LBC - Head Office Complaints

March 16, 2021

I want to file another complaint to this person named, JAY-R ALEJANDRO assigned at LBC TIOMICO ST., B. MENDOZA SAN FERNANDO PAMPANGA...declaring offline system in fact it's not ...I drop my parcel from Lazada but I didn't recognized it was him...I wonder why the approach is bad..seems not to entertain my transactions in the branch...we verified too based on the other customers it was online since they have drop their parcels successfully. Same with the other branches..So I am complaining why my complaints were ignored..since I was informed it will not be tolerated and will be given updates by your assigned person named ARIEL BERNARDINO, TEAM Leader of LBC DOLORES MAIN BRANCH..From then on Ariel is not coordinating with me and unanswered my calls. He should inform me what had happened since I'm clueless..and face to face this person I am complaining named JAY-R ALEJANDRO should be apologizing that he recognized me...seems taking it personally knowing that I filed a complaints and records against him at LBC MANAGEMENT..

CHECK ON ARIEL BERNARDINO PHONE # He provided me 091907115596 l 09235869555 This is the DOLORES BRANCH YOU ASSIGNED TO HANDLE MY COMPLAINTS BUT DIDN'T UPDATED NOR CALL NOR MESSAGE OR EMAIL ME ABOUT THE STATUS OF MY COMPLAINTS..

THIS JAY -R IS WORKING FOR LBC AND SHOULD EXUDE GOOD MORAL CHARACTER AND RESPECT TOWARDS THE CUSTOMERS. HE SHOULD BE PROFESSIONAL IN WORK.. THIS INCIDENTS CANNOT HINDER ME AS THE CUSTOMER TO GO TO THE BRANCH AND DO MY PERSONAL TRANSACTIONS EVEN THOUGH HE IS THERE..SINCE HE IS NOT THE OWNER OF THE BRANCH AS I MENTIONED...AS CUSTOMER I CAN TELL IF THE STAFF IS RUDE BY HIS BEHAVIORS AND GESTURES...AS YOU CAN SEE OVER THE CCTV..I WENT BACK TO ASK HIS NAME..HIS CO - WORKER SMILED BECAUSE I EXCLAIMED , "KAYA PLA SIYA ANG NIREREKLAMO KO"..THIS IS GETTING SERIOUS IF RIGHT NOW YOU WILL NOT CORRECT HIS BAD ATTITUDE...THIS COMPLAINT AGAINST HIM IS NO GOOD AND CONSIDERED AS HIS BAD RECORDS FOR LBC COMPANY WHILE AT WORK OR WORKING WITH YOU...

If he was trained and his attention was called the fact seeing me again as one of LBC VALUED CUSTOMER..I ENTERED THE BRANCH WITH NO CUSTOMERS..FIRST GREET THE CUSTOMER OR HE RECOGNIZE ME ...WHY NOT HAVE A GOOD APPROACH BY APOLOGIZING OR EXPLAIN WHY OFFLINE OR GIVE ME OPTIONS..HE SPEAK NOT EVEN LOOKING AT ME..HIS HEAD DOWN ON THE MONITOR AND SAID OFFLINE. IS THIS THE KIND OF STAFF YOU HIRED FOR LBC...YOUR MANAGEMENT EXTENDED APOLOGIES AND THE PERSON ITSELF YOU HAVE GIVEN THE CHANCES TO WORK IS DOING THIS REJECT AT HIS OWN BENFITS...ACCEPT WHOMSOEVER HE WANTS...EVEN IN DOLORES BRANCH THEY KNEW EACH OTHER...MAYBE "KUMPARE"..WHY NO ACTIONS AND UPDATES GIVEN ON ME..AND THIS JAY-R REMAINS ARROGANT...He rejects transactions this business / peak hours 2-4pm ...fortunately we talked to other customers and said it was not offline.

Deniliver sakin ang box na may lamang sabon worth 11thousand pesos sa classroom ko last Friday, March 12, 2021. Ang sabi ko sa nagdeliver na assigned sa Looc Romblon ay sa Sunday ko nalang kukunin at pipickupin ko nlang sa Odiongan kaya we closed the deal. Pagpunta ko ng Sunday ay sarado sila at di ininform sakin na sarado sila kc dati bukas sila. Dumating ang Lunes, March 15, 2021 lagpas 8:00am ay tumawag ako sa binigay sakin na cp number nila na 09496510572 at nakausap ko ang taga LBC na ipadeliver nalang ulit ang box ko at nag pa oo naman ang nakasagot at si abing ipasasabay dahil may delivery naman daw sila sa lugar namin sa Looc Romblon. Tumawag ako ulit after 1pm pero walang sumasagot hang maghapon ay walang dumating na delivery. Tapos ngayun martes, March 16 nag half day nalang ako sa trabaho para ako nalang ang kukuha ng box ko pero pag dating ko sa LBC Odiongan delivery shop ay naibalik nadaw nila ngayung martes lang din daw, ang sabi sakin request nalang daw ulit ako ng padeliver ulit. Ang xompalaint ko ay bakit hindi binigyang pansin ang request ko at tumawag naman ako at never akong nakatanggap na tawag or call nila na ibabalik na nila kapag di ko nakuha. At bakit di sinabi sakin na sarado sila kapag Linggo at nag deal pa sila na linggo ko kukunin.
May dalawa ako ng screenshot na tumawag ako sa kanila at text message na inaantay k9 delivery na walang reply.
Sana maaksyunan ninyo ito.

