Puregold - Head Office Complaints

I am PG aling puring member of san pedro laguna branch for more than 10 years now. Weekly Ang transaction ko for COD. May concern is yong pag redeemed ng points since pandemic ngayon mahirap magbyahe at malayo place namin at iwas narin sa crowded place. Sinabihan ko yong agent d2 na magredeemed ako same as before na ibabawas nalng sa cod ko. Sabi ng agent need ng bumaba sa store at don magredeem kc yon Ang instruction ng manager nila. Kung kelan pandemic saka kami pababain ng store Samantalang ilang years ng filled up form lng gagamitin at pwede ng magredeem ed at no need ng bumaba sa store. I hope you will consider our situation since nasa pandemic pa tayo..pls.call the attention of this incompetent manager.thank you

This is about the Puregold Starmall SJDM Bulacan branch where I recently visited. The health protocols are obviously not followed and are ignored by management. There was no social distancing measures, even the staff are not following it. Customers are not advised and not called out when masks and face shields are not worn properly. They just let people in, and its too crowded, every step you make you will have someone in front of you. The guards at mall entrance dont care either. They are more concern in checking out receipts of people going out. You can literally step in without having to check in with contract tracing forms and sanitizing hands. The staff inside are just the same, doesnt care if safety protocols are followed or not. Obviously, the more customers would ignore them if the staff dont care. I say this because there is a branch I frequent to, which is Puregold Molino Rd in Cavite,thats very organized and they even have a personnel who is dedicated to roam around and remind customers to distance from each other and wear masks properly, and just as they should be, customers follow, and all is well organized.

Good day, my family was in Puregold Mabalacat SanFrancisco Pampanga to groceries. And one of the cashier don't know how to access the QR PAY how many times my family telling to the cashier that we want to pay Gcash QR PAY but they really don't know how to used it. I'm asking you why they are not aware on the GCASH QR PAY?

Good day po, I'm so furious right now because the cashier didn't inform me that I was entitled for 3 bear brand adult plus 180g.the deadline was yesterday dec 13 & today is dec 14, how can I be able to redeem it???

I want to file a report for puregold finance agent named Emelyn Mabini of your sucat branch. She was very disrespectfull she even called me stupid. Have her terminated i need a copy of the investigation regading this matter!!!

PUREGOLD DEPARO Branch
November 29, 2020

I purchased Puregold Voucher worth 3000 from Storm Flex, wherein I received a code that I can use during payment. I decided to forward the code to my sister so that she can use it. I checked in the participating stores, and PUREGOLD DEPARO is included in the list.
To be sure, I instructed my sister to go to Customer Service to be sure. The person there told her to just show the code to the cashier.
During payment, they refused to accept the code. Numerous staff checked her phone to see the code, but they still declined the usage. They are looking for the email on how the Voucher was generated, they also mentioned that it should not be from messenger. All of which are not mentioned during my purchase of the voucher.
Me and my office mates have been using Puregold Vouchers, but only DEPARO branch declined accepting the code. It was a total waste of time.
Today, I used the voucher here in TUKTUKAN Branch and my transaction was very smooth compared to what my sister experienced in DEPARO Branch.
Please educate your staff on all promos and redemptions. What if the person has no extra money and only relies to the voucher?

Good day, kasama po aq s reduction ng puregold sanpedro, pwd po ba aq mkahingi ng retrenchment of employer kc yung agency ko po hindi nla aq bigyan.. Salamt po

Hi,

Just want to complaint 1 of your employee a Supervisory level re his attitude to his subordinate. I had my cousin working in Puregold Bucandala, Imus, Cavite. He mentioned that his supervisor don't treat him well and according to him there was a time that this supervisor don't give him a break to take his lunch even though he started his shift in other Puregold branch. This supervisor also talk to him secretly what my cousin would like to do about his work in Puregold, the option that the supervisor gave is to resign or wait for his endo or end of contract. I believe my cousin is doing well in his work as he became also a bagger of the month not only once and some of the employee and his manager treat him well unlike with this bullsh*t supervisor. He is not sure why this supervisor is angry about him in fact there is one scenario that this supervisor has a problem with his motorcycle and my cousin is the one who help him. There are lot of details that my cousin told me about this supervisor and he don't want to be rude and act like a professional even though this supervisor is not giving the same. Honestly, we don't want publicity or anything and we only want to give this supervisor a lesson to give an equal treatment to his subordinate. Please don't tolerate this kind of employee else this will give the company a bad reputation or Puregold might go down because this kind of attitude. I can provide more details if Puregold want to know more about this supervisor working attitude.

