Vodacom - Head Office Complaints

I have received a parcel which I did not sign up for on the 16th of March. I have been contacting 082 1945 for the parcel to be collected by RAM but since then various consultants I spoke to, replied that I just need to be patient, they are dealing with it. I will be paying for the parcel now for the 3rd month! How much more patience do I need to have to get assistance and service. I am still waiting for the team leader Christoffel Munyai to contact me, after it was escalated again.

On 12 July 2019 I logged a fraudulent upgrade on the account I was instructed to email a copy of my ID and three samples of my signature with bank statements to the fraud department with reference no 1-34370598965558 customer care informed me to contact fraud department on 0115464605 0116536000 for updates the numbers never connects I call vodacom and was informed I was handed over to MBD collection lawyers and to contact them to settle the outstanding amount of R20 000 for products I did not take or have I am blacklisted and cannot upgrade for fraud that happened at incredible connection Cape town I reside in North West province My residential address on my vodacom statement is wrong customer care adviced me to logged the fraud again.

I went to Wonderboom junction Vodacom on the 02nd of May fro an upgrade.
The person that assisted me Monica was very helpful when assisting me with the contract upgrade, when i was in store she was supposed to be make the changed she said that she cant give me a new contract with the changes and that it will be emailed to me. only on Monday when i looked at the vodacom app did i realized that there was problem , i phoned the shop and spoke to Given the manager who advised me that someone would phone me back to assist , when Monica phoned me back i also explained the problem with my account she said that she will not be able to assist me as they are busy with customers, Tuesday no one phone me. today 6 may i phone and spoke to Given from the store again and i advised him that the account is incorrect what i signed for was not loaded on the account, the data that was supposed to be removed was never done , the starting date of the contract was changed without telling me resulting in a bigger payment the end of the month , after explaining the problem he tried to cover for the staff for not doing the correct work and giving me the incorrect information. i asked him to make the correct changes, to email me the new contract the information of what was changed with an apology and he said that he cannot do this. this contact is null and void as the incorrect information was given to me and nothing is what i asked for on my account. When i asked who the regional or area manager is he advised that there is no one HOW CAN VODACOM not have a regional or area manager. there is also no COMPLAINTS department. this is disgusting service.

Last week of May i applied for a new contract via the online consultants. , order was placed and delivered within 3 days. when stock arrived i noticed that the watch that was part of the deal was incorrect. i got on the phone and i spoke to almost 10 consultants to try and rectify the problem, no consultants phoned me back so i phone on the 28th again , i was told to send an email to vad***@coactivate.co.za as the consultant could not do it to het a pick up and return done. I was then advised that it will only be collected with in 7-14 days , then once the contract has been cancelled i will have to phone and reapply for a new contract. i don't understand why i have reapply as this was not my fault . i phone on Friday with no luck the 29th. i phoned again to day the 01 of June just to find out that nothing has been done. Collection has been loaded on to the system. i need this contract to be up by the 19th of this month. NO CONSULTANT wants to assist and NO CONSULTANT wants me to speak to a manager as no one is available. PLEASE EXPLAIN HOW VODACOM HAS NO MANAGERS WORKING????.Vodacom does not care about service delivery or the customer, i have paid for a service Vodacom was quick to take the money but cant assist when help is need by the customer.

O went to Vodaworld this weekend just to be told that i have a P600 or P700 error on my system and that the same deals cant be given as online and i will have to call online services again.
Today is the 10th of June and nothing has been done, my account is still a mess and now i have been informed i cant reapply for the same contract as the deals updated on the 06th. this is not my problem , of ,my fault Vodacom messed up my contract and account why cant the rectify the error. This morning also not talking about Monday and Tuesday i have been phoning the ********** so many times i cant even explain, a customer get charged R2 per min to phone this number and NO ONE CAN ASSIST ME, why is this if Vodacom has the best service why don't they care about the customers.
Vodacom is quick to take your money even if they made a mistake but can only assist you with a refund in 7-14 days or even 21 days.

