Bradlows - Head Office Complaints

My dad purchased a LG bass last system from you guys. Within the first 6 months the Amp went into s protection and was sorted out with the store when returned for repairs exactly 6 months later the same thing happened. We have an insurance with you guys. Advised the Phoenix plaza branch that we prefer a new product. Handed it in 2 weeks before the lock down was announced when I checked the day before the lock down they said it was not handed to the technicians. I am not willing to wait until after the lock down for my Amp. Especially when my dad is still making payment. Your phoenix plaza branch is pathetic.

Hi I'm Mrs ndlovu from Mtubatuba I bought a bed from one of your stores at Mtuba in 2018 the bed springs were making a lot of noise even if you are trying to move from the bed I went back to the store and reported the problem I was told they would come and sort the problem out which they did, at first the second bed felt better but as months goes by we are experiencing the same problem with this second one so I am disappointed on you and I feel like I've been robbed my money since I took this suite on credit this means I will pay a sum of money close to 20k for this nonsense!the first problem we got is that you people delivered a queen sized headboard and a king sized bed how do you explain that when we went to the store again we were told that it was a last suite the factory will not make a new headboard blah blah blah and again we had to hire someone to do the adjustments for us!having dealt with that there is this thing so called a bed in my bedroom which I'm paying for n will be paying for months no matter what!I still own a bed which I bought 2015 from a Chinese shop and is still in perfect condition the time is 1:03 In the morning and I'm pissed as I was getting out of bed to pee m very disappointed on you!!!!

I bought a bakkie from bradlows auctioneers. I didn't get any paperwork and they did not deliver my bakkie

I bought Cambridge in February 2018 and collected the sofas in may/june. I took two for repairs early this early February 2020 and before lockdown I realized the third sofa is also cracking. please assist

I am writing to you regarding reference number (no/2/2019/213/6371).

Information of the complaint:

1.During November 26, 2019 I purchased AVATAR MK2
3 piece Lounge Suite cash worth R37999.95 including delivery (invoice number 927401332)
•On this day I was informed that someone from call center will call to arrange delivery without any ref number but my invoice
•Indeed on the 27 November 2019 I received a call, telling me that they want to deliver the lounge
2.During November 28, 2019 the lounge was delivered around 18:00 PM(see delivery no 8811100357 attached)
•After an 1 hour of delivery, I carefully inspected the Lounge Suites and found some defects.
• Upon seen these defects I took pictures (see pictures attached)
3.On the 29 November 2019, I went to the shop to complain about the defects
•On this day I talked to the Sales person, who referred me to the manager who handled my discount when I purchased the Lounge Suite
•The manager informed me that I must not worry he will send someone to come and collected the coach so that they can exchange them but I must wait for that person to call me.
•Note that the manager managed to see the photos on my phone
4.On the 02 December 2019, I did a follow up and I was told the following
•that the delivery team is very busy with delivery for other customers
•The manager requested me to be patient and promise that my matter will be resolved soon and I understood
5. Sometimes mid December 2019, I went back to the shop to do follow up.
•This time I found new manager (Onica) and The new manager told me that my case is not registered.
•The sales man tried to intervene to Justify my issue but we end up agreeing that they will send the lounge to repair instead of exchanging
6.Early January 2020, I received a call from one of Bradlows representative requesting to come to my house to inspect the Lounge Suite
•Upon his arrival at my house, He took some pictures and said someone will come and collect the Lounge suite
7.Month of January passed without any person coming to collect the lounge suites
8.On the 8 February 2020, I went back to the shop to do follow up.
•This time I demanded that they refund me money
•Upon making this demand, the manager made some few calls and we came to agreement that I should give her at least 7 working days to sort the issue because is handled outside her department
•I agreed to her request
9.On the 15 February 2020, the lounge was collected. (see attached collection document)
10.On the 25.03.2020, They returned the lounge suite without being fixed and I refuse to take it back.
11.To date I don’t have the lounge suite that I bought.
Note following
1. Bradlows has infringed my rights to safe, good quality goods without any defects. This means that Bradlows failed to comply with section 55(2)(b) of the CPA.

Your quick resolve of this matter will be highly appreciated

Tel: 0745666062 Cell: 0637272582

Hi I am Thokozani Matsebula from Eswatini I purchased furniture at the Manzini brunch worth E42000 cash I intended to pay E34000 via POS with my standard bank card but it declined giving me a war with your cashier calling me the customer for Dlamini (salesman) wow really now?,I then noted the problem was on my daily POS limit (E10000) she swiped it unwillingly, I paid E11000 from pocket another E10000 from ATM makes E31000 have to bring balance tomorrow. I wasn't happy Afterall maybe she is jealous of something that I didn't know. I really regret buying from that brunch,nextime I won't go there. Thank you.

