PEP STORES Complaints

I'm an SBS student and for the past 2 semesters have been getting my study guide via Paxi courier at PEP.

2 week ago went to collect study material as usual, stood on the normal queue for over 10 min and when I got to the cashier she told me to stand on the side there's a different queue for parcel collection. I asked why are they not communicating or put notice boards no answer just looked at me like a fool. Today, went back for a parcel collection again and stood on the side I was shown last time for parcel collection after a while no one is taking note of me a lady tells me that it's busy I must stand on the normal queue.
Please tell me what kind of service is that, what is so difficult for your staff to be consist communicate with shoppers on the queues. The queue was so long but I dont mind that, what about the fact that I was already qeuing for so long and now had to go at the back of a long queue. Please get your staff in order, they have a terrible attitude, there's no manager visible to ensure social distancing on that long queue as well. I will also report this to the school so that they dont send my study material via Paxi.

We went to Pep in Bela Bela at Bosveld Mall,date was 04 Feb 2021,when we arrived we tryed greeting lady called Cate but she never responded,to make things worse 2 ladies came just after us and I believe it was her friends because they started laughing together and she helped them first even though they found us there..she even insulted us calling us frauders because I was trying to buy mifi router with proof of address that was not in my name,but where I stay is not under my name... Thank you I have never being insulted like that and by the way I used the same proof of address to buy the router at Ackermans and now I'm using it.

I bought the phone on the 09 September 2020 then I took my phone back to pep cell at bushbuckridge because it had a microphone or a speaker problem
Up until now I have not received my phone and my phone is not outdated
It's either you refund or give me a new latest phone that costs R3,300

The person that's suppose to be at the Johannesburg junction branch in Rosettenville Jhb is never available or in store to open an account.

My grandmother went to Pep Store Port Edward to courier a parcel to Mall of the South, they didn't help her because she didn't know the Mall of the South store code. she had to return back and asked someone to google a store code. Imagine to sent back a GRANDMOTHER. Even the manager CAVIN (if spelt correctly) couldn't help, she was the one to send my grandmother back.

I went to pep stores at shop rite center in Vryheid Kzn on Sunday 31st Jan. At 9h10 the manager/ess had not even arrived at work to open the store. Employees waiting outside told me store opens at 9h00 but they were waiting for the manager/ess to unlock the store. I left and never went back.

On the 27/01/21 i bought the headset for R49.00 Maponya mall after 17h00 when I open it the left ear was not working properly then the next day (Thursday) when I arrived at store it was closed i coming back from work i arrived late.

On the 29th i arrived at store the cashier(Miranda) told me the item can't be changed or refunded i suppose to bring it back the same day of which i bought it at 17h10 and store closes at 18h00 and leave around Maponya or maybe this items must be checked in store I'm not sure

Please kindly assist

Your service at Bethal is soon slow why do we have one Pep in such a big town and today out of all the days there are only two cashiers? Do something about that soon

Die Pepstore in stilfontein is pateties verby hulle maak oop net wanneer hulle wil. Is die mislukste mense daar is glad nie kliente diens nie en worrie nie n hel oor enige diens nie n mens wag ure in die ry dan gesels hulle hulle help nie n mens nie soos vanoggend hulle was veronderstel om half 9 oop te maak 10 oor 9 toe os hulle nog toe dit is pateties en hulle het n arogante houding

Pep in Willowvale(E.C) they have dstv decoders on display but cannot sell to us and no one come with a valid reason why not. Only answer you get "can't punch it on the system.


Sadly we budget for these things and when you need to know they also don't know.

At least remove these on display if they don't know anything about it.


Tomorrow i will just go at ackermans in Dutywa for better service don't care about better offer anymore just know that you gonna lose plenty of customers because of the attitude you have in your stores

I went to pepstores primrose germiston I bought to t shirts that was on dhow at lower sale price but was charged the normal price I took pictures that I can send you The manager wasn't helpfull

PEP customers may find the following article of interest:

Having visited PEP’s Scottburgh, KZN branch and purchased three identical shirts of varying colour, I was shocked upon paying for said items, as although the garments were on the same rail, each had questionable ascending price tags.

The garment displayed foremost was valued at R59.99, the second R99.99 and the last an astronomical R149.99. Naturally, I queried this extraneous pricing, expressing the fact that this is deliberately misleading in the interest of profit. Whereupon, the Manageress, informed me the cheaper garments were ‘old stock’ and special offer sales...strange, as they were not marked as such? So were the garments sale items or staggered price hikes?
Does the refrain, ‘figures can’t lie but liars can figure’, ring a bell in this scenario? Who knows?

