LBC - Head Office Complaints

seller po ako
nagbook ako online february 6, Saturday. nakabooked ito as rider pick up-branch pick up.Pgdating ni rider na si ferdie ramos may dala sya waybill na naka cod (door to door) kahit binooked ko to as cop. Then sabi nya ok lng daw yun. pagkacheck ko ngayon, ang status ng lahat ay may shipment issue due to consignee is out, payment issue at address cant be located. hello kahit cop, nagtry sila ideliver? saan nila kaya idedeliver? e branch pick up ito ni customer ko. Gusto ko ibalik nyo sakin lahat ng parcels ko at never n ako mgbobook sa inyo LBC. Kahit yung rider na si ferdie ramos ayaw mkipagcoordinate sakin. ang sabi tumwag ako sa.inyo. grabe dba

My package was not sent to the nearest LBC branch. My package has a complete address: Brgy. Sindalan, San Fernando, Pampanga. How come they sent it to SAN MATIAS?! This is not my first time to pick up my item, and again, my package has an address. So they have to send the item to the nearest branch, not to the branch they want! I cannot pick up my package because SAN MATIAS is far from us. I hope you will give attention to this matter. Thank you.

Good day. I would like to pass a complaint about my parcel which I received today that when I opened the parcel (laptop) the screen is already damaged but when it was being processed to be shipped... The laptop was in a good condition and it doesn't have any dents on it.

My parcel was from LBC Inc. CENTRO MALL CABUYAO, LAGUNA, PHILIPPINES.
I hope you'll do a quick response about this. Thank you

I declared 150 clothing as old but they were good as new.Mostly pants ,jackets and dresses were missing.Almost half only inside the box when my kids open it.

Nasira po package pinadala ko reklamo buyer gusto pa refund maayos naman nung pinadala ko alam nilang breakable yung parts kasi diecast collectible vintage car kulang nilagay na bubble wrap tas hindi kinarga sa box. May lable din sana na breakables or fragile.... inutusan ko kasi anak ko magpadala kasi haba pila at may duty ako.

My parcel is still at SOLUTIONS CROSSDOCK ALABANG. It's not moving since February 2, 2021. Very slow delivery services.

Until now the documents from Bayanan with tracking 127016314024 was not re-routed yet to PALICO branch. I have called Feb 2 to transfer the item near to my mother's plase as she is already 67 senior trying to avoid or reduce going to fat places. Your Bayanan branch acknowledge it. However, until no ACTION TAKEN. I find it no SENSE OF URGENCY, MAY I REMIND YOU THAT DOCUMENTS ARE RELATED TO LIFE AND DEATH ANY MAY COST LEGAL ACTION IF THIS IS IGNORED. I CALLED YOUR CUSTOMER SERVICE AND EVEN YOUR CUSTOMER SEVICE IS HORRIBLE. NO HOLD PROCEDURE, RUDE AND INCOMPETENT. REQUESTING TO PULL UP ALL CALL MADE SINCE FEB 2. I HAVE BEEN CALLING YOUR CUSTOMER SERVICE MULTIPLE TIMES AND YET NO RESOLUTION. PLEASE HAVE THE DOCS TO BE TRANSFERRED TO PALICO BRANCH ASAP.

hindi manlang nila inadvise na nasa kanila ang parcel ko. almost 1 week na pala. diputa nakakadismaya. magsarado na sila

My package was send jan.18 .2021 2 package same date.
I track my package 1 already in branch near to me Jan 27 .the other one route to my place .I went to branch near to which they don't release to me .
I don't understand why my package didn't came same date I went Feb 3 but they don't release to me .I track my package 1 received on January 27 2021 1 route to my place only ?

My parcel was put a storage facility then was disposed without my concern. I would my item to be returned.

Due to incompetence, long hours of waiting in line and the staffs are gossiping, texting, using thier phone while there are long line waiting custumers, staffs not even polite to clients, they are disgrace to your company. this I have been experiencing everytime doing transaction to LBC Tayuman branch. please make or do some action on this. thanks.
incident happened :Feb 2,2021 at around in the afternoon.

First of all I hace been sending my parcel to LBC 15yrs already to all my COD And COP transaction. This time when I moved to Marilao Bulacan, I used to send my parcel in Sm Marilao. I would like to file a complaint inregards with ths staff of Sm Marilao LBC. This is the only branch of LBC that do not send a message to the sender once there is a return item. Metro Manila LBC are sending messages with in 10 days to claim the return item.
They are rude and no information from them plus they said my parcel is in Pasay? WTF where in Pasay staff of LBC dont know where in Pasay City is that normal that if ypur working in LBc you should know what will be the process.
No one is helping where to get my parcel.
Poor customer service. Plus once if the LBC staff had mistake for inputing a name why we have to go to the branch where we send the item? What if ur from Cebu and you fly out in Manila the item wasnt recieve why we have to go to Cebu City and fly there to followup and fix the problem which is staff of lbc mistake why we have to go to Cebu and fix is there anyway we can fix in Nearest LbC????
We will file a formal.complain if this is not fix in behalf of everyone has complain here.