Hi, Good day!

Last Wednesday March 10, 2021, BDO sent me sms that they already dispatched my BDO credit card thru LBC and expect delivery on that day. But no one call or contacted me in short no one came in my home address to deliver my card. Then suddenly when i track the parcel i found out that this stupid people return my BDO credit card in SCS return central hub! What is your purpose in returning my card despite no one is calling me or came to my delivery address! Kindly do the needful and delivery my card this week or else i will make a big problem with your Pasig Pateros delivery team!

My friend send me a package last july 2020 but after months of waiting my package didnt arrive not until now.. what happened to my package i already contacted the branch where the package has been sent but no action taken... Where is my package?

My cheque wasn't delivered to my family since LBC declared that the address is out of delivery zone. They never contacted my recipient. They sent back the cheque to the sender but since 22 September 2020, the cheque is still in their facility in Manila and never arrive to the sender. Worst courier ever! That is a cheque as*h*les! My family is expecting that money!

Good day!
I would like to complain about one of your branches here in Baguio City, specifically Abanao Mall Branch. On Feb 28,2021 (Sunday) at around 1:00 PM, I was about to send a COP parcel. There's a long queue so I asked first for a sticker and I also informed the assistant that I will send a parcel. The associate who is at the counter told her assistant to give queue numbers because they were about to cut off accepting customers. The assistant asked me to line up and he gave me a number. So I did it as he told me. Suddenly, he informed me that there's no COP/ COD shipping during that day. I asked why, but he did not answer my question. He just reiterated that there's no COP/COD. I decided to ask the associate as to why there's no COP/COP shipping because based on my previous experience, I was able to send COP parcels on a Sunday. She told me that LBC branches are not the same and she even added that she has a poor connection because their internet provider is PLDT. I am just wondering why she can transact other shipments or cash outs without any hassle from poor connection but for COP/COD she cannot process it. After a minute of arguing with her, I asked for her name since she's insisting that they don't have COP/COD. She gave Jennilyn Manal as her name.

In regard to this, I am hoping that your management should give immediate actions to this matter. LBC should not tolerate this kind of employee who is very incompetent. She doesn't have the right to refuse customers and lie that a certain service is not available when in fact it is really available. With this kind of employee that you have, there will be a time that other shipping couriers will beat LBC and it will be left behind. Customers will be forced to shift to other couriers/ remittance centers if your employees will keep on saying "hindi po available yung ganto ganyan maam", "wala po kasing connection", "wala pong cash", "wala pong small box", and any other lines that will refuse customers which I always hear from your staffs. With the competitive market that we have, please start making a change while it is not yet too late. Thank you!

I requested for a bank name amendment, requested requirements has been submitted via email. My customer already claimed the parcel and paid for it.

Bank name ammendment has been 7days already and no progress with my concern.

I am not sure if they want to deposit my earnings?

1151201189
- this is my tracking number MY-PH

To start with, my box took more than 30days, was told because of peak season. When my sister received the box, the box was open and the chocolates were distorted and EATEAN BY RATS!!!
Then I was offer 350RM (approx P4000 ) as compensation (partly my fault because I didn't declare the content).Refund was approved Dec 14th, guess what I made 3 follow ups and still have not gotten the refund!!!
Kung para sa inyo maliit na amount un, para samin pinaghirapan namin un at d namin kasalanan na napaka careless ng mga tao nyo at may mga daga kayo sa bodega nyo... At saka ano yun, walang kaung sanitary sa opisina nya para pasukin ng daga ang mga box?

And also take note, ung box ko, may box sa loob, for some reason nawala ung box na un sa loob at ung mga chocolates nakasabog na sa loob reason why the chocolates were deformed, melted and spoiled more!!

Ang tanong ko, Sino nag alis nung box n nasa loob?? At kailan nyo ibibigay ung refund???????

A staff from LBC jaka plaza branch named REY FREGOLES decided to close the branch at an earlier Time than the regular Operating hours just because they have PENDING TRANSACTIONS.

