Vodacom - Head Office Complaints

Well I phone on the 2/04/2020 to cancel a contract but it’s still not canceled and every time i phone the say they will sort it out and call me back but never call back and the issue is still not resolved im not going to pay that account as i did cancel it

On 28 April I called in about a data line I had and wanted to upgrade. The agent named Direct assisted me and offered me 100GB day and 100GB night with a router for R599. He said he could only make it effective 1 June but what he would do was arrange 50GB data to be added once I received the router if I called into retentions and it would be a R344 once off fee.
The router arrived 5 May and I called in to activate the 50 GB. I have called in daily and still have no joy. The last agent I spoke to valled me at 9 pm telling me he was an acting team leader was rude and could not help and still my query not escalated.
The reason I took this was to work from home so now Im unpaid cannot work and cannot cancel or get the 50 GB data all because the original agent miss sold me.
Ref for original call was 1-34672729601585
How do I get help ?

I understand COVID negatively impacted business as usual, however you must be able to service your customer with problems other than your self service options that fail. I suspect fraud on my account and if I cannot contact you, you will bear the losses. I tried your collection but because there is nothing outstanding on my account you don't want to talk to me. Your customer care also does not have a face so continue to drive your clients away and see what it does to your business.

I still don't see how it can be deemed as an essential service. Eg I need a new cell phone cover. What shall I do. I know... Let me go through three road blocks to Centurion mall where those shop assistants can serve me at great risk and infect their famalies and as society suffers another lock down because cell phone covers are important items to be had during this difficult and trying period. Don't worry about flattening the curve I need a cell phone cover

I am a concerned mother and customer. Why would you put your retail staff at risk. It's ludicrous. The country is on lock down. No customer can go and purchase a phone. If they have any problems with your products they should contact head office. It has a ripple effect when they go to work and they put their families at risk. It is evident that your staff well being is of no concern. This is crazy and against what the president said. Retail stores are not essentials. You have Head Office for that.

Me and my daughter have been battling to resolve an issue with Vodacom since 24/02/2020. The issue is that she saved up Vodabucs to buy Air tickets to visit a friend in George from 12-16 March 2020. She redeemed 2 x 500 vouchers, using 750 vodabucs for each voucher. In order to get the Air tickets she needed two reference numbers, one for each voucher, Vodacom provided her with only one reference number. We have been calling daily to obtain the other reference number but the Vodacom Customer Care personnel clearly did not know how to deal with the matter, on several occasions they opened a service request, just to find an sms the next day to say "the service call is still in progress and is being addressed". Straight after that sms she received an sms saying "your query with service number...……. has been closed, without resolving the matter or providing us with an reference number. On 10 March the matter has know been escalated to "The back office", the operator promised to get back to me today, I am still waiting and my daughters time is running out to book her flight tickets to depart on Thursday 12 March, of which the price that she know has to pay in for the tickets is escalating by the hour, she is only a student. We have proof of the Vodabucs being redeemed with order dates and numbers. I have serious doubts and issues around competency, trust and loyalty with Vodacom.

I RECEIVED A CALL RECENTLY GIVING ME FALSE PROMISES TO THE EXTENT THAT I CANNOT SEND SMS OR TEXT MESSAGES NOW. KINDLY CANCEL THAT CONTRACT IMMEDIATELY. CLEAR WATER MALL ALSO SENT VODACOM AN E-MAIL REGARDING MY CONTRACT. IT MUST BE REVERSED IMMEDIATELY REINSTATED. I DO NOT WANT ANYBODY CALLING ME WITH OFFERS OF ANY NATURE. VODACOM MUST JUST REVERSE AND REINSTATE MY PREVIOUS CONTRACT

I live on a farm (Blydskap) in the Reitz-district and complaints about poor or no signal/reception constantly for more than a year now, which is according to customer care a REPAIRABLE PROBLEM, by installing a so-called "booster and panel".
I am a vodacom customer since 1998 and are being treated like crap when complaining about non excising service. I can not even make emergency-calls when needed and therefore people and animal-lives are at stake here.
Ag, no man. If you do not want to fix the problem, just say so and stop wasting my time and money.

Terrible service
Vodacom the worst service ever, I have an account with them they debit my account on the first and if the first is on a weekend they debit it the following Monday, I applied for a new contract it was declined because "they " say my account is in arreas and I know it was not because it was going to be debited the same day so now with this error I have been calling their call centre sending emails no1 knows how to resolve this issue they have been asking for documents payslip, bank statement and all I have sent they said they will send them to their acquisition department but the acquisition department and they are not helping, and I'm not getting the contract I have to wait for 60 days VODACOM YOUR SERVICE IS TERRIBLE

in order for apple to honor the guarantee on a macbook pro they need a serial number reflecting on an invoice or a proof of purchase. the macbook pro is currently on a contract with vodacom and Randall from the call centre promised monday that he will provide me with this but he is either not at work or when at work he dont do his work. and all my efforts to obtain it from the social media portal is in vain.. it seems that randall is the only one working there.

