LBC - Head Office Complaints

Hi. Just wanna ask if i can still retrieve my document in your disposal. That document is very important.. Im willing to pay the fine, if there is. Thank you.

Tampered parcel received. My passport is missing! Your immediate action is required. Tracking number: 371019116667

161845200444 this tracking number will show that the item was shipped out on September 1, 2020 bound to baguio city but it was misrouted to batanes. The iten is still there and tracking is not moving. Until know I still don't have the item and its already almost 3 months.

Ms .Maam Mary Grace de Castro receive my parcel with parcel number 1104513255, we already send the requirements like authorization letter last friday thru my nephew but until now they couldn't find my parcel.

My OFW husband in in need of documents processed last 13th of November. Up until now it has yet to received at the destination.
I may take a legal action coz this is some fault and error made by your receiving branch at sm san lazaro. Your tie up partner DSL has been very helpful even if the error was initially made from your end.

I trusted LBC to ship a package containing candles in tin cans and other products to my client somewhere in Laguna. I bubble wrapped it thick and bulky enough, that's for sure! Even so, my client sent me a complaint with photos as to how the tin cans were dented. I had to apologize for something that is completely out of my control and offer free replacement as I really shouldn't have. This would really hurt the name of my shop.


Another issue is that one rider i have encountered with, didn't bring any of the bags and boxes I paid for. Please be responsible, are people paying for your box just to use a box of their own??

To LBC Bagong Silang Branch,
To Lady staff with blond hair,

Nov 17, nagpadala ako ng docs at the same day for pick up na rin ng items ko. It took us more than an hour na nakapila sa labas tirik ang araw dahil sa sobrang tagal ng process nila kada tao. when its my turn so real na mabagal talaga sila magprocess, you can relax inside sa sobrang tagal and unfortunately wala pa sa list yung item for pick up ko khit based sa tracking on website nasa branch na nila. So on thursday Nov 9 today, i was about to pick up again the item kasi hindi ko nga nkuha nung tuesday, and their cut off daw was 4PM nakarating ako sa branch nila ng 3:56 PM. when i entered sabi nila cut off na, i asked anong oras ba cut off nyo , " 4pm ", eh wala pa namang 4PM im not beyond ur cut off. madami pa kaming ippack, napaka-ungentle magsalita nung staff, its just one item, walang konsiderasyon. Hindi naman ako magtataka eh last time ngpadala asawa ko ng motorcycle parts, sf cost 700+ if box nila gagamitin, so nag ask husband ko if malelessen ba if own packaging nya , oo daw kaya naghanap sya ng box outside tapos ang ending same price pa din kesho sa dimension pala nagbabased ng rate, napaka-di marunong magbigay ng info mga staff sa branch na ito, sa katirikan ng araw naghahanap ang asawa ko ng box then same rate pa din pala lalabas . Please naman ! pakiadvise naman yung manager paki well trained naman mga staff dito or pakipalitan ng maayos kausap. nasa front sila they should treat their customer nicely, hindi yung wala silang pakialam. Thats it!!

They never deliver parcels to its delivery address even though it's not for pick up. Want us customers to drive a long way to get it by ourselves, they neither text nor call if parcel is already on hand. And always answer our question that "they don't know why the delivery man did not deliver our parcel" so irresponsible! My mom and I experienced the same thing over again. So it's time for me to complain about their worst service!
Arrived at 14th of November Saturday but they never deliver. We picked up today and that's all they say about their service which "they don't know why or whose assigned to deliver our parcel" Therefore, they are irresponsible and doesn't deserve to still be in the business industry of couriers.

The staff said that arrival of parcel might be 3-5 days, but more than 2 weeks passed, the receiver did not recieve any text confirming that the parcel has arrived already. Sadly, the item is perishable so the buyer/reciever do not want to pick up the parcel anymore thinking that the plant might died already which could be true. I paid 335 for the COd. I went to the lbc office and they said that parcel has arrived already in its destination but until now the receiver did not receive any text. My question is if I can refund the payment I paid for COD since the buyer doesn't want to pick the parcel anymore.

LBC Paliparan branch, mali yung address ni consignee nanilagay which is kokopyahin lng nmn dun sa form na sinulat ni shipper, mabagal yung service kc ng chichimisan muna bago mg trabaho, ng pm aq tru messenger which is di nya seen,, kaya ng effort aq bumalik ulit kinabukasan despite of having a work that day,, at nung pag balik q aq pa sinermonan na di ko ba daw na check?? Na check q nga ee kaya nga nalaman kung mali yung address nnilagay, dapat nga kau una ng checheck yan kung tama yung nilagay yung info base dun sa sinulat na form ni customer, db?

