LBC - Head Office Complaints

just because i have 1000 peso bill, they want me to come back, it means they're not ready for transaction for the day. poor service. lady cashier in Sorsogon had a very bad attitude!

NAGPADALA AKO NG CELLPHONE SA KAPATID KO SA NUEVA ECIJA LAST JULY 23,KAHAPON LANG NYA NAKUHA PERO ANG PINAKA NAKAKAINIS DOON HINDI CELLPHONE ANG NATANGGAP NYA KUNDI LOTION GALING PA YATANG CHINA

Mam/sir pacheck naman po branch deparo baranggay 168 ask ko lng po bakit 20 transaction Lang allow nila Ang paliwanang Naman po madami Ang ipapadala n nauna sa aken ehh araw araw po ganun Ang gumagawa nila may lagayan ata nagaganap sa branch n Yun lagi nauuna Ang malalaking transaction dapat Naman Mauna Yun one transaction lng para nmn maacomodate lahat Hindi iisang Tao lng parioty nila.

Salamat po sa sasagot

Poor delivery team toledo city cebu. No response on txt.
Kahit tawagan mo babaan ka or hindi sasagutin yung tawag mo
Ilang days na andon yung package hindi parin nila dinideliver
Expect days ng delivery only 2 to 3. Mindanao to visayas. Pero mabagal yung trabahu ng toledo delivery team. Plss gawan nyu ng paraan . d nagtratrabahu ng maayus yung lbc delivery team dito.

sabi ng LBC mactan mandaue numg august 1, 2020 "please expect delivery within the day" . pag dating ng gabe Not delivered due to unforeseen event . ok inintindi namin yan . sabi nyo next business day nalang . ok nag hintay kami ng sabado at hanggang ngayon . wala pa ! ano yan?? may balak paba kayong ideliver yan ?? .o baka trip nyo yung package ? . dami kong nababasang complain about sa LBC mactan mandaue . paki ayus nmn po ng serbisyo nyo .. ang lapit lang nung akin consolacion lang

Nagpadala ako ng parcel sa lbc pinadala nila sa ibang address mali ang address na pinadala nila,tama naman ang address na nilagay ko pag fill up ng form mag one month na po ang parcel sa August 21 hanggang ngayon di pa rin nag momove ang item pangatlong beses na ako pumunta sa lbc kcc mall de zamboanga branch,ang sabi sa akin kinabukasan eh padala na sa shopee warehouse kasi yung item na yun is damage po eh refund yun ni shopee sa amin pero hanggang ngyon di pa rin nila napadala may time frame po binigay si shopee sa amin sana mapansin po ang complain ko.

The transaction date is last August 12, and yet when I check the status of my ite. It's still in the brach where i processed it. Particulary in Grandmall Lilian LBC. It was suppose to be delivred in Dasmariñas Manila. But they don't eben touch it. The receiver is waiting but the did not even process it. Please take action for this. My receiver is exoecting 5-7 days.Today is the 4th day. Pleas le process it already.

• COD/COP Serivce Request: I requested a COD/COP transaction via their online services last June 19 and for pick up on June 22. They failed to pick up that day so I requested online last June 22 to pick up June 23. On June 23, they were able to pick up but the prices they ask me to pay was different from the online price posted. I resorted to pay because I needed to deliver the item for my customer in Laguna with committed dates to receive. Documents like Official Receipt, Pick Up Receipt, Tracking Number, and SMS from LBC included in the attached documents
• LBC Delivery: My customer was able to receive the items successfully thus the presumption of crediting the payments to my BPI Account will happen within 2-3 days as they promised in their website and the call center agent I've talked to.
• Custumer Support Contact: 3 days have past, no money was reflected in my account. This made me find ways to follow up via call, FB messenger and email
o Contact number provided by LBC was not able to reach despite numerous efforts to try
o Tried their LBC FB page which led me to their FB Messenger, ending up talking to a chatbot. After many trials, I was successful in talking to a REAL cUSTOMER SERVICE Agent (details of conversation in the attached document. This happened on June 30. I've waited 3 days for them to reflect it to my bank account but none. I contacted them again via messenger but was not able to talk to a real human customer service representative. I resorted to email them in July 3 (see attached email sent to them). But to date, no response from them.
o As of this writing, no feedback from LBC yet and no amount was transferred to my account

The COD payment of Php 1120.00 for this shipping below was not credited into my bank account. The consignee confirmed that she received and paid for the cod amount last Saturday, August 8, 2020. I also had 2 other shipping on the same day and both has been credited but not this one. Please check.

