Converge ICT Solutions Inc. Complaints

Pumunta yung installer kahit wala pang sched na nakalagay sa status.
Need pa daw ipaconduit wiring, hindi naman namin alam na yun pala ang need, eh ayaw ng may ari ng expose na wire, may other way naman sanang inooffer yung may ari, ayaw naman trabahuhin ng mga installer kesyo di na raw nila trabaho yun..basta ang daming demands na walang site visit

June 18 pa po ako nag apply mag 1 month na po di pa din nakakabitan. Hindi naman biro yun 4k kaya kung tatagal pa ng bwan bago maikabit pakirefund nalang po yun binayad ko. Salamat po.

We transferred home in June 27. Since then, I have been trying to contact Converge to transferred our line. It has been 2 weeks already and no one has entertained my inquires. All they do is to say, "Pasensiya na po." As if that would suffice my work the studies of the kids. I lost my other job because of them. They are the worst. I will definitely sue them.

No internet connection since Wires were peeled and cut due to house construction along the street. My work as a teacher is affected since most of our trainings are online. Its been a month since i reported this problem.. lot owner also is complaining that they cannot continue the construction because of the wires that passes across their roof.

Paki cancel na ng application ko dahil di naman nainstallan may 15,2020 pa nakapag bayad remarks ko ay passing private property at hazardous daw at faulty wiring tyaka no pole attachment gumawa naman kami ng pole at waiver naiscan na ang waiver namin sa office ni converge sa pasig pero wala parin nag install kaya please request to refund nalang kailangan na kailangan ko yung pera na binayad ko na 1,500 ..

Account name: Cavite, Noelito Macnas
Account number: 0020230736348
Email address: noelito.ca***@gmail.com
Registered mobile number: 09665942451
Registered address: 27 A Lower Jasmin St. Brgy Payatas A. Quezon city

Very disappointed kami sa customer service ng Converge. We applied thru their website and all the agents na pinagfa-follow up namin they all said that "ganyan ang nangyayari kapag sa online kayo nagapply" feels like we were scammed. I paid last June 20, after a week we received a phone call na disapproved daw dahil we did not pay the initial cash out when infact we already paid it as soon as we received the instruction via email. After more than 2 weeks of follow ups sa mga patay na email address na binibigay nila never once they replied. Pagpunta namin sa Noveleta Office ng Converge the staffs told us already sa pila palang na iemail nalang ang concern. Ayaw nila kami iassist gusto kami pauwiin dahil wala naman daw magagawa kundi ieemail lang. Ano po klaseng service yun? we ask for contact numbers na tatawagan para ifollow up yung concern, wala daw email lang meron. We emailed our concern thru 4 different email address:
1.kdrs***@convergeict.com
2.custo***@convergeict.com
3.rl***@convergeict.com
4.jpvi***@convergeict.com
for 5x in a day ang sabi magrereply daw within a day pero wala. Ipapatulfo nalang po ba namin kayo o ibabalik nyo nalang yung initial cash out namin na 1500? We will not push thru the application because your customer service sucks. We are scared that someday if magkaroon ng problem sa connection ganyan ulit mangyayari hindi kayo makausap ng matino

Very disappointed kami sa customer service ng Converge. We applied thru their website and all the agents na pinagfa-follow up namin they all said that "ganyan ang nangyayari kapag sa online kayo nagapply" feels like we were scammed. I paid last June 20, after a week we received a phone call na disapproved daw dahil we did not pay the initial cash out when infact we already paid it as soon as we received the instruction via email. After more than 2 weeks of follow ups sa mga patay na email address na binibigay nila never once they replied. Pagpunta namin sa Noveleta Office ng Converge the staffs told us already sa pila palang na iemail nalang ang concern. Ayaw nila kami iassist gusto kami pauwiin dahil wala naman daw magagawa kundi ieemail lang. Ano po klaseng service yun? we ask for contact numbers na tatawagan para ifollow up yung concern, wala daw email lang meron. We emailed our concern thru 4 different email address:
1.kdrs***@convergeict.com
2.custo***@convergeict.com
3.rl***@convergeict.com
4.jpvi***@convergeict.com
for 5x in a day ang sabi magrereply daw within a day pero wala. Ipapatulfo nalang po ba namin kayo o ibabalik nyo nalang yung initial cash out namin na 1500? We will not push thru the application because your customer service sucks. We are scared that someday if magkaroon ng problem sa connection ganyan ulit mangyayari hindi kayo makausap ng matino

We received the email regarding the payment of the installation fee AFTER A MONTH on June 28, 2020 and on June 29 we paid Php1632.00 (installation fee is being paid in installments) at the outlet at 7-eleven. They sent us an email that our payment has been received.

On July 7, we received an email saying that we were on step 6 and said that we should proceed to make the initial payment AGAIN.

The agent that we filed the application form with said that maybe it was just a glitch in the system however I am still worried that it might be cancelled. Especially because we waited for a whole MONTH for the new wifi to be installed

Please answer if we need to make payment again

I paid 1500 application fee, last June 26, 2020 still my Dashboard has no update if my payment already received, we applied thru Online.

Jusmiyo walang update. Anu na?

I need a refund

Unreachable service numbers! I dont have connection for more than a week and i believe the problem is within the inside the house connection! I was trying to contact all the numbers to get a field technician to fix my connection, i’am working from home and i was suspended from my company due to my inability to to do my job!I had a several tickets created but not even once they replied to my emails or responded to one of the tickets! I’m fed up and frustrated. This is the worst internet provider when it comes in servicing their customer. I will seek legal actions because of what happened. If this concern and issue will not be resolved and if I’m not be Compensated, I will sue Converge for this.

