Vodacom - Head Office Complaints

Hi
I was billed on a new contract without myconsent and it was done on the 3rd January and my present contract was only supposed to finish the end of January. Everybody I contact just send me in circles.
I am a pensioner with an income of R4500pm and can not afford a contract of R1800.
NOBODY SEEMS TO LISTEN OR CARE.
PLEASE HELP..

My account Vodacom system account fully paid up settled. I requested a PAID UP LETTER ON THE 19 NOVEMBER 2020 in CENTURY CITY VODACOM STORE.

The sales person was nice enough to assist me and got a consultant on the line. She told me my account was settled and that she will request my PAID UP LETTER TO ME PERSONAL and that VODACOM WOULD CLEAR my ITC RECORD within 14-21 days.

I checked my credit report AGAIN ON 8 JANUARY 2021 and and saw in the strand street Vodacom STORE my accounts details indicated settled, but it has not Bern CLEARED from VODACOM SYSTEM.

BALANCE that's,settled on my account still showed up ITC REPORT as an unpaid account.

VODACOM HEAD OFFICE took account back from VVM in FEBRUARY 2020 and stopped my debit order.

I called VVM today, 8 January and they told me they cannot give me a PAID UP LETTER. VODACOM head office must clear my name that settled my account and give me my PAID UP LETTER.

Please, phone me asap on 0611 858 862 for my PAID UP LETTER and to CLEAR my name on ITC asap.

My life is in limbo and I can't buy my kids a house because of this situation

Your assistance to sort my PAID up letter out as,well as my ITC Clearance RECORD would be appreciated

LK GILBERT
0611 858 862

My name is Nthabiseng Lefakane(9607060462085). I accepted and sign contract with vodacom during December. I received a phone without a sim card because the sales representative said that the sim was not available at that moment and I would receive a call to come and collect it. She gave a different simcard but later called and told us not use the simcard cause it was someone else's simcard. I waited for their call but they didn't call. I went the on the 7th of January and they told me that the simcard was still not available. They told me I should do a sim swap for a number I don't know or have yet.

I am very unhappy and dissatisfied with the service and I got. I it's been 2 weeks using my own data to update the phones system while I have to pay for a contract phone without a simcard and benefits which I can't enjoy because the 20Gig once off lasts only 30 days stated in the contract. Basically I am paying the full amount for half of the agreed upon contract. This simply means they have bridged the contract.

This is the simcard they gave me, which it is not registered and I was requested to do a simswap with this simcard. Simcard number : 89650000000009669348
V C 64K 3 in 1 2157330 Vodacom SP

I have logged a request om 1 December 2020 for fibre relocation the form filled in stated 30 days notice which has passed now and I have not even had someone call me to arrange a date and time. It has today been 40 days since I logged the request and no feedback.
SR201201-913435
I logged the request 1 month before we moved because that is what the process is. I am starting to work from home on Monday again due to the covid 19 second wave but how must I do it without any fibre line?

On 13th December 2020 I received the message that says "thank you for purchasing the game. Enjoy and have fun! ***@iaapgame.com" since then when I checked my account balance was reduced and I wasn't aware until I found out on the 3rd of January 2021 that my airtime was deducted. I called vodacom so many times and they said they will block the subscription but still is decucting R5/day and the worst part is that I can't access Internet as my phone is non Internet service is a stylo small phone and vodacom suggested that I must buy data, but to me is like they don't want to resolve the issue because how is it possible for me to use data on this kind of device. The worst part is that my number is on contract and I cannot control the airtime to no balance because I received monthly airtime. They also gave me this number (0105945452) for cancellation, I did called the number more than 20 times but it does not going through. So it seems as they failed to resolve the issue and as for me I cannot call vodacom customer care every minute of my time to resolve the issue. I am sick and tired!

To whom it may Concern.

I am writing to launch a complain regarding the manner in which my airtime is been charged or should i say whenever I load airtime, it just vanishes unreasonable so.

The number in question is 067 302 7590 which is a 24 month contract. I am paying over R1240 P/M, i am not even sure if i am receiving any airtime on this contract because whenever airtime goes into my sim card it just disappears. I made several phone calls to your call center seeking for assistance I was told at time I may have subscribed to something which I dont know, they then unsubscribe soon after that when I load, same thing happens.

I have lost so much money ever since I decided to return to Vodacom, I regret the decision to take this contract as I get nothing nor benefit or whatsoever instead, all I am getting is to be cheated my hard earned money.

