Consumer Complaint Database

PUREGOLD DEPARO Branch
November 29, 2020

I purchased Puregold Voucher worth 3000 from Storm Flex, wherein I received a code that I can use during payment. I decided to forward the code to my sister so that she can use it. I checked in the participating stores, and PUREGOLD DEPARO is included in ...Read All

Good day

I bought a lounge set in July 2019 cash from your store in Polokwane. I saw that the sofa is starting to tear. I logged a complaint and the sofa was only collected in December 2019 and brought back in August 2020. That's 8 months later. It was an expensive set and I had to struggle to ge...Read All

My order was supposed to arrive 32 mins according to foodpanda but it arrived for almost an hour. When the rider arrived he said he doesnt have change for 1000. My brother asked me if I have smaller amount I said none so just go to a sari sari store and buy me bottled water so the 1000php can have c...Read All

Dear customer care Manager:

I purchased a bed from Sharjah showroom invoce N:SS0194462 dated 30/11/2020.

Item has been delivered on 07/12/202, However the team has made some defects while fixing the bed and one item (hydraulic bump) was initially defective. So they rescheduled the fixing.

A...Read All

I bought a bed at pta cbd but l am having problem with the legs.l cannot insert 1 coz the hole is small the leg can't fit and the other one broke as soon as l inserted it so my bed is balancing with 4 legs.l am highly dissapointed coz l bought my bed last week tuesday and its already giving me probl...Read All

Good day 


Please may I have your urgent assistance with the above quote .


The above quote was given to my mom Belinda adams 082 515 7331 on the 27/11/2020. She then wanted to accept the quote and they said they had no phones she must come back on the Monday which she did. They then said s...Read All

Can i please get someone from head office to call me back regarding my contract that you guys are telling me its in errors, no call center agent or any department should call me, i need the head office to call me...Read All

Good day, kasama po aq s reduction ng puregold sanpedro, pwd po ba aq mkahingi ng retrenchment of employer kc yung agency ko po hindi nla aq bigyan.. Salamt po ...Read All

I can't log into my accounts and I already paid but they are saying username or password doe's not exist, before known I used to visit my accounts but known I couldn't please help me ...Read All

I was on my phone inside the Chamdore Pep store when they started played the music so load I could hear the person on the call. And as I reported it they just egnored my request.That was very unprofessional.Unpleasant experience....Read All

Good day I purchase a polariad round full touch wathc on promotion 29 November indicated there is still sufficient stock on the online store

On 7 Decmeber Day 6 of estimated delivery (5-7 days) thus I expected product dispatched i contact cusromare service as teh folling number is out of service ...Read All

On the 27th of November we purchased a voucher for a Samsung 55’’ QLED TV with reference number ACBR19975BF.

RAM was instructed to deliver the voucher, however after numerous phone calls they did not affect delivery.

This morning we were advised that the voucher had been subsequently retur...Read All

Parcels have already been received and paid by consignee/sellers but up to now payment has not been transferred to shipper account, almost a month now. Parcels received nov. 18 and 19...Read All

Same issue din sakin. The status was NO POLE ATTACHMENT.
It's been 5 months since I applied on CONVERGE. I already emailed them regarding my concern. CC with NTC.
Pero hindi ako makahingi ng updates due to my account were already canceled.
I have no idea for the next step regarding my refund. Hin...Read All

bough items for about 60000 rands including tivolli mixers. apparently this a faulty batch. was replaced promptly. however i incurred costs of 2000 rands even the plumbers did not suspect that mixers were faulty...Read All

I made an application online for a cellphone contract that has been approved already. Now no one is answering my emails or contacting me for delivery! Even customer care can not help me when I contact them telephonically. This is very bad service for such a big service provider!!...Read All

In July 2020 I renewed my contract on the number 0826006990
I don’t have a phone from Vodacom so it was only for airtime data and sms.
I was using a device for extra data the number is 0663015647
When negotiating the renewal of my contract 0826006990 I requested a short term use of data.
I onl...Read All

In October i moved over to Vodacom with the hope of having fibre with a line speed of 20mbs but instead i only get 10mbs. and my first service request was closed even though the problem wasnt resolved yet.I had to open a new service request and still no news. Vodacom dont come back to you and just c...Read All

I have been seeing people's account been credited with 12000 spendable fund and mine haven't moved from-0000...Read All

We made a quote fora tablet. After calling the sales rep to ask about the order after we paid via aft and explaining to him that we had problems woth the bank by printing proof. He said it is fine to come with the statement which will also be a proof. I am standing in the store noe for the second ti...Read All