Vodacom - Head Office Complaints

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A review of Vodacom

Grant D

4 reviews | Active since Jan 2018

12 Jan 2021, 08:16

Nasty Invoice from Vodacom

Once again Vodacom has left me at a loss of words!!  After it took over a month to process the relocation of my fibre, Vodacom then decideds to surprise me with a disturbing invoice of R2000 for my fibre account. The invoice included a pro rata amount of R480 even though I was charged for a full month at my previous address for the fibre line that vodacom did not cancel in time. The invoice also included an amount of R953 for a balance of contract at my previous address, that Vodacom did not bother to mention to me, telephonically or in writing, even though I spoke to them on numerous occasions to get my repocation processed. I am not liable and will not pay these additional invoice amounts for Vodacoms failings. I called through to the fibre customer care on two occasions and sent them an email over a week ago to query and dispute this, but as always Vodacom has not bothered to respond as yet.  This is my last resort to get assistance! SR210104-028033 - this query. SR201105-822154 - relocation request.

For 5 days in a row i played shake everyday and when i only need 1 more puzzle piece its the same pieces i had before just before the expiering date ends how in the world is that possible! Is vodacom busy scaming people is this true? You've won a puzzle piece towards 1 Million Megs for a Year
( LI )
You've already got this one! Collected
1 MxxLION MEGS
5/6
Play on the App to get 2nd free Shake daily!
And that is not the only one!

My mother Savita Francis, I.D.#4406030077080, phoned vodacom to cancel her contract as it was coming to an end, cell number 0662749317. While doing this with one of your consultants she was persuaded to take out a new contract for 3 gigs of data for R69.00 a month. This seemed reasonable so she agreed. A few days later she received a sms stating that monthly payment was R161.00. This is not what she agreed apon as she lives off a state pension and cannot afford that amount. She phoned vodacom but was told that was the amount to be paid monthly she tried on many occasions to cancel the contract within the 14 days given by law. She she went to vodacom shop at west gate shopping centre where she was told they couldn’t help she needs to go to vodaworld. At vodaworld she was told they can’t help her she must phone customer services. Thankfully after speaking to another consultant at vodaworld this consultant used her own phone and made the call. My mother spoke to a woman by the name of Vanessa who said she was cancelling the contract while she was asking for the relevant information she needed. This relief was short lived as a debit order went off her account. After numerous phone calls it is still not cancelled. This is now affecting my mother’s health as she is totally stressed about this. Her phone has been blocked and she cannot phone anyone ,in case of an emergency , for help.If anything happens to her I will personally hold vodacom responsible for it. Your failure to help an old lady solve this issue is embarrassing

There is a fraudulant contract on my name. I have tried to get it resolved since Oct 2020. I am paying for someone elses phone and airtime. When you phone customer sevice you get no joy.can someone please assist and help to get the matter solved. At the moment i am paying for Vodacoms mistakes

I bought a phone on the 9 at vodacom 3d cellular in Vangate mall January 2020 but i experienced technical issues on the 12 january 2020 when i made or recieved a call the people couldnt hear me speak on the other side. And i took it in i bought the phone cash and the consulted checked out the phone and saw it was a technical issue and tell me i have to wait 7/to 14 days to get it back and i didnt agree on that because i bought it cash either want a other phone or my money back and the refused. Now i cant continue with my work because i dont have a fone. Vodacom is bad for business and i will never buy a phone there again and i regret purchasing a phone there.

I bought a phone on the 9 at vodacom 3d cellular in Vangate mall January 2020 but i experienced technical issues on the 12 january 2020 when i made or recieved a call the people couldnt hear me speak on the other side. And i took it in i bought the phone cash and the consulted checked out the phone and saw it was a technical issue and tell me i have to wait 7/to 14 days to get it back and i didnt agree on that because i bought it cash either want a other phone or my money back and the refused. Now i cant continue with my work because i dont have a fone. Vodacom is bad for business and i will never buy a phone there again and i regret purchasing a phone there.

I have been without fibre for 2 months. I asked for relocation in November 2020.On 8 January my line was relocated only to find it is not live. I was told within 48 hours a technician will come and fix it.It’s been a week and I haven’t received any communication from them!!!!!I want to know who will refund me all the data I have to put on to just do my work!!!Who will be responsible for loss of income for my business. This is n joke

Have been phoning every day about my line being unstable or not workkng at all. Nothings been done or fixed. I'm done paying. I'm canceling my line.

I've requested cancellation figures 6 times already, and have not received anything. This is my final correspondence on this matter. I hereby notify you of the cancellation of my contract held with Vodacom effective immediately. No further payments will be made on this account. Thank you!