I paid in a wrong account numbers because converge text an account number last April 2020 and realize this June 2020 you did not receive our payment upon checking you just send us a wrong account number last April then after 3 months you text us that we need to pay amounting 7000plus I was shocked then I check that it was different account number you sent us before... Converge is the payment name of the company who received it and didn't call us ...please correct this and refund our payment sent it to the correct account number. in times like this 3000 is a big amount and come to think we have no work. please returned our payment.

Good day, Converge ICT Solutions Inc., It’s been 51days since I paid an amount of 1,500 (PESOS) to install a service at my address. Checked the application I paid which was created by one of your agents HOWEVER IT WAS CANCELLED. Another agent of yours made another order yet it’s on hold. I just need explanation about what’s going on or if there’s any chance for my service to be installed because I will file a former complaint if this won’t be resolved.

Thank you,
Veronica

am Andrew Gregorio, I am residing at Poblacion Sta Maria Bulacan, I made this email to report issues regarding our internet provider (Converge). We have been their customer for almost 3 years now and we havent got any serious issues not until year 2020 started. Because of the Covid19. Me and my sibling (Aeron Jaye Gregorio), which is the account owner decided to work at home as a BPO representative. Since I start working at home, I am using VOIP for my job and whenever I accept calls both parties cant hear each other as in hindi kami nagkakarinigan ng customer ko, We already reported this more than three times but there was no solution given, I tried to contact their online support but it seems na nilalaro lang nila yung mga customers nila, There was a time that I called them pero yung representative kumakanta lang. second contact I was able to spoke to a representative named Yna around 3rd week of June and gave me a ticket number 002 110 752 saying that I will receive an email about the reported issue, More than 7 days have past I did not receive any emails and decided to call again and talk to Allain(ID:5537) last 3rd of July and was told that they will be sending out technicians kinabukasan to see what's going on pero walang pumunta na technician they also gave me another ticket # 002 223 699. I cant work properly, 1st schedule ko is 3am to 12 noon pero pag dating ng 930 am hindi na kami nagkakarinigan ng customer ko and I am forced to log out and hindi ako bayad sa work ko, now my schedule was changed to 8 pm to 5 am which is much worst. from 8 pm , 1am na ako nakakapag trabaho dun lang nagsisimula umayos yung connection nagiging half day pasok ko and starting last week of June, Ineescalate na ako ng Management ng work ko dahil sa internet issues na na eexperience ko and at the same time yung salary ko is affected, tried to do hundreds of speed test pero ang taas ng jitter nila which normal should be around 1-40. please help me resolve this issue with converge

I paid the initial payment of 1500, but when the technician came to our house he said installation can't push through due to wrong NAP assignment and I should wait for 10 days for the refund, so after 10 days, NO REFUND was made, tried calling their CS but ang tagal ng waiting time sa queue (1 hour) na nadidisconnect na ang call, sent multiple e-mails but all I get are automated replies.
During this pandemic, even small amount matters lalo na at 3 buwan walang income ang tao.
PROCESS REFUND NOW!

May 21st made my payment for the installation of my converge. With reference number #2020-05-21-1307676.
Account number 20230741168

I started to notice an extra fee in my SOA. I inquired about it over the phone last March 2020. I was promised that this will be looked into and will get an email update. A month later(April 15th), I emailed bil***@convergeict.com to follow-up as I've not heard back from them. April 21, someone responded that they will let Manila team (billing***@convergeict.com) know about this.
Over a month later (May 23rd), I emailed Manila team to follow-up because I have not heard back from them again. On May 26, my email was forwarded to someone again and misunderstood my concern for SOA request. I immediately replied & stated my concern that same day.
After, no reply again. June 3rd I emailed them again for a follow-up. Until today, they offered no explanation, no reply. Every month I keep seeing an extra fee that I'm "supposed" to pay.
My monthly bill is 1,500. I'm never late in payment. There should be any late fees or unpaid balance. I've been very patient. How long do you plan to drag this on without any updates? Is this your business practice?

These were a couple of emails that were CC'd but were not working when replied on June 3rd.
1) earlystage***@convergeict.com
2) consumer***@convergeict.com

I have 10 different email addresses from you. 5 of which have names of your employees -- Billing and Collection Team.

Sana po maaksyonan ninyo bkit po ganun amg service nyo kc nag apply ako during quarantine time peto sana mainyindihan ninyo yong binigay nainstruction sa amin kso bkit hangang ngaun. A waiting payment prin kme may 19 ppo kme nagbayad sa cebuana n anong petsa n ngaun walang paliwanqg yong agent ko puro waiting

My problem is I already paid 3,500 for the past 6 months for installation and I think I'm already paid the installation so it must be 3,000 a month but still paying 3500 for the installation please fix this problem and explain to me everything, and why I'm paying for 3,000 instead 2,500 for installation my mbps is 100

We would like to get a follow-up on our refund request. It has been more than a month already since we submitted our refund request. But still, no update yet.

Our subscription/account application is currently set to "onhold" status because on the day of the installation, they contacted us that there's no line in our area so the internet installation won't be pursued. But before that, when we applied online through their site, they said that there was a line. Very misleading indeed.

Please help us grant our refund request already for our initial payment of PHP4,000. We've attached the screenshot file about the payment.

Here's our account details:

Reference Number: SS-03-764850
Subscriber's Account Number: 0020230696481
Subscriber's Name: Pamela Montinola

Hoping that you can help us.