OK Furniture - Head Office Complaints

I bought furniture two months ago, one of the items, woredrobe started falling apart, within 7 days. I laid a complaint against the item. The lady which was supposed to handle it at Kanyamazane branch, by name Shirley kept on dismissing me, and without a way forward for two months now. I feel helpless, useless and uncomfortable with the service at the store

I buy Defy washing machines in Ok furniture Ga-Rankuwa in 20 February 2021. I complained about 01 June 2021. They said technicians well about 5days but even now.what can I do. Complain number 1468955
Ramabina Cedric
0761463794
0767033510

Salesman sells good that is not available in store
Last year I bougt a fridge cash but when I have to get it I was told there is no stock is only display...
Again these year my dos lay-buyed Hisense Tv for me end of april and paid it off the following month,when they have to deliver it they said they dont have it and they checked other branches and there was none..he asked for refund they said there is no cash in store..we end up taking the Tv we didnt like because of the salesman who is not transparent enough...very poor service I must say

I bought a bed that was on sale on Feb paid off the money end of April. now they told me that wont have it anymore i have been requested for refund from last till now i've told at OK Makhaza they don't have cash.I NEED MY MONEY ASAP PLEASE HELP

Last month I made a laptop laybuy at Ok furniture in Senekal. When I came to collect it they said they don't have it in stock and when I'm asking for a refund,they say they don't have money in their till and i seriously need the laptop i have a test tomorrow I'm a student.

Lionel Cyril Smith 33A Parkers Walk Parkwood Estate 7941
ID:5709155119085
I Open a Acc at this Wynberg Branch.my Acc is played up.
I want to Purchase something from your Store, they send me a SMS,My Application was regrettably been declined. I never skip One Month I Payed my Instalment more than what was required, to finish My Acc.
How is this possible, I'm going to contact our Local Community News Papers about this Ok issue.your Manager at this Branch give me a lot of problems, she don't keep me up Date and don't assist to solved my problem, My Credit Scrore is almost 700 I have a Acc with Telkom that is finish
February 2022 and also don't Skip one Month. I finish my Identity Acc.I finish my Bears Acc.
And Ok want's to tell me the Declice why did they give me goods the first time. Now it's payed up now they declined.

If Ok not going to solved are Approve my Application, that I'm going to let the Community News Papers expose Ok.

My Contact: 0789649257 WhatsApp:0685274018

Hi.I brought Hisense TV plasma (81CM) on 15th of December 2020 at OK Birch acres Mall Tembisa.This year 2021 it started showing blank then I decide to take it back to the store on the 30th April 2021.They took it back at store and also gave me an invoice stating the TV was received in good condition.They told me to leave it at store and they will call within 21 days to take it.On 8th May 2021 I get a call from hisense(supplier) saying he want directions to come fix the TV ,OK gave him my address when they booked for service and I told him its at the store.Then yesterday on 14 May 2021,they called me to fetch the TV and that it has been fixed but the screen is broken and that one cannot be fixed.They went to claim that I am the one who broke the screen of TV the time I brought it back at the Store.I told them that I will not fetch the TV if it's broken the screen and from that we couldn't reach an agreement.I thought I should write to you before I take any action dealing with this matter.

Good day i can attach all my emails if you want sense monday o spoke to a lady by the kroonstad branch(no name) you can check she was off on Wednesday. Monday she advised me to sent my paperwork through so she can see if i qualify for a account and if approved i need to come in for finger print. Teusday i phone again after sending my things just to hear sorry there was no attachment, o sent again just to hear today sorry your email dont have attachments again when i ask to speak to a manager she said okey it came through now. Today another lady phones me and said sorry that lady misunderstood me she works in cash office but they cant help me i must come in Business is hard outaide now but still wee serve customers like this
Brenda Goosen
0608585297

I bought it and seallybed at evaton mall sebokeng I reported to the branch manager by the name of Thabang four months ago but nothing has been done

I bought a bed last year July and after 4 months it started making noise when ever I moved and it distract me to sleep peacefully,I have complained about it but I haven't heard anything from them till to date.if I don't get help I will never buy or advice anyone to buy at ok.because it does not have any guarantee as promised.

On Tuesday the 04 may 2021, I went to the bank for my personal stuff. The bank told me that OK Furniture account is in arrears and I was surprised because my account is updated so I went to OK Furniture I spoke with the cashier and she said that she can't help me because everything is fine on their system, her colleague told her to call rainbow finance, she called a lady using the store telephone the lady told (rainbow finance) we can't do anything is not our problem the IT department must resolve it not us,for me is a poor poor service because didn't open an account with IT department, I opened the account with store if there is any issues they must be able to resolve it. How can you hand over the account and fail to clear it if is up to date for me is a bad bad service. I have been a loyal customer for years, from what happened yesterday I will never buy or open an account with OK Furniture, I will rather go to other furniture stores, your services is very very bad.

I need a paid up letter and I've been waiting for it. I'm losing a Job I applied for. I did send proof of payment.

My Name is Francinah Mabusela I bough a bed and headboard cash i even pay for delivery on th first of March 2021 at Ok Mokopane even today i did nt receive my things..i hv bn calling them but thy give me stories....i am 55 years yet am sleeping on th floor....please look in this matter ASAP...contact me on this number 0729191549

I bought a queen-sized dream girl bed on November 26/2020 now the bed springs are noisy I raised the matter with OK but up to now no help came to me and iam afraid they will drag their feet until the bed is completely destroyed so that at the end they blame me I have Spondylitis so this bed is making my Condition worse I need help thank u

I bought a stove at ok furniture Jubilee Mall and I am not happy about the it and they are refusing to exchange the stove

I would like to know how does ok operate when it comes to taking people to credit bureau what procedure do you follow because having to face lockdown while one was paying every month.now I'm still paying but they say I'm on credit bureaus due to lockdown how come with a reason of natural disaster should I stop paying since well I'm already in bad books.stranger OK FURNITURE

I purchased a sealy bed in Mount frere Ok furniture November 2020,i am not happy with the mattress as it is moving seemingly the coils are loose.I did report the matter to Ok they said it will take 2 months to be resolved.....that is highly unacceptable and its not the service u promised i eant this matter resolved.0631814439

I bought a stove at OK in carletonville, the stove bursted at first use a technician was sent to fix and still it gave me problem. My problem is how can a new electrical appliance be repaired twice, then there's a fault on that appliance. I asked for a new stove or money back but there floor manager does take my complain seriously, I was referred to Defy for them to handle my problem but I bought the stove at OK not Defy.

We bought furniture plus minus R23.000 then before the day of the dilivery we canceled the order in store now since then we have not received our refund and we are told to wait until theres money in store we have been waiting for the entire week and I believe that is incompetent. Please assist further as we have other alternatives regarding this.

I bought the defy washing machine in 2017.04.22 at ok durban in west street with the 3 year warranty plus 2 year extension of warranty,my machine stopped working and logged the claim with ok the guy helped me telling me that I must brought the machine at the shop I did so.Only to find out that he told me the wrong information when the guy from defy came to fix the machine I phone them and the manager told me to fetch the machine which I have to hire the truck again to fetch it, to her it was nothing I have to wait about a month with the broken machine ,she did not apologize about her staff of giving me the wrong information and wasting my time and my machine is still not fixed I dont know what to do please help.