Converge ICT Solutions Inc. Complaints

upgrading from 25 to 35 mbps, but till now no signal. No CSR to attend the complaint, no immediate response coming from them, poor service.

we moved houses on 02162020. our internet was reconnected 04032020. i raised a billing adjustment within April 2020 (i can't recall the exact date). until now, no fix was given and last time i called sometime last June 2020 i was told that it will be rechecked since only 1500 was adjusted of and it was even unclear what does it cover. im expecting a almost a month and a half adjustment of my bills for me to be updated on my payments and to upgrade my speed to 35mbps which they won't let me because of my past due and balances. im paying what i owe each month excluding the adjustments im still waiting until now, and not only that, my address on my billing statements still shows my address when the fact that i have requested for that to be updated even before we moved out from our old address. i already raised a complaint against converge because of the delay they have made to transfer my internet connection since i was needing that from the time we were told that it will be transferred since my wife also do some online selling of her pastries and cakes. i keep on getting promises that were never fulfilled from all of their representatives except from the one who have sent a dispatch team to connect my internet that was days after i sent my first complaint against them through here. please help. thank you.

Nagbayad ako ng almost 8k sa unpaid balance and got disconnected, the only way for me get service is to apply new contract, many times i went there till successfully got number to have a slot (since they only accomodate 25 to 35 slot for costumer service) i waited from 2am till 11am, after paying almost 8k from my previous account and another 4k+ for my new contract.That was last June 8,2020 then the next day June 09, they install my internet but i asked the Man who did the installation where is my cable box, because i believed my service is bundled with cable tv, he said wait for the other team because they will be the one to install your cable tv, i dont know if its true but i saud "ok", then they left. Few minutes later he went back and take the internet box or the one he install awhile ago, he said they will go back tomorrow which is June 10 to install the bundle service, obviously they did not know what they are doing, He adviced me to go again to the office and file another complain and ask for costumer service, i told him i cant, not this time, you know how hard to get coatumer service slot and im done doing that and its impossible you know the situation of covid19 and it take a lot of time for me to go there again..No one since then come to my house to install the service even until now..i went there again they just get my mobile number and promised to give me a call but no one did.please help this is really a hard time to complain but i want to file a complain regarding this issue..

Gusto ko lang po mairefund yung ibinayad namin na 1500 sa Converge sana lang magawan ng aksyon dahil May15,2020 pa kami nagbayad 1 month na nakalipas sana lang maprocess na ung refund.

Kindly give me a refund, im not wasting money here!
I paid the initial fee worth 1500php. Then your installers came to our house just to inform me that my application is rejected due to port is 900m away from us! My application status still on hold! It's been a week! Process refund now! Or I will take legal action against your company! See details below for your reference!

Ref# SS-06-1051765

Kailan ko matatanggap yung refund? Nagpunta dito yung installer nyo tapos nagsabi lang na rejected yung application since ang port is 900m away sa bahay. You should've check your resources first before telling me to pay the installation fee. 1500php din yon, Im not wasting money here. I need money back now! Umasa ako na makakabitan kami after a month tapos refund nalang patagalan pa? Grabe! Below is my application reference number and my details. I paid thru gcash so I hope it will be refunded to the original form of payment.

Ref# SS-06-1051765
Account# 0020230801009
Name: Alexandra Domingo

Until now I didn't receive an answer. I submitted this complaint a month ago and sent proof of payment but no longer heard from Converge. It's very hard to get in touch with a customer service. The speed is 25 mbps but not consistent. Intermittent connection to no internet. Converge is also billing us in advance. The month has not yet ended but the bill is ready. I demand a month of free service as it was disconnected due to payment not posted.

We received a text from converge with this account number (0020230483882) and later realized that this is not my account number. I just paid 1,700 pesos with the wrong account number. I have emailed you 3 times and tried calling your customer service hotline but i got no response. Please let me know what to do.

Lost of service all od the sudden and no possible way of contacting one.not even responding on email..

I'd like to follow up my REFUND REQUEST more than 2 months ago. Until now you didn't give back my money of 1,500. Ref# SS-03-765101, Ticket#001671401, Reference#: SRQ-045364. It's so hard to contact your contact#s and not answering email. I escalated this case many times. Please be honest and do the right thing.

Hi,

Good day,

mag rerequest po sana ako for refund ng downpayment ko .nag punta today yung mag iinstall ng converge ang sabi wala na daw slot?how come?Pano nangyari yun eh na approved ako and nakapag down?...antagal ko pong naghintay tapos wala din pla...OMG! umaasa ako sa wala...yung agent ko hindi ko na ma kontak.

kindly refund nlng po ng 1,500 na binayaran ko for downpayment...salamat

Thank you

I applied for a plan and submitted all the requirements and paid all the fees. The installation took place yesterdaym I was informed that it will be activated withjn 4 hours but until now it is not active. It is already 24 hours as of this writing. Please check and have my line activated. This is really disappointing and very inconvenient in our end as I am working from home and thought that your company is different from the other.