I sent my documents through lbc on August 5, it was received by pasay delivery team on August 10th. I am aware about the new lead time of delivery due to the pandemic, but it is already 5 days in pasay and I'm being notified of an attempt to deliver but everytime it gets an "unforseen event" error. the documents are VERY IMPORTANT and I need it to be delivered on August 17. Please, deliver it by August 17 because that is the deadline to be received by GSIS, which is by the way, provides my education. There is a reason why I sent it way earlier and I expected it to be delivered before the deadline. Thank you.

I was with one of your LBC branch in Mannga Street Monuz Quezon City to send a package. I was told that they're no longer accepting any transactions. They had a cut off too early it's not even 11:00AM yet.

I am beyond disappointed that my parcels have not been delivered for almost 3 weeks now. I know we have a pandemic but the other couriers are doing their best to deliver the parcels on time or at least 2-3 days late. But LBC? nah, very incompetent. Their system is not updated and they are giving us robot agents. Stop fooling us around LBC.

July 9,I send a package for my client(supplements for her medication) thru LBC, Narvacan Ilocos Sur Branch. To weeks after I visited again the said branch to follow the delivery but they told me it was misroute to Baguio. August 4, I started to have my follow up thru messenger. But no concrete answer was given tome until now. This package was very important since it is for medication purposes. More than a month was too long. Ilocos Sur to Pangasinan Area only.

I sent my documents to Ermita, Manila from Taiwan last August 1, 2020 until now my documents still on pending delivery

Sir/Mam, bakit di nyo di nagagawan ng paraan yan? Bkit hndi ma locate ako, hindi nyo ba ako pde tawagan para alam ko status? bakit binalik nyo? hnahantay ko yang BDO credit card ko hanggang ngayon di pa dumating?

nagpadala ako sa LBC last Aug 8, 2020 dumating Aug12,2020 papunta Barotac Nuevo iloilo city,nawawala ang 12 boxes of KN95 saka ang box tampered na ang tape na nilagay kulay white na hindi gumagamit ang LBC ng white tape, sana mabayaran ang 12 boxes ko ko ng KN95 worth 1,920.00 nagpapadala tyu sa LBC akala natin makarating ng maayos ang oadala ntin hindi pala meron pala mga taga LBC malilikot ang mga kamay...

hi i am complaining against ur employee at ayala mall legazpi city, yesterday i go there to deliver documents and package..i sit on the right line and when its my turn i go inside coz i see the guy is leaving and walking towards outside the door since only 3 persons allowed, so when i ask for the form to fill up for documents they gave me i started to fill it up, with my amaze ur guy employee shouted me mam fill it up.outside with a rude annoying voice, and i said im next where 3..then i saw one man enter after me, then the one man already finish came back just to sit and take picture with the receit..I said im next and the ither man just arrive and the other man just came back..even if he needs to explain he dont have the right to shout at me and he dont even wearing mask.and thats a protocol to all.of us especially pandemic..and then when i give my documents and cp.the girl employee said they need bubble wrap.I told here that the last time i send like that lbc provided, she said i should buy at the national bookstore so.i did went out to buy but there is no available so.i said maybe they have a ways how they could send it i will just add extra if they have special.box..she said that id rather go.to another lbc branch but its already cut off so i know all of them are close. then the lady didnt entertain me. and i raise my voice is that the kind of being polite can u tell me.other options aside from not entertaining me, maybe ur company should write outside a rules that we should bring out own bubble wrap..but what is so annoying is the tune of voive that shouted me.confident that didnt analize than the situation and should be always be polite to customer and wearing no mask!! i think it should be public to.social.media if i didnt recieve any sorry from that employee

Its been 54 days since my son dropped the package for us, his family in the Philippines, in LBC SYDNEY GLENDENNING. We track our package, said that it is in customs processing (August 03,2020) but up until now, everytime we track it, it's still at the custom. How many days should we wait?

Sobrang aga aga nila mag cutoff magclaim lang naman ng padala. 1pm cut off?? Anong klaseng service yan LBC Orani. Lagi kayo maaga nag cut off kahit di nyo pa oras. 1pm cut off?? Wow

Until now our package from cebu are not delivered yet it was sent July 17 due to pandemic it was stated in their site that lead time now is 10 to 15 days it exceeded already until now its still in SCS central hub