PEP STORES Complaints

I purchase a mobile device on the 28 July at mall north pep stores, manager was rude saying could not show me the cell devices, I must buy without reading the box, sold me a device that was on the show case, device has a visual fault letters not clear. Went to pep stores Savanah mall on 29th ,July to exchange for another mobile device. Manager was rude saying could not exchange and only at the branch where I bought the mobile. Disgusting service. Shame on you.I need a exchange and use to use pep for many years. Not anymore.
It is the 3rd time I have rude service at pep....disgusting

Bought a samsung j4 plus at pep Kcon the 12th july, woke up this morning made a ph call, got a airtime advance and then all of a sudden a stopsign

Hi, my name is nkele,I went to pep store at Tsakane mall to lay buy an item,the cashier told me that they dont accept one item lay buy because they get lost in their store room. My question is how does item get lost in their store room when they are the only one who have access to the store room,Or maybe they're stealing them.

I bought a mobicel fame 4days ago it's giving problems. Been standing here for more than half an hour but the manager Michael is not being very helpful. Pep Bela Bela limpopo. I find the Manager Michael to be spiteful and wasting my time.

IM I REGULAR CUSTOMER AT YO STORE ND THIS IS NOT THE FIRST TIME THAT THIS LADY WAS RUDE TO ME TODAY SHE WAS SELLING A CELLPHONE ALL ALONE AT THE TILLS I ASKED HER IF PLS CALL ANOTHER CASHIER TO HELP SHE SAID CANT I C THAT SHES BUSY ND THERES NO ONE TO HELP HER I SAID U ALONE IN THE STORE SHE SAID YES BOLDLY ND THE LAST TYM I WAS DOING A LAYBY I MY TOTAL WAS R380 SHE INSISTED THAT I MUST TAKE OUT R100 DEP I ASKED HER IS IT THE PERCENTAGE THAT THE SYSTEM IS ASKING SHE ANSWERED ME VERY RUDE ND SAID YES I BOUGHT A PACKET OF SWEETS AFTER SHE JUST THREW MY CHANGE ON THE COUNTER ND SHOUTED NEXT EVEN TODAY I HAD TO WAIT FOR HER TO FINISH ND SHE DID THE SAME . ELIZABETH IS RUDE ND BARBARIC PLS TEACH HER HOW TO DEAL WITH CUSTOMERS. RATANDA PEP

I purchased a HD decoder at the Mdanstane City Mall Pep branch, upon purchase I was told that an installation would be done few days after on the 14th of July 2020. Purchase bring made on the 11th of July 2020. This “ accredited “ installer has been so rude and has not delivered till today. He has been on our property but claimed he wouldn’t have enough cable , he has been inside the house and now I don’t feel safe because he has been so hostile and he is not answering anymore.

i went to pep cell at midrand boulders shop no 4365, bought earphones around 10, found out they were not working, went back to the store around 11, and they told me they cant exchange them, i asked for refund and they still refused. i called headoffice and they not picking up. what must i do with earphones that are not working????????

I bought diseny headsets on the 4th to my surprise they seem to be a fault the sound is terrible went to pep cell twice and it was closed on the 15 and 16 I went to pep store to complain they told me they can't help me so where must I go

Terrible service from your Despatch branch! And guess what the next day my sister-inlaw received the same service from te same lady. I have sent 3 different pep's the same message and it is Wednesday already and no reply.....

Yesterday I went to Pep stores in Woodstock with my daughter. She is 5. At the door, the security guard told us that children are not allowed in the store. I sought to find out why but he just said it's company policy.

Because I didnt manage to buy anything, I went back today without my daughter. I was shocked when I saw a child with an adult, at the store, and, upon enquiry with the same security guard, he informed me that the child was actually the child or one of the staff members. I asked him why they allow children, when I was turned away.

He called the staff member, and at that point, the child and adult lady exited the shop. By now, there was a small crowd around myself and the security guard, with the staff member. She explained that she was the mother of the child, and that she was allowed to bring her child into the store as staff.

I told her that i found this hard to believe as I was informed that children are not allowed into the store, and I drove to the store to buy, was turned around, and returned today. In fact, why different rules for staff and customers when there is clearly an unfair use of rules?

In all this loud interaction, the manager stood afar and left her duties to the security who seemingly runs the store. The manager did not once come to ask what the commotion was about, in fact, she turned around after a while and continued with her duties.

I find it extremely shocking that customers are treated with such contempt at PEP. And I find the justification of 'staff members can do whatever they want to do', unjustifiable. I do not for once believe that that child belonged to the staff member. I am sure that it was her friend's child!