So guess what? I decided to do business with J&T express and I only paid 1029 pesos compared doon sa 2928 na sinisingil sa akin ni LBC almost 2k difference!!... Take note,pinabayaran pa sa amin ni LBC Ng 210 pesos Yung bubble wrap na Hindi naman namin kasalanan binabble wrap agad Nila without telling us Kung magkano babayaran. We will never do business with you ever!!

This parcel with tracking number 173438299292 was allegedly forwarded to Tacurong on January 16, 2021. To date, January 29, 2021 or after 14 days, no movement has been recorded. Is the parcel lost? The LBC Binakayan Branch did not do anything despite follow up.

To LBC Express A. Santos-Lopez, Sucat Parañaque.
To that big lady staff with the most abhorrent attitude I have ever encountered aka Ms. L.A

Date of transaction: 1/28/2021

I just wanted to express my unsolicited rant, that I am utterly disgusted with the way you handle your customers. I admitted that it was my first time to avail of the COP cash refund service, and instead of providing me instructions properly, this particular staff of yours had the nerve to throw attitude after not even explaining well the procedure behind the said service. I tried my best to be polite still, since she looked like she had a rough week anyway. But seriously LBC? Where do you get your employees? Do you even train them? I guess not. She obviously looked like she needs to learn a thing or two about customer service. I think even all your other staff should as well. Sa mga taga Parañaque, I recommend LBC sa Puregold Sucat or sa 3/F SM City Sucat, if you don't want to be insulted by these staff members. I, atleast, know better to travel further nalang to avail their services than going back to this branch.

And as for you, ate gorl, you obviously didn't need to raise your voice at me, you obviously didn't need to insult me silently under your face mask, and you obviously didn't need to "dabog" infront of me, especially when I didn't even do anything wrong. Yes, I was confused at first but you didn't need to insult me of not following instructions when you can't even relay it properly yourself. But you chose to be rude instead, hence this unsolicited rant/complaint. Advice ko sayo? Keep your disgusting, unprofessional attitude to yourself.

Ng pa follow up ako dahil hindi pa na receive ng receiver at sabi ng teller dito sa Marina Mall Lapu2x e pa pick dw sa warehouse kasi dw Wala dw phone yung lahat ng deliver boy kaya Di na tawagan. Dapat tinawan nila kasi office yung address. So bakit e pa pick up sa warehouse? Diba dapat door to door delivery Kaya nga my address at number sa receiver, Hindi na ma pick up kasi busy sya. Now need nya yung document. Please paki deliver and call the receiver po. Thank you

I received a text message last January 23, 20221 (Saturday) and it says, " We will deliver your package today. Pls. prepare exact amount of P246.00. For queries, call 02-8858-5999. Thank you. (Trackingno.:98100002157586)." I was not expecting them to deliver the item since I know that LBC do not deliver packages outside Virac, Catanduanes. Plus I was in Bagamanoc on the 23rd of January so I cannot pick up the item. On the 25th I forgot to claim my package at LBC Moonwalk, Virac, Catanduanes. Today, January 26 around 1pm I went to LBC Moonwalk, Virac to claim the said item. I was informed that the package was sent back to the sender yesterday, January 25, 2021. I asked them why it was sent back already? It was just the 4th day (including Sunday) since I received their advisory bout my package. She replied that the package arrived on the 20th of January, she doesn't know why I received their text message late. I asked again, why did not they inform me that my package will be sent back to the sender? The supervisor replied, that they sent me a message but ?I did not just received it. I asked for a proof but they cannot provide any.

Please fix your problems about items for delivery and Late advisories Moonwalk, Virac, Catanduanes Branch.

I sent the package last December 16, 2020 from Isabel, Leyte to Bayog, Zamboanga del sur. It was explained that it may take 2-3 weeks before it can be delivered. I keep on tracking my package and it was already at Buug, Zamboanga del sur last December 23, 2020, Buug is just 30-45mins away from Bayog. After 3 weeks there was still no new update on the location of the package. I called LBC customer service for update. I was told that the area was out of their boundary, however, I rebutted that the first package I sent has successfully arrived two weeks after sending it. They verified the address for redelivery. 3 days passed still the item was not delivered, so I called lbc hotline the 2nd time and they told me that the item is already on the way to Bayog, that was January 15, 2021. However, until now no package has been received. I tried calling Buug Office for more than 5 times yet no one is answering. I messaged customer service using their email address yet I did not received any reply. I am beyond disappointed and I would really want to escalate this concern to the higher office.

I was noticed that my package will arrive last 19 of this month. So i waited and wasted my time waiting. Then another on the following day.
Do not send notices that you cannot comply.

No customer service. Handled customers who came after me. Did not know or pretended to not know how to read the measuring tape to measure the dimensions of my parcel. Said she changed the measure in her computer so I could pay less. I don't want employees to tamper on my parcel's info to appease a customer. Donna Jabil, Jan 19, 2021around 2pm.LBC Arcenas, Banawa Cebu City.