Converge ICT Solutions Inc. Complaints

Lahat ng proof of payment meron ako may proof ako natanggap ni converge ict sng bayad ko kaya sana naman mapabilis ang pag refund

I experienced the same thing and the same amount. Created a ticket to converge but no response. Where to

Same experience here. Sent them several emails with screenshots of the payment, no response until now.

Same situation. Nagtry po ba kayo pumunta sa central office nila. Ganun po kasi gagawin ko sa friday.

Same case, nag apply ako last May 24,2020 then june 3,2020. Nag bayad ako until now walang process yung installation . Nag check ako for status sa converge wala daw available na nap.

nagbayad ako ng installation fee 1500 account na ito 002023126416 pero hindi na install

Experiencing no internet server. Can you please do an action to this as soon as possible.

For peace of mind, this might help you too. I figured this out thru their Frequently Asked Questions since I was confused with my first billing. I emailed them and they won't answer queries clearly and will only give SOAs or automatic responses.

NOTE: Understand that your initial payment consists of Security Deposit (SD) + Installment Fee (IF). It's NOT a payment for a recurring mainline bill, it's the INITIAL Subscription deposit. Your SD is refundable once you terminate the subscription.

In my case, I paid the whole upfront free: (SD) P1500 + (IF) P2500 = P4000 total subscription. I have a P1500 that I can refund.

My net was installed on May, 2. Statement of Account (SOA) will be read every 1st day of next month which contains your billing. Do not pay unless you receive your SOA. I received my SOA thru email on June 9 and my first bill amounts P2951.62. I received SMS notification before that day that my "outstanding balance" is P1451.62 (it will be confusing when you don't know the computation, see computation below). I was so confused and distrusting because I didn't understand my first billing plus I paid P1500 on June 2 without SOA, it wasn't reflected. So I emailed, yet my questions aren't clarified. This was during ECQ, so it's frustrating to contact them.

Here's what I understood;
The first Mainline fee is computed from the Day of Installation to the End of its Month. It's also known as Prorated Charge that you're ought to pay + Mainline fee of the Recurring Month.

COMPUTATION: Mainline Plan / 31 (Installed Days) = Prorated Charge
+ Recurring bill + Payment for IF when stagerred
= Total amount of the first bill (VAT Included)

My first bill compute: P1500 / 31 * 30 Days = P1451.62 (Prorated Charge during May)
+ P1500 (June bill) + 0 (IF)
= P2951

The next SOA will consist only of your recurring bill once you completely paid your first SOA. Due date of payment varies but mine is every 20th day of the month, which is unfair for me but safe for them.