I went to Wonderboom junction Vodacom on the 02nd of May fro an upgrade.
The person that assisted me Monica was very helpful when assisting me with the contract upgrade, when i was in store she was supposed to be make the changed she said that she cant give me a new contract with the changes and that it will be emailed to me. only on Monday when i looked at the vodacom app did i realized that there was problem , i phoned the shop and spoke to Given the manager who advised me that someone would phone me back to assist , when Monica phoned me back i also explained the problem with my account she said that she will not be able to assist me as they are busy with customers, Tuesday no one phone me. today 6 may i phone and spoke to Given from the store again and i advised him that the account is incorrect what i signed for was not loaded on the account, the data that was supposed to be removed was never done , the starting date of the contract was changed without telling me resulting in a bigger payment the end of the month , after explaining the problem he tried to cover for the staff for not doing the correct work and giving me the incorrect information. i asked him to make the correct changes, to email me the new contract the information of what was changed with an apology and he said that he cannot do this. this contact is null and void as the incorrect information was given to me and nothing is what i asked for on my account. When i asked who the regional or area manager is he advised that there is no one HOW CAN VODACOM not have a regional or area manager. there is also no COMPLAINTS department. this is disgusting service.

Last week of May i applied for a new contract via the online consultants. , order was placed and delivered within 3 days. when stock arrived i noticed that the watch that was part of the deal was incorrect. i got on the phone and i spoke to almost 10 consultants to try and rectify the problem, no consultants phoned me back so i phone on the 28th again , i was told to send an email to vad***@coactivate.co.za as the consultant could not do it to het a pick up and return done. I was then advised that it will only be collected with in 7-14 days , then once the contract has been cancelled i will have to phone and reapply for a new contract. i don't understand why i have reapply as this was not my fault . i phone on Friday with no luck the 29th. i phoned again to day the 01 of June just to find out that nothing has been done. Collection has been loaded on to the system. i need this contract to be up by the 19th of this month. NO CONSULTANT wants to assist and NO CONSULTANT wants me to speak to a manager as no one is available. PLEASE EXPLAIN HOW VODACOM HAS NO MANAGERS WORKING????.Vodacom does not care about service delivery or the customer, i have paid for a service Vodacom was quick to take the money but cant assist when help is need by the customer.

O went to Vodaworld this weekend just to be told that i have a P600 or P700 error on my system and that the same deals cant be given as online and i will have to call online services again.
Today is the 10th of June and nothing has been done, my account is still a mess and now i have been informed i cant reapply for the same contract as the deals updated on the 06th. this is not my problem , of ,my fault Vodacom messed up my contract and account why cant the rectify the error. This morning also not talking about Monday and Tuesday i have been phoning the 0822410004 so many times i cant even explain, a customer get charged R2 per min to phone this number and NO ONE CAN ASSIST ME, why is this if Vodacom has the best service why don't they care about the customers.

I am trying to phone Vodacom Customer service now for the last 3 days. Hold on the line for 60min, left messages to phone me back but still no luck. I want to sort out my account, but at this rate I think I should cut my ties with Vodacom and move on to another supplier that want to do business because if you are getting too big, you do not care about your customers.

On Monday the 4th of May 2020 I went to Vodacom shop in Standerton, Mpumalanga to exchange the points I had.

I had 200 points for the phone I wanted/liked(huawei Y9 Prime) they check and informed me that I had to pay R1975, I gladly paid only to be told the phone was out of stock, they promised later in the week that they will receive and I must come coolect.

I went to the shop on the 08th only to find that they did receive some phones but not mine, Thy promised that it will come. Later that day they called me to ask whether am I not interested on taking another phone(Y7) instead,I told them that I wanted the Y9.

On Monday the 11th they called me to tell me that they hae received the phone and I went to collect it today the 12th only to be told that the price we up by R1000 so I had to payR2975.