I have had this problem every time I go to Puregold (which has been rather rare now these days). I was just there this morning and the check-out line was chaotic as usual. While the line says "Express lane - baskets only", people still have to wait longer because their so-called "baskets only" actually means allowing people with 3-4 baskets and loads of grocery items to check out at the "express lane." They could never fix this problem - not then and certainly not now. Very long waiting time for less than 10 pcs of grocery items. So disorganized with a lack of consideration for all customers. They should not make up such "rules" if they are not going to follow them anyway. In the photo below, you can see that the customer had boxes of grocery items in their "express lane."
The other issue I have against this store is their excessive checking of customers' bags and personal items. Once should be enough, as the customers enter the store. But these people had the temerity to (1) check the bags at the entrance AND (2) have the bags actually checked in at the bag counter (cannot be taken inside the supermarket) AND (3) check the bags AGAIN upon leaving the supermarket at the exit. Why in the world would they do this? This is complete distrust and quite frankly, an insult on their customers. Instead, they should invest in surveillance cameras and people behind those cameras who actually check to see who might be stealing from them. Customer service at this store:a whopping fail, if it even exists.

Using Mangan.ph, nag order ako online sa Puregold Angeles City almost 10k, tumawag sila cutting in and out yung line so binaba ko, nag text ako na yung order is 3pm with my address and mode of payment . Tumatawag sila ulit hindi ko na sinagot since nag confirmed nko sa text. But, cinancel prin nila.

good day,
gusto ko lang pong alamin kung meron pa bang makukuhang back pay ang contractual employee of 6 months?
kung meron, kasi wala po akong nakuha
at gusto ko rin po malaman ang status nito
504946-014-072025-9000 MetrobBank payCard from Sept2014-Feb2015/
kindly needed lang po. thanks

I would like to address the performance and behavior of the manager at Puregold Centro, Naga City, Camarines Sur.

My sister Florranne Aguito-Imperial (Puregold cardholder) bought 3 boxes of baby's milk with groceries last November 22, 2020 @ around 4:00 o'clock in the afternoon. Because of the store rules and policy of Puregold Naga, "hindi namin makukuha ang product hanggat di pa po nababayaran sa kabilang cashier" technically sasabihin verbal/magpapakita ng maliit na piraso ng papel para maorder ung gatas sa milk station ang produkto", so the saleslady handed the 3 boxes at the cashier/counter of milk without proper recap to the next station. My sister did not though t that she received a wrong item, which is she asked for Nido 3+ 1.6kg, and the saleslady mistakenly gave her NIDO 1+3 ages. Honestly my sister fault, she did not verify the milk because she is comfortable that the sales agent packed the correct item.

We decided to ask for the return of the said item because we cannot longer used the product since my neice is 4 years old. We are aware of the DTI rules and policy (7 days return) in every store as long as no damages of the product and we can still have the receipt for the proof of transaction.

But the manager refused and decline to return the item.

I am asking for your assistance to please evaluate the attitude and behavior of your staff. We are the customer requesting for the proper channelling of the complains but she doesn't entertain our concern.
Hoping for your response and proper action regarding this matter.

Thank you!

Manager Ma'am Joan
Address: Puregold Centro, Naga City Camarines Sur
Date of incident: Nov 24, 2020

Magandang araw!

Nais kong I complain ang isa sa mga empleyado ng HR department na si Ms. Rochelle ng Puregold San Pablo Colago, ang asawa ko ay isang former ofw mula kuwait na umuwi nito lamang Aug. 31 dahil sa pandemic. Nag apply sya sa naturang branch ng Puregold bilang Merchandiser ng produktong Coca- Cola sa pamamagitan ng Acabar Agency. Mula sa naturang agency ay ang mga papel ng endorsement letter, ngunit isa sa limang papel ay nagkaroon ng ibang pangalan na dapat ay nakapangalan sa asawa ko. Sa makatuwid hindi ito na-edit ng Acabar. Mula sa HR office ng San Pablo City Colago, pinag si sigawan ni Ms. Rochelle ang asawa ko sa harap ng iba pang empleyado, pinag bintangan ng panloloko at tinakot na ipapablock sa DOLE at Acabar Agency. Sinabing kahit kailan ay hindi na makakapasok pa bilang empleyado ng Puregold.

