PEP STORES Complaints

I had sent R1500.00 on either the 13th/14th
Of November at sediba centre in haartebeespoort so the problem is that I lost my sleep.i went back to the store and explained what happened to them.they told me that I have to fill up the refund form and fax it,then I'll get my refund after 14 days but my refund is still not successful till today.so wen I go to the store for help they complain about using their own airtime to call the refund department and the finance department.I am very tired of chasing after my money for so long I really need help.my personal details are as follows:
ID-9610285805088
Contact number-0764413922

Everytime pep store and pep cell in Gugulethu mall they always off line during busy days. I over heard a staff member telling another one to announce that they are offline because the store is full and they are tired. It's a pity I forgot her name. I went to pep in Nyanga junction and they also do the same but Pep cell in Nyanga junction remains online all the time. They should stop this behavior because the company will loose business. I always use Pep for paxi and money transfers but I am about to stop now.

I went into Thabazimbi's pep clothes store to be told I need to place my parcel (which is 3x smaller than my handbag) at the parcel counter. I had expensive medication in there and refused. I wasn't even allowed to place it inside my handbag.
The whole logic behind it doesn't make sense. She said it's been like this since Level 1 for covid.... I understand big parcels, but my small bag which is most likely to get lost?
Not even one of the other shops are applying this rule and it doesn't make sense. Please train your staff on how to treat customers it doesn't matter if it's even a shop like pep.

I just want to find out,how is it possible that if you want to buy a Sim card at other Pep Stores they don't want to help you with an Electronic Statement?But other Pep Stores You are able to buy a phone with it.Pep Boitumelo Mall in Thabong Welkom.Not assisted by Oupa Ramodula.

On 12.12.2020 I shopped at Pep 8724 (Bree & Simmonds branch) I bought 1 sanitizer for R25 but a woman called Zama kept on talking distracting me sold 5 that cost R70, I only saw the receipt when I got home, when I went back the following day she wasn’t there a supervisor (see attached) who refused to give his name was rude & unwilling to take responsibility & help he told me I’m wrong, I’m still livid, I need answers.

I had a lay by on friday friday 18th december 2020
And when getting home fitting on my sons Christmas clothes some of the items were to small in size I miss placed the slip and had no luck finding it ,I went to pep stores in cape town golden acre where I originally made the purchase to find out if they could just exchange it for me to a bigger size as I do not want any money back ,the lady at the counter refused to exchange the items for me and with that made a statement to say because I work for another retail company I should know the exchange/return policy which I do agree on but we do also make exceptions for customers that do not have a receipt for an exchange with no money involved and no slip given I did not like the fact that because this lady saw I was in work uniform she could use that and the itmes were over r1000 rand im a single parent already struggling how do I afford more clothes for my son that now has no Christmas or just clothes that fit at all please advise as to what I can do

We bought a phone that was faulty yesterday and returned it today for a refund or exchange. The manger firstly didn’t know the rules and regulation of exchange, that are written on the till slip. When confronted regarding the issue she just rudely turned around and went in the office directed us to call customer care. we requested an apology for her action and nothing was done. Please reply to mail mail.

I have a parcel that was sent from gauteng via pexi service, on the 20th October 2020, and it lended up in a rong pep at East London pep instead of whittlesea pep stores, it was delevered on the 23rd October 2020, and I called the management of East London and I was advised it will be sent back to sender (gauteng) in 14 days after due date of not collected, till now I am going from pillar to post noone is giving me a straight talk responce on wheresbouts of that parcel till today.

Paxi :) Your parcel D510602389874 has been picked up by the courier. Expect delivery to Pep East London Terminus Str within the next 3 business days. Track your parcel here https://www.paxi.co.za/track

This is the msg as parcel was packed from jhb.

At the tiller the lady open my 2pk Bath sp and then put it in the bag and I had a pre boys short in my hands that was makedoun se said it not the right price so I had to take another one I want to now if se can do it

Pep olievenhoutplaza ,I was told my one floor staff by the name of sthu or something to move my parcel from the basket while I was still busy with lady at till point she go on saying I am delaying her she want to finish her work and go home ....I was indeed pissed how can someone say such thing to a customer m really not happy with her customer service

Im really unhappy about the service and terms of this franchise. I wanted a refund because I wanted to exchange it for a more expensive 1 because the 1 my wife bought me as a gift, had signal problems on mtn. Abigail at vangate mall branch was persistent that they cannot assist us, she was the 1 who sold the phone to my wife without even recommending something better, so all she wanted was a sale. Pep cell has the worst customer service as well as t&c's. The phone was bought last week and Wednesday, six days ago from today.

