Consumer Complaint Database

good day

in the month of September 2020, i settled my account in full. i received a call from your call center to thank me for settling my account and i then proceeded to ask her if my account is closed she said "yes it is". the month end approached and my money was deducted , i called and sent ...Read All

We bought a Sienna bedroom suite and gave delivery address and contact number. Incorrect contact number was written, when we called we were told that our suite was delivered. Now they don't want to prioritize our delivery, they say we must wait....Read All

Hello management! Everytime I pay for a monthly or weekly novela package on account number 01819713947 it is terminated before the right date. I'm so much disappointed in your billing rates....Read All

On November 17th I requested an upgrade on one of the 7 contracts I have with Vodacom. I had to settle for a lower spec'd device due to stock availability. On the 19th of November I was contacted by Cellular City and they had the device I was looking for. I called Vodacom to cancel my upgrade as the...Read All

i was in pep-cell nelspruit promenade... i help by a lady called noz something like thatshe was standing next to a guy called thabo to ask about my parcel because 7 days gone but i haven't received my pin to collect, i tracked my parcel only to find out that it arrived on 27 November 2020 to pep-c...Read All

Ellen Nomahlubi Magano.
Last month I wrote a email regarding my refund. I got a email which read (Your Compliant Approved) I thought finally I would get my money back. I'm so disappointed at Bradlows. Bad customer service. I just want my refund of R520 that is all. No one is communicating with me. ...Read All

There was an extra line applied for on my contract in May 2020, which was not done by myself. I was at the Vodacom store at Wonderpark shopping centre. One of the store staff assisted, told me that she cancelled the line from my contract and that i will be refunded. The line was apparently applied f...Read All

I applied on the 6th of August 2020 at Watercrest Vodacom in Waterfall for fibre as per an sms sent to me by Vodacom. After being given the run around by the staff there, I was then told, after 8 weeks, that as per the advert I will get 100 gigs free data until the fibre is installed. Still to date ...Read All

good day,

On the 23rd of September 2020 a rep phoned me regarding 3 of my contracts that I have with vodacom. Two is normal cell phones and one is a data wifi line.

The lady that contacted me wanted me to keep the two accounts and offered me alot of deals at the end I agreed to keep the two li...Read All

Good day

With regards to the above mentioned complaint I received a telephone call from the Soshanguve branch manager, he called to apologies for any inconvenienced caused by his staff members. he further advised that he had summoned them and brought the matter to their attention and acted accor...Read All

I am concerned about the number of times your call center has been contacting me as new bradlows customer, reminding me about my up coming dates of payment, Honestly, I don't expect to be called more than 3 times to be reminded of payment daythat when i actually never defaulted making payments. my...Read All

I have attatched the email trail for your reference. Please urgently advise the next step as i am not getting any answers . I paid 1,8 million for the X4 and this is how i get treated. Clearly its all about the money and no after sales service ....Read All

Already paid initial deposit but up to now no update still. Contacted customer service at least 5 times and just giving me the same shit. ...Read All

WE NEED THE LBC TRACKING NUMBER TO CLAIM THE REFUND OF PHP1,500. HOWEVER UNTIL NOW WE DIDN’T RECEIVE ANY LBC TRACKING TO CLAIM THE REFUND. We wait for LONG!

5months delayed! pakibilisan naman po, LBC TRACKING NUMBER ANG KAILANGAN NAMIN, FOR REFUND NA ANG STATUS SA ONLINE SITE NYO, PERO WALA NAM...Read All

since locked down i have been experiencing poor/no connection and up to present account number 0020010124068...Read All

Billing dispute for October 2020, paid online via payment portal
Transaction refernece no: 283xf.18b3f.4jqr0.01hf3
Merchant's reference no: CNV- 0020300134146-20201006121400...Read All

Lost Connection. Our router is blinking red in LOS for 5 days!! And we Don't have any connection and my kids can't access to their online class because of it, and they're unable to pass their activities. Pls fix it immediately...Read All

Hi,

Delivery ryder Roden Matimtim should have delivered my order yesterday. I received an automated message from JNT that the delivery was yesterday. It waa alredy 8pm that I realize no one came. So I checked the status. It shows on the status the "the buyer rescheduled"

He didnt even called ...Read All

Please sir i am unable to lodge into my inksnation account
When I want to lodge in the we write a statement to me that
My email address and my password is wrong or not correct
I try to verify the same thing
Please help sir ...Read All

I am unable to lodge into my inksnation account
When I want to lodge in the we say your email and your password is not correct
Please I want to lodge in sir...Read All