Account name: Mary Catherine Gucilatar
Account number: 0020230781135
Contact number: 09995239604

I have called & emailed this company about my long disconnected account way back in AUGUST 19, 2019 BY A SUPERVISOR NAMED "GABBY TAVAREZ" Reference # 00811274, because they didn't transfer my account to a serviceable area. Now, they still keep on sending me bills for a service that I can't even use.

Our walang kwentang Converge Agent: Emil Resurreccion

I’m fully paid! It’s been more than a month! But you haven’t installed it yet! My agent is not replying!! Been calling the hotline everyday (1 hr waiting period. But most of the time my calls get dropped) and they tell me the same status and not do anything about it! I asked for a refund twice, but told me to wait for my agent’s email (eh hindi nga nagrereply diba!!!) I paid 4K for nothing!!! BASURA customer service niyo

I paid on April 6, 2020 for the service to be installed. However, I just got a phone call from the installer on June 13, 2020! Unfortunately I was not at home that time so we agreed that they'll install the service on Monday June 15, 2020. I sent an SMS to the technician a day before an even on the exact day but I got no reply. Up until now I'm still sending an SMS to the technician and I'm just being ignored! I also got the same treatment from the agent Elson James Santos. He was prompt to respond back before via email when we talked about how and when I will pay. But after that, I hardly get any response from him when it comes to the follow up!!! I tried everything to have this matter addressed!! Called their contact centre, no answer. Sent an email to their customer service, no response. Chat support, got an error. Filed a complaint in NTC, no response. I'm losing my mind over this specially since I need the connection for my work!!! Converge has the worst customer service! They can't be contacted! It already feels like a SCAM! Paying for something that you don't have!!

I dont know why it is taking this long for Converge to call me and schedule my installation. Out of desperation, ive approached one of converge installers in Flair and asked for his help. Even with his help, there is no update AT ALL as to when it can be installed. He said that my name is in the line up. We made it clear with the Sales Rep (Angelica Gutierrez) that we need the connection ASAP. We sent all the requirements and deposited the payment right away but now theres NO update at all. It seems like my installation papers are just sitting in a desk and NO one cared to call or update even if I follow up at least 3x a day. Please understand that all people depend on the internet since we are working from home. We did our part. YOU took our money. PLEASE PLEASE PLEASE DO YOUR PART AND INSTALL MY INTERNET ASAP.

IVE BEEN PATIENTLY WAITING BUT MY JOB IS BEING COMPROMISED. we are moving to our new address tomorrow at Flair and we need that internet connection ASAP!

Please someone get back to me. Thanks

June 10,2020 4pm till today June 11,2020 8am onwards still no internet connection. No notice whatsoever. My job is at stake! I'm located at Grand Walnut Grove Subdivision Brgy 167 Llano rd Caloocan City Metro Manila.

Its been 19 days (May 20th-present) since i lost internet service on converge. Been reporting it to their technical support aswelll as sevice desk including the agency who process our connection but they response barely rare and keep repeating same reply like before asking whats the problem and giving me ticket for my report but aint receiving any repairs until now. Cant even contact them thru cuatomer hotline numbers are always out of coverage or unattended mostly.

I’ve been trying to call your customer service hotline for several times now. It’s been 3 weeks. I also tried to sent an email to your said email address but it was said that it can’t be found. I want my initial pay to be refund.

nag apply ako may 8 ni refer sya sakin ng kapit bahay ko so tinulungan nya ako sa application ko then dipa ko sana magbabayad kse tinatansta ko pa ung date kinulit ako ng agent si kurt nag bayad nako then good thing may email na 10 days tatawag para ma ischedule bgla ba naman may pumunta sa bahay namin pero.wala kami para saan ang email ng converge kung installer ang nasusunod so sinabi ko sa kanya nag promise sya ng ilang beses ng date of installation at pag nagttxt o pm ako sa kanya babanat sya na tiwala lng makakabitan ka din wow tama ba yun at pag nag ppm ako para sa update ng installation ko babanat sya ng wG mkulit lalala ang sitwasyon baka di ako makabitan so anu to may pag control sa installation ha? at una promise na installation may 27 pngalawa june 1 tapos june 7 hanggang ngayun wala pa so nag text ako kse 1 buwan na walang ngyayare kailngan ko sa trabaho ko yan eh wala pa hanggang ngayon so nag txt ako at tumawag na misis ko na tumawag binabaan kami galing diba ganyan pala converge napaka un professional ng mga tao nyo btw gusto ko na ng refund at ipapaalam ko sa lahat ang ginawa nyo sakin di maganda experience ko sa converge as a first timer customer wala palpak kayo walang wala quality ng serbisyo nyo