- Signature of Associate -Joel Manzo, LBC Paliparan

My balikbayan box pick up in my house at Aljunied Crescent Singapore last October 7 2020 by LBC Lucky Plaza but until today not reach family from Tarlac.

I follow up many times in Lucky Plaza agent cel no. 8125 7047 but neglected and no answer. After 28days I texted "Why LBC STAFF no follow-up? she replied She will follow-up but until today she cannot answer me where is my balikbayan box. Today Nov. 16 2020) I called hotline 800-101-2708 but the customer service told me they do not have record of my tracking no. 44200000014409. My bad experinced to LBC Lucky Plaza is unforgetable and nightmare. Please take action.

Did not package the item carefully. Poor explanation about COP process. Instead of apologizing, the reprensentatives insisted the customer is wrong. I wish I know the name of the representatives, but they are both female. Thank you!

September 24,2020 I sent a parcel bound to WES Canada at LBC talavera branch. It has been more than two months since then but theres no update in my parcel.Many times we followed up for an update in my parcel but up to this moment in time there is no clear answer from LBC.Even them they can’t locate where is my parcel now.I chose LBC knowing that they have a better service among other courier but I am failed in my expectation.I am badly needed my parcel to be sent to the consignee and get a favourable action regarding this matter.

The delivery takes too long then after 7 days they'll notify me that the delivery failed due to an issue. This is my third attempt to order using LBC as the courier. Fix this asap.

aug 29 pndla q sa lbc quirino taft ang item q na tv.sept 7 dumting sa pagadian city.pero basag ang tv pgdeliver sa akin.at wlang nakalagay na fragile kya nabasag at until now wla pading update.hangang kelan ako mg aantay ng update ASAP!!sobrang tiwala q sa Lbc ksi everytime mgppdla aq sa Lbc lang tpus ngayon lang nangyari na ganito

Hi,

I'm the receiver, and I've been tracking my LBC Balikbayan Box since time immemorial via their website, Facebook page, Facebook Messenger and email, but all to no avail. They failed to provide me with real-time updates, and they wouldn't provide me with the Bill of Lading number.
Sure, they respond but they're only focused on their scripts. They're not focused on providing the customers with clear answers and/or resolving their real concerns.
I hope this reaches their contact center director, or the best person who can do something about their representatives.

Thanks,

D. A.

Good day!

We are expecting a parcel sometime last August 2020 from Manila. It was only recently that we came to know that it was for pick up. We were not even notified that we have a pending parcel although we frequently visit LBC and our offices are located only across the street. We badly need said document as it is very important. Unlike any other couriers, does your system does not include program which notifies receivers if they will have a parcel to pick up or notify the sender if the parcel shipped was not yet picked up? Awaiting for a response. Thanks!

Hi

I was expecting a delivery from a provider post 1st Nov however delivery came early on 29th Nov via LBC, as was not aware there was no one in the house. No communication on missed delivery from LBC . On 2nd Nov I tried checking on tracking and found that they tried 2nd delivery on 30th but no one was there however that is a lie as that day we received another LBC delivery

Since then have called LBC 5 times and each time they promise that they will get it redelivered but no update. Also most of their customer services team is unresponsive and keeps on repeating one statement ... I would have spent 2 hours minimum last 1 week talking to different people . They also don’t transfer the call to supervisors , they start saying line is not clear

I order in lazada a product and it cost 914 includes the payment in the lbc. I was confused... they message me that "Gud day mam/sir. Please claim y0ur parcel/package/docs ASAP here at LBC Maasin Delivery wareh0use,located at l0udie bldg.,kabar0y st,brgy abgao maasin city. We cann0t proceed on the delivery due to address is already out of our delivery z0ne. Thank u and godbless" so i go to the city and get it in the warehouse. But all of the sudden after i get the parcel i saw in it that its a door to door but they didn't deliver it. And they want me to get it ASAP?! if its not important i won't get it tbh. I paid for the fees but why they make us fool?! And the worst is after i get the parcel they message me that they will deliver my parcel knowing that i already get it. Or its just part of their trick for them on their laziness. I hope it will have a good inprovement of the deliveries. Thank you

I cant claim the money that was sent to me for a purpose. The LBC cotabato city branches keep saying that they are experiencing system breakdown. They'd also offered me to claim it in palawan express and i went to palawan express to do it but the palawan express said that they cant process it. My experience is so horrible and mind freaking because LBC Express have poor quality customer service plus having an oven type office! #hari_ng_paasa