Such BAD customer service. I arranged to pay my account early via eft, i CALLED the call centre to confirm that this was in order, they agreed and said I can do the EFT, I paid them via eft on the 21/11/19. On the 29/11/2019 i upgraded one of my lines via the call centre and was told delivery of the new phone would be in 5 working days. Today, 06/12/19, I call to query as no phone has been delivered, to be informed that my account is an arrears due to a late payment penalty. After a useless conversation at the accounts department whom denied any and all help and blatantly blamed client care for the mishap, he insisted i talk to client care AGAIN... Who then wanted to put me back to accounts... Utterly useless. Eventually I was told a team leader would escalate via email for them to immediately clear the fee and update my status so my phone can be delivered. Alas, that was at 8am this morning. I call now again, 13:20,for a change a lovely consultant, but also unable to assist at all.... The people i have dealt with today, apart from the final young lady i spoke to, were rude, and incredibly unhelpfull. I wonder if il get ANY feedback today..... A companies incompetence causes me to waste time and money of their mistake.

Good day,
I have been trying to cancel my Vodacom sim card that was added to my contract 2 months back. The sim was delivered to me, and I never rica'ed it or activated it.
I have been transferred from one sale's representative to another. I just cannot understand how cancelling a sim card can be so terribly difficult!!!
Please - all I want to do is cancel this sim, I refuse to pay for it leading up to now and in future.
When my contract is up, Vodacom has lost me as a client. The lack of service and unwillingness to help a customer is madness.

On 4 october 2017 a uchoose 115 line rental of R115 per month is added to my contract on numer 066 222 4484. I never recieced a sim card for thar number nor did i ever used this line.
I oaid for this and as i never recieved any statements as well i never see this and after beggung Vodacom to send ne a statement that i didcovered this. In my view it is fraud as i paid R2760 over 24 months for a service i never recueved nor used as well as the R2400 airtime that i supposed to recieved on this line for 24 months
I took out this or this is done at Vodashop Springs Mall and i think it hapoened the same time that i had upgrade on my 0829255355 number. To ne this is fraud and should be reported as such

On 23 October 2019 I phoned the online call centre to apply for a Laptop contract on my exsisting contract as my laptop stop working and in my line of work I need a laptop.
The deal was authorised and after repeating my delivery address en tekephone number 4 times to the agent she promised that the laptop will be delivered within 3 to 5 working days I acceoted that and on the 25th October 2019 a supervisor contact me to confirm my delivery address as well as my phone number, which was also repeated 4 times by me to her. She assure me that all is done and i will recieve the laptop within 3 to 5 working days. After 5 days i contacted the after sales department to find out the status of my order. To discover that after 8 attempts my address and phone number is still wrong. The agent rectify it with RAM and said he spoke to a supervisor and arrange for a Urgent delivery on Monday 4 November 2019. Today i phoned after sales again to find out what happened and why is my laptop not delivered. Just to discover that the courier of Ram was hijacked yesterday and now i have to wait 4 weeks before anything would happen. I ask the agent if she can mail ne a letter so tgat j can pick up a laptop at the nearest Vodacom shop which she said sorry she cannot i have to wait.
This is unacceptable and from the start everything went wrong and in noway is Vodacom interested in serving or rectifying mistakes made by them
Vodacom service take a huge dive and I cannot believe that 2 persons after 8 attempts cannot do something right.
After this I do not think that I will ever recommend Vodacom to anyone asking which network is the best

This is the fourth time an illegal sim swop was done on my husband's account. The current bill is sitting at R7,000 when the limit is R50? In total you have lost more than R30,000, are you not concerned or do you not care? With warning flags in place and notes NOT to do any sim swops how is it possible that people still do it, how was this done? Do you not care about losing or do you just make it the contract holder's issue to resolve? You are very eager to cut us off when we reach our limit but not so when fraud is involved? We now have to prove that it was not us who did the sim swop, go to the stores to do a sim swop which we will struggle to do as there flag on the account... "YOU ARE NOT ALLOWED TO SIM SWOPS OIN THIS ACCOUNT". Last time it was done in-store and even with cameras to prove that it was not my husband - done in Pretoria we live in JHB - he had to get an affidavit from the police station with three signature samples? How little do you care about your customers to allow this to happen? These people knew information that only Vodacom and my husband know, details that SHOULD and is be protected under the POPI act. This is your mess but as you cannot clean it up you are making it your contract holders' responsibility. Really terrible that a huge organisation as yourself cannot control your employees. We want see the person who allowed this sim swop to be held accountable for their actions, they caused us harm and allowed criminal elements access to our details. Not acceptable.