My question, then, is, am I justified in going to spend money at PEP if I will be met with security guards who will thumbsuck rules depending on who is coming to the store? Also, why are children not allowed into the store when mothers are at home with their kids? What should we do with our children? Should we leave them outside with the security guard or should we stop shopping at the store altogether?

As you know, ECD centres are closed. My daughter is with me at home 24/7 and I have nowhere to leave her. In light of the abuses against children in this country, does PEP find it justifiable that parents must make decisions to leave their children in the care of strangers or even leave them outside your stores?

Lastly, if Fidelity security guards are going to run your stores then maybe you need to inform the public and relieve your managers of their duties. The tone and conduct of your security guard escalated the issue at the slightest hint of an issue. I am sure they are trained to deal better with conflict and to de-escalate issues, not add fuel to fire.

I do hope that you will deal with this issue promply and seriously.

6 weeks ago I sent my to to Pep cell (small Street) for repairs and today when I went to fetch it, it was still in store and it had not been sent for repairs. Upon me complaining and calling customer service the manager took my phone and disappeared for about an hour then came back with my phone claiming it had been fixed. I took it and when I got home and tried to use it the problem still persisted, the screen still just goes blank. And the manager by the name of Xolani was very disrespectful by the way.

What do I do because I need my phone for work?

Good morning
I have sent an Facebook inbox to Pep Despatch saturday morning the 11th July still no reply.
There is an ladies boot that i wanted and there was only a size 6 on the floor. I took the boot and went to the till and i asked the lady if there is any size 8 in stock which she replied no! that is the only stock we received! and while i was talking to her to asked to phone a different branch which i will go and fetch she ignored me and went on talking to the other cashier. I said that you are rude and they went on talking and i mean there is only 3-4 people in the shop! I always get great service there but this lady looks new and that is how she treat your customers? You can go back on the camera and check and you will see i had the boots in my hand. All i need to know is where can i find a size 8 in the boot. I took pictures of the boot in the shop.

Pep witbank taxi rank P0267, waiting for 30 minutes to collect parcel, this is not acceptable, they not even trying to ask other shops to assist them

I bought a product at pep stores somerset mall on the 11 July 2020. I paid with my card and then their power in the store went out and came back on. I received the sms from my bank to say the purchase went off from my account. They made me pay again even though I said the payment went off from my account. The lady Sharonique said to me if I don't get my reversal within 24 hours I must come back with my receipt and so I did on the 12 July 2020. She said to me in the shop she needs a bank statement to assist me and not the receipt, I got so upset with her and she actually swore at me and said to me "YOU ARE FUCKING RUDE" I am so disgusted at how she treated me as a customer. I drew my statement and gave it to her, I am now awaiting my refund. Bad bad bad service!

My kid that is 2 years can not go into shop with me. You sell kids clothes but we are not allowed to take them inside with us. So where do I leave my kid - in the car? It is against the law to leave my 2 year old kid in the car, but also against the law to take him or her with me into the store. How inhuman is that

I sent 2 parcels on the 23 June 2020, my 1 bag was delivered to the wrong pep store, which iam unable to be helped redirect it to the correct pep choice, 2nd bag was never reported to me where it is , even now I can't trace it because i don't know what happened to it, I went to pep festival mall since 23june till now no 1 is interested of helping me trace back my parcels as I was told it was my mistake I must fix my own mess,

Pep cell P4821 manager is treating his staff unfairly. I am writing this with a pain in my heart.

How can a manager disrespect his staff like that, how can he undermine their dignity.

I don't want to be in more troubles with the manager by giving too much information but we ( p 27) are being treated like animals. He does not care about us. If you investigate the store on how p27 are treated when it comes to working hours, UIF claims and other labour related issues, you will have shivers down your spine.

Good day.

On the 8th of july I went to kempton park at pep store to do a lay bye but to my suprises when I get to the till point to do a lay bye the cashiers told me that they don't do a lay bye for not more than five items and it's not written anywhere from their slip or any notice board the service is so poor.i believe when i get to the store they must serve me with good customers service because any cent count.

#pepstoreslackBATHOPELEPRINCIPLES Jan Kempdorp's Pepstores should know that the customers don't want to be their friends nor do they want s**t treatment. Give me good service and I'll give you good money. What happened with this franchise. Clearly it's losing it's value and that because of people who thinks the world owes them... I am very disappointed in the store that trusted for so many years!!!

6452
Ask the cashier to check the balance on my multi choice account and it she said it's 450 I gave her R600 and the change was R152 meaning she put 448 instant of 449 when I get home TV is not playing now when I get back to the she said i must pay R50 which i don't have and the store manager said i must deal with the cashier she is not involved