Converge ICT Solutions Inc. Complaints

Hi! I have applied and paid Php 4000 for initial deposit last Dec 28, 2019. Been calling and asking for an update since then. It was only last June 9, 2020 when they installed a router. Then again, they told us to wait for the connection to be activated. Been trying to call for an update on activation but all lines are busy. I'd like to file for cancellation but lo and behold, their lines are still busy as of the moment.

We lost connection last 07/24/2020, filed a ticket. and until now 07/31/2020 we are not receiving any update regarding the repair of the service.

How long does it take for your company to fix the service? It should not take this long.

How do you expect us to pay the upcoming bills if your service is not working? we are Working at Home and we chose Converge as our ISP. It is so frustrating!

Our Internet was cut without warning. They didn't even gave any bill. No one answers the call. FIX THIS. We already paid our balance.

My Account name is Evelyn Laniog my account # is 1050602062474. I applied fo a plan of 1500 which is 25mbps last June 5, 2020 and the process of waiting for an account is way too long it took over 1mo. but then I try to be patient and wait I paid for it last July 11, 2020 but until now there is no one from anyone of you that I called I even went to your branch at Trece Martires but no one installes it until now! What I need is for you to installed it because Im gonna use it for my job. When will you installed it?

I applied for update 25mbps to 35mbps . Instructions says that connection will be unavailable during the update configuration but do not reset the modem . We follow that , after minutes pf waiting , a confirmation text sent by converge saying that the update was successful . BUT UNTIL NOW THERE IS NO CONNECTION . I have shift schedule 6am and I am work from home . This is so HASSLE . There should be a team or a system that after the update, fix the connection ! Fixed this immediately for God sake. I am trying to make a living here !

Hi Converge ICT,

Already paid dated 27/07/2020 (see attached).
No updates in application that payment has been received.

Please give me an update regarding my application.
See details below.

Subscriber's Account Number: 0020230901667
Subscriber's Name: DANIEL CHRIATIAN SILAN (Please Amend)DANIEL CHRISTIAN SILAN (Correct)

I have done the payment processing (see attached proof of payment) but in your application status it is still awaiting for payment.

Thank you.

Hi Converge!

Please do necessary action! We applied last July 21st and we also did settle the upfront fee of 1,500 right after we received the notification last July 22nd but up until now we didn't receive any notification that the payment is already posted or not because based on your website it's still incomplete/pending. Please, WE BADLY NEEDED IT!

Subscriber’s Account Number: 1050602071528
Subscriber’s Name: JULIE ANN PANTALEON
Reference Number: SS-07-1306707



HOPE YOU DO SOME ACTIONS ON IT!

Hi , I already reported yesterday my concern regarding our internet connection . We already paid our bill but yesterday morning , we have lost our connection and the LOS was in red blinking light. I contacted your landline number several times but it always says that your number was busy. I also sent an email to your service desk but they only keep sending me different ticket numbers but 'till now, no response or immediate actions was taken !

ANTAGAL MAG INSTALL NG INSTALLER NIYO KAILANGAN NG ANAK KO ANG INTERNET DAHIL MAY MGA REQUIREMENTS NA SILA PARA SA ONLINE CLASS NILA DALAWANG LINGGO NA KAMING NAHIHINTAY PERO WALA PA DIN HINDI NAMAN NAMIN KAYO PINAGHINTAY SA PAG BAYAD TAPOS KAMI PAGHIHINTAYIN NIYO SABI NG AGENT NAMIN NASA INSTALLER NA DAW ANG APPLICATION NAMIN PERO DALAWANG LINGGO NA ANG NAKAKALIPAS WALA PA DIN PUMUPUNTANG INSTALLER DITO PARA KABITAN KAMI YUNG MGA KAPIT-BAHAY NAMIN NA NAG APPLY DIN NAKABITAN NA EH MAS NAUNA PA NGA KAMI SA KANILA MAG BAYAD BAT SILA ANG NAUNA PAKI ASIKASO NAMAN OH ETO AC# 0919102035198 FOLLOW UP KO YAN SABI NG AGENT NAMIN 7 DAYS LANG KAMI MAGHIHINTAY TAPOS SABI NIYA PA DI DAW PAREHAS ANG DUMADATING NA JOB ORDER GALING MANILA KAYA PAKI ASIKASO NAMAN KASI KAILANGAN NA NG ANAK KO