They called the store supervisor who escalated the matter to the Area Manager, who called but didnt sound convincing she said she will call me in due course, I PAID THE R1000 THEY ASKED FOR

I strongly feel let down AND ROBBED IN BROAD DAY LIGHT by Vodacon in this matter.

Vodacom shop (Standerton) number:+27825707603

Area Managers numbers+27729440804

Thank you in advance

I called to cancel my contract as I want nothing to do with Vodacom anymore. I was then told by the consultant that I shouldn't cancel just migrate so that when I do decide to upgrade it will be a quick process and would not have to send all my papers through.
Then I agreed and no where did he tell me about a migration fee. Now I get this bill which I refuse to pay. I want this migration fee reversed. Vodacom is useless. And lie to all their customers.

I report our vodacom Fibre internet with vodacom. Was told 24-48 hours to fix. They came out just to be told the problem is not my router wires but there fibre problem at the exchange. Will take another 24 hours to be fixed. When I phoned in again. The report was closed as being resolved. Nothing was fixed. They opened new repair report another 24-48 hours. In the meantime I do not have any internet access. No one seems to know what's going on. And I have to phone everyday to find out was going on.They just passing the buck. Please can you assist.

Regards
JH Engelbrecht

Since 18/05/2020 Vodacom keep on blocking my phone ( Bar) , this after a have paid my bill up to date . Every day I have to phone them asking them to unblock my phone and then 2-5 hours later my phone line is open....only to repeat the whole operation again the next day. They say it is a system error. It's been going on for 3 weeks now. Why can't VODACOM train their staff properly so things like this won't happen. Hopefully the judge will declare this contract invalid later today. !!!!!

So on March 2020 I received an email with my monthly invoice. Surprisingly there was a huge amount of money added and a new device on that invoice. I called vodacom and I was told that I upgraded at a certain store which I never did and know nothing about so the consultantconfirmedthatitisindeed fraud. I was told to send an affidavit with my statement and a copy of my ID to the frauds department. I did that and month end the bill was normal but vodacom never came back to me or sent an email to at least inform me what happened because i believe it was an inside job from that store. and now again in May I get another invoice with an added device and amount but this time an upgrade was done on my other number as I have 2 numbers with vodacom. I called vodacom again and it was confirmed that i went to that same store and upgraded my contract which i know nothing of and is not true. The second upgrade also took place at the same store and with the same phone. How can the same type of fraud happen at the same store to the same client 2 months apart?. Clearly no investigation was done on my first fraud report because if it was then it wouldn't have happened again as the culprit would have been found.

The signal in my area has been 1 bar since 28 05 2020. I live in 3 Fair str steiltes Nelspruit.

Phonef twice to find out what is going on and was told it would only be handled on 09 06 2020????

2 weeks no service??? But end of the month you still want your full payment for services NOT rendered??

Catch a wake up and fix the tower asap not when ever you feel like it please

Good day

On Sunday 31 May 2020, I took my Samsung A20 to Vodcom Canal walk as my screen was unresponsive. Monday 1 June I received a call that my phone was fixed and ready for collection. My husband collected the phone the following day. The phone was off and was told to charge the phone with the original charger as none of the chargers in the store were able to charge my phone due to the fact that they only had fast-charging charger and was not able to charge my phone. Got home connected the phone to the original charger a funny symbol showed that included a cross over the charging symbol and my phone was not charging. This has never happened before. My phone is less that a year old and this error never displayed prior to the screen being fixed by vodacom. Later the evening i tried again to witch on the phone and surprisingly it went on. Then i received a notification stating that the phone is overheating and it will witch of for a few seconds to cool down. Again this have never happenEd before prior to the screen being fixed by vodacom. This is unacceptable if i do not receive a response from the store manager at to what exactly the did to my phone i will be going to the ombudsman and social media. We took the device back to vodacom, my husband was then told they require my phone password, email address and password. what an extremely strange request. I told my husband i am not happy giving my gmail password to anyone. He then handed the phone to the lady who then spoke to me and i told her I'm not happy the give my details to them. The lady then responded to me that i am making an issue out off NOTHING!!!. now how is that for customer service.