Requested transfer of fibre line on 7 December 2020. To date, Vodacom service agents are unable to confirm the installation. I am promised on a daily basis that I will be contacted by a technician with no avail.

SR201207#938824

Good day

PLEASE HELP!!!!!

I have been trying for months (maybe 6 months?) to cancel the following 2 contracts:
072 155 9072
072 144 5509

My main number is 0833108747.
I am sure that if you check Vodacom’s records, it would be clear how many times I have phoned to cancel the above 2 numbers.
The time that I waisted while holding the line (most often to be cut of as soon as the operator was told that I want to cancel the above 2 numbers) and talking to operators must be in excess of 3 hours. Surely that can be verified from your records?

At least the last 3 times that I spoke to an operator, they assured me that I would receive feedback from Vodacom, if I remember correctly within 48 hours.
This never happened.

The last few times (maybe 3 times) that I spoke to an operator, they could see from previous records that I have tried several times before to cancel the above 2 numbers.

The cost of these 2 contracts is R66.00 each per month, so I can assure you that I am not happy with the wasted time trying to do these cancellations.

Vodacom refuse to cancel these 2 contracts and keep on charging me the monthly cost.
This is definitely not fair!!!

Again I plead: PLEASE HELP!!!

So frustated and furious waited for a month and a half for Vodacom to install my fibre after relocating. Today openserve came to do the installation however had to pay them R2400.00 for additional pipes which i did an e wallet to the contractor apparently they are contracted to Open serve. Why must i pay an additional fee for running pipes? so after i paid them they decided to work on the installation.After installation is done i called vodacom as the router does not work and was advised that i must wait for 24 to 48 hours for activation. Awaiting feedback i have a SR Number which is SR210112-057625 hopefully this is sorted asap as i cannot go on another day with no data which is costing me alot of money .Service is very shocking wonder why you guys get so many complaints ? Theres the reason Vodacom lies to the clients in order to get sales but cannot deliver a service. As my previous mails i did mention time is money. All the time im waiting for you guys to sort the fibre out is actually costing me alot of money. My wife is working from home and we have been purchasing data for the whole month and a half. Please get this sorted asap.

Regards
Clinton Pillay
0815404545

I ordered for Fibre on October 2020 and until today still no fibre.I met the consultant on the roadside in my township Die Heuwel Proper doing promotional sales. I informed him that Metro fiber Metro Fibre completed the link up to my house and I and i did apply through Mweb to have fiber in August 2020 and was still waiting and he informed that i cancel my mweb line and go with Vodacom which I did in October 2020. I asked what about the line to my property. He informed that will not be a problem as i will be using Vodacoms line and just cancel Mweb.

He also informed that they will connect me on Vodacom fibre and should not worry about Mweb fibre as the lines are not the same. I sent Mweb a letter of cancellation as i did not want to pay for two fiber . On 20 October Mweb refused to honor the cancellation and i referred the matter to the consumer affairs.

In October i received a Vodacom LTE which was very slow and complained to Ronaldo at Witbank Vodacom. The whole of November we had no fiber and I complained to Ronaldo again who kept on making promises which was fruitless.

I also threatened cancellation in November2020 and was referred to Naveen by Ronaldo from Witbank Saveway Vodacom.

On first week of December Naveen called to help and i was on leave and i informed him to call me on the following week as i will be back in Witbank. I did not get any call from Naveen and when i inquired i was told he was off sick. I again threatened cancellation as i had no service.

When Naveen called they again could not solve the issue and i asked him to cancel the service again as i wanted to give him a chance to fix the issue but he failed again.

To my surprise and without my knowledge Naveen reversed the cancellation that was first applied for Cancellation Number: SR201217-979063.
I was billed in November for no LTE services rendered and again in December and now in January.

I sent a complaint on 9 December 2020 for no fiber service from 20 Oct to 9 December 2020 Complaint number SR201126-894939. This complaint was closed without resolving it.

I re-cancelled on 11Januaary 2021 Cancellation number : 2102111-051 864.

I have been saying if you’ll cant privide me a service we should cancel since November 2020 and until today Vodaacom is still charging for no services rendered since November 2020.

Please reverse November, December and January charges as i had no service from November 2020.

Also now Alrich and Ronaldo and from Vodacom Saveway Crescent won’t take my call because they know that they misinformed me.

Hi there

I have had a Vodacom Fibre installed on 11 December 2020 and until today 12 January 2021 it has still not been activated. I have been phoning everyday and everytime I speak to an agent there is a new story.