Hi my name is Lerato Mathibe I live in zone 13 sebokeng.
My complain is about bradlows in Thabong sebokeng,I paid for my product and I struggled on delivery for 3 weeks,they kept on promising that they will fix the problem and get back to me,but I was the one who kept on making follow ups,if I didn't they would keep quite,then eventually my fridge came but the worse part of it i received a non working fridge,i did went to the shop to complain they promised again to fix the problem but the manager keeps on ignoring me i waited without an assistance they just told me that they will call me but they didn't so can I get a working fridge pls or can I get my money back please

I bought furniture for my brother in law but the debit was coming from me. This is because he only had a six month employement contract. I knew it would be renewed. Now that it has i have since December last year failed to move the debit order to him.
I have visited the shop more than ten times without success.
The tv has since been damaged and we went back to the shop. Twice investigators have come to assess the tv but nothing has come out of it.
This is very disappointing indeed.
I now regret having bought from them. Should have looked for a better service provider.

I purchased sofas, paid cash and it took 7 days to deliver and only to find out that the leather was was torn so I ddint take them. Today 11 days after purchasing I have received them. The store does not have answers.

I have never received such a poor service from any furniture shop!

Bradlows Trade Route Mall has very bad customer service, because they sold me a bedroom suite with a faulty dressing table and headboard but now they keep promising to check how far are my repairs and that they will call me back but they never do, I'm really frustrated

On the 12\02\2020 i went to Benoni branch as my TV was confirmed by HIhense that its not repairable. store had to do credit appplication . I sent the TV store on the 29\02\2020. I went to check on sat 14\02\2020 still that faulty TV is still in store Hisens was never contacted to collect the TV . i am not sure if they know procedure at the store . Or training needs to be giviven to the staff members. when i dropped the TV no paperwork registered that i left item. Should their be breakins no one will admit that my item was in that store .
How can it take more than one month to replace me with new item. as i send this communication nothing has been done. No commuminaction from store manager about anyfeed back. i keep on calling the store she tell me TV has not been collected what did she do so that Hisesns comes and collect the item. POOR SERVICE i received from that store.

I'm extremely appalled by the service from Bradlows in Coty View Durban. We purchased "genuine" Grafton Everest leather couches in November 2017, and the material was already tearing in 2018. They collected them for fixing but lo and behold again in 2019 they tore. I logged the complaint on 25th November 2019, only to get a response mid December, then told that the couches would be picked up in January. The men came to pick then up on the 8th of January (after numerous calls yet again made by myself). To date, nobody has ever called to inform me of what's happening, I have to keep calling. My final straw is when I called today, asked to speak to my salesperson Mr Zondo, and was told he has stepped out, then asked for Nokuthula who had promised to call me back after speaking to the manager, and she didnt , as with everyone else prior to her. I was told she too has stepped out, I asked for the manager and the lady told me the manager is not in either. She then proceeded to state that she wasn't my salesperson and refused for me to speak to a superior since the whole store is out of office. They have now had these sofas for 3 MONTHS, with absolutely no communication from their side, and eventually when someone called back today they say the sofas are out of guarantee???? When I lodged the complaint they were still within guarantee, then furthermore to that, they still come and collect them without checking all these details, they keep them for 3 months and nobody can pick up the guarantee issue, when they have prolonged the entire process. I REFUSE TO PAY A SINGLE CENT FOR THIS INCOMPETENCE!!!
IF I DO NOT HAVE MY COUCHES AT MY HOUSE SORTED BY THE 18TH OF MARCH, I WILL CANCEL ALL PAYMENTS AND WILL NOT BE CONTRACTUALLY BOUND, BECAUSE YOU HAVE ALREADY NOT STUCK TO THE CONTRACY AS I'M PAYING FOR GOODS I HAVE NOT HAD FOR 3 MONTHS!!

After sending you this you have the audacity to text reminding me that you'll debit me on the 13th??? How is that even morally acceptable? What am I paying for? To continue sitting on the floor???

I bought a music system of the amount of R1199 a sansui. And the sales man who help me Luyanda Sikunyana. Wrongly charged me R1999 a price of Sony system.he agreed he made a mistake. It was 02/02/2020. And the Manager and his Sales man asked me to take the Sony they are going ro give me a discount then I will pay R1500.and I will get my refund on Monday wich means the 04/02/2020. As from then i didn't get my money.when I call them, they will come back to me, and its end the. They never call.when I asked why they didn't call me and tell me whats going on. Why am the one who have to call them or go to their store. The answer is they have many customers so they are busy. Or they are still busy sorting this with head office.or the are missing documents. Am tired of calling and going to the store, using my money and come back with nothing. Only we will came back to you after nothings happened.
I hope this will reiceve serious favorable condition.

