Consumer Complaint Database

Started our service with Converge on Aug 2020. We had 3-4 complaints due to slow speed connection. And now I have another complain due to LOS. I first raised a complaint through IVR on Nov 1, called on Nov 2 to make another complain with a Technical Support agent, called again on Nov 5 and 7 for fol...Read All

Your delivery services are really slow. I've been waiting the whole day for may parcel to arrived and not a single phone call from the carrier and they have the audacity to tell me the customer is unavailable. They didn't even call ...Read All

Withdrawals are usually processed instantaneously. Under certain circumstances, it may take 24 hours. If the transaction still does not reflect in 24 hours, please reach out to our Customer Care. Please how can reach you. I have waited for the 24 hours still you have not pay my money. The amounts is...Read All

Since my registration I have not been able to login I registered with the email uzaemm***@gmail.com
Since September and I have not been able to login
Whenever I try login in the always say "email or password not registered" and I was successfully registered I also have my pink card...Read All

Is Mr S.J. Gasapane, ID: 8308155782088. Contacts 0822617781, 0731726121, smotlh***@yahoo.com. In September 2020 I was billed R907,in October the bill increased to R1095, despite canceling cellphone insurance, and I called customer care to enquire about these increases they really struggled to ascert...Read All

Attention needs to be given to the wait times customers have been experiencing on their feet. It is unacceptable and unfair to us the customers of the organisation. I am expecting a solution to this as well as a better way of accommodating customers preventing them from standing so long in lines....Read All

On Tuesday at 10am I lost my mother to brain cancer. I had rushed from home to the hospital and got there just in time to be with her till she passed away. I suffer from depression and anxiety and I had run out of my meds that morning so my Dad and sister took me to clicks to collect my pills. Becau...Read All

My withdrawal is still on pending for about 13 hours.This is my number ...Read All

I made withdrawal since morning and is still on pending.This is my number 0247418600...Read All

Lianka Venter and Sabelo Xaba were very helpful in finalizing my phone’s shattered glass screen
I put a claim on the 20 October through Sabelo Xaba and within hours my claim was approved
On the 5th November I was paid the full value of my phone as it was beyond economical repair
Today 6 Nove...Read All

I withdrew 200 Ghana Cedis yesterday,5th November, 2020 as at now I haven't received it. ...Read All

I have been in contact with Flow by e-mail and chat since March 2020 concerning non service of my tv, broadband and landline services. Despite being told on many occasions the services will be restored, to date, there is no service at all. My account is up to date, in fact, they have given me a re...Read All

I waited 1 hr just to get to the till and finally called the store to let them know during this covid is not ideal to have lot of people in the shop that does not even have a proper ventilation. 1 hr wait because of the promotion is not on since not everyone wants the card....Read All

Please I made a withdrawal this morning and up till now I have not received the money .This my number 0248707481....Read All

Please I did withdrawal this morning but it's still pending, it's Gh242.50
My contact 0248670320...Read All

I tried to withdraw an amount of 40ghs from my account on the 5/11/2020 but it's still pending till date...Read All

Dear Vodacom,

I know you exist. I am a current Vodacom customer. I know what you sell, however, I WILL contact you when I need something. I cannot stand to be HARASSED by you with EIGHTEEN (18) spam calls a week - this will include the FIVE (5) I have received today.

If you are not aware of t...Read All

My withdrawal is still on pending please help me get my money back 0545836637...Read All

Sir pls am hving this same reset password and log in issue...Read All

My withdrawal is still on pending please help me get my money back...Read All