Travel agency send the document to me but until now I did not receive, I checked in the tracking still in the padre faura here is the tracking number 27036100604, please deliver again here is my number 09958461995

Good day LBC , I am Mr. Erwin S. Quinain with ref. # 173449700157. The messenger told me to deliver it by late 5pm today , I gave instructions to the delivery man by 1pm I am just at home and promised to deliver it by 5pm today but despite my text from the delivery boy no answer. I am a very busy person and I waited whoke day and until now 9:49 pm no advise , this is very unprofessional , I will complaint to dti tomorrow if my concern is not resolved .

Best regards ,

Mr. Erwin S. Quinain
09458206629

On February 19, 2021 at 9 o'clock in the morning, I went to LBC Express in the branch at Ground Level, SM North Quezon, Quezon City, to request for a change in package claim. Instead of pick-up at LBC Ormoc, I request to change pick-up location to LBC Kananga, or to directly deliver the parcel to consignee at his address located in Sitio Suerte, Natubgan, Kananga, Leyte. The request was made because my consignee, Jay C. Joarque, had a very hard time entering Ormoc City because of its very strict protocol of Covid-19. Although, there is LBC Branch in Kananga, LBC SM North, where I had transaction, is not yet connected to LBC Kananga, hence, the package was address to be picked-up in LBC Ormoc.

However, when I was requesting to that teller, who is a woman with long and thick hair, she is responding to me that is so inappropriate, with insulting and arrogant voice, and told me that she is unsure if my request will be granted, when in fact, the tellers in LBC Ormoc are telling that it is okay, as long as I will make a request. And turns out she did not process my request after checking the LBC tracking system, and speaking up with an LBC customer care representative, in which my request has only then processed.

I hope I won’t encounter that kind of teller again when making future transactions in LBC.

Thank you.

Hindi nakarating ang idedeliver sa akin na dokomento,d daw ako kilala.1beses lng punta delivery boy, d ba 3 beses dapat bumalik? para ipagtanong d man kilala ung name pero ung add.Kompleto at skol pa. Pumunta me sa mlapit LBC d2 smin nsa hub n raw. Now pra mailipat at mkuha ko need ko magbayad uli. Maibabalik ba ang bnayad ko kasi ang may pagkukulang ung delivery boy,at naabala na rin ako sa paghihintay

Shippment january23 to santiago isabela recived in bontoc mt.province january 27. Hindi na sya gumalaw ng 2 week kya lng gumalaw nga followup ako ng tawag sa hotline at email. Nag hintay ng 3 weeks yung recipient ko now hindi ko alam kung kukunin pa nya. Gusto yta mangyari ng lbc ibalik sa akin yung parcel na sa tingin ko ay mali kase nasapagkukulang nman nila. Hindi ko na yun pede ibalik sa company paano ko yun mababayaran. Dapat bayaran ng lbc ang malaking abala nila sa akin at sa aking costumer.

I did track my parcel before calling the nearest LBC Cebu City Branch for assistance. My parcel has arrived in CEBU CITY HUB yesterday and I was expecting it to be delivered today because the package inside is life and death, I had to call for assistance, I talked to one of your employees in the SM Seaside LBC Branch he advised me to just pick up the parcel in the hub with confidence. He even advised me to just go there and someone will assist me. I asked him kindly if its really possible to pick it up because I badly needed the parcel today because I have skipped work for 2 days already and your parcel has been delayed for days. Imagine travelling one hour or so from Mambaling to Mandaue City in a motorcycle just to pick it up and when I went there the one who entertained me was the guard. HE IS THE WORST CUSTOMER SERVICE REPRESENTATIVE IF HE IS EVEN PART OF IT. His underwhelming voice told me that I CAN NOT PICK UP MY PARCEL FOR THE REASON OF SORTATION. THEY CAN NOT GUARANTY ME DAYS OF DELIVERY BECAUSE ITS BEYOND THE CONTROL BECAUSE OF THE DAILY PARCELS COMING IN. I totally have no problem with it if its really the protocol. Meanwhile someone from LBC SM SEASIDE BRANCH ADVISED ME TO GO THERE AND PICK IT UP and he said to me I can actually pick it up but they just couldn’t spare me some time to find my parcel. They know in the first place that I wouldn’t go travel an hour if it wasn’t that important but I did. The guard even told me that they can not do anything about it because if its manila i was calling, its not connected or related to your branch here which is totally insane. Your CEBU CITY BRANCH needs an inspection. A full inspection. Your imployees are not properly wearing masks and your counters are the worst. It seems like its no good place for any kind of services you have promised. This experience will be heard by the whole world if you wouldn’t respond to this. Bellow, I have attached the conversation I had with LBC SM SEASIDE BRANCH and if you can review the CCTV in your Cebu City Main Hub around 3:30 p.m you will see me in a white shirt and shorts and wearing only slippers. I guess I was treated as is because I wasn’t wearing extra isn’t it? So this me now being a second class customer for not wearing something decent. I should have recieved a service worthy and the same as those with decent attires. This experience changed me, it gave me goosebumps I’m afraid won’t just go pass. This report better reach your main office and mark my word for this.


