Bradlows - Head Office Complaints

I bought an HD laptop early this year, couple of months later it's stopped working had to take it back for repairs. Months later I received an old laptop from the shop got home and only to find out that it's not mine it's an old laptop that left with three months warranty. I've been to the shop but it seems like no one knows anything and no one care.

As seen in the photo this XTREMELY BUSY lady half heartedly greets me after finishing her chat with a colleague. I tell her what I'm looking for and she says: GO LOOK, seriously!! Great customer etiquette I tell you. Here I am ready to unpack my hard earned money in CASH on an item I want and deserve and have been longing to buy myself and she is more perturbed with her coffee and her cellphone. In this period we should be ready and willing to help all customers for a sale, not just those you feel like helping. The best is as I walk around the shop, I see her casually walk to her desk with her very IMPORTANT cup of coffee. Not 1 minute later she is at the door again on her.. YES, her cellphone. To top it all, on my way out the door a lady walks in and immediately 2 sales ladies start assisting her by shouting through the shop discussing what she is looking for etc. I'm no racist or ever want to think that way, we are all eqaul.. Or so I thought! I feel like I was racially discriminated against today and ONLY because of the incident when I was leaving. Before that I took my HORRIBLE experience as she obviously gets a set salary and just doesn't care if I'm spending or not cause she gets paid so A sale or NO sale, who cares!! Makes you wonder, then I leave and this is after I've been to Lewis, I then head into OK Furniture and what a difference in customer service, I wonder if the OWNER if Grahamstown Bradlows cares what these people do there. Small town, only 3 really good places to buy furniture YET they obviously have enough business.. They don't need mine. SAD I tell, so sad. Maybe another lockdown will wake them up?

I bought Sienna 3 Piece Bedrooom suite in March 2020, in june I reported those pedestal to be broken.. only in November the 05 the collected ke pedestal.. to this date no one knows what is happening which the pedestal where it is when is it coming back.. I keep calling the store with no help and except they will follow up and come back to me... I am very unhappy about the quality of your furniture and the service provided.

I bought Sienna 3 Piece Bedrooom suite in March 2020, in june I reported those pedestal to be broken.. only in November the 05 the collected ke pedestal.. to this date no one knows what is happening which the pedestal where it is when is it coming back.. I keep calling the store with no help and except they will follow up and come back to me... I am very unhappy about the quality of your furniture and the service provided.

1. I was charged R1000 extra for a bedroom suit that was on special.

2. My sofa was taken to warehouse for repairs,its been 3 months now and they are refusing to give me my sofa.

Good day

I bought a lounge set in July 2019 cash from your store in Polokwane. I saw that the sofa is starting to tear. I logged a complaint and the sofa was only collected in December 2019 and brought back in August 2020. That's 8 months later. It was an expensive set and I had to struggle to get attended to until I wanted to involve my lawyers. Now to my surprise the sofa is starting to tear again.
I cannot afford to throw away so much money and when I logged the 1st complaint my sofas were still new.
I can't keep fighting for things that I bought with my hard earned cash and was promised that they are quality.
I need this issue resolved urgently. I cannot go through the same pain again. I will not accept it.
I paid 15000 in cash without hesitation having faith in your brand.
My number is 0738811193. Miss Johanna Maakie

I bought a bed at pta cbd but l am having problem with the legs.l cannot insert 1 coz the hole is small the leg can't fit and the other one broke as soon as l inserted it so my bed is balancing with 4 legs.l am highly dissapointed coz l bought my bed last week tuesday and its already giving me problems

Good Day Sir/Madam

On the 21st of November 2020 we bought hisense fridge at bradlows in Palm Spring (Orange Farm).

Fridge was delivered on the 25th November 2020 but the fridge is not working ,we have lodged complain to the branch communicating with Ntsaki and Alwyn ,they promised to send technician last week to have a look at the fridge ,today we still waiting.

We have paid cash for the goods ,and the treatment we getting now from the store is ridiculous.

Can you please assist we need a working fridge which we paid for.

customer No: 105053112
Order No : 5135453

Kind Regards

Mr Hlophe

we bought a bedset cash on the internet last week, we received a sms telling us that the bed will be delivered on the 1st Desember 2020, Today the 2nd of Desember we found out that the bed was picked up at 15:30 on the 1st of Desember and will only be delivered in 3 to 10 working days, I asked the lady from Bradlows, why did I receive a sms telling me it will be delivered on the 1st Desember 2020, I think it is strange that Bradlows appoint people to answer telephones, and are not able to assist customers

On the 30/11/2020 I went to Fetch Couches at Stikland Warehouse in Cape Town. The guys who were assisting at the Warehouse Loaded in our Truck and we left upon arriving at Home when we unwrapped the Couches we noticed that the One sitter Truck had a Physical damage, cut on one side and something that looked like the Couch had been rats. I raise a complaint with the Manager from the Warehouse who confirmed if the Couches were wrapped that means the problem was with the Supplier. He was supposed to get back to me, but I haven't heard anything. I bought these Couches as a gift to my Parents. It pains me to see that Bradlows does not want to take Responsibility, because I Collected the Couches myself. Your delivery fees are expensive, hence I used my own Transport, surely I can't be Punished because of that.

