Converge ICT Solutions Inc. Complaints

This is something all of the customers should be aware of. This service provider will make you pay for installation and equipment first without assuring you WILL get the service.
I paid for the installation and waited for 3 or more weeks. By the time the installer came. He went straight up to me that they don't have a port for me and the next available one is too far from my house.
They're like selling products to customers and making pay for it without making sure they can provide to them which is completely wrong.
Now I have to deal with the Refund which of course they won't respond with urgency.

Modem Status is LOS blinking red

Starting the night of July 23 up to Juky 24 in the morning is the time span of upgrading the system of yours but until now we don't have the connection! I contacted all your services channel multilple times - calls, texts, and emails, and sending you a lot of tickets but nothing happen!!!!

Pls reconnect our internet
Pls acknowledge this concern 4days of no internet connection since you upgraded your system. PLEASE WE BADLY NEED THE INTERNECT CONNECTION.

I've been out of internet service for almost 4days now and tried to contact them via 86670850 but after 3hrs of waiting still no agent can assist me so tried the option one to create a ticket and leave my number so that they can call me but no one called me even on the chat support they just send you ticket but no one will reach you out and this is very important with as in this time of pandemic were starting to worked at home but dont have reliable internet provider for our worked.our worked is at risked company will not pay us so were dependent on internet and our internet provider cannot reach out to provide resolution with our issue

converge, we are still waiting for installation, its been 2 months now and virtual and on line class will start on August 3, 2020. WHEN ARE YOU GOING TO INSTALL our connection at Rosedale residences Brgy. San Sebastian Kawit Cavite. Please DO SOMETHING ABOUT IT!!!! I paid twice the amount of 1,500 hoping in God that you will process the installation but up to now our status remain to be scheduled for installation. ITS BEEN 2 MONTHS NOW!!!! Until when are wee going to wait????

Converge, its been 2 months now and we are still waiting for the installation. On line and virtual classes will start next week in some private institution. When are you going to install our network in Rosedale Residences at Brgy. San Sebastian kawit Cavite.
Please converge, do something about it. I already paid twice the amount of 1,500 for the installation. We are waiting for your installation and we do hope you can make it before the start of classes in August 3, 2020

I already tried to contact your customer service but I always get redirected to survey and no one is answering my call after waiting for several hours in the line. What kind of customer service is that? I have a billing dispute to settle. My internet connection was installed June 10, 2020 and it was activated June 17, 2020. I was told that my bill will run from the start of activation not from the installation date. So I was expecting around 500 plus bill on my 1250 internet plan. However, when I received my bill I was shocked that it was 875 pesos. Too much for 14 days of use and too much hassle going back and fort on your office to follow up for my internet activation. I will not pay for this since it is not fair for all the inconvenience you had caused me. I might not continue using your service anymore and just switch to pldt instead.

WE APPLIED FOR INTERNET KINE BUT THEY SAID CANNOT INSTALL! ITS A SCAM COMPANY. DID NOT EVEN PROCESS MY REFUND!!!

SRQ-071085 0ROCESS MY REFUND OR WE WILL COMPLAIN TO AUTHORITY

Account Number: 0020010263679

Went to the office and confirmed I was being overcharge. The guy said, he will get the billing department to adjust credit.

Current billing came and no adjustment has been made and the overcharge is still there.

Made a phonecall - no action made.

Receive an email - no action as well.

This is seriously the worst customer service in the world. How hard is it for the billing department to investigate and adjust?

It seems like because we need the internet, doesn't bother them if they lose a customer.

So Frustrated.

Might get tulfo to action this.

I have applied for a new application last 9th June and until today application has not yet been completed! I have paid the amount needed last 12th July and after 12 days, I have not receive any upadtes from Converge! This is Fraudulent already! You guys take our money and we are waiting like dogs waiting for food to arrive! You could have updated me that installation will take longer than 10 days or even let me know a target date but none of this happened. I have tried to contact them via phone and website which are the only available ways to contact them, will also try their FB page. Already near on filling a complaint with DTI with my cousin's help.

Hi converge, I'v been trying to contact you numerous times and your hotline is unreachable. I just need the copy of my Service agreement sent to my email ASAP! I've also sent an email but no response. Here's my reference # CTS-002461633. Send me the service agreement asap

5 days na..150 mbps na nawawala sken...75 mbps ang contract ko sa inyo..since july 21 naikabit laging 30 mbps minimum lang ang connection na dapat ay 75 mbps.ayusn nyo naman yan.

I am Ms. Pamcy Dreo, applied last June 15, 2020 until now status is for installation. When other new customers already installed within 5 days upon submission of documents. WHY IS THAT? Account Number: 0919102033887. already paid the 1,500 last July 7, 2020. Lat message was

I get it, it's COVID right now, and everyone is tied up, but at least get your (Converge Phils) services straight and help make it easier to the paying customer to communicate with you.

Situation right now is I've applied and paid Php1,500.00 for the installation.

