LBC - Head Office Complaints

My item was picked up at Shopwise San Pedro Laguna last May 28, 2020. Tracking # 3120 4984 3126, expected ko within in 4 days papasok na sa bank account ko ang colletion. Pero 12 days na wala pa din, several times akong nag follow up sa LBC Waltermart Tanauan branch kung saan doon ko pinadala ang item. 3 times silang nag email and yet wala pa rin action na ginawa ang LBC. Yung hotline nyo palitan nyo na dahil hindi naman sya working. Then yung sa messenger nyo naka auto reply swerte na kung may mag assist. Napaka hirap mag follow up poor and worst customer service. May contact number naman ako sana tawagan naman kung ano na ba ang status. Pwede ba na sa Waltermart Tanauan nyo na ipadala ang collection kung nahihirapan kayong mag deposit sa Bank account. Nakaka disappoint na kelangan ko mag follow up pa mag check sa ATM tapos wala pa din.

May 25, 2020 nagpadala kami ng item thru lbc SM Pulilan Branch, door to door to Receiver at Cainta. May 26, 2020 on-going na yung delivery. Then we track our package and bakit napunta sa Mandaluyong. Bumalik kami sa Lbc sm pulilan, nagreklamo kami. then May 28, 2020 nasa Cainta Cargo Delivery Team na yung Item namin. Bakit till now hindi pa nirerelease sa cargo. 17days passed and still naka stock pa rin yung item. Nag request kami kung di madeliver door to door, dalin na lang sa LBC Primark Cainta para pick up na lang, request was sent thru email by lbc sm pulilan. but still nasa cargo pa rin. Brand new cellphone yung pinadala namin na may 7days warranty lang na pwede palitan if may depect. If magkaproblema yung item papalitan ba ng LBC. Nauna pa dumating yung CP pinadala namin sa mindanao on the same date.
Paki gawan naman ng paraan na medeliver yung item namin. Estudyante po yung gagamit ng cellphone na lock down sa cainta. Maawa naman kayo. Tracking No. 362047691521

With due respect to your company, this branch is already late in openning, and usually giving cut-off early, yesterdat i was hera around 1205pm and the lbc staff said it was already cut off. Please look on this branch, if your bussiness hours is concern, take necessary actions.

june 1 dumating sa lbc lipa delivery team item ko then nakalagay nung natrack ako ng item ay expect delivery within that day pero till now wala pa rin, hindi pa dumarating sakin door-to-door ang bayad dun..

My item came from Misamis early this May, your track on website says it is on San fernando Pampanga delivery hub since May 20, 2020.. Waiting for it to be delivered in Apalit, Pampanga branch. Today May 28, 2020 and still there. We ordered items because we need them. Cant really understand San Fernando to Apalit, 8 days and still stocked there. I tried to contact your customer service and even on you facebook page. No response or some computer bot response only. Here is the tracking number 139669354281
I hope you do necessary actions because these is not so acceptable without valid reason.

On the 7th of May 2020 my cousin sent me a package from LBC GUIMARAS and I told her that I'll just pick it up if its in St Joseph Cainta, but the clerk in the Guimaras Branch told her that its closed due to lockdown but everytime that I go out I can always see that there's a long line a lot of package delivered in that branch so it's totally nonsense that they will say that its closed. So since it happened they suggested the SM Hypermarket in Cainta which so far away fron my address and I dont have any means to pick it up there. So I my mom and cousin if they can possibly have it changed from pick up to door to door and the clerk that i spoke with over the phone said that once the package arrived here in manila the sender can go back there in Guimaras branch and have it changed and they did. And until now, i keep on sending a message to the customer service in twitter and they always reply a day later and not assisting me properly. They always told me that it have been escalated but no feedback yet. So how am I gonna get it? If it won't be delivered this week its almost a month already that it's in possession of LBC I would need to be reimburse with the amount of the item, delivery charge and the expenses my mom and cousin spent from going back and forth to the LBC BRANCH IN GUIMARAS. This needs a very urgent resolution.

I'm trying to track my shipment that's about to deliver to me as a consignee. However some issue occurred as reflected on the LBC track and trace while in delivery attempt. as per advise, have to contact the customer service with a given email address.


I tried to email your customer service for 9 times and i tried follow up's to ask for any action should i take in order to deliver my Shipment but no one answering ng concern.

They didn't even contact me for any reasons before they returned the shipment to SCS returns as per satus on track and trace.