My question, how do you brake the entire phone when you suppose to fix the screen only. secondly the phone was handed over to the client knowingly that something clearly went wrong because how does a vodacom charger not charger a phone that was bought by vodacom. I want answer.

Bought a Huawei B168 router which did not accept a sim card. Took the product back to the shop, they in turn sent it for repairs and advised me that it will cost R1100 to repair the brand new, unused router. I refused and requested a new product. The owner, Mr J Jhazbhay arrogantly refused. See letter attached.

I went to Wonderboom junction Vodacom on the 02nd of May fro an upgrade.
The person that assisted me Monica was very helpful when assisting me with the contract upgrade, when i was in store she was supposed to be make the changed she said that she cant give me a new contract with the changes and that it will be emailed to me. only on Monday when i looked at the vodacom app did i realized that there was problem , i phoned the shop and spoke to Given the manager who advised me that someone would phone me back to assist , when Monica phoned me back i also explained the problem with my account she said that she will not be able to assist me as they are busy with customers, Tuesday no one phone me. today 6 may i phone and spoke to Given from the store again and i advised him that the account is incorrect what i signed for was not loaded on the account, the data that was supposed to be removed was never done , the starting date of the contract was changed without telling me resulting in a bigger payment the end of the month , after explaining the problem he tried to cover for the staff for not doing the correct work and giving me the incorrect information. i asked him to make the correct changes, to email me the new contract the information of what was changed with an apology and he said that he cannot do this. this contact is null and void as the incorrect information was given to me and nothing is what i asked for on my account. When i asked who the regional or area manager is he advised that there is no one HOW CAN VODACOM not have a regional or area manager. there is also no COMPLAINTS department. this is disgusting service.

Last week of May i applied for a new contract via the online consultants. , order was placed and delivered within 3 days. when stock arrived i noticed that the watch that was part of the deal was incorrect. i got on the phone and i spoke to almost 10 consultants to try and rectify the problem, no consultants phoned me back so i phone on the 28th again , i was told to send an email to vad***@coactivate.co.za as the consultant could not do it to het a pick up and return done. I was then advised that it will only be collected with in 7-14 days , then once the contract has been cancelled i will have to phone and reapply for a new contract. i don't understand why i have reapply as this was not my fault . i phone on Friday with no luck the 29th. i phoned again to day the 01 of June just to find out that nothing has been done. Collection has been loaded on to the system. i need this contract to be up by the 19th of this month. NO CONSULTANT wants to assist and NO CONSULTANT wants me to speak to a manager as no one is available. PLEASE EXPLAIN HOW VODACOM HAS NO MANAGERS WORKING????.Vodacom does not care about service delivery or the customer, i have paid for a service Vodacom was quick to take the money but cant assist when help is need by the customer.

To whom this may concern:

So i was helped by Reece about 2 weeks ago where i signed up with Vodacom and take advantage of the fibre. I signed up with Openserve and also took part in the LTE interim package. 2 weeks later with a lot of emails i was told that a line could not be opened with Openserve. I was also told that the LTE was not processed. After i have done and approved everything on my side.

I was very angry and annoyed with Vodacom and with a lot of back and forth I managed to sign up AGAIN. This time with Vuma, however i signed up again with Reece but got no further emails. This means that its going to take twice as long to got my fibre installed. Boitumelo tried to assist me in the beginning but she was no help, Reece called me to sign up with Vuma but nothing else happened. Candice took over and eventually got my router for LTE but no dongle, thats means i still don't have internet.

Another lady called Bongeka phoned me at 5pm claiming she is the manager but had no clue what she was talking about.

So after 2 weeks, i am still without starting a process of fibre and no LTE, i also had to put in 3 days of Annual leave because i need to work from home, after Vodacom told me that it only takes 2 to 5 days to get the LTE.

With all this being said, i will notify everyone on my social media, friends, family and those signed up with Vodacom to cancel there contracts one by one.