EXACTLY 2MONTHS AKO NAGHINTAY BAGO AKO NA-INSTALL-AN, FINALLY LAST JULY 27, 2020 NAG INSTALL NA AND NOW ETO NA NAMAN MUKANG 2 MONTHS NYO NA NAMAN ATA AKO PAGHIHINTAYIN BAGO MA-ACTIVATE YUNG CONNECTION NAMIN, ANG TAGAL KO NA NAGHINTAY PAGHIHINTAYIN NYO PA AKO ULIT NG MATAGAL, DI KO KAYO PINAGHINTAY SA BAYAD KO SA INYO RIGHT AFTER KO MARECEIVE YUNG PAYMENT DETAILS NAGBAYAD AKO AGAD EXPECTED KO OKAY SERVICE NYO. YUNG IBANG FRIENDS KO NA NAKA CONVERGE DIN SABI NILA AN HOUR AFTER SILA MAINSTALL-AN NA-ACTIVATE AGAD BAKIT YUNG SAKIN PAGHIHINTAYIN NYO PA AKO ULIT. TAPOS LAHAT NG CONTACT NUMBERS NA NASA WEBSITE NYO YUNG IBA CANNOT BE REACH ALL THE TIME AT YUNG IBA INCORRECT NUMBER KAHIT DI NAMAN AKO MALI NG TYPE NG NUMBER AND YUNG CLICK TO CALL NYO SA GABI LANG NAGANA PAG SA UMAGA MO NA TINAWAGAN LAGI NA LANG NAGCO-CONNECTION FAILED SO WHAT'S THE SENSE NG CLICK TO CALL NYO. NGAYONG KAILANGANG KAILANGAN NG INTERNET DAHIL NAGWOWORK FROM HOME KAMI AT MAGOONLINE CLASS ANG MGA BATA, SANA GINAGALINGAN NYO NA PAGDATING SA SERVICE NYO.

For the nth times my upload speed is still not improving how can i work from home. Its been 3 mos na on and off ang connection namin pagdating sa billing buo naman binabayad namin

Hi,

Follow up installation reference number SS-06-1014264

Date Applied: June 04, 2020

For my child's online study. If this will not be installed the soonest

Hoping for your immediate action on this.

Thanks,

Maricel Rivera

Good Evening,

I justwant to ask assisrnace about our internet connection.Its either slow connection or worst we can't connect.We don't know if it is because if our location or human error. Please answer and assist us.

Thank You
Acct # 0020230503310

We are scheduled for intallation and based on our agreement 5 to 10days working days for us to have a connection. We paid the 1625 payment as the agent says and until now no one is calling us to give atleast an update about the installation. We tried to contact your social medias and what we can only get is the auto replies from you. When i called you click2talk, i had to wait for an hour to be assisted but when its my turn what they gave me is the response for rating your assistance. Oh my God. Nobody assist me

Representatives were rude and call handling was very unprofessional. Concerns were not resolve as well.

Poor customer service

Have been trying to call their hotline yesterday, the whole day until today but got no answer. Also, already made a ticket but i'm still waiting for their call.

Even though it is still GCQ, with limited workforce. But they still have to take time to deal with us, and handle our concerns. There are many options on how they can reach us, email/contact numbers/facebook/instagram/etc. all they have to do is reply and answer our questions.

I will wait again for 24 hours. I will see if they will contact me today.

Good morning!
It's been exactly 10 days already today since we payed the upfront fees amounting of 1500 pesos, but still no installation is happening. Converge also send us a message and email that they had received the payment already. I hope within this week you can take action for this complaint, because I've been waiting for that Wi-fi connection for more than a month already. Thank you for your understanding.

Around July 3 or 4 -- I reported an issue about my internet service, I got less than 10 email responses from the ServiceDesk servi***@convergeict.com

I have been making a follow up since the day it was reported as I have been working from home since the pandemic. Initially, prior locked down it was working fine until as of writing I am struggling and have been emotionally concern out of stress because no one is responding.

Email is invalid!!

(Email body of my concern)


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Good day!

Hope you do have the time to fix everything.

Please be informed that you installed the internet/modem or whatsoever, I don't have the idea what are those things are.
The PROBLEM is up to this date we still do not have any connection.

You installed it last Thursday, July 23, 2020.

Please expedite this concern. Do you have any escalation team ?

Name: Vargas, Eduardo

Account number: 0020230831512

Address: Blk 3 Lot 13 crispulo st miramonte heights caloocan city

Your chat support is non sense and not helpful.

Regards,
Jedearlie Vargas
09503727250

Last July 15th I already paid for the upfront payment of Php 1,500 right after I received the text message coming from them. As per my application status it takes 10 days for us to get installed however it's already 12 days and until now I didn't received any call from them to verify and to know the schedule of installation. I know we faced a lot of challenges due to pandemic, however if you give a promise to your customers, follow them.