Today, March 19,2020 . I haven’t receive my parcel at lazada, When I check the status it says “delivered” how come I havent receive yet. What happened? Im very disappointed, thats why I filed a complaint. Please ayusin nio service nio. Kaya hindi umaasenso ang Pilipinas sa poor service at kalokohan. Or ako mismo susugod sa main branch nio. Contact me if u want. 09087207680. Not happy at all.

Our cargo was in Delivery Lipa Hub since 11 May, until now it is not delivered yet. TRACKING 1099336430. It includes important baby essentials that we need ASAP.
I tried calling all active number of LBC Lipa but cannot contact them.
Please deliver ASAP.

we just received today April 29, 2020 the package with the tracking number 1153793768. The box is not full already and some items are missing. I hope you resolve this problem. Thank you

I would like to report the package which I sent to my sister in Pandan, Antique last April 17, 2020 through LBC Poblacion, Mabalacat City branch. I was assisted by two LBC staff, one of whom named Daisy Munoz to pack, tape, and sign the box. However, when my sister received the package, it had been tampered. the original tape of the box with signature was cut and was re-taped using the LBC packaging tape. And some items were stolen and left the ripped plastic containers inside the box. It’s obvious that someone at LBC opened the package, stole the items and retaped it.

Yesterday morning I went to LBC MC Arthur highway Balibago Angeles City. To send Palawan remittance to my friend. The duty staff name was Mark Anthony Pangilinan. I have three kinds of transactions. After I paid all the payments I headed home and text my friend the secret number that she can claim the money to any branch of Palawan. Later that she text me that she can't get the money because it's not in her name.Then I checked my receipts to my dismay It's a big mistake I'm the sender and I'm the receiver too. I immediately went back to the LBC courier service to Mr. Mark Anthony Pangilinan to check and change the name of the receiver he apologized assure me that he will correct it and everything will be alright. He even give me his cell number. The next day Tuesday that's today April 28 morning I received a text from my friend that she went back to Palawan to claim it but she was told to proceed to LBC to verify the sender and who's the receiver.My friend went to the LBC and talked to Mr. Mark Anthony and she was told there that the money was already claimed. My friend was totally pissed because she didn't received the money.My friend went home and text me that LBC was denying all about the money she supposedly to claim. I was worried and I need explanation I called up Mr.Mark Anthony to know what's going on and who claimed the money that supposedly to be claim under the name of myfriend.I went to LBC to track down and investigate my money to be send to my friend.

As I talked to Mr Mark Anthony Pangilinan he said my friend Ms. Pelaez came to claim the money but they couldn't release it to her because in their computer system it was already released from the Palawan. MS. Pelaez explained that shes been to Palawan but they did not give the money to her. Because it's not in her name as a receiver.

My question was how come it was in LBC computer system already released but yet no claimant??

Mr. Mark Anthony Pangilinan assured me that he corrected and changed the name of the receiver I paid 195pesos for the fee.I demand for the refund of paying such fee and taking all the hassle of claiming my own money. I'm the sender and I'm also the receiver.
You check the attached evidences receipts from LBC and the Palawan please.

Take note of this case seriously.If I did not trace and investigate my money order maybe my 10,000 already disappeared for nothing.

Maribel Kassin
09982856220

hi po sir/mam good afternoon po.galing ako s BPI last wednesday para itanong bakit d p natangal ang balance ko sa payment ng credit card na binayaran ko s lbc nuong march 20, 2020 worth Php5,000.00. Ang advice po skin ay bumalik ako sa lbc branch na pinagbayaran ko kasi hindi pa daw po naireremit nang LBC sa BPI..ang problema po ay temporary closed ang LBC imall canlubang. ano po ang pwede kong gawin?

Dahil hind nyo ako pinag bigyan iclaim Ang pera ko dahil Tin I'd Lang Ang merun ako nkiusap ako sa casher nyo dahil ibibili ng gamot at pagkaen un ngaun ng karuon ng lockdown nkiusap din Ang sa brgy para makakuha nang I'd hind Rin pwd Kasi lockdown pls Naman po nkikiusap ako gerly baclas Chua name ko 09657934982 gerly***@gmail.com

March 05, 2020 Nag padeliver ako sa Dau Mabalacat Coming to San Miguel Bulacan. I asked them how many days it takes para mareceive sa Bulacan and they said 1 To 2 days. After 4 days di dumating ung Parcel ko at nakaalis na abroad ung mag rereceive so I ASk LBC Dau na ibalik nalang saakin ung Parcel but still deniliver nila ung Parcel after 5 days sa San Miguel Bulacan. How many Times na akong pabalik balik sa LBC Dau ASking saan na ung Parcel ko?! For almost 22 days and Counting WLAng update sa Parcel ko?! Daming Alibis! LBC management! Please Help me To solve this matter! Sobrang abala na sa side ko!

