FoodPanda - Head Office Complaints

We are in Australia that ordered Shakeys C5 online through Food Panda PH to be delivered to our family in Pateros.

Dec 20,2020 at 2:10pm
We ordered Shakeys monster meal (2 plarge puzzas, carbonara and a bucket of chicken and mojos).

Dec 20,2020 at 2:18pm
We received a missed call

Dec 20,2020 at 2:20pm
We returned the call 3x but nobody answered

Dec 20,2020 at 2:20pm
We received an email from Foodpanda that they could not find us at our address so they cancelled our order yet I just noticed that they still charged us PHP3379

I requested for a refund but Food Panda is saying they could not locate our address. How can they possibly have prepared all or food and get to Pateros from C5 in just 8minutes??? Besides, our family has been living in that same house for over 80 years and everyone knows them, they also have a store so it is impossible that they cannot locate the address. Moreover, I ordered from Shakeys C5 last week and they delivered it to the same address.

This is purely a gimmick that they cancelled, charged us and wouldnt refund it.

Please help resolve this so that this does not continue.

I regularly order thru FoodPanda, 1-3x a week sometimes more to to QC and never had a problem.

I hope they can refund and think of customer sentiments rather than short term gain of $97. Thats just low.

I placed an order and paid by card. Shortly before my order came, someone called me. She claimed to be from Chili’s Greenbelt 5 and my card payment was supposedly not processed, so I was told I had to pay by cash to the rider. I was assured I would be refunded. I spoke to a female.

When the rider came, I paid by cash. I said, I was told by Chili’s that my card payment was not processed. The rider confirmed it was what happened. Supposedly.

I called the number again. This time a male voice answered. He said he was “Raymond” from Chili’s. I told him I had called Chili’s about my refund. He said he was just on break. He asked what Chili’s told me. I said they were looking into it.

I then called Chili’s Greenbelt 5 to check the status of my refund and informed them of the number and my conversation with “Raymond”. I was shocked to learn that the number that called me was not Chili’s Greenbelt 5. I was informed they had no employee on break at that time. It seems they also had no employee by the name of “Raymond”.

Long story short I WAS SCAMMED. It is so frustrating because you cannot contact foodpanda PH immediately for immediate concerns like this. The lack of accountability is incredible.

Dear FoodPanda,

I am one of your customers from Cebu City. I've ordered foodpanda today for my girlfriend, I instructed the driver to call the number i provided to him(my gf's number). When the order arrives, the driver called the number I provided but no one answered. After a few calls, my gf answered but the driver was recklessly shouting at my girlfriend. I understand that they may have another orders to deliver but I don't think that it is reasonable to yell at a custumer knowing that the delay was only 2-3 mins. My girlfriend even apologized to the driver but still, the driver is yelling. Please be kind next time.

The order number is #s0rg-84vh and driver's number is 09954523275.

Regards.

Dear concern
My name is atif riaz and im a resident of sukkur city. Today i have ordered on foodpanda, a delivery boy came to deliver me food when i have gave him money he dsnt had change. I asked him for a change he said "he said we are not your servents to keep change with us". I asked him to behave gentle because u are standing infront of my home. Then he started abusing and threaten me and my family and said that "i have seen your home now see what i will do". This criminal is working in food panda and if anything will happen to me or my family then food panda will responsible for th loses.
That terrorist and a criminal rider's contact number is 03104893197. Order number is n8yz-roxq.
Im also attaching the order number and detail. I request u to take a serious action against this criminal, otherwise i keep a right to contact law and order agencies, police and court.
Regards
Atif riaz
03183720017

I contacted Foodpanda Live chat to complaint about the order I received. I ordered a Grabde and I receive a regular size. I wanted to have it resolved and get my money back for the upgrade I paid for. The agent told me that someone will call me or email me but I never receive any. The fault of your partner is not my fault abd I have to get my money back as it is mine. Also, the agent disconnect me after asking to speak to a manager.

i ordered from shake shack and my rider marked my order as delivered but i never got my food! apparently the rider gave my food to someone else! the rider never contacted me at all which is kinda suspicious he might be the one who got my food! and now foodpanda has guts of not refunding my order!!

Panay tawag at text yung courier nag food panda kahit wla kina laman sa services nila sana wag nila yan gawin lalo na sa customer na babae

I requested to receive a call from foodpanda about a voucher that was not sent to me within the agreed time frame. I received a call from a representative at foodpanda whom was very rude and wouldn't let me get a word in our conversation. Then, when I insisted to speak she hung up on me.

I've attached the call log and the phone number the foodpanda representative used to call me

PS: you would see 2 call logs from foodpanda because during the first call I received from foodpanda, I requested to be contacted again after several minutes because I was in the comfort room.

I ordered 6 coffee and 1 french fries through the app.. i paid via gcash, when the delivery arrived the driver told me order was change because coffee is not available.. i asked about the money i paid for the coffee and he said it will be refunded.. i contacted support and they said 1-3 bz days... Its been more than a week still no refund.. when you follow up they will send you the same exact initial email saying wait 1-3 bz days... Refund processed : February 8,

It took 2 hrs for your fraudulent company to deliver my food. You are thief's. In 52 yrs never have I seen worse service.