Even the deals, that you loading to me, Minutes or power hour promotions are not the same as others, mine is just a R5 for 1 hour VC-VC or R8 Power Hour for 12 hours, that means everyday i Must load R12 x 30 equals extra R360 plus the R800 that I am loading monthly over and above we looking at R2400.00 already.

I never got any good offer, or free minutes for my loss.

I am taking my time on Friday afternoon to write to you because I am highly concerned about how things are going with Vodacom. This makes me to regret coming back to Vodacom after I was away and happy at MTN for so many years.

Please step in, have a look at my account and all the moneys I am loading and loosing on a daily basis and intervene.

Concerned Customer
Samuel Mabuza
067 302 7590

Picking up bad credit on my name for Vodacom acount from 2008 after sekwastration documents was received by Vodacom 7 years ago.Went to Vodacom store and they told me to contact customer care regarding this but there is no such help option on any customer care number. I need this removed from my name asap or a letter from Vodacom. Daniel Botha 8401195066081

Dear Customer Service
We here at Hope House Trust, 32 Peak Drive, Pinelands are all Vodacom users, but find that the signal is very bad and for example when we are busy on the internet our phones cut out or we can't get calls or hear our phones ring. How can we solve this problem?

Regards
Bonita Daniels
Manager - Hope House Trust

Cell number was removed off the network after our numbers were blocked for non payment of the account. The account was 2 months in arrears, but also 2 months till contract ended. Not aware we needed to phone to cancel but never the less we were billed for top up amounts which we could not use as our phones were blocked. How can I pay for a service that was never rendered. Then they stopped billing us after 3 months and disconnect the numbers. Bear in mind we had 5 numbers on this contract. I have sent e-mails regarding my dis satisfaction but no response.

I lodged a call for my fibre line down on 6 Jan. This was after I called service centre on evening of 5th and was told it should come back up. However it didn't on morning of the 6 Jan. Ref no above for call lodged. I followed up 7 Jan to be told on track for 10am 8 Jan. I then received a call on morning of 8th to confirm residential address for the 10am call out. Only to now find out they have incorrect address. Now technician only due to arrive 10am 9 Jan. I find this totally unacceptable for the simple fact that when Vodacom want payment it has to happen else one is "cut off". Please advise what my compensation is for a Vodacom error. All my details are on file.

Can I get a call from someone at accounts to address this matter.0823249338 is my number.my id number is 8205095395080

In July 2020 my mom lost her phone and we submitted a claim to Cellsure. Cellsure initially refused to process the claim because it would cost them money to replace Samsung Galaxy S8 with Samsung Galaxy S20. I fought with them eventually they approved the claim but we had to pay extra R5000 not in excess but to get the S20, Cellsure rules and regulations says a client will get a replacement of the latest phone model that's currently in the market. It does not say that you will pay excess plus the difference between your old phone and new phone. They made us pay excess ampunt and the difference between S8 and S20 retail price. In December 2020, the week of Christmas we travelled to our other house in another province and discovered that my dad had accidentally took the phone with him when he packed items to take with our other home. On Monday 4th, January 2021 my mum called vodacom customer care to un-blacklist the handset as it was recovered. An agent forwarded forms to complete which my mum did and emailed back to VSPBlac***@vodacom.co.za as instructed together with a copy of her ID, my Id copy as I'm responsible for managing her affairs and a letter explaining what happened and that I am the contact person. On 6 January 2020 a girl named Abigail sent this email "Good day, Kindly note that there are no unblacklisting documents attached.PLease resend.Regards, Abigail. We resent the documents and also forwarded her the original email with time stamp and attachments. We also sent her an additional email as follows 'Abigail see email below. The documents were attached. Kindly do a thorough check before making any unfounded statements. You've also wasted an entire day for me that you were supposed to have used to process this request. That means you'll have to ensure that instead of 48 hours turnaround time you're going to process this in 24 hrs. You have today left to do it. On 7 January 2020 we sent follow up email to get progress updates. We also called vodacom customer care who informed me that it takes 7 days for the phone to be unblacklisted. On 7 January 2020 at 16h14 Abigail sent this email "Good day, Kindly note that we cannot unbladst with imei 27327 as it was replaced by Insurance.Please take that handset to the Vodacom store where the claim was processed.Regards, Abigail"
my mum responded to her "Abigail, What must I do at the store where the claim was processed? I've requested you to be thorough in your dealings with customers in the previous email but you continue with your poor customer service. I'll ask you again...what's the purpose of going to the store where the claim was processed? Why can't you unblock from blacklisting? because we had insurance cover for it and we should lose items that are still in mint condition when recovered? I paid extra R4000 for the insurance to issue a new phone not as excess but additional money, in total I spent more than R5000. Get your unit head to contact right away.reference: EC-168U-28M7MK Un-blacklisting a handset for Maserumula M.M, contact number for my daughter 076 040 3720 . I am not going to go to the store I am 72 years old going on 73, it's my money that I worked hard for. The insurance I pay monthly and this the insurance did not give me a free handset. In top of that the added penalties for replacing Samsung Galaxy S8 with Samsung Galaxy S20 just because it was not a cost they wanted to carry. Vodacom will unblacklist the handset before the end of this week. Claim CLM203278