Nais kong ipabatid na walang ginawang masama ang asawa ko ng unit itinuring sya ng masama ng isa sa mga empleyado nyo at ipinahiya. Mayroon kaming video na magpapatunay ng insidente. At kung hindi nyo ito aaksyunan lalapit ako sa kinauukulan.

On November 6, 2020, I rushed to Puregold Naic after work knowing that they close at 7pm, but to my surprise they did not let me enter the grocery even when I arrived at 6:40pm. The guard said that they are already closed. So disappointing.

Puregold Balara. Selling expired item. Yes given na buy 1 take 1 yun pero sana hindi nyo nalang ipina buy 1 take 1 kung expired din pala yung ibinigay nyong isa just saw it now last month ko sya nabili kasi I was supposed to use it buti nalang chineck ko expiration kaya nyo pala pinag didikit dikit or pinag papatong yung item nyo na buy 1 take 1 ng sa ganon yung isang expired di makita ng customer at yung hindi pa expire ang makita para bilhin. Isang taon ng expired di nyo parin inaalis sa lagayan nyo!!nakaka disappoint kayo!!!. Tigil tigilan nyo ang mapanlinlang nyong pag sesale. Nanloloko kayo ng customer

I bought two trolli kiss at Puregold Sucat (lakefront) yesterday (10.28.20) I notice that the date listed as best before is 19.10.20 and I can read it as October 19, 2020 so I asked the personnel but he mentioned it was the manufactured date and since I'm in a hurry I take his words and paid what I bought but now I'm really concern about this and wants to know if this item was expired most especially that a kid will be the one who'll eat this.pls see picture attached and kindly correct me if I'm reading this incorrectly. I just want to have a peace of mind.

Gud am.im Cris.regarding sa bread.brand gardenia. Binili q last time.iba ung lasa nya at amoy sabon.im so worry last time.dhil muntik q n mkain Ang bread.actually my isang buwan n din.but the concern is nkalagay Ang mga tinapay s shelves habang nglinis Ng sabon n my tubig Ang mga staff nyo.d man lng tinanggal Ang mga tinapay.gnun din Ang Monde bread chocolate amoy sabon.pinalagpas q nlng.last night I buy something hotdog swift super ngmmadali Ang mga staff. Because the time is 7:50 night while I pay the products.she forgot the free for hotdog. I didn't know if the hotdog have a free.or it's a selling technique only to sell your products.i reach my home wla plang free.i saw before to your chiller a little cockroach sa yakult.pls Naman pki isip Naman po Ang kalusugan Ng customer nyo.im the one of your regular customer.heres my number 09422597302.pls explain me laborate.as your customer to not giving me a good service.

I was queuing in Counter #10 and the cashier was noticeably SLOW. Other counters catered to more customers, albeit their larger volume of items. After this Melissa/Mem girl's transaction with the 3rd customer ahead of me, she just left. I and the woman in front of me waited for over 15 minutes for her to return. I checked with the bagger and the supervisor on what was taking so long. She was having her bills changed!! First, she should have advised us clients where she would go, not leave us hanging and waiting cluelessly. MEM was written on the left sleeve of her blouse. I assume that it is her name. Also, she was not wearing any ID. What an inefficient cashier. She does not deserve that job. Other people are more deserving of the salary she gets from Puregold.

I have been trying to call puregold jr sta cruz branch and no one is answering. It has been a week since we bought a sanyang cabinet for 8k plus. Delivery fee has been paid, yet it hasn't been delivered. I keep calling and calling them just to follow up. They do not seem to care and just brush me off. I already informed them the need to deliver this. But they are not doing it. This is so unprofessional!

Would like to file a complain against this cashier 318 Ailene. Very rude cashier! Nag tsitsismisan with other teller during my transaction. And when I confronted her and said that they should do their job and she said to me “Anong problema sir. Nasa tama ako ahh” with raised voice. Very rude employee. Puregold Visayas Ave Tandang Sora