Converge ICT Solutions Inc. Complaints

I paid last May 21, 202 worth P5,000 for a 75mpbs plan. Until now, it’s not yet installed. Their contact numbers are not working! It’s been stressful! I need a refund.

We called 2x the customer service for a refund.. nag apply kmi last May..and yet we were rejected.. sabi ng installer wla daw poste khit may mga kapitbahay kami nakabitan na..i called last June & July for a refund.. until na wala pa text galing LBC!!!...

Hi Converge,
Nag-apply ako last June 11, 2020. I reach the steps on paying the initial cash out of P4,000.00. And paid the amount. And after 2months of waiting for installation, a lineman contractor went into our area and found no available NAP port on the box.
Do you have plan on installing another box in our area ( Blk.38n Brgy.12 Caloocan City)?

The company has announced technical issues in our coverage area (Silang, Cavite) yesterday (August 3,2020). I understand that this kind of problems occurs however it wasn't resolved in a timely manner. Unconsistent connectivy to none happened 10:00 in the morining until evening of August 3,2020. Due to service interruptions it has caused me my work especially to my salary. I work from home even before the pandemic and I was assured good connectivity. It was good and in rainy days it's a little slow, I have no compalins about it but yesterday was no connection and it caused me to lose Php 1,850 because of not coming in to my work. My account number is 1050602021982 under Neal Xyrill M. Tapayan. I hope I can get a reasonable compensation to my account due to this lost. Thank you!

You may please activate Our Internet Connection? Since July 21, We don't have an Internet Connection, atleast you may give us some reasons why We don't have a connection as of this day. Knowing that Our account is activated We never expecting any billing for this month due to We don't have an Internet Connection. We already settled Our Billing and We don't have any balanced. Please assist this matter asap, We badly needed this internet. Atleast let Us know what is the problem why you didn't activate Our internet.

Good day! I just want to know how long will you let us wait before you install our internet connection? We are done with all the requirements and even for the payment that was last July 19. But until now our internet we're not yet installed. We badly need it in our job! Hope you understand.

Application name: Liezel Dacer
Address: Block 9 Lot 12 Estrella Homes San Jose Del Monte Bulacan
Application no.: 00202230847216
Contact number: 09392885125

We've been waiting for several weeks now! Thank you!

Follow up on [Ticket#002449749]
Account No. 0020230001830
Phase2 A4 Dagat-dagatan NBBS Navotas City
Concern: No internet connection since July 19, 2020. Two weeks ng walang internet connection.
Fully paid naman kami.
If this cannot be fix can we terminate the subscription so we wont be billed for nothing?

Ive paid convergeict for 1500 last July 08, 2020. Up to now there are no updates or progress upon the installation. Ive emailed all their services sectors but to no avail.

I would like to refund if this matter still continues for another week.

I paid the downpayment of 1500 to get the 25mbps on July 21, 2020, and have not received any details on when the installation is gonna happen.

Company Name: Converge ICT Solutions, Inc.
Subscriber’s Account Number: 0020230875163
Subscriber’s Name: JUAN ROBERTO SANTIAGO

I would like a refund if the service won't be installed right away

the connection slows than and the connection is failing everyday i need a stable network connection because im on a wfh set uo and your service is the main requirement for me to have a job and earn money

I have sent an email to Converge ICT Solutions multiple times to ask for my SOA month to month but I have not received any for July. Their app only shows June. It's already August, a new month, no SOA available. Their customer service number does is always busy, no answer and so does their email.

Hello!

I would like to follow up about the scheduled installation of our Internet Connection from Converge. It has been more than a month now since I received an update about my application. There is a need for the service as soon as possible. Please provide an update if it can be installed within this month. If not please give us the step by step instructions on how we can submit a request for refund and look for other service providers that can service our area more efficiently.
Account Number:0020230823128

Bigla na lng nawalang ng internet.may ilaw naman internet ng modem ko at walang ilaw ang LOS ng modem.pakiayos naman at kailangang kailangan ko ng internet dahil naka wfh ako sa trabaho

3 months na kaming nakabayad ng installation fee hanggang ngayon hindi parin nakabit. Naka ilang email na kami wala namang aksyon. Pakirefund nalang bonayad namin kasi napakawalang kwenta niyo! Bulok ang kumpanya niyo lalo na ang customer service niyo!!!!

The installer did not 0ursue installation due to crossing private property that is why im asking your office to refund my advance payment.
Please make necessary action about this.

Hi Converge,

I applied on May 11th, paid the installation fee, submitted all necessary documents and until now, still got no service. The line inspector who came by just advised to cancel the application because he was too lazy to look and find for a line and told me have the initial payment be refunded. Hey! I HAVE BEEN REQUESTING FOR THE REFUND WAY BACK BUT YOU SENT AN INSPECTOR INSTEAD WHO TOLD ME TO JUST HAVE A REFUND. WHAT A S-C-A-M! No one has the decency to properly handle the situation. One ticket to another. Prolly opening and closing at the same time without resolving the matter. Connection is badly needed for school purposes but yeah, you wouldn't care! You were just good at the start but reality hits, you cannot cater the demand.

Last sunday july 26 nagpnta ang installer dto akala q nmn ok n kc after 3mos of waiting finally mkkabitan na q,un lmg pag dting ng installer masyado dw malayo ung assigned nap box q more dan 100 meters dw,my 3 nap box na mlapit smin at sv ng isang installer my 3bkante dw,so sv nya ggwan nya ng praan,na mailipat aq dun one wik na ngaun wla mn lng aqng assurance kng mkkabitan pa ba aq o ndi na,kung sobra man sna ung ggmiting wire wiiling nmn aqng mag bayad

Hi my name is Christian D. Berizo I applied my Mothers' name but I will be the one who pay for it, I already paid the installment fee which 1500 pesos in total. My agent said to me that I need to pay it as soon as possible then he gave the number of "Mary ann Austria" I don't know this person but he said to me to pay 1500 to this person which I did it. Now, I am in the step 5 "Payment kuno" 1500. How can I pay it if I already paid it?

We lost connection tho our neighbors have internet connection . We have no internet since July 29 in the morning. We paid the bill on July 20 why is it that we don’t have internet connection . It is connecting but doesn’t have internet access . The status of the modem is ; PON is blinking and LOS and INTERNET has no light at all and WIFI and the POWER has light .

Mga walang kwenta mga csr mg converge.. Kahit sa mga process papahirapan ka nila! pati mga csr nila di mo alam kung alam ang ginagawa nila o hindi! mga walang modo.. bigla ka nalang bababaan ng tawag.. Mga walang ugali.. Tapos kahit simpleng upgrade, papahirapan ka pa!!! Ilang araw hihintayin mo.. sasabihin nila 48 hours? Anong petsa na!!??