They tell me they have escalated the situation and sent an email to supervisor and it will take 24 hours

It has been taking 24hrs since 11 December

My daughter had to travel 400km back home because she could not do her university assignments as it was still not yet activated

Please contact me urgently 0798777332

I have been a loyal customer with Vodacom for more than 10 years and have at one stage been on Debt Review for other personal reasons. I lost my employment 3 years ago and continued to pay my account with Vodacom even though I could not afford it. I am no longer on Debt Review due to the unemployment. I have now however been employed for just over a year but decided not to re-instate the Debt Review.
I am not able to do my upgrade due to this problem whereas I have done 2 upgrades while on the Debt Review. So please enlighten me as to how this now works????
So even by being a loyal customer no longer makes a difference in this country!!
And who is the company to tell me that I cannot afford the contract that I am looking to upgrade to? You are not interested in looking at what I earn to see that I can afford the 3 contracts I have with you but the moment that you see that I have something on my credit rating you shut me down. I even asked at the Cresta Shopping Mall store to update my details but the consultant didn't do that, he just went straight to doing the upgrade and said I was declined. Between my husband and myself we get over R30k a month and you want to tell me I can't get an upgrade???!!! Come on, this is pathetic!!!!! Been a loyal customer for more than 10 years and this is the treatment that I get???

I moved to a new place filled everything on the 2nd and of Dec 2020 and sent thru and was told it will take a month to get internet .I was not happy but I accepted that but now it passed a month and I have been taken from pillar to post , called in more than 10 calls and sent emails, still no internet .I need to work from home and I don't have internet. How am I suppose to work? I'm paying for a service that I'm not getting .this is cruel and unprofessional. I need this to be sorted a.s.a.p.

I applied for a contract with you guys on the 7th of December at your Sandton store were I was declined even though my credit status is healthy. This actually puzzled me and I decided to let it slide and I applied with Telkom last week on 05/01/21 and I got approved.


Now since the time I put through an application with you guys there has been a number that keeps calling me 011 430 6556 including some international numbers and these people are asking if Vodacom has called me as yet and they have my details - which I fail to understand how they got hold of them because there is no other place I furnished my details to except to Vodacom.

The person who handled my case for the application is Lear who claimed to be the store manager. This guy was very dodgy I'd have to admit, what I know is when you apply for something you get feedback same time - with him he advised that I will receive feedback the next morning which I agreed to it.

I followed up with him the next day late in the afternoon as he promised to get back to me and he advised that the application was unsuccessful.

What bothers me is there is no inquiry on my credit report from Vodacom till this day!

When I google the number 011 430 6556 I found out that scams are being done with this number.

Therefore it means that Lear (store manager) is part of the scam and I am taking further steps in regards to the matter!

Christiaan Nieuwoudt
ID: 6401175161086
Contract Cell Numbers: 0761284441 and 0636892375


I have been a Vodacom customer for more than 20 years. Never had any issues or problems. I currently have 5 contracts. In May 2020 one of my contracts expired (07612844410). Due to me not using this or 0636892375 anymore I contacted the Vodacom call centre to cancel. I was informed by the call centre agent that she does not have access to the information cause they have moved onto a new system. She informed me that a supervisor needs to access and cancel. During the call a supervisor was called and I was informed that contract is now cancelled.

The following month I was still billed for this but accepted this to be the last month I would be billed. However, in July 2020 I was again billed. I phoned the call center again, and again same process i.e. Supervisor need to access old system and cancel. Again this did not happen.

In Aug 2020 0636892375 also expired. I again phoned and was informed supervisor cancelled both contacts. I accepted the Sept bill but again in Oct I was billed for both contracts. I then phoned again in Nov 2020 and just went through the same process and promises with no action.

In December I visited a Vodacom outlet at the Pick and Pay Centre in Edenvale. To my surprise the agent also informed me they cannot access my information. I then signed into my Vodacom and showed her the contracts I am referring to. She then phoned the call centre and the same process followed with the same promise that both contracts now cancelled. Needless to say both still reflect on my Jan 2021 billing.

I am not sure what is going on Vodacom but your service is just plain poor. I think I have now done anything in my power to get these contacts cancelled but Vodacom just continue my money every month.

I am now for the final time requesting that both contracts be cancelled immediately. I also want Vodacom to refund me for both contracts i.e. 076 128 4441 from June 2020 and 063 689 2375 from Sept 2020. You records will clearly show that these numbers are not in use. I want to be refunded cause I was promised on numerous occasions that these contracts are cancelled which did not occur.

As mentioned I have been a loyal Vodacom Customer for many years. I request that Vodacom now please assist in this matter and to adhere to my request above. Failure do so will force me after many years to think about changing service providers.

Thanks

We continously experience poor internet services at princes grant near stanger. Can you not fix the problem.

My month to month fiber line was cancelled over 9-month ago with numerous emails having been sent to customer card on an on going basis and to date, 2021, I am still being billed and black listed. Shocking. Please pass credit immediately and rectify my credit rating.