Vodacom has changed my number from pre paid to contract to a different company, when i eventually got my number reverted back to them on prepaid . I was informed that my number has been deleted. The agent or consultant informed me to go to a store when i informed him that i cant as im in quarantine and i asked the question should i infect others he told me yes there's no other way. He was very rude and refused to give his name he kept quite and continued to keep me on the line for more then 35 minutes.

Good day

I'm very unhappy with the service I received vodacome 4u Centurion the manager was very helpful understanding but could not help me because his manager told him they can take it back because it's second hand but what's really bothering me vodacom has a return Policy online only 7 to 14 day returns and exchange I bought a huawei watch gt2 pro not happy with the product all I asked to return it was told to me once the package is open its second hand but It was open in store so I took it home was wearing the watch it's too big I been a contract customer for a long time all I ask to return it and have a refund out of my contract. Please can someone help from vodacom head office.
I upgraded on the 3 January 2021 went back 5th January 2021

Kind regards

Sergio

I phoned and spoke to a contract cancellation consultant on the 12 or 13th of Nov 2020. I asked for my contracts to be cancelled and the main number to be transferred to prepaid.
I relocated to the UK and only needed my Vodacom number to be active on Prepaid for my SA bank accounts.

My contract was cancelled and ended on Dec 2020 and from 1 Jan 2021 when it was suppose to be on prepaid , it has just been saying not registered to network.

After speaking to another consultant I was told that when the number is transferred from contract to prepaid it has to be Rica'd again and that it can only be done in person in SA. This was not told to me in the previous conversations I had with the consultants and this has happened multiple times where the consultants either don't convey the correct info or each has different info that does not correspond with each other.

Is there any way this can be resolved??

And can you please ensure the consultants get the proper training and convey the correct information!

1st Payment:
On Monday 04/01/2021 I purchased a Promotional Bundle via the Vodacom App R129 6Gig 7 Days (order E75813579) Payment was successful and came off my account but data NOT loaded. Vodacom told me to be patient and give it 24 hours, Still NO DATA.

2nd Payment:
Today 07/01/2021 I purchased Promotional Bundle on the Vodacom App R19 1Gig 1 day, payment was successful and came off my account, no data.(order E76271308)
After speaking to 3 agent who kept cutting me off I still have NO DATA

3rd Payment:
I attempted another payment of the same bundle which was also successful and money came off my account (Order: E76286382) - NO DATA LOADED. Vodacom insisted i wait an hour or so, its been 2 hours after this payment - still no data.

This makes 8 Gig of data which I purchased successfully using the Vodacom app, money went off my account, I have been waiting for days to have this issue resolved, STILL NO DATA.

WHERE IS WHAT I PAID FOR ????????????????????????????????????????????????????????????????????????????????????????????????????????????

I have upgraded with your online sales department in November . Till today no one has resolved my query. I received a SIM card via the courier but no mobile phone. Priscilla Govender at new business did nothing to resolve my query. She accused me of calling 20 times on one day. I called 8 in total. My concern. I have no phone and my contract shows upgraded. I need this cancelled to enable me to take out a different contract with a different supplier. I urgently need this resolved . I will be going to the consumer act next

My insurance are apparently not paid but I got proof, they did, nt want to approve my repairs because of them that linked my ID to a different number, this is breach of contract

I am due for upgrade now in 2021 but due to a call from a call centre agent MUNSAMIC 01 in 2020 who phoned me and never explained that if I agree to changes that the contract will be extended by 3 months. Now I cannot upgrade until March 2021 due to non disclosure of this info. I am very upset and not satisfied with the service.

My wifi service was, for reasons unknown, discontinued on 23/12/2020. Despite several calls to customer services and visits to Vodacom in Clearwater mall, my fibre service has still not been restored. We were without our usual methods of communication with family and friends (WhatsApp, Voip phone) over the Christmas and New Year period.

I think we can all agree that, despite the many frustrations and lack of feedback from Vodacom, I have been very patient about the matter. I am therefore asking for your assistance in resolving this situation.

Kind regards,
Dennis Swart. 072 274 4242