After about 10 working days, installers did come to my area and called, informing me that the Barangay number I indicated was erroneous, so that was my bad. They told me to call customer service to have it changed, because they cannot proceed. Now, I would have understood their SOP had the address been completely erroneous, but in this case, everything was correct, except for the Barangay number. By that logic, installers could have already installed the line, considering they were already in the area and had my contact, but they didn't.

Their customer service is "reachable" in several ways, as stated by their website.

- Phone
I called ALL their numbers and most, would be busy, go figure. Some that do reach them, would make me wait and then disconnect. At one point, I managed to reach a customer rep, it seemed like she couldn't hear me, while I was saying "hello" over and over. She asked if anyone was on the line for about 3x and in about 5 seconds, she hung up.

- Facebook
Don't bother here. Please just delete your (Converge Phils) facebook page.

- Website "Contact Us" Page
I made an entry here, with all the necessary information, but no response. Please just delete your website, and save yourself money by having to pay the domain.

- Email
They used to have one, as indicated on google when you search for Converge Phils, but weirdly, it's non-existent now. The information I sent just bounced back. So, kudos!

- Physical Visit to their main office (amid Covid)
I was desperate, so I visited their main office in Pasig, which was far from my residence and AMID COVID! Day 1 I went there around 11am, the security told me to come back because customer service was only from 7am to 10am. So, the next day, I did go back, at 6:30AM just to be sure. Line was long, but I persevered, and just thought whatever hurtful expletives I can throw at the customer rep for their company's "service". Upon getting in, I was sorely disappointed to be filling out a complaint form, rather than talking to someone who can help. They told me that my complaint is queued for immediate action, but I'm not holding my breath for it though, not after what I went through.

Again, I know it's COVID, but it's still a weak excuse, since you're accepting payments from people.

At Converge ICT, please take note at how long this "nobela" of a complaint is. That is how pissed I am at your service. A ton of expletives is running in my mind as I am writing this, but I choose not to be crass.

Please get your shit together.

There is no urgency on resolving the problem. Been having no internet since July 11 until now, July 22. Raised a ticket and did followup on July 18 and today. And still need to wait for 3-5 days for them to check the problem on our area

I make follow-ups everyday through calls and email. It's very annoying that most (not all) of your phone representatives are disconnecting our calls intentionally just to avoid us raising our concerns.

- The target SLA for the tickets raised is not met most of the time

- Most of the agent who are at "work from home" setup are giving us false promises for call back from their supervisors. They're not even sending email every time we request reference for recap. Yesterday, the agents I have spoke with are "JL" and "Beth"

- your port reservation team has a very poor accuracy on information and they gave us a port which is very far from our site. This is one of the reasons why there's an added delay on the process.


I understand that the job itself has a very broad scope and challenges. However, its not a valid excuse to disconnect us intentionally as we waited on queue for so long.

If you believe that those issue are brought by your system issue rather than human errors, then it's your business' responsibility to take actions and correct it. Otherwise, you have to assess your employees whether they're really doing their job because your clients' are the on who's suffering every time they make mistakes.

Please treat your customers fairly and professionally!

No installation was done for more than a week as promised by the company. This already paid where is your deliverables and commitment? Give me call today.

Good day!

It's been almost one month since I paid the needed fees for us to have the converge internet but until now, there's no installation happening. June 25, 2020 is the date of my security deposit payment and to prove it, there's the photo of official receipt below.

As the days passed, your employees continually says that I have to wait on a specific number of days, but when that date comes, there's no hint of any update or action. For how many weeks, I always go to Converge Noveleta branch and at the same time, I am sending them an email just to remind them to perform the installation. But as usual, they always say that I have to wait again.

I understand that you have a bulk of pending installation, but just so you know, they already set a scheduled date of our installation (which is July 3, 2020) and until now (July 18, 2020), there's no hint of action or installation happening. That's why I am frustrated because your employees are not true to their words.

Thank you so much, I am really hoping for your fast actions rather than being sorry.

I just want to a refund

Please help me to refund 1500 which I pay via ec pay.
I was expecting to have your service for 2 months. After waiting your agent is very supportive to make follow ups on your office. After 2 months finally I have my account number and immediately pay the 1500 so para mabilis ang pagpapakabit.

After that a representative arrive at our house and say there is no NAPA PORT ? Why it is we approve in the first place if there is no port at all?

It is not a valid reason why this happens?

I keep on calling your customer service hotline but it is busy all times. Almost everyday na po ako tumawawag.

Also for the email nag bounce back po ang email ng customer service.

My application is still on hold since April 21.The installer told me that there is no available slot. Since then I have not heard from them. It is almost impossible to get in touch with them on the phone and no reply via chat or email.

Last Thursday bet 11 to 11 30 am my connection shows LOS in the middle of a call from client. I use the internet to contact my clients since I' working from home. But beacuse of this I can't work and will have no pay because I cannot perform my job. We reported LoS in support in all channels (hotline/email/fb/messenger)provided by converge. But got no reply from any. This sunday I opened another ticket and some one replied asking the basic troubleshooting which has been done since day 1 and repeatedly perform the instructions daily but after that no reply from the support. In messenger (Converge ICT Support) around 3 they saw my messages but did not reply. So very frustrating that after 3 days of no reply they will reply once or just look in messenger without updates.