Consumer Complaint Database

I have being a tenant in one of the apartment managed by chabrin at thika road.A caretaker in that plot convinced me to rent a house there and vacatte from the other apartment which I was living because we were experiencing water shortage.since I came there things have not being nice on my side.my n...Read All

On the 3/11/2020, I bought a phone at pep going for r1200, the phone started giving me problems and I took it back the lady by the name of founeka was very rude to me and didn't want to help me, mind you I'm just s student so I wanted my money back she was very rude and told me she wont refund me...Read All

I have been a very loyal Vodacom customer since Feb 2000.
Never defaulted on any bills. But the service I received during the last couple of days has left me with no choice but to revert to this platform.

Sequence of events:
On Wednesday evening 4 November, I made a purchase as reward for my s...Read All

I went to a Pep store in Machibisa, Edendale Pmb to send a parcel through your Paxi service. This was not the first time I used Paxi at outlets and I had never expirienced any problems at any of your shops except at this particular store.

The cashier who was suppose to assist me requested a store...Read All

Some of the worst customer care we have experienced at the above mentioned store.12 Customers in the check out queue and only 2 cashiers. The customer care lady standing at the till points and cannot see that the customers who pay her salary are frustrated. When I went up to her to complain about th...Read All

I deposited 30000 naira only into my betting account. I was debited, they mailed and acknowledged my payment but didn't reflect it in my betting account for more than five hours now and still counting....Read All

082 921 6707

S S de la Harpe passed away on 2 July 2020 and we cancelled this contract. You cut the phone and all the airtime that was left on 30 July 2020 and assured me the last payment would be 31 July 2020. Another debit order went through her account for R324.75 on 1 September 2020 and anot...Read All

I cannot claim due to account being in arrears which is not true .. Vodacom accounts received my bank statements
but did not change my status I mean its not fair towards me as your customer I need my cellphone...

please contact me urgently and I mean urgently

021 380 6800...Read All

migrated to 150 minutes and 2 gig, told it was going to be cheaper. the person lied as im paying more at R799 from R510 i was paying. i wouldnt have taken this expensive product i need vodacom as i have been your loyal customer for a long time to help reverse this lie. ...Read All

I bought a bed on lay buy on the 28 august 2020, I was asked if I will need transport and I pay even for transport, on the 05 November went to store to paid up for my product I was told that the delivery will be on monday the 09 november 2020 its they rule which I was never told the day I made laybe...Read All

I contacted this company about recovering a debt as they offer a "no recovery, no fee" service. They informed me that the fee would be 50K and that I wold have to pay 25K upfront before they started work.

A serious company offering this kind of service does not ask for an upfront payment, theref...Read All

Same here....they have not done anything...Read All

Model number: JA-2867
After one times use, the plastic has completely melted and i cannot use it, can i exchange my item? I have the packaging, but not the purchase slip, i did use my clicks card aswell, if that is of any help, my card number is : 0200556055640
This item was purchased about 2 week...Read All

On the 25th of October 2020 I went to Randburg Pep Home to send money. The 1st amount was R1500 by 11:42,2nd amount R1200 by 11:44 by 11:50 the money was withdrawn at an ABSA ATM in Randburg Square.

I called Pep customer call Centre told them my story, they told me to go open a case with SAPS and...Read All

Kahapon nag txt sya without call at almost late afternoon na...

The ngaun pagka 2 days nag chat or text sya pero late afternoon na rin....

Now nakiusap ako na kung pd bukas na lang umaga then sabi nya ok....

Pero bigla syang nag text na hindi na pwede wala nang consideration....

Tapos ti...Read All

Good day

I placed an order with vodacom online on the 5th November 2020 since then I have not gotten any feedback since then, when I called vodacom to find out what is happening they are not picking my details or the contract approval, they say it's showing on the old system but not the new syst...Read All

28 July I spoke to Zanele for a deal match. After much calls I eventually came here and then got a little action with the advice to go the Vodashop, get the phone and tablet and call in to activate the extra minutes (was about 500min & 3G data). I phoned last week, she did not phone me back again,...Read All

I was billed in October randomly for insurance on my phone which I’ve never had before. I phoned Vodacom’s insurance department but nothing has come from it and I was billed now for November again. The people at the Vodacom shop are unable to assist me because all these matters are dealt with te...Read All

Good day, No feedback regarding Discount not Loaded. This was esculated numerous times!! Fees was deducted and should not have been SR201012-746375 and SR200714-501110...Read All

I hereby wish to express my disappointment with the encounter I had yesterday in your store.

Upon entering your store with a shopper bag with fruits which you do not sell, sold especially by Woolies. I was stopped by a security guard and was asked to leave my bag at the door.
This puzzled me a...Read All