The service is absolutely pathetic, I encourage everyone to NOT sign up with Vodacom.

This message will be made public and I will name and shame the shit out of this Company called Vodacom!!!

In March I applied for a new contract for 2 P30 light (double deal) and it was approved but I never received my order. Every day when I follow up on my query they telling me different stories. On the 30th of April I called and spoke to Lloyd Mthiyane who advised me that my order has been Cancelled then he did another application for me then it got approved but well when I asked them when will delivery take place they telling me that the order has been Cancelled again. I am very disappointed with the service received from Vodacom. They don't take my query serious. Instead they keep on doing many applications for me and that is affecting my credit score. Can Nokwanda, Lloyd and kalie give me a call and explain to me why my query is not resolved and why these two agents (Nokwanda and Lloyd) keep on affecting my credit score. All I want from Vodacom is to get the phones I applied for because clearly it shows that I am not important to Vodacom.

Since from March till date I haven't received my order. Poor service no wonder why people are leaving Vodacom. I should have just went to a different service provider only if I knew that I will be treated this way. Get my two phones delivered to me, I don't care how u do it but I want my order.

I was in arrears with our company bill. I paid the bill last week Saturday and all telephone lines were reconnected on the Monday, except the LTE line. I have been given the run around from department to department. Ref no’s SR no’s etc... can’t even find who the account manager is????? No one is able to reconnect this service. This is pathetic and unacceptable. One week has passed and still no internet but you want your money. Well I want a refund and cancellation of this service as it is useless to me. What am I paying for?

08-05-20 I placed an order with Felicia***@vcontractor.co.za
( Letter Attached)
13-05-20 I called @ 09:05 Felicia to ask when I will get delivery I was told I would be phoned back.
@ 10:57 I had not had a reply
14-05--20 I called Felicia @ 11:14
Felicia called me at 11:19 to say the modem I ordered was out of stock. I accepted the replacement and sent a revised letter
19-05-20 I called and left message to call me as I had not had any confirmation nor delivery date sent to me
Only on 20-05-20 did Felicia call me to say that all emails were down since Friday the 15th
20-05-20 @ 11:11 I again tried to elicit an answer from Felicia
20-05-20 @ 11:18 Call from Felicia all i got was complaints about all the problems are in the "back office", not her fault
22-05-20 09:01 I again speak to Felicia and she promised to call me back with delivery details
22-05-20 @ 15:33 i again call but again get a promise that Felicia will call me/
22-05-20 @ 15:39 Felicia finally calls and gives me the tracking number BUT with lots more excuses
From 08-05-20 to 22-05-20 I had 80% lies and excuses and massive frustration. I accused her of massive incompetence and management inability as well as really lousy Customer service. Final straw was the excuse that to call me she has to log out but was always too busy to call me. Either she is fabricating excuses or the Vodacom system needs a serious revamp. This sort of bad service appears to becoming the norm. I have an NPC to run and it depends on communication. Something Felicia does not understand. I have been a customer of Vodacom for over 15 years and I have always had good service so this latest episode has severely disappointed me. Especially as the service requested is to facilitate one of our Directors to work from home.AS per COVID19. He has been badly inconvenienced through this long delay. I have been promised delivery on Monday but I have doubts.

My phone huawai p30lite is only 4 months old. The battery has popped... another branch said they have never seen this problem before

on the 26th of March 2020. I went to vodacom at Mall of africa. A lady helped me and and i paid my last outstanding fee. I asked if i can cancel my contract. She said i have to call vodacom for cancellations. Since 27 March 2020 I've been trying to contact vodacom help line to cancel my contract yet NO HELP at all. Vodacom contacts me this whole week just to inform me that I have an outstanding few for the month of April 2020. Once again I asked to cancel my account due to the last payment that was made on 26 March 2020.contract ended 30 March 2020. Vodacom help line center is pathetic. They keep putting me through to a different teller everytime yet nothing happens. I personally went to vodacom once again on the 13 May 2020. They told me the same story that I have to call in to cancel contract