Pietermaritzburg head office issues
I have purchased a 4 piece Gomama-Gomama lounge suite from Bradlows Pmb firstly money was taken very fast then had an issue with delivery finally when delivery was made I enjoyed my lounge suite for about a month from then till date my Lounge suite has been going up and down for repairs every time the Lounge suite comes for delivery something else is broken please can the regional manager of kzn intervene certainly no joy from the Pmb manager or head office.otherwise this will

I have purchased a 3 piece leather recliner lounge suite from bradlows Chatsworth firstly money was taken very fast then had an issue with delivery finally when delivery was made I enjoyed my lounge suite for about a month from then till date my Lou ge suite has been going up and down for repairs every time the Lounge suite comes for delivery something else is broken please can the regional manager of kzn intervene certainly no joy from the Chatsworth manager or head office.otherwise this will

I bought a new bed in mtata at bradlows last year around November the bed isn't comfortable i feel like the its an old bed. I would like to exchange it or refund

On the 01/02/2020, I went to Bradlows in King williams town to do lay bye furniture, We decided me and my Husband to change the lay bye, Do new lay bye i was going to make payment of R2000 today for the new lay bye that i was going to make. So today i went to Bradlows in Grahamstown to do the changes , I was weclomed by two ladies they were friendly, explained everything to me and told me that they will wait for this guy who will comfirm if this change will be possible they told me to leave my numbers they will get back to me. Mind you im staying in Peddie, I had an appointment with Doctor in Port Alfred. The lady phoned me on my way to Port Alfred told me to come back this guy said it can be done the cancellation. I was done with the Doctor took taxi back to Grahamstown got to Bradlows in Grahamstown, same lady tod me to go to the back, There was this guy who was not friendly at all he was busy with his applications for SAPS Internship, he asked what do i want to do, assuming that he was told about me,I told him i wanted to cancel lay bye, he left me there went to the ladies, without apologies or explaining anything he was not friendly, not welcoming did show customer care at all, up to the point i didnt even hear what he was telling me when he came back, the lady who welcome me came explained that due to the fact that eskom load shedding they had last week, her password to do lay bye has been effected she was trying to call the call centre to fix that, this guy told this lady he was going to the post office to send his apllicatios, left me there, when i was told that i was going to be assisted by him, im angry and dissapointed by the treatment i received there i used public transport from port alfred, then to Grahamstown . If i knew i would have taken taxi back to Peddie from Port Alfred not waste my money for nothing . I left there without being helped, but the lady tried her best, this guy must know how to treat customers, All i want now is to cancel my lay bye. When i got home i phoned the complaints toll free number, was given number to call online lay bye, I regret calling that number the lady there was not friendly she asked me why was i calling her, who gave me this number i must go to the store and not call her she dropped the phone,her name Berdina Esterhuizen. Im so dissatisfaction, dissapointed with the way i was treated this lady made it worse as if she was speaking to 3 year old she was shouting. Bradlows ruin my day.

Please can someone look into the poor service rendered by Bradlows Chatsworth. The Manager never returns calls and makes promises he cannot keep. Can Bradley please sort out Mrs R Pillay's refund as a matter of urgency. This matter has gone on for too long now. Please can Regional Management step in to address the problem.

I bought a fridge, microwave and washing machine last year December but the fridge never worked, I then went to the shop to report this and was told the warehouse is closed they will only open in January, that's when I will only get help, so I waited until January 2020 no one called for feedback I then went back to the shop, they still told me that I must wait for the call from the warehouse people, I called customer service several times with no help, called the shop manager several times until today the fridge is still in my house not working but the money is been deducted from my account every month. I'm basically paying for the dead fridge.

I have purchased the attached recliners on credit. It is not even a year old and I have disputed that they are out of balance, it makes such a grinding roaring sound when rocked. The foam underneath bulges. The price that it is sold in store for is ridiculously high and when I compare the price I have to pay against the problems I am currently experiencing, I feel so depressed. The warranty can cover a minimum 5 years, so what happens thereafter??? If there are problems experienced before a year of the contract, then this is worrying as to what would happen in the future years to come. I don't feel comfortable sitting on them as I want to maintain the structure it has. How does one feel comfortable then fearing that the recliner would just end up worse than the first time.