Ps: I couldn’t attach the whole conversation but if you will reply I will have the whole conversation sent.

Nagpadala ako sa lbc walter mart calamba nuong january 23 pero hangang ngayon hindi pa nakakarating sa tamang distinasyonq

Transaction no:3212 1529 0638
Transaction date:Jan.23
Delivery date:Jan.28
Location:Santiago Isabela
Lbc branch:walter mart calamba laguna

Hello...meron po along parcel n nkaindicate n nreceive n s branch kea puntahan ko n agad..pgdting po don ang thank kong pumila kc mdmi din customer plus mdmi din din parcel.nung Ako n, sv wla pdw bk dw nxt delivery pa. After that I came again kc ngscreen shot aq n nsa branch n nila.tagal q ulit pumila..at nung ipakita ko n ung screen shot, d pdw nya nsscan,cnabi q n mlau p pinanggalingan q, peo wla prin...the other day my husband came to get my parcel kc bastrip nq s knila..he came 5:04, d n sya I entertain kc dw lgpas p nah..tama po b gingawa ng mga employee nyo? San Ildefonso branch..pki ayos nmn.. customer kmi prang kau boss n dapat msunod, wla kau consideration s mga customer nyo

HI LBC TEAM, FIRST OF ALL NAPAGKAKAMALAN KMI SCAMMER DAHIL SA INYO. NASISIRA REPUTATION KO AS A SELLER. SO TELL YOU WHAT REALLY HAPPENS, NAGBOBOOKED AKO ONLINE NG MGA ORDERS ONLINE USING YOUR LBC ONLINE APP, KARAMIHAN AY COP. FEB 6.SATURDAY, NAGBOOKED AKO NG 5 PARCELS, LAHAT AT COP, SCHEDULED FOR RIDER PICK UP FEB 8,MONDAY. SO DUMATING NA SI FERDIE RAMOS, RIDER FROM MANILA AREA ATA, KASI IM FROM SAMPALOC MANILA. DALA DALA NA NYA ANG WAYBILL STICKER NI LBC, PERO TAKE NOTE NAKA COD ANG WAYBILL NYA ,(SERVICE TYPE : DOOR TO DOOR) SO NAPANSIN KO YUN EH, ANG SABI NYA OK LNG DAW AS ADVISED NG OFFICE NILA. NAGTIWALA AKO KASI ALAM KO NAMAN TAMA ANG BOOKING KO ONLINE DAHIL PINAVEVERIFY KO ITO SA MGA CUSTOMERS KO. THEN KAHAPON PAGKATRACKED KO, LAHAT NG PARCELS NILA AY WITH SHIPMENT ISSUES, YUNG IBA INCOMPLETE ADDRESS, YUNG ISA PAYMENT ISSUES, YUNG ISA NAMAN CONSIGNEE IS OUT AT YUNG ISA AY UNKNOWN DAW ANG RECIPIENT SA ADDRESS NA YUN. HELLO? LUMALABAS COD LAHAT. TINEKS KO ANG RIDER NA NAGPICKED UP BAKA KAKO PDE SYA MAKIPAGCOOPERATE, KAYA LNG PINATATAWAG NYA AKO SA CUSTOMER SERVICE. SO TUMAWAG AKO, ANG SABI NAKATAGGED DAW ITO AS REGULAR BOOKING MEANING IDEDELIVER KUNG KAYA, PAG HINDI PICK UP NA LNG. E COP LNG NAMAN TALAGA ANG GUSTO KO! AT ANG BINOOKED KO! HINDI KO LANG MAINTINDIHAN KUNG SAAN NANGGALING ANG MGA ADDRESS NA NAKALAGAY SA WAYBILL NA BINIGAY SAKIN NI RIDER, E COP LNG NAMAN ITO! TAS ANG SABI PA NG LBC LEGAZPI ALBAY WAREHOUSE AY PDE DAW IPAPICK NA LNG DOON SA WAREHOUSE NILA, HELLO? MALAYO DAW ANG LEGAZPI WAREHOUSE SA GUINOBATAN BRANCH NA PREFERRED NG CUSTOMER KO PUNTAHAN PARA MAGPICK NG ORDER. NGAYON, SABI KO KUNG IBALIK NA LNG SAKIN ANG PARCEL KO, SABI MGBABAYAD PA AKO?? WOW TALAGA KAYO LBC. AYUSIN NYO SANA SERBISYO AT PROSESO NYO, NASIRA REPUTASYON KO AS A SELLER DAHIL SA INYO!
YAN ITRACK NYO
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