Hi there I bought a phone from you guys on 8/12/20 at pep blue route mall not too long of me having the device it gave in on me I then returned to the store to ask for advise on way forward a lady by the name of hilary advised me that she will take my device and after 6 weeks I should get it bacck after returning 6 weeks later with no phone there is now a new lady who claims she always deals with cell phones she then claims she will call the courier and repair center i waited almost 2 hours in the shop she claims she will call me today 21/12/20 at 11am to advise about my phone i patiently wait til 3pm i call her back she gets rude and tells me she told me to wait for her call and I should not call her I have been without this phone for 6 or more weeks I want my money back or the option to buy a new phone failed promises and vey bad customer service regards Mr Agulhas

I visited the Centurion Mall on Sunday, 20 December 2020. I was in at least 17 different stores. My 2nd last stop was at PEP- next to Mr. PRICE. How the workers from PEP handle Covid and the safety of their customers is TOTALLY different from all the other stores. 1) No one made sure everyone sanitizes their hands on entering. 2) I waited in line and saw two of the cashiers with their masks on their chins. I asked the cashier Wendy to put her mask over her nose before I would pay. She laughed in my face. I insisted and she kept being smug and I had to ask twice again. She communicated in a language I did not understand with the two customers next to me - also not wearing their masks over their noses and mouthes. I asked why PEP don't insits that customers AND cashiers think of other people in these times. I asked to speak to the manager. They dismissed my requests and made a joke out of everthing. To say I am DISGUSTED is and very dissapointed is putting it mildly. I loved to shop at PEP - usally the shop at the Elarduspark Centre, but will think very carefully in the future. Definitely not PEP at the Centurion Mall ever again. Lynette Seegers

ON THE 25 NOVEMBER I TRANSFER MONEY FROM PEP IN HILLBROW NEXT TO SHOPRITE CHECKERS FOR MY KIDS TO WITHDRAW .. SO AFTER THE TRANSFER MY KIDS WENT TO WITHDRAW THE MONEY AND THEY WERE TOLD THAT MONEY IS NOT AVAILABLE IT WAS WITHDRAWN ... THE TRANSFER HAPPENS AS FOLLOWS

I TRANSFERED R1500 TWICE AROUND 11.35 AND 11.36 RESPECTIVELY AND I WAS TOLD THAT MONEY WAS WITHRAWN TIME 11;45 AND 11;46 SAME DAY WHICH LAYS TOO MUCH ABROWS

I THEN OPEN CASE FROM POLICE STATION HILLBROW CASE NUMBER CAS674 /11/2020 PERSON IN CHARGE OF THE CASE IS KONSTABLE WON ROOPNARAIN WHICH IS STILL PENDING FOR NOW

THE ALARMING FACT IS THAT NO INTERNAL INVESTIGATION WAS CONDUCTED FROM PEP NO CO-OPERATION WAS GIVEN TO ME AND POLICE OFFICERS REGARDING THE CONCRETE EVIDENCE REHARDING THE TRANSFER WITHDRAWN

I BELIEVE THAT PEP AS ONR OF LARGEST COMPANY IN SOUTH AFRICA HAVE ENOUGH EQUIPMENT TO INVESTIGATE THE MATTER AND GIVE US THE FEEDBACK BUT I WAS FAILED TO RECEIVED THE SAME

IM VERY DISSAPOINTED WITH THE SERVICE RECEIVED FROM PEP AND I BELIEVE THAT IF MONEY CONCERN MATTER SHOULD BE ESCALATED TO HIGHER SUPERIOR

PLEASE ASSIST IN THIS REGARD AS IM STILL AWAIT FOR THE FUNDS AS IM WORKING AS LOW INCOMER AND MY KIDS STIL AWAIT FOR THE MONEY FOR CHRISTMAS ...

THIS YEAR IT WAS VERY DIFFICULT SO IT IS VERY HARD AND VERY ALARMING THAT MONEY JUST DISSAPEARED

your managers in both pep stores in Dundee are so rude, it's depressing to even go to these shops. I love Pep it's convenient for me and my family. Even if you ask them to assist you about an item, the manager at the center she is always rude I don't even know where to start. I'm not sure if she hates her job or what. She's never polite. Her tone of voice, her arrogant face if you ask her for some assistance in the shop, she will say " in this pep if you can't find something you look for it " ,she will leave you standing like that on the floor.... Us black people we don't complain , but most of are really mistreated and we don't know why cos. We pay alot of money which we work really hard for in the store. We don't deserve this

your managers in both pep stores in Dundee are so rude, it's depressing to even go to these shops. I love Pep it's convenient for me and my family. Even if you ask them to assist you about an item, the manager at the center she is always rude I don't even know where to start. I'm not sure if she hates her job or what. She's never polite. Her tone of voice, her arrogant face if you ask her for some assistance in the shop, she will say " in this pep if you can't find something you look for it " ,she will leave you standing like that on the floor.... Us black people we don't complain , but most of are really mistreated and we don't know why cos. We pay alot of money which we work really hard for in the store. We don't deserve this