My order number is: 5189386

I bought a coffee table late 2018 and early 2019 the table started to pill off I then log a complains at the store, they came and take the table and later they told me that the table was my negligent

We bought a Sienna bedroom suite and gave delivery address and contact number. Incorrect contact number was written, when we called we were told that our suite was delivered. Now they don't want to prioritize our delivery, they say we must wait.

Ellen Nomahlubi Magano.
Last month I wrote a email regarding my refund. I got a email which read (Your Compliant Approved) I thought finally I would get my money back. I'm so disappointed at Bradlows. Bad customer service. I just want my refund of R520 that is all. No one is communicating with me. Ive been calling from Sep speaking to the very rude Manager Solly Mbuyane. I submitted all required docs, my ID & confirmation letter form the bank. All I want is to be refunded that is all. I made it clear I do not want delivery from the on set.Please contact me on 073 7956 317.

I am concerned about the number of times your call center has been contacting me as new bradlows customer, reminding me about my up coming dates of payment, Honestly, I don't expect to be called more than 3 times to be reminded of payment daythat when i actually never defaulted making payments. my account is only two and 1/2 months, and most interestigly I have received close to ten calls reminding me to pay. When I asked why I'm being called so many times, I'm told that probably the people who called previously didn't record the calls they made. To tell the truth, your employees, omissions of registering calls made to customers is a serious inconvinience and irresponsinsibilty on the part of the company. What is even irritating is the fact that when you tell a caller that you are driving they would just insist on interviewing you, and this is rude and inconsiderate. With all that I will kindly request that you review your policy so that customers can be reminded at least once prior to payday and other calls can be made for defaulting accounts.
I hope you will take heed of my concern
Thank you

I have received an sms every month that my account is in Arrears when I have a debit order going off my account please check. You are harassing me.

Contact 0782229691

I bought a wall unit in June 2020 and I went back to bradlows Botshabelo to report the unit. The drawer do not open.

I spoke to the consultant twice via the phone reminding them about the wall units.the base unit drawer do not open.

On tuesday the 24th myself and my wife bought 2 beds, fridge and tv stand at bradlows rustenburg on berg street. Up until today our products have not yet been delivered and we are been taken from pillar to post after even telling them that I am moving to a new place and indeed of such furniture. I am even thinking on canceling the sales

BRADLOWS HMNSKRL
Acc No. 5107193

Delivery incomplete.
From store upto customer care, unable to receive any positive feedback.

Sales lady seems not interested.

Just feel disappointed with the poor service for a good product.

Your Team knows I needed atleast 16 more sets for my duplex houses.

Unfortunately, they have nothing to loose but good clients.

Thanking you.

Dr.Aboo

I bought a lounge suite in Sterkspruit Eastern Bradlows on Monday and paid cash for R16999 and I paid delivery too. I was promised to received the delivery on Wednesday or Thursday this week until today they dont call or deliver when we cal they make empty promises. I reported this on Bradlows Facebook and we were promised a call until now no call. No delivery it's been a week now. I asked them if they cant deliver by today they should refund me my money so that I could buy this lounge suite in another furniture store since its black Friday still no refund no call. I'm tired of this store they lie too much to customers. I want my order delivered by saturday or I'm going to their head office I wont leave he head office until I get my refund.

Hi! I am deeply saddened by the way bradlows handles their customers. I am told by the Phalaborwa Manager that there is nothing she can do when im asking for a way forward regarding the debit order that is not running for two months. Its now two months and my issue is not resolved. The next thing i am going to do is sent back the furniture to store. I cant be paying manually in 2020. Calling the accounts department im not winning. It seems like a culture in Bradlows. I want to guarantee that i will never again bother buying at Bradlows again. I dont know how many times im going to Bradlows but it becomes useless. Please sort out my problem. I can't be begging for debit order to run. Please align your Phalaborwa branch Manager. I wanted the deal before but they asked me to do so. I agreed to their request. Next of kin number was used for my confidential stuff. I am still not sure it is done after numerous attempts to fix it.