Consumer Complaint Database

Steve Chegger
Tofina Rom Building Quality is horrible. Developer does not respond to requests. Kitchen Cabinet now collapsed injuring a small child. ...Read All
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COMPLAINT #359 - Other Issues
Brian Achilla
I made a dinner order on 4th July 2018 at 7.30pm and spoke to a lady called Cecilia, she took my order and advised me the order would be delivered within 50minutes i.e 8.20pm. Called at 8.55pm and was told the order would be there in 15mins. Order was finally delivered at 9.14pm...1hr 44mins (104min...Read All
COMPLAINT #358 - Delivery Issues
I rented an apartment at tevody heights. There have been issues with leaks and water. Water is brown and contaminated. Spoke to landlord and she contacted developer. I never seen such an arrogance. Unfriendly, the apartment complex was done poorly, people invested their hard earned money for a very ...Read All
1 Reply
COMPLAINT #357 - Product Issues
After order ..took 25 min..when checking to on status ..lady has no remorse to apologies. .gave me the pack without sauce or savoiet. ..not today at 13:30...Read All
COMPLAINT #356 - Customer Service Issues

I’m very disappointed at the treatment I got from a waiter at tamambo. It’s not my first time at the restaurant but I am so disgusted by the treatment I got today. I was there to watch the 4pm match, Argentina vs isld at the old shisha lounge. I sat with my friend and sons at the long sto...Read All
COMPLAINT #354 - Customer Service Issues
Faiza Arshe
Jubba failed to put one of my suitcases on the flight. I am a week now without my luggage and very disappointed. It’s very difficult to go back to the airport and to see if my luggage is there. All this extra cost who will reemburse me. The flight was already expensive for the poor quality service...Read All
COMPLAINT #353 - Other Issues
Cecil Kingsley Hutchinson
YMCA Hostel,
State House Rd
13th June, 2018
Tel: 0772837565
Att: Office of the Chief Executive,
Kenyatta National Hospital

Dear Sir/Madam,
Re: Unhappy With Dental Care and Support at Dental Department, Admin Block.

I wish to chronicle a catalog of negligence...Read All
COMPLAINT #352 - Customer Service Issues
I have had a car claim for my car. It has taken my car over 3 months for the company to compensate me for my accident even after visiting the company for over 3 months. I keep being taken in circles for compensation....Read All
COMPLAINT #351 - Product Issues
Gwa kairu area has been dry for 3 weeks now despite the fact we are just near the water company.There seems to be piping along k.u ruiru but the workers are taking their sweet time.such a shame...Read All
COMPLAINT #350 - Delivery Issues
Christine A. Chore
Can the management kindly advise me on how long it takes to get a refund after a student has cleared everything? My son cleared with all the Departments and was informed to collect the cheque after a week, he did so last Friday,8th June 2018, unfortunately he didn't succeed as he was informed that t...Read All
COMPLAINT #349 - Refund / Exchange Issues
I have filled the registration form at westlands office two times and it was scanned and sent to Thika blanch.....up to now i have NOt been sorted out...Read All
COMPLAINT #348 - Customer Service Issues
Catherine Makena
Yesterday on 5th June 2018 at some minutes to four i booked for my child. After waiting, we got in to be attended by a Dr. Juliet who left my child in the operating seat in the middle of a procedure. Is this procedural? Gertrude Please?...Read All
COMPLAINT #347 - Customer Service Issues
Its now 2 weeks since I filled and gave in my details for a salary account to be opened at thika branch. I have never been texted any account. Is the bank/employees that slow? So disappointed...Read All
COMPLAINT #346 - Service Issues
Dorothy Wanamu
Am sorry to write a complain but it mostly affects me.Piterris hair salon posted my personal phone number as their customer care service number online.I have been receiving several phone calls from various customers yet I have no idea about the salon.Am requesting for the changes since it bothers me...Read All
COMPLAINT #345 - Customer Service Issues
moraa Gasmir
Jumia Kenya
i called jumia customer service and req assistance to place an order.
the agent picked wrong phone no and email adress .
6 days later i had not received my package .i have been asking for a reversal of my funds but am told mpesa system is down all through .its now almost two weeks they promise to ...Read All
1 Reply
COMPLAINT #344 - Refund / Exchange Issues
on 12th march 2018 i ordered for the importation of piston rings and a cylinder head gasket through yourselves for my car chassis no. wdd2120472a434208. despite excellent service quality by the sales agent handling my order , it is now over one month and i am not getting any useful feedback as to w...Read All
COMPLAINT #343 - Sales Issues
Mugo Daniel
Hi.One very dissapointed customer here. Made a payment for goods on 26/12/2017 in Tusky Hyrax Nakuru.A debit of Kes 2166 was made from my card on your PDQ. I was not given the goods even after showing your staff an SMS from my bank indicating a debit had been made. I was told to fill some forms at ...Read All
COMPLAINT #342 - Refund / Exchange Issues
Holly Knight
For our very first trip to Africa we signed up to volunteer with a medical team. We fundraised and solicited donations of much-needed medical supplies to assist with surgeries in remote Migori. Because the journey is so very long, we wanted to extend our stay beyond the volunteer stint and we chose ...Read All
COMPLAINT #341 - Refund / Exchange Issues
John Makeni
We used Unistar to get a visa for my wife in December 2017. Above the Visa fee we were required to also pay a deposit which would be refunded on return. To start with, the Visa never came on time, so we missed our flight and had to rebook. After eventually getting the Visa, we travelled and came bac...Read All
COMPLAINT #340 - Contract Issues
I have been visiting Pandya for a while now because of my sons Paediatrician and well being clinic and I always have the worst service ever...
I have been complaining writing emails but never ever received a response...
the staff are rude and gang up together to make you look like you have done a...Read All
COMPLAINT #339 - Customer Service Issues