months!

There's no such as the machine deteriorating by itself that's bullshit!

It's 13kg if we put bedding it's just bedding for one bed...

If it's towels it's just towels!

My expensive clothes Woolworths underwear,towels beddings etc are all torn and it can't be replaced!

I want a refund or else I will not pay for the amount of the machine for the rest of the account that's left and I will come and throw the machine right there!

I'm going to put you'll on hello Peter I'm pissed off!

I returned my kreepy crawly pool pump to Makro Cape gate for the 2 time to be repaird, I got it back after 3 months, after installing the pump, it still did not work,I returned the pump again and requested a refund I was told to wait 21days, on Wednesday I called, waited 16minutes for the returns department, another 5 calls later and still no awnser at returns department? Can someone please assist me as this is now becoming ridiculous, how does a bussnisse oppperate this way? I am now sick and tired of waiting, I just want my money back so I can buy a pool pump somewhere else.

Months ago I reported that my 49" HiSense TV had stopped working. I bought it from Makro in PE. The technitions have written it off and confirmed that it needs to be replaced. However, we live in George and Makro will not collect the TV anywhere near here or deliver the replacement. We have to replace it with some other TV as it is no longer in stock. This is already costing us money as we have to pay in to get the equivalent type. Now we are told we have to go to the PE store to deliver the broken TV. But it is far for us to go and expensive. This problem is not our fault but Makro is making us fix it and not being supportive. We have had to phone and email numerous people to even get this far as no body calls back with an answer. But today we have been told that Makro cannot help us. Your product was faulty and now bad service too. Even a pick-up/delivery point in George was denied. I am bitterly disappointed and will not trust Marko again if this is not resolved.

Good day. For the past 3 months every second week we would go to MAKRO Brakpan to buy a electric hand mixer. Every time its the same thing. We apologize no stock. Is this really possible? Nowhere Makro can get stock? Or is it that nobody bother to order more stock? The sale representatives literally just lift their shoulders said sorry and thats it!! I am not happy with this!!

Hi,I called the Makro Pe branch on the 28/09/2020 to report problems with my Big screen tv and was told that I must bring it in to the store but advised them that I'm in East London.TV is still under warranty. They advised me that there are no technicians that will come out to repair it, I then phoned the customer care on the 28/09/2020 to report it! Job no 1053705 was given to me! Few days went by but no response from any-one so I decided to call them back but to my surprise I was told no-one booked anything in despite me giving them the job no that they gave me
Called the Pe Branch again to help but told me the same thing and that I must pay courier charges to bring my TV in...Does the branches don't know how to do their work....Customer care says some-one is coming out but branch says no-one will come out...Guy clearly told me that customer care don't know how to do their job. So I'm in the centre like a clown
I then was told to phone Sinotec( Got another JOB NO 523724)I made about 16 calls to sort this mess out...Then I get told to call Master Care to find out what's going on. Shockingly they told me nothing was booked in, This was now 6 days after initial call to book in. Called Pe branch again to help!!!Still awaiting store managers call
Is this the service we get as a customer ???
Shocking and pathetic!!! I assumed Makro had better customer services than any other store but I guess I was wrong! phoned the call centre on Saturday morning to speak to a manager and spoke to Kathelgo, was told Busisiwe was on another call and will call back ...
May be she's still busy on that call because no response from her! Guys is this how you treat your customers after they purchase your products????
Then your service provider pitches up after all those calls and shockingly comes with an open bakkie to collect my Tv (58 inch Sinotec) in the Rain
Guys this is shocking and disappointing from a Big Company like MAKRO....

LOADING MY BIG SCREEN TV WHICH COSTS R9999 IN AN OPEN BAKKIE WHICH I THINK WAS HIRED JUST TO COLLECT MY TV
HOW CAN YOU'RLL LOAD IN THE RAIN ????

PLEASE WILL SOME-ONE CALL ME BACK AS I AM SICK AND TIRED OF PHONING AND HOLDING ON FOREVER (17 calls still no tv)

FROM A DISAPPOINTED AND FUSTRATED CUSTOMER!!!
Lies and more Lies......
Lost all faith in Makro

Still without a tv after 13 days....

I have been trying to resolve this matter both telephonicaly and over emails since May, it is now 5 months , this is a simple matter and proof of payment was given. This money is sitting in your account with no invoice. This should automatically have shown up as an error. Kindly advise the way forward to resolve this immediately. This is beyond unacceptable customer service. Kindly view emails below with further info.


To whom it may concern.

5TH REMINDER:

Please could we get some response this is the 5TH reminder and still no response.

Please find attached proof of payment made in error to Makro on the 14th May 2020.

I have on numerous occasions phoned the call centre on 0860 600 999 and is told that the query is with the finance department my references numbers are - 957829 and 774295, and they would get back to me, this is being go on since the 14th May 2020. I have also spoken to Noluthando Mkhonza and still nothing have been sorted.