Good day

I am an extremely unhappy customer as i made yet another call to your offices today to find out if my LTE has been cancelled as i did so on 14.10.2019 already and have only received this email saying pending.

So after i phone today again as none of vodacom employees know how to work a phone or watch, because i was told on 14.10.2019 that i would be contacted by phone in 24 hours 10 days ( 8 working days) later, i decided to do your work for you AGAIN and call to find out if my LTE is cancelled.

Now this is where i am getting REALLY ANGRY, today i am told it is in fact not cancelled yet and would only be cancelled on 01.12.2019!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PLEASE NOTE THIS: It WILL NOT be cancelled on 01.12.2019, it WILL be cancelled TODAY 14.10.2019.
I have been licking ass since beginning August for my uncapped fibre line so i have gone with another service provider thatwas willing to help me in less than 5 working days.

PLEASE hear me when i say if my account is not cancelled today, and my account has been billed at the end of October and so much as R1 is taken from my account, Vodacom will be in a legal law suit as this is pathetic customer service, and I have requested a long time ago already that my account be cancelled.

So please somebody do your job, or take it to someone that wants to work and CANCEL MY ACCOUNT TODAY!!

There is no customer service.....

I have queried my Data usage / billing two weeks ago, i requested a reference number (lucky I did that). My case was closed the next day, without the query being resolved. I have been tring to get hold or in contact with vodacom, Do u think thats possible NO...No...NO...

I have been trying for three days now and nothing,

There is no contact number or e-mail for vodacom . There is No Customer Care / Support

Can someone from Vodacom Please contact me

I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. On 2 September 2019, my 24 month contract has been honored in full. There was no arrears, no outstanding balance due on the headsets. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. I called Vodacom and this is when I found out that despite repeatedly saying to Tembiso that I didn't want any surprises, I found out today that although I have a reference number for the cancellation of the J5 Prime and the S8, I am still being charged for phones which have not only been cancelled, paid for in full and are no longer being used but I spent almost 1 hour on the phone being bounced around from one department to the other, customer service, or disservice, which is more apt, upgrades department, accounts/billing, then back to upgrades again, each person more incompetent than the next, each time I got transferred I had to AGAIN regurgitate the same information, ID, bank details, postal code, date of debit, etc... When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. It was 9am on a Monday morning! WTF!!! Why are ALL your managers in a fucking meeting!!! I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great fucking use that will do me when you've charged me more than double the agreed amount already!!! R939, instead of R419!!! BEYOND INCOMEPTENCE!!!

I have a contract phone which I took with elite mobile.... The number phone I'm sharing with someone, I received her SMS and phone calls with were suppose to be hers. I raised this with elite mobile and they said it's impossible. Now even my debit order is not mine but my was debited from my account and problem started on the second debit order now Vodacom says I'm on arrears and it doesn't appear that the debit order was made but on my banking statement it does. And the information for the debit order is incorrect. I need help. I called 135 and they said they will send an email so I can send my banking statement that shows the debit order but it's been 3days I haven't received any email. I call elite mobile they say I should call Vodacom. The phone will be suspended with something I didn't do just people being careless. I need help

Took my iPhoneX in for repairs/replacement on the 02/09/2019, find my iPhone switched off by Vodacom store Middelburg Mall (MP).According to Vodacom insurance I'll have e new phone within 48hours, or a repaired phone within 7days.

Phone was sent for assessment/repairs. Got sent back a week later, apparently find my iPhone is still active. The store assistant prints out the "No find my iPhone device on the apple ID" screen, sends the phone back for repairs/replacement AGAIN.

Today 17/09/2019 I go to the Vodacom store AGAIN because my phone is sent back AGAIN due to the "Find my iPhone" that is "still active" according to the repairing company.
But yet if I dial in my Apple account details on Find My iPhone, it goes to a screen "No Devices Registered".

So please tell me dear Vodacom, why, after 2 weeks am I still waiting for a phone? More than two weeks, I do not have my phone back, nor do I have a replaced device...

You are quick to take my money every month, if I do not make my monthly payment you switch off my service. Because you can take and take and take. But when you have to give, you take your time. You don't keep your word. How long do I still have to wait to receive a phone?