March 1,2020. Pinadala ko documents ko to usa through LBC. Ilang weeks na nakaraan wala silang update kung saan na parcel ko ilang beses ako tumawag at email same answer na rereceived ko i update daw nila sa tie up.sabi nila 5 days darating na Pero anong petsa na? Yung kakila ko nagpdala ng documents davao to usa via philpost 10 days lang dumating na. Sobrang mahal ng charge ng lbc at sobrang poor ng service sobrang manloloko. Ayaw pa ibigay ng refund ko since considered lost na yung parcel ko. Puro follow up pero wala. I need help saan ko pwede ireklamo sila legally. Imprtant documents po yun nakasalalay dun future ko at winala lang nila ng ganun. At sobra taray pa ng teller nila. Narinig ko pa non sabi ng kasama nya ..para saan yan sabi ni ate girl u.s.a wow malaki sales natin yan. Tapos yun pala di ko alam saan na parcel ko winala nila. Sales lang pala habol.

Hello!!

Gooday my complain po
Ako regarding sa staff nyo Sa vista mall taguig LBC
Kse gnto po UN nagpdla ako ng 3 cp 500 each
Ung 1 cp sa Laguna po ang 2pcs sa negros po
ngaun sbi ko sa knya 500 each ang linaw nang pgksb ko ngaun mali ang nailigay nya sa isang box going to negros instead na 1185 kse 2pc cp
Nailgay nya is 680 saka ko lng po nlman nong nsa daanan na ako pauwi na gnun lng nailgay nya kaya po bumalik ako sa lbc branch sb ko sa knya miss.prang may mali po ata dto bungad nya agad
Na prang pataray db tinanong kita maam knina sb
Mo 500 opo kse tinanong nya ako hawak2 nya isang cp kaya sb ko 500 each obviously sa 2pcs (1000) kse dlwa nsa box pdabog po sya na gngwa tas snsingil nya ako ng 25 pra sa void skn ok lng mgbyad e kaso sa pinakita nyang pataray at prang nagdadbog Pa dun ako nainis sb ko bkit mo ko sisingilin e d ko ksal anan yan unang una snbi ko sau ng malinaw yan.. Ang sagot po nya skn ay bahala ka kung ayaw mo d wag d mpprocess yan at dko ipprocess Yang item mo
Madam/sir dto npo ako sobrang nbwesit sa sgot nya skn customer ako sa branch na to monthly ako nagppdla ng documents at weekly ako ppdla ng item dko deserve na gnyan nya sgutin ang isang customer at pasigaw Pa. First time ko nka encounter ng gntong staff sa lbc sa totoo lng sobrang disappointed ako sana ung mga nilalagay nyo sa gnyan customer oriented. Hndi ung nagtataray sa mga customer pangalan po nya (QUENEE ANN PANIZAL) di man lng nya mgwang mgsorry sa gnwa nya sa pagtataray iniwan nya po ako sa counter at pumsok sa loob ng wala man lng paalam ni sorry never ko nrinig sa sobrang katarayan nya. Sana po. Bgyan nyo ng action ang complain ko na to kse habang sinusulat ko to nanginginig ako sa galit na parang duduguin ako sa galit sa knya.


Thanks
Trixcy
09568740453

According to lbc tracking on my mobile the item is ready for pick up (feb 25,2010). Upon showing my tracking number to attending lbc staff he said my item was not yet arrive and still in their warehouse but I've already saw my item on the floor with other items. He advise me to come back tomorrow late afternoon. When i return on the followimg day i've showed the tracking number to
another attending staff and point out where is my item was located on the floor where i saw it yesterday.

Hi LBC

January 24,2020 kumuha ako ng passport sa dfa manila at pinadala ko sa LBC,
Expected na mkukuha ko ang passport ko sa CM recto lipa city branch ang kaso nag punta ako ng feb 6, 8, 15 and 18 2020 wala daw sa kanila ang passport, pabalik palik na ako.

Nasaan po passport ko.

For almost a month my package was delivered to a wrong address and the couriers aren't paying attention to my calls and complaints. The package contains important documents that's why im always calling them for follow up. But every single time they will just get my tracking number and tell me they will do something but they're not!!! It was delivered and received by someone which is not from our company january 6, 2020 but until now its not yet retrieved and delivered to the right owner. And its already february 1, 2020 !!! So irresponsible.