Kindly note that although we have followed up consistently
We have been waiting for over 2 months for our query to be resolved.

This is a simple matter of verifying that the payment was made and no purchase was requested.

We have tried all the below number’s and have had no support with this matter.
0860 300 999
0860 600 999
011 797 0300

Please could someone just get back to me on the below email address or contact number, so this matter can be resolved urgently.

I made an online purchase on the 21st September of a mist fan. I received and email on the 23rd September to notify me that the is out of stock and that my account has already been credited with the refund. Its been 3 weeks I have been following up o the refund and the agents keep telling me that they have escalated the refund query to finance and it's in a pending state. I don't understand why it must take so long to process a refund which they said it's done already. I need my refund ASAP because I have no goods delivered but money is still with Makro. Please refund me as a matter of urgency.

The frying pan was handed in at the Brakpan Makro Carnival Centre on the 30th July 2020.The assistant took the pan in to be forwarded to Russell Hobbs for repairs see attached photo.
On the 28th September 2020 we collected the frying pan and nothing has been done to the above, when we approached the assistant her response was that we need to pay R 187.00 prior to her forwarding the pan, needless to say I just took the pan and left ,the problem I have is that our frying pan was returned to us without the lid screw and handle , if at all possible can this frying pan be replaced as I always purchase my goods at Makro Please advise soonest.

Good day

I have now been to Makro Port Elizabeth store on 3 occassions to purchase Pall Mall Red cigarettes, the packets are marked at R27,00 the old price and on 2 occassions I was given the difference in price (R320,00 compared to R270,00), however when I went today Mr Moyisile Glodomgwana, Food Sales Manager the following as he was approaching the counter " if this is the lady who is expecting a discount again she can forget it, it is not going to happen". I told him that the stock they are selling is old stock as it still has the old price on it but yet he refused, I asked to speak to the Store Manager but was told he is in a meeting and I must be prepared to wait hours for him. I find this absolutely unaccepting and would like this problem to be resolved as I go there regularly to buy my cigarettes.

I booked my TV for repairing on 31 August 2020. I then received a message from the repairer on 20th September 2020 that they have access my unit I should contact Makro for feedback. I made contact with the Makro i booked the unit for repairs via email still today I haven't received any communication or reply to my email.

I need clarity on the matter of my TV please.

Repair number - 2660352

Good Day, today 30 Sapt 2020 at 16:40 myself and my husband visited Makro Ottery he was at the appliances department and was waiting a very long time for a staff member who has contacted more than one occasion about a microwave suddenly a guy Edgar Rolland appears and has a scuffle with my husband and a very bad attitude with me he push my husband and was swearing and threatening us phoning people and telling staff we going to see when we get outside I left my whole trolley of goods I tried to explain to a white lady sayong that I want to file a complaint against that person but she did not acknowledged it and ignore me saying agh man I want head office to dismiss Edgar with immediate effect because we shop at Makro regularly, a short and fat lite in complection girl told Edgar that I want to file a complaint he pointed at me saying sy kan sê wat sy wil all staff say his the big boss apparently but if so it don't give him a right to tell me who am I and he don't care if my husband is a millionaire or not and he don't who we are we can't demand products that they don't have but my husband tried to explain that he spoke to an employee of that department so Edgar told my husband that my husband is starting to piss him off now and that my husband must get lost , the white lady said she is risk management ,now I don't know the story that the staff told her because her whole mindset was different. As risk management you take a customer's details and complaint escalate the complaint to the correct department and deal with that staff member also none of the staff had name tags so I can't give names of any of them. Edgar Rolland threatened my husband he spoke bad about myself and my husband infront of us he was calling people to come wait outside and I don't think any company should have that type of staff member's firstly he don't know how to speak to customer's and he is not helpful and secondly he back chat customer's thirdly he is threatens customer's and chase customer's away he is bad for business but what we have been told is his the big boss there so I don't know the hold he has over staff member's and I have over 20years of retail experience no where in history do staff talk back or threaten customer's that calls for immediate dismissal and if staff wear name tags I could've submit names for them all to be dealt with especially that girl who stood and listened and then went and told him I want to file a complaint. The outcome of my complaint is that I want to see this person is dismissed sothat I can continue to shopping at the Ottery Store and I want proof that this person is dismissed due to the safety of customers or I can file a complaint at court against the company

On the 24th September 2020 I had visited the PMB MAKRO STORE with a view to obtaining an upgrade to my Vodacom Cell Contract.On entering the Cell Phone Section it was noted by myself that many staff were in attendance having a chat amongst themselves.Being in sales,it is important for any customer to be acknowledged and yet all of the attending staff didnt even mention that they are available should assistance be required.Eventually I requested one of the female staff(rebecca) question for assistance.my questions were answered however no clarity provided as to options.I lamented the fact to rebecca that you should take active steps to secure a sale however she seemed disinterested.It is evident that staff at Makro are either too tired to work or just dont care at all since the paycheck still arrives even after just enough work is done.After much ado i was required to fill in the application which was declined to my dismay.On contacting Vodacom it was not evident the reason for same and i was required to request a decline review from Makro.It is required to understand the reason for declined contract since Vodacom was unable to provide clarity herein and advised that i am eligible for contract upgrade.Vodacom further advised that a new application can be made to Makro in 90 days,not sure how this is a requirement .Kindly assist with providing the reason for declined cell contract and/or poor customer service.I can be contacted telephonically or via email.

I purchased a Philips Avance XL air fryer a couple of months ago. They were on a promotion and I paid R2999.00. The fan part stopped working after about 10 uses. I returned it to Makro Pietermaritzburg which is a 45 minute round trip. While this was not ideal i understand that Makro is only selling products on behalf of other companies and that they are not to blame for a faulty unit. I received and SMS earlier this week telling me that my replacement product was ready for collection. I also receive a phone call informing me of the same, at that stage I was pretty impressed with the service. I made the trip again this morning to collect. At the service counter I started becoming agitated when I was told that the product was not there but that I would get a voucher for my R2999.00 and could go and get another one. I aid to the lady that this was possible a problem as what if the air fryer was either not available or that it was a different price. She assured me that she had check and that it was available at the same price. When getting to the shelves I became annoyed as she had clearly lied through her teeth as not only was the same item not in stock, but there were no air fryers at the same price, unacceptable lie. I returned to the service counter and was accompanied to the shelves. The assistant saw the problem and went to consult the sales representative. I was then given a ridiculous suggestion. There was the same size fryer but the essential model, which is a lower model than the avance for R3999.00, he said that he could however help me and that I could purchase this for R3699.00. This is totally unacceptable, I have to pay R700.00 in and take a cheaper model, I was shocked at the mere suggestion, this is not only appalling service and training, but also a clear attempt to try and cheat me out of what should have happened and a clear violation of the CPA. He then wanted to send me away with only my voucher and said he would contact me once he found a solution. I demanded a copy of the paperwork and insisted that he get the same model delivered to me at my residence and if this was not available immediately that it be at the bare minimum replaced with a better model. I am extremely disappointed in Makro service and want this issue to be resolved speedily. I am a regular customer at Makro (Card No 08002290). I however used my wife's card to purchase this item (No 08108066) as I never had mne with me at the time of purchase. The unique ref No is 0096440824092020.

I have placed an order on the 22nd of March this year and after fighting numerous times about my delivery I asked for my money back. I’m still waiting and my order now says it’s complete online! I did NOT receive my order or my money!!! I want my money back.
No one is assisting me with this either. I just keep getting calls with empty promises from Makro Riversands Customer Services.
I will never order anything from this fraudulent company ever again!
If I don’t get my money I am getting legal assistance as this is a crime to steal from a customer.

Good day, I brought Aro Urn in 2019/07/09,I used it until 03/02/20 went to the store explain that the urn it's not working properly then the store booked it in and it got fixed, receive it on 16/02/2020 as I urgently needed it but to my suprised the urn it's again not working so I needed clarity why it's now again not working as I have asked them why did they give me another one, as the first time was still under guarantee now I don't have the guarantee anymore, reason why I shopped at Marko its a quality but now am very disappointed in this product Wat else should I do as it's doesn't have guaranteed so meaning my money went to the drain??? I could have went to Chinese for a cheaper one yet I went to this big retail but disappointed for my decision, very disappointed in the service and management of the store sales supervisor the first visit of my complain.

I booked my Asus laptop which I bought on 1 March 2020 for repairing on 13 July 2020. I then received a message from the repairer on 5 August 2020 and since then I havent received any communication.

Today, 21 September 2020,i called the shop (Wonderboom Makro) where i bought at around 12:00 hrs and told that the system was giving challenges and promised to be called back. No one called back and around 15:00 hrs I called 2 times and when transferred to the returns department, my call was cancelled without any help.

I need clarity on the matter of my laptop please

My washing machine is not working so i lock a call after 6 weeks the 1st persone comes and tell me o it not working he will get spares and come back 2 weeks later still i need to phone ans find out whatvis happing the a nother persone and a friend came to put in a part and tell o its still not working they need part okay a week later they got the part and put it in and of they go i have send the tech a video were the machine is leaking and lock a call with makro and they phone make promises like they are our goverment and still nothing no the washing machine is tripping the electric and stop working. So what do makro and whirlpool want me to do sins the 3 june 2020 i have phone i have mail and still nothing is happening i will phone Alberton refridgerator to come and help me

0824963079

And i do have mail from day one

Hi good day.
I bought an item online, i recieved the product, however while assembling the product i found a broken cable. Contacted Makro call centre, send the emails i was asked for. Still i havent recieved feedback. I dont know what to do now. Should i take the product back myself, while it was delivered to me. Please can someone come back to me, its been five days today since i reported the issue