Consumer Complaint Database


SENDER
Makinde Kehinde blessing D
My user name is kmakinzz,I paid 10,000 sliver node but what the person did for me is 1000,the person I send it to,WhatsApp num,09047540396,account num 0828528896 access bank IBSmartify,I paid through palmpay,pls I use Almighty God to beg you help me upgrade it to the money I paid, thanks...Read All
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COMPLAINT #9623 - Billing or Collection Issues
SENDER
Zacharia Ghatsi
I made a purchase on my vodacom app last month using my bank card, I didn't receive anything from you guys and called in to enquire for more than an hour talking to different agents and they gave an email that I did send but no reply to that email as well.... Since this is just useless to me please ...Read All
1 Reply
COMPLAINT #9622 - Sales Issues
SENDER
Willie Heyns
I am in the same situation and I think Hello Peter is the answer. Terrible service because they hired a firm to handle their finance that have not the skills to do that. ...Read All
COMPLAINT #9621 -
SENDER
reinhardt rautenbach
This is the email sent to Vodacom
Vodacom: Service request SR201204-930294 update


Good afternoon

Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. Please advise why this has been closed.

We would like to log an official complaint and expect this to be esc...Read All
COMPLAINT #9620 - Customer Service Issues
SENDER
Sahlee Abay
sinabi ng mga installer saken na wala daw available slot samin kaya irefund nalang namin kay converge pero ang nakalagay sa Customer's Acknowledgement Form is others instead of No available NAP Ports then ang nakareport sa inyo is not interested. Kung hindi kami interesado edi sana hindi kami nagbay...Read All
1 Reply
COMPLAINT #9619 - Refund / Exchange Issues
SENDER
Tomas III A. Corpin
May agent po kayo na nanghihingi ng 2000 pesos para daw sa installation fee. After ko po mag bigay ng "LAGAY" parang hinold ng agent na maka connect kami sa internet. Supposedly dapat 1-3 hour connected na pero till now under PON parin yung nakalagay sa modem. ...Read All
COMPLAINT #9616 - Service Issues
SENDER
Thoko Mogane
Clicks Riverside's Nozipho Hlatshwayo was unprofessional and rude in assisting me regarding incorrect pricing.
The product was displayed at R10.99 but scanned at R11.99 and she was not willing to assist and said I wouldn't understand how things work....Read All
COMPLAINT #9615 - Customer Service Issues
SENDER
Talita Koemi Holmes
I purchased a raleigh ladies cruizer from makro crown mines. When i opened the box there was no handlebars in the box!!!

I need this handlebars as it is my daughters Christmas present!

I need these handlebars sent to Clearwater's branch as that is where I stay.

Your prompt response will ...Read All
COMPLAINT #9613 - Product Issues
SENDER
Vojtech Varadi
complaint Good day Sir I received an e-mail that I am the heir of Uncle Allen Varadi who had a plane crash in Russia They also sent documents about my uncle ...Read All
COMPLAINT #9612 -
SENDER
Cherie Seethal
I made a online order from clicks on the 1st of December 2020. I had ordered some stuff and amongst those there was 2 Christmas gifts for my husband and daughter. I had to contact them on 3 occasions to find out what is happening with my order and now I am being told I need to accept a refund which ...Read All
1 Reply
COMPLAINT #9611 - Other Issues
SENDER
EDWARD
RECIPIENT
PostNet SA
Good day,

I paid for a 2-3 days deliver parcel and its now 7-days later and the parcel is not at the destination postnet.
FROM POSTNET SECUNDA TO POSTNET MILNERTON.

i'M VERY DISAPPOINTED IN POST NET SERVICE AND WILL NEVER EVER RECOMMEND ANYONE TO USE THEIR SERVICE AGAIN.

MY WAYBILL NUMBER:...Read All
COMPLAINT #9609 - Customer Service Issues
SENDER
Grace Villarta
I purchased an item worth 45k plus, but the item size was not right so I returned it but shopee didn’t accepted it and they will returning the items back to me but until now I haven’t received my items worth 45k and I contacted shopee for a month and they said the item has been on the way and or...Read All
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COMPLAINT #9608 - Refund / Exchange Issues
SENDER
Luke Mudzimba
I bought a defy 4plate and a 152cm dream gold bed on 24 November they told me it will be delivered on 25 November atOK Bluedowns paid cash and delivery money too but I only received a defy stove on the First of Dec. Still waiting for the Bed to be delivered if I call them they keeps on telling me th...Read All
COMPLAINT #9607 - Delivery Issues
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COMPLAINT #9606 -
SENDER
Jan van Zyl
Connected to Vodacom Fiber on 16 November 2020 and the last 10 days without internet. No action taken on Service requests and operators untruthful and dishonest about remedial actions. Service centres unable to initiate action. No response from customer service email addresses. This company should b...Read All
COMPLAINT #9604 - Service Issues
SENDER
Muhammad Afzal
assalm o alikum...(r3r3-pddk) time 2:09am.... update lication : 12 kilo metr.....dispatch name: jawad Arif....
sir muje es bt ki smj ni aati jb location update ki jati hai to humari jan o mal ki zimedari q ni li jati.. dispatch se rabta es liye kia jata hai k problm slove ki jaey na k or problm mei...Read All
COMPLAINT #9602 - Contract Issues
SENDER
Jeandre van Schalkwyk
1-34847268803806

I took out a contract with the retentions dept and due to no stock the phone was not delivered and asked to choose another phone, however I've been paying for that said phone since.

Above is the service request logged. Daily I've been calling in and fighting with Vodacom. I'v...Read All
COMPLAINT #9601 - Refund / Exchange Issues
SENDER
EILEEN STEVENS
Good Day

I placed 2 orders on the vodacom app and paid via eft on the 13 November 2020.

order number 2000139595 - DOFIT Watch
(DID NOT RECEIVE THIS)

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D - sound bar and volkano blue tooth speaker
(2 days later i received the sound bar ONLY). According to the d...Read All
COMPLAINT #9600 - Sales Issues
SENDER
shoayeb shaik
cancelation - upgrade - devices never delivered.
note says client declined (fraud)
vodacom ran out of devices
promised new devices
still waiting.
...Read All
COMPLAINT #9599 - Contract Issues
SENDER
VILLAMBAL
RECIPIENT
UZIZO TRADING
disgusting that no manager has contacted me.
...Read All
COMPLAINT #9597 -