In the interest of fair trading, I contacted the CEO, Mr Jaap Hamman who’s PA , I assume, as he is on vacation, passed the matter over to Mr Baxter, Regional Manager.
After a so-called investigation he instigated, I was presented with what appears to represent, a mammoth cover-up riddled with company Newspeak...better known as gobbledegook.

Herewith is a list of PEP’s policies as presented to me and apparently endorsed by PEP’s acting CEO.

a) It is custom and practice for ‘sale’ offers to be displayed on full price garment rails at times, the sale items foremost...non-sale items rearmost... Oh, really?
b) One cash register only to be available at opening time to thwart cash heists.
c) At opening time, refunds cannot be honoured because of small till float.
d) Customers’ complaints receive dignity and respect and acted upon at all times.

Excluding (a) from the list as being dubious, one can comprehend business acumen regarding b,c,and d. However, (d) is also questionable should complainants receive a seemingly ambiguous reply such as I?

In conclusion, was I ripped off, are all PEP’s stores ripping us off wholesale?
Possibly, the CEO, Mr Jaap Hammon, will justify his pricing practices within this column? Possibly not...

Afternoon

I am not happy I have bought an modem from you guys and it was 2 months old and it did not want to work anymore I have took it back on the 27/12/2020 and the lady booked the modem for repair then she said it will takes 3 weeks for repair. I have went to go and check on the 26th January 2021 if the modem is ready from repair and to get there and find out they can not track this repair and they can only phone if it is away for 2 months. this is not acceptable you took my money but now you can not assist on giving me feed back on my goods.

The workers can can't talk nicely with customers they speak to them as if they speaking to piece of shit

I was at PEP in Hatfield today 21 January. Boikanyo was serving. She needs proper customer care training. In fact maybe I'd say the entire staff because as we were looking for stuff on the shelves one lady squeezed herself between us never asked to be excused no greeting nothing. In this COVID infested climate these days. Boikanyo served a lady ahead of us and this lady asked for her drinking glasses to be wrapped she said they don't wrap. I have bought at PEP Gezina. You would swear these are 2 different shops. No greeting from Boikanyo. I handed her money to pay she dropped my changed on the counter. I asked her why she isn't handing me back my change in my hands. She shouted next! For the next customer paying no attention to me! I'm appalled.

Today I was at Pep at Esikhawini in the Spar building ( I am not familiar with the area yet) However, the main issue here is ill treatment I was given when I visited the store.

I went there in attempt to buy protective (overalls) clothing for work purposes. It was my first time in that store so I asked the employee who was closer to me at that time, where their fitting rooms are and the cleaning lady showed me the fitting rooms( that lady had a name tag written "Sindi"), I went there and fitted that work suit but it was too big (it didnt fit me) so I took it back to the rails, as I was headed to the rails, pep employees closed the store and came up to me, shouting...saying they are not happy with "how I do things" and using all sorts of vulgar language one can think of and started physically searching me (female employees, physically searching a male customer). I want to know if thats how pep actually conducts business, is this part of your principles or what? Im still traumitised by the humiliation I went through

I would appreciate a response as soon as possible, due to the seriousness of these allegations, I can have the crimes of Defamation of Character, Indirect Assault, Infringement of various constitutional rights, violation of Criminal Procedure Act, against opened against Pep stores as well as its employees. I would appreciate a written response for future purposes


Regards
Mr B. Gumede (0714142703)

Yesterday i went to pep Taung, as iam 8 months pregnant and couldn't stand longer, i went to a shorter que, the lady told me she wasn't going to help me as she never told me to stand on that que, i asked if she could see my condition and she said she did not care and was not interested, i had to ask for the manager, she asked the other lady to help me, i was so dissapointed by the lack of customer service in that store.

I was at Pep Dealesville, I'm staying on a farm 20km from Dealesville, I drove to pep especially to buy two phones I had no other business in town, I specifically asked for vodacom starterpacks, and when I get home, I saw that he gave me cell C starter packs, so now I have to go back to pep on Monday to exchange the starter packs.

Please could you ensure your stores in Ladysmith kzn have stocks I have been to all and they are out of stock please send stocks urgently

I bought a mobicel fever on the 14th of January which is not working properly for me I go back to the store for an exchange the manager said that's how mobicel works how dare she tell me the phone works properly but for it is not all i want is to exchange it for another device