I went to Pep Pan Africa Mall in Alexandra on the 18th/12/2020 to courier some items through the paxi service.I was attended to by Mmapula Kutumela "not sure of the surname".She explained that i needed to buy a paxi plastic bag for my items which were already in my own sports bag and pack them in it which i didn't have a problem with.The first thing that had me puzzled was how she didnt even bother to assist with opening the paxi bags which requires someone with knowledge to properly open so as to not cause any damage.While packing my items in the bag she kept on telling me how i should make sure to pack everything properly as the bags were non refundable and if not packed correctly could be turned away.i asked why she wasnt helping with packing my items into the bag since she knows better how it should be handled and her response was that stuff members are not allowed to touch customers' items , which i was fine despite how time consuming everything was.Granted that the items i has brought in the bag were bulky i ended up having to buy 3 paxi bags, which was not an issue. The issue became when apparently one of the paxi plastic bags which was said to have been processed and could no longer be used to send my items and she advised that i would have to buy a 4th one since they could not refund me for the paxi bag.She was so rude and could not care to resolve this matter amicably as she kept saying to her colleague in the next till how she never wants to deal with paxi queries ever again and continued to make rude remarks infront of me...I refused to buy another paxi bag since i didnt understand how the one i had paid for could not be used and the matter had to be intervened by 2 managers who after 45 minutes to an hour eventually told me that there was no issue with the paxi bag and that everything was in order. I am pregnant and had to endure the worst customer experience at your store because of someone who seems to know nothing nor care about customer service because if that is not the case then she is clearly clueless of how to do her work which begs the question how she can be the front line to customers while she is this disgustingly incompetent.I will never use the paxi service again nor visit that particular Pep because of that appauling service from her

Hi am Makhado Mikateko Innocentia i was a dynamo at pep since 11 may 2016,I resigned August and had sent my documentation to Nadine naidoo on the 20th August and then made a follow up with her before month end she rd she got my documentation and will foward it to the right department and I will get my payments within 14 weeks,I called her again next month to make sure that everything is in order and she told me i should wait for 14 weeks again and I did wait until the 30th of November i called her and she told me that she can't assist me she is busy with the dynamo who are suppose to receive their bonuses she will make a follow up during the week I should call her again next week monday. I didn't call her during the week as instructed i called on the 7th December and she was nowhere to be found her phone kept on ringing without being answered until I spoke to someone who told me she is not in the office and why do I need her ,I told her my story and she said let me reffer you to peoples support group and she referred me to Leeann i told Leeann my story and she told me that she never received my documentation from August, and to my surprise Nadine told me she forwarded my documentation and i have been following up with her and she told me nothing, I forwarded my documentation to Leeann on the 7th and on the 8th i got an email that i fled in the wrong sanlam documentation, which would have been rectified if Nadine had gone through my documentation once she received them,Leeann sent me a new form to fill in and told me that she will ask for Immediate payment which is gonna take 10 working days,my concern is that my payments have been delayed because of someone who neglected their job who didnt value me because am no longer part of the PEP family, its gonna take me approximately 4 months for me to receive my money which Pep policy claims that it takes 14 weeks or 3 months,how do I now see PEP family??After the mistreatment i have received??How do you explain the neglection i have gone through??I do have the evidence of the emails but am failing to upload them

I slipped on a patch of water in the Kenilworth Centre store and injured myself. Asked to speak to the Manager who took her time in coming. Told her what had happened and cherished off to ckean the mess leaving me stranded. I went to look for her and afain showed her where I was injured. She just shrugged, showed no interest or remorse. It is my right hand, my dominant hand, which now incapacitates me.I am seeking medical attention to assess damage. The Manager at the store is Sima.

I bought a tablet last year from pep branch in voortreker road brakpan the day after i brought it back they said no guarantee an sent it away for repairs I then bought a nother tablet since then have heard nothing about my tablet in repairs I've lost my paper saying it's sent for repairs now your voortreker branch won't help me with out the paper