Ang tingin ko po sa bill ko ay 270.Ang bill sa celfon pala ay 229.Pero ang nakalagay sa receipt ay 176.Ang date ng paghatid nya dito sa Tatalon today February 8,2021 dito po sa Tatalon Health Center Victory Ave corner Araneta Ave Quezon City.Tinatawagan ko po sya pero pinipindot po nya..Eto po ang number nya 09562133107.Sana po magawan po ito ng action.Dishonet na tao yan

Order # s0bk-aocb


JUST GIVE MY MONEY BACK TO MY DEBIT CARD.


ALL OF THE OPTIONS THAT YOU'REG GIVING IS NOT WORKING.



JUST RETURNY MONEY BACK TO MY DEBIT CARD!!!!!!!!! NOW!!!;

It happens last tuesday at around 7:30-7-53pm.
I ordered a food from mcdonalds for my son and his nanny and by the way i am not in the house that time. I was just the one who ordered the food. The problem is i didn't exactly put the pin in our house because there is no specific address or street that shows in the map. so i just pin it to the place that i know where is our house located. suddenly the driver is on his way to our place, then he called twice that he said he cannot find our house. then i called the nanny to go outside to see the driver. But after 1 min. the driver called me again and raising his voice to me that im trying to find the house but i cannot see you. next time you pin the exact location because you are wasting my gas and time. And while im explaining he suddenly drop the call while im speaking. In my opinion he should atleast wait for atleast 1-2 mins. before he get mad like that. because my nanny is also taking care of my 7 months old baby that time thats why she didnt go outside the house right away. And when he is already in the house. he says a lot to my nanny. my nanny gave the 1000 pesos for the payment for the delivery, but the driver ses that he doesnt have a change for that. He also added that its already late night, why you didnt have a small bill to give. thats why my nanny took time to find for a smaller bill just to give for his convenience.

Yesturday i order in mcdonald,sudenlly the address was wrong.I have a note on my record before on my food panda account.On that time i paid my order on my gcash account,then i pick up my wife to work.That meal is for my kids,i recieve a message for your rider but can't reply to him.Beacause my smart signal has low connection,thats why can't reply to your rider.Why your rider did not try to call me,i have cell number in my food panda account?I recieve a message from food panda that my order was cancelled,so what happen about my money that i pay in gcash?When i back home for about 2,my kids was hanggry already and i order again in foodpanda.Hoping that i will get my last order?But nothing...

They are giving us too low incentive and salary. A order of 3 km is 52 RS. Can you imagine it ? The job of Foodpanda rider was very good before lockdown happened in Pakistan. They were paying us 70 RS per order. That was good. But now it's getting worse day by day. They are decreasing our salary on every month. I request you to kindly check and please help us and give us better service like you was giving. I am very thankful of you.

I am a frequent user of Foodpanda. It was the first time for us to experience this last Monday, January 18 2021. We placed 2 different orders, both were cancelled saying it was the incorrect address. We always double check on this and we order more than 3 times every week using the exact same address without any issue. We never got the food however they still billed and charged my account and refused to issue any refund.

Spoke to several different customer support agents on chat and email but all they can say is "order cancelled, no refund" They refuse to listen or check what the real problem is!

Jan. 17, 2021 @ 11:30am, i order @ foodpanda order #r5ln-o007. I ordered dark choco milk tea 1L and paid thru debit card. The rider called me and told me that he is on my pin location but my current location is @ arguelles jaro iloilo city, i offered him a solution but unfortunately he refused it, it was okay fo me then because i made a mistake but the thing that i didn't like is his behaviour towards me, hes being rude when he speak and it came from his words that hes been suspended for many days due to his behavior and that is why i filed a complaint against him. i don't tolerate that kind of behavior where in the 1st place im a customer. hoping for your kind consideration on this mater. Godbless

Ordered foodstuff worth P735.00, I handed him P1000.00 and he said he has no change.His excuse is that he's just a deliver driver which makes absolutely no sense.He had to wait a solid 10 mins. outside,Maybe tell your drivers to stock up on change(common sense actually) before driving out because its quite a nuiscance to scrummage for change.

Good day complaint ko lng ung rider kanina umorder ako sa jollibee sm manila papuntang kalaw st around 6pm.. Pag pick up ko ng food.. Sabi sken ng rider wag ko daw sagutin kapag may tumawag sken boss nya daw un.. Mag ssecret break daw sya Which is nag hinala ako.. I answer the call at ang sabi in English kunin ko daw ung order ko nasa baba na daw ung rider so pinalalabas nya na diko kinukuha ung order para ma cancel at malibre ung food which is hindi mangyyre kc binayaran ko na sknya ang malilibre is yung pera.. Eto name ng rider
John rusty Mel mallari
Contact number 09270765792

I place order last december 15, 2020 then had a refund process by december 17, 2020. Up today January 6, 2020 i haven't received my refund for just only 705php i took almost a month just to process a small amount. Your customer service is so sucks!!!