Converge ICT Solutions Inc. Complaints

I paid the downpayment of 1500 to get the 25mbps on July 08, 2020, and have not received any details on when the installation is gonna happen. My sister needs internet connection next week for home schooling and for my work pls resolve this issue. Godbless.

Company Name: Converge ICT Solutions, Inc.

Subscriber’s Account Number: 0020230884557

Subscriber’s Name: NIMFA CUNANAN

Cunanan Job order #:
0000498154

I paid the down payment of 1350 to get the 10mbps on July 15, 2020, and have not received any details on when the installation is gonna happen.

Company Name: Converge ICT Solutions, Inc.
Subscriber’s Account Number: 0727202-011531
Subscriber’s Name: Amelito M. Notor

We are just asking for having our services cut off or disconected and asked help from their customer support team over the phone but they are not willing to help out. we paid our bills though we do not have the service anymore. We have moved house wherein there is an existing service already but they would not listen to my request.

Sir nag bayad na po ako ng installation payment pero bakit nacancel yong application ko? Nang mabasa ko kc yong message na magbayad na e nag bayad agad ako bakit nacancel yong application ko? Nag bayad ako nong july 21, 2020. Ito po yong receipt na nagbayad napo ako sa cebuana.

Hi!
I'm writing to follow-up on my application for Converge FiberX installation. My payment has already been credited last July 16, 2020. It’s been 3 weeks and I haven't received any updates yet for installation. Till now my application is still schedule for installation. It's taking too long already! I also need internet connection upgrade and services for my work at home setup.

I tried reaching out via email and landline, but there's no response on your end.
PLEASE KINDLY VERIFY ON YOUR SYSTEM AND MAKE NECESSARY ACTION ON THIS MATTER!

Company Name: Converge ICT Solutions, Inc.
Subscriber’s Account Number: 0020230874500
Subscriber’s Name: DAISY JANE DUNGO

Hi,

I already paid the amount of 1500Php last july 14,2020 and already received a text confirmation that i already paid the installation amount but after several days and weeks passed my online application is still Awaiting payment.I tried to email m concern and already generate a ticket for this matters but still i did not hear any response and still my account is awaiting payment.
Details of my account is here:
Company Name: Converge ICT Solutions, Inc.

Subscriber’s Account Number: 1060702042243

Subscriber’s Name: RAMIL LEREY

and attached here is also my proof of payment.
Is there any way that i can refund my payment ?

Two weeks after payment deposit for the line installation Converge showed up to install my line at the Pearl Of The Orient along Roxas Boulevard.
Unfortunately the building administration has banned Converge to install new lines as there are outstanding complaints from at least 10 Units who are without internet since two weeks. Within that time Converge has not done ANYTHING but offer excuses to fix the problem. Being a new customer I now seriously reconsider to have their line installed as this is already a bad start. This is the height of incompetence and a total lack of customer service!

Pearl Of The Orient Unit 18B Account Number: 0020230883293
Subscriber's Name:
BERNHARD FLOEDL

I already paid the upfront fees last July 12 and up until now you have not installed the Internet. Can you refund my upfront fees if you cannot install it within this week? School will start on Monday, August 10 and I badly needed the Internet connection. My account number is 0020230842167.

I have been religiously following up on the job order for the installation. FYI, I applied July 7. I had been told several times I will called on about it by the concerned people. Three weeks ago, two of neighbors got their installation done, why can't they do mine?
I was told that installation will happen after 10 days by a customer agent, by phone, who acknowledged my payment for the installation fee. The fee which is already posted four days earlier. I also wrote numerous message in the gofiber messaging system and thru email, because it is really difficult to get a warm person on the phone. 18 days na.
I will be doing my classes online (teacher) in a few weeks and I will badly need this service. If not for the present circumstances, I wouldn't be that angry. I would do with a slower connection. Three of us are also working at home. Can you do us a favor? Helps us and my students later , finish the work.

Hi! I applied last June 30 and paid a total amount of 4,000.00 pesos for my application last July 11. Until now, the status of my application is still for schedule of installation. It is almost a month now.

Hello Converge!

I already paid 1500 pesos for installation of wifi connection and you already received it . But why is the status of my application still "awaiting for payment" ,please update my status of application ASAP in your website. My reference number is SS-08-1368200 . Thank you!

Dolmarie Torres

Last July 29 around 9am we lost our internet connection (PON is blinking) been doing all the troubleshooting and reaching your hotline number since last week but its always busy! We are WFH and because of the internet issue we need to outsource another provider just to cope up with our work.

Rach reanzares this customer service representative is "trying" to help us for 2 hours and counting and we're already asking for her supervisor but she said shes on break name of supervisor
Gabby Tavarez, is there such break on a company that last for more than an hour? Our case is just a payment that was not posted and we're sending the proof of payment through email but the rep is not receiving it, and our bill is about to be due again. This is our only way of living, i hope you understand that we need an immediate response for this. This is not a very good customer service coming from a respective company.

Nag text ng system update sa July 9 2020 1am Na 30mins lang pero nawala Na yung Internet tapos July 27 2020 system update ulit umasa ako Na babalik Na net pero wala parin. August 5 2020 Na ngayon nasan yung Internet at yung service desk email niyo sinunod ko lahat ng troubleshooting pero wala parin dahil ang may problem dun sa aparato sa poste naka tanggal yung linya Namin at naka laylay lang sa Puno. At ang pinaka masama dito eh yung wala kaming billing adjustment kahit wala kami internet tuloy tuloy lang ang bill. Kung pwede ko lang akyatin yung poste ako Na nagkabit ng linya Namin.
Billing hotline: robot lang ang makakausap mo kasi Hindi Sila nag bibigay ng local # para sa direct number
Technical hotline: mahabang pila ng caller tapos yung ibang sumagot wala pang 30sec bababaan ka lang pero yung iba naman papaasahin ka lang ng kausap mo.
Calling Technical group to fix

I am already running out of leaves and about to lose my job because of the delay on installation. My job is very dependent on internet, hence, I need it badly. I applied on June 22, 2020 and I already paid for the installation. If you cannot install it this week, I'd like to have a refund for what I paid for

Please install the service that I availed, I already paid the required fee since May 2020, and until now, we havent received any update from your company. May I request for a refund? Thank you.

paid the downpayment of 1500 to get the 25mbps on July 17, 2020, and have not received any details on when the installation is gonna happen.

Company Name: Converge ICT Solutions, Inc.
Subscriber’s Account Number: 0020230871352
Subscriber’s Name: VICTORIA EVASCO

I would like a refund if the service won't be installed right away

I've paid the installation fee of 1500 at CEBUANA last July 28 and then the next day July 29 CONVERGE texted me that it was credited so i was expecting to proceed on the next step but on the 30th of July CONVERGE texted me again to disregard the account number that the sent due to an error .. And today AUGUST 4 CONVERGE texted me again that i can still pay to proceed on the next step!! How can i pay if i am already paid!!! SO DISAPPOINTING

I applied for converge service last june 26,2020, paid July 16,2020.. after payment theres no update at all.. When are you planning to install my connection, Should I need to wait forever for this process?? C'mon guys, its understandble if it takes 1month but for 2months guys hell NO.. We applied for this coz we badly need internet connection for online class and work from home. Please be responsible guys for this, since we trust you, we pay first even theres no service yet. You better fix this, coz I'm sure its not only me who has this kind of situation.. Dont wait for the worst..

JO number 0000482047

REFUND our payment of 4,000 pesos for the installation of internet service offered by Converge ICT Solutions Inc. Payment was made last June 